外事英语 Unit 1 Reception课件

1、Unit 1 Reception Contents Part 1: Defining the subject: receptionPart 2: InputForms of addressConversation topicsReceiving foreign guestsPart 3: OutputSituational practice: receiving people at the airport/hotel/workplacePart 4: Key word study: etiquette Part 1Defining the subject: receptionDefining

2、the subject: receptiona noun form of receiving, or to receive something, such as information, art, experience, or people. A welcome, greeting, or acceptance: a friendly reception. A social function, often formal, for the receiving of guests: a wedding reception. Read more: /topic/reception#ixzz1WD8B

3、6Yye: corpusreception in jtwPart 2Input: Guidelines and specificsIdentify & Specify: an American caseA persons job/work-related mattersMarital statusSports, travel, food, music, movies, booksReligionPolitics Jokes Compliments Read more:/index.php?title=United_StatesFirst name or title? forms of addr

4、ess/bbc/page/85380/8/Forms of address: a UK caseImagine you are in Britain and you are introduced to the manager of Manchester United, Sir Alex Ferguson.How would you address Sir Alex Ferguson?Do your own research & take the challenge taskClassify, define and distinguish these key words in simple te

5、rms and exemplify (illustrate with examples)Rule 1For first-time meeting, use a title and his or her last name until you are told to do otherwise. In many cases, Americans will insist on using first names almost immediately; this is a cultural norm that reflects a more casual business style rather t

6、han a sign of intimacy. Rule 3The names of businesspeople reflect cultural diversity. If you meet someone with a name that is difficult to pronounce or otherwise unfamiliar to you, do not be afraid to ask how to pronounce his or her name. An example: Professor Suresh CanagarajahIn summaryAddress for

7、eign guests always with respect by following general rules, but remain flexible to meet personal preferences and different situations.How to Receive Foreign Guests? Usually you should let the guest walk on the right. It is polite for you to open the door for him or her and let them go through the do

8、or first. It is offending to call a young lady Madam, and you should not ask her about her age, salary, and other private matters. You cant smoke unless you are permitted. Make sure that youre clean and tidy. How to Receive Foreign Guests? On a formal occasion, it is best to dress in black or blue.

9、Dont be humble or pushy, but show respect for them and their customs. You must be punctual and keep your promise. When shaking hands, you can use a little strength, but not too tightly. You should always use please, thanks in your talks. Get ready to help your guest whenever they are in trouble.Elem

10、ents to be considered when hosting a foreign delegation a) Be aware of your visitors background and prepare to meet them as soon as they arrive.b) Make sure you understand your visitors objectives and their desired itinerary.c) Contact the departments to be visited.d) Make suggestions to enable your

11、 visitors to best use their time.Elements to be considered when hosting a foreign delegation e) Draft a reception proposal which covers the following: i) Meeting the visitors at the airport or station ii) Interviews/meetings/field visits iii) Reception/dinner/ceremony iv) Hotel/transportation/securi

12、ty/communication Situational practiceDialogue One: meeting your guest at the airport Dialogue Two: helping your guest to check inPractice by raising and answering questions by role-play Dialogue OneWhich goes first: self-introduction or confirmation of the received guest?Is self-introduction suppose

13、d to be followed by presenting the business card?How to establish relationship upon first meeting?What is the difference between luggage and baggage?How to close the conversation at the airport?What topics may carry you on along the way to hotel?Dialogue OnePair Presentations With your partner, prep

14、are a five-minute presentation introducing: hotel typesroom types in the hotelInterpreting taskAirport FacilitiesA. left-luggage office B. waiting hall C. check-in counterD. information desk E. boarding gate F. customsAirport Facilities(1)签证 (2)机场大楼 (3)登机牌(4)抵达厅 (5)客票 (6)航空公司(7)直达航班 (8)行李传送 (9)护照(10

15、)海关手续 (11)国际机场 (12)安全检查(13)入境 (14)晕机 (15)进口部key words or phrases(1) visa (2) Airport Terminal (3) boarding pass(4) Arrival Hall (5) passenger ticket (6) Airlines(7) direct flight (8) luggage conveyer (9) passport(10) customs formalities (11)International Airport(12)security check (13) entry(14) air-

16、sick (15) import divisionkey words or phrasesPractical sentences(1)您好，我一直期盼着见到您。(2)我是汤姆，中国纺织品进出口公司的总经理。(3)让我把您介绍给我们经理，史密斯先生。(4)我帮您提行李, 好吗？(5)如果你需要任何帮助，请尽管告诉我。(6)非常感谢你来接我。 不用谢。(7)一路上很好吧！(8)我代表我们总经理欢迎您。旅途如何？(9)飞机飞得很平稳，机上的服务也很好。(10)这是你第一次来北京吗？Practical sentences(1) How do you do? Im looking forward to

17、meeting you.(2) My name is Tom, the general manager of China Textile Import and Export Company.(3) Let me introduce you to our manager, Mr. Smith.(4) Would you like me to help you with the luggage?(5) If you need any help, please dont hesitate to let me know.Practical sentences(6) Thank you very much for picking me up. Youre welcome./Not at all. / Dont mention it. / With my pleasure.(7) I hope youve had an enjoyable trip.(8) I we