CBI中文版面试技巧

1、招聘及面试技巧June 2005Dell Confidential/Bustin招聘步骤 1. 人事计划需求给出（HC request)3. 面试和挑选4. 开出条件(offer)2. 寻找合适的候选人和初选5. 签约&上岗管理系统职位要求 描述这个职位的主要构成 要素. 包括具体的角色，责任，任务，包括和这个工作相关的工作以及胜任这个职位的关键能力和资格. 如何写职务描述(JD)？职位名称和级别职位概要-概述这个职位一般的和主要的工作目标-1-2句话就可以了首要职责描述和列出这个工作的首要职责 要求列出至少5项基本要求相关联的工作Talent Acquisition Process: Job

2、 Specification Guidelines行为取决于： Knowledge知识 Skills技巧Abilities 才干Attitudes态度这些就是区别优秀与普通的要素能力面试：什么是能力?Excel 超越Execute 执行Engage 凝聚8 LEADERSHIP COMPETENCIES 8个领导能力INCLUSIVE 全面性Think globally, value diversity, collaborate and consider the impact放眼全球, 重视多样性, 合作并综合考虑对业务的影响DECIDE决策Be courageous, contribute,

3、 listen, take action敢于决策，贡献, 倾听, 采取行动 SIMPLIFY 简化Focus on what matters most, keep things streamlined and effective关注最重要的事, 以确保流程的简洁和高效CUSTOMER FIRST 客户至上Act with the customer in mind 采取行动时关注客户PERSONAL EFFECTIVENESS 个人效力Take ownership, be a role model, grow and learn富有责任感, 以身作则, 注重发展和学习ENGAGE OTHERS凝

4、聚他人Provide direction, development and inspiration 指明方向, 帮助发展，激发士气DRIVE STRATEGY 推动战略Know the business, look ahead, plan for the future了解业务, 具前瞻性, 计划未来INNOVATE 创新Be creative, take smart risks, continuously improve具创新性, 机智地承担风险, 持续改进6June 2005 ENGAGE 凝聚Put the interest of the enterprise ahead of ones

5、own置企业利益于个人利益之上Communicate with clarity, transparency, and honesty清晰、透明并坦诚地沟通Consistently deliver on commitments 持续一致地履行承诺Leverage strengths and work to improve development opportunities 扬长补短,致力于改善发展机遇Show respect for others 尊重别人Anticipate and understands customer needs 预见并理解顾客需求Work cross-functiona

6、lly to ensure end -to-end process/solutions that delight customers 跨部门运作,确保全程/端对端流程/解决方案令顾客满意Create a sense of urgency for delivering on our promises to customers建立紧迫感以兑现对顾客的承诺Build brand passion in our customers在我们的客户中建立对品牌的热忱Personal Effectiveness个人效力Engage Others凝聚他人Customer First顾客第一Provide freq

7、uent feedback and coaching to others 经常向别人提供反馈与指导Attract, develop and engage a high performing, diverse team吸引、发展并凝聚高效、多样化的团队Provide direction to others that clarifies expectations and role向他人提供指导，阐明期望及职责Create energy and excitement in others激发他人的活力与激情Recognize and celebrate success认可并庆祝成功7June 2005

8、 EXECUTE 执行Identify and communicate the “vital few” priorities发现并沟通优先工作的重中之重Determine the key metrics for the business and assess performance against them确定关键考核指标,并照此进行业绩评定Find ways to streamline and improve efficiency寻求各种方法优化流程并改善效率Remove barriers and eliminate non-value added work排除障碍并清除无附加价值的工作En

9、courage debate and know when to drive to conclusion鼓励争论并清楚何时该得出结论Have the courage to voice concerns and potential risks有勇气表述担忧及潜在风险Listens openly to others坦诚地倾听Generate alternatives and assess their benefits and risks提出可选方案并评估其利弊Maximize the positive outcomes associated with conflicting alternatives

10、处理相互矛盾的可选方案时，追求最大化的积极结果Inclusive 全面性Decide 决策Simplify 简化Value differences重视差别化 Drive alignment and synergies across the organization推动公司内跨部门的一致与协调性Build strong networks internally and externally to influence strategic decisions建立稳固的内外关系网络以影响战略性的决策Understand the global, Dell-wide impact of your behav

11、ior and decisions了解你的行为及决策对全球和戴尔的影响8June 2005 EXCEL 超越Know the competition and the competitive dynamics at work in the Marketplace在工作中了解市场竞争及竞争动态Understand indicators (financial, economic, industry) and the connection to business strategies 理解业务指标 (财务, 经济, 行业) 及其与经营战略的关系Identify and integrate strate

12、gies that clearly differentiate Dell from the Competition发现并整合使戴尔在竞争中明显区别于他人的战略Align individual and team objectives with organizational goals and business strategy and take actions to achieve them 使个人及团队的目标和公司的目标战略一致，并采取行动达成目标InnovateCreate an environment that encourages innovation, and smart risk t

13、aking 创造一个鼓励创新并巧妙地承担风险的环境Develop and apply innovative ideas and methods to achieve excellence 开发并采用创新思维及方法以达到卓越Create an environment that encourages continuous improvement 建立鼓励持续改善的环境Set bold goals to drive breakthrough performance设定有挑战性的目标以取得突破性的业绩Drive Strategy推动战略创新9June 2005 TICKETS TO ENTRY 入职基

14、准 Easily adjusts to new situations 易于适应新情况 Adapts when faced with difficult issues面对棘手问题能够适应 Responsive to change 应对变化 Copes with uncertainty 应付不确定的情形Honest and trustworthy 诚实可信 Does the right thing 做正确的事 Always maintains highest ethical standards始终保持最高道德标 准 Driven to achieve goals 具有实现目标的驱动力Bottom-

15、line oriented 以底线为导向Makes things happen through perseverance and tenacity 不懈并坚韧地付诸实现 Translates ideas into action 将想法转化成行动Takes initiative, is a self-starter 采取主动，是自我驱动型的人IntellectualCapacity 智 能Adaptable 适应性Integrity &Ethics诚信与道德Drive for Results结果导向 Intelligent 富有才智 Quick to understand 理解快速 Easily

16、 comprehends complex concepts and issues 易于理解复杂的概念与问题 Learns quickly and applies learning to multiple situations快速学习并活学活用10June 2005 CUSTOMER FIRST 宾客至上Act with the customer in mind 采取行动时观注客户RATING SCALE EXAMPLE 评分基准样本Development Opportunity发展机会Meets Dell Standard符合戴尔标准Towering Strength突出强项Does not

17、adequately use internal or external data or feedback when making decisions on product/service development.在就产品/服务开发作出决策时，不能充分使用内部及外部的信息及反馈Creates and maintains systems and processes that make it easy to do business with Dell建立并维持系统及流程以使客户容易与戴尔做业务Demonstrates deep expertise of customers industries in

18、 order to strategically address the trends that may impact them in the future.对客户所在行业提供深层次的专业观点，战略性地阐述可能对其未来造成影响的趋势Fails to help build brand passion in our customers 无法使客户对我们的品牌产生热忱Creates a sense of urgency throughout the team/organization on the importance of delivering on our promises to customer

19、s在团队/组织内部普遍就建立紧迫意识，以兑现我们对客户的承诺Emphasizes the importance of monitoring customer feedback; takes appropriate action based on customer data, metrics and feedback.强调检测客户反馈的重要性，以客户信息、业务进度表及反馈为基础采取适当对策The customer is not the primary driver of actions, decisions and behaviors.客户不是行动、决策及行为的首要推动力Has a basic

20、knowledge of customers industries and businesses.对客户所在行业及其业务有基本了解Works cross-functionally to ensure end to end process/solutions that delight customers and win their loyalty跨部门合作以确保端对端流程/解决方案让顾客满意，并赢得顾客忠诚度ExecutiveProf. IC/ ManagerIC经营管理者专业的个人贡献者 / 经理个人贡献者11June 20051212DELL CONFIDENTIALDrive Strate

21、gy 推动战略Understand indicators (financial, economic, industry) and the connection to business strategies 理解各项指标 (财务, 经济, 行业) 及其与经营战略的关联RATING SCALE EXAMPLE 评分基准样本Development Opportunity发展机会Meets Dell Standard符合戴尔标准Towering Strength突出强项Inconsistently gathers and uses financial, economic, and industry a

22、nalyses to evaluate business opportunities and strategic choices. 不一致地收集和使用财务、经济及行业分析，以评估业务机会与战略选择Uses appropriate financial, economic, and industry analyses to evaluate business opportunities and make strategic choices. 使用适当的财务、经济及行业分析，以评估业务机会与战略选择Systematically interprets and applies compelling fi

23、nancial, economic, and industry analyses to evaluate the potential costs, benefits, risks, and returns associated with business opportunities and strategic choices.系统地诠释、使用主要的财务、经济及行业分析，以评估业务机会与战略选择所相关的潜在成本，受益，风险及回报Identifies and uses a limited or inappropriate set of available financial economic, a

24、nd/or industry indicators to measure and improve business performance.确定和使用有限的、不妥当的财务、经济，及/或行业指标，评估和改善业绩Identifies and uses key financial economic, and industry indicators to measure and improve business performance确定和使用关键的财务、经济，及行业指标评估和改善业绩Identifies and utilizes the full range of informative finan

25、cial economic, and industry indicators necessary to gain deep insight into business performance and improve it.确定和使用全面的、必需的有关财务、经济，及行业指标深入地洞察经营业绩并进行改善Demonstrates a limited understanding of the financial, economic, industry issues impacting own work.对财务、经济，及行业方面有关自身工作的部分，了解有限Works to clarify and und

26、erstand the financial, economic, industry issues affecting your part of the business.设法澄清并理解财务、经济，及行业方面与你所负责的业务部分有关的部分Clarifies and understands many of the financial, economic, industry issues affecting your part of the business, and uses this information to adapt work style accordingly.澄清并理解财务、经济，及

27、行业发面与你所负责的业务部分有关的许多问题，并用这些信息相应地调整工作风格经营管理者专业的个人贡献者 / 经理个人贡献者12June 2005关注行为而不是个性或者是个人感觉更加公平减少招聘错误和公司的能力要求相一致提升内外部的客户体验Competency Based Interviewing:Benefits of CBI挑选最合适的面试前 开始面试面试期间 结束面试面试过程初选合适的简历准备熟悉这个职位的主要要求以及通过简历了解被面试者的大概情况确定面试小组的时间面试准时开始要先给面试者好的体验留个好的第一印象建立关系建立一个时间表解释和指导被面试者需要展现的东西提问要求对方给出正面和负面

28、的例子可以忍受一段时间的冷场听记录但保持目光接触运用EAR模式预留和允许被面试者提问的时间Sell Dell解释下一步感谢被面试者的时间Competency Based Interviewing:Interviewing Skills & Techniques面试前 Opening The InterviewDuring The Interview Closing The Interview20%20%60%Interview Agenda =1. Leading：引导式问题.”2. 假设式问题3. 行为表现问题：关注已经发生的事例.那种问题最有效？Competency Based Inter

29、viewing:3种类型的问题Example举例 Specific 细节 Frequency 频次 Time period 时间段Action行动 Observable Behaviors可观察的行为Result结果 Business impact对生意的影响Competency Based Interviewing:EAR Model不要在面试的过程中做出决定；不要在面试的过程中和被面试者直接谈工资（留给HR)；不要问年龄，种族，婚姻状态，性取向，肤色，宗教信仰等问题；Competency Based Interviewing:RememberDO NOT Back up: 在Dell工作的

30、整体价值：我们在面试的过程中也需要”sell Dell”,让被 面试者更多的了解我们。June 2005Dell Confidential/BustinIf you were running your own business, what ways can you think of to attract and retain talent?Would your strategy contain only a limited set of tools?Do you think every person is attracted and retained similarly?Why do you

31、choose Dell?Total Value of Working Dell:Attracting & Retaining TalentTotal Value of Working Dell:Selling Dell to CandidatesOpportunities to Sell DellDuring Phone InterviewsDuring Onsite InterviewsDuring Post Offer ConversationsWith Hiring ManagerWith PeersThroughout entire Interview ProcessYou Do!Wh

32、at Sells the Position/CompanyExcitementSincerityKnowledgeCommitmentBehavior Dell is committed to making the company a great place to work and build a career.Dell will remain successful and meet its ambitious growth goals only if we provide a positive and compelling work experience. Total Value of Wo

33、rking Dell:Dells CommitmentPeople Development Global LeaderWinning CultureDell Rewards Total Value of Working Dell:The Unique Mix of Factors that Shapes the Dell Work Experience Total Value of Working at Dell A culture of meritocracy, direct relationships, empowerment, valuing individual differences

34、, ethical behavior and work-life balance programsA competitive pay and benefits packageWorking for one of the worlds most successful companies Opportunities to learn, grow, and build a career Total Value of Working Dell:Winning CulturePeople Development Global LeaderWinning CultureDell Rewards Total

35、 Value of Working at Dell Dells distinctive “Winning Culture” is at the heart of the work experience. The culture is characterized by an emphasis on meritocracy, “direct” relationships and empowerment, as well an increasing focus on diversity, ethical behavior and work-life balance. Dells emphasis o

36、n direct, candid two-way communication is reflected in Tell Dell and other team member surveys. The tenets in The Soul of Dell provide the underlying core values and beliefs that guide all decisions and behaviors in the company. CustomersWe believe in creating loyal customers by providing a superior

37、 experience at a great value.The Dell TeamWe believe our continued success lies in teamwork and the opportunity each team member has to learn, develop and grow.Direct RelationshipsWe believe in being direct in all we do.Global Corporate CitizenshipWe believe in participating responsibly in the globa

38、l marketplace.WinningWe have a passion for winning in everything we do.Total Value: Winning CultureSoul of DellAt Dell, diversity is characterized by both similarities and differences those things that bind us together into one workforce and flexibility around individual uniqueness that contribute t

39、o Dells success.Why is Diversity Important? Its good for business diversity enables us to enhance the customer experience, which is key to Dells success Its good for our people diversity is an integral part of our winning culture our direct model is built on the absence of barriers We operate global

40、ly diversity enables us to better understand changing needs of our global customerTotal Value: Winning CultureCommitted to DiversityTotal Value of Working Dell:Global LeaderPeople Development Global LeaderWinning CultureDell Rewards Total Value of Working at Dell Dells reputation as one of the world

41、s most successful, admired and visible companies is a compelling factor for many team members. This is also one of the key reasons talented prospects are attracted to Dell. Dells enviable financial strength and stability provides a relative level of security for team members, as well as the foundati

42、on for ongoing growth and success. Despite its success, Dell has ambitious plans for market growth and product line expansion that are designed to help the company build on its industry leadership. Total Value: Global LeaderGlobal DellThe CompanyProducts and ServicesFinancialsWorldwideHistoryAmerica

43、s most admired companyUS Industry*RankWorld Industry*RankLong-TermInvestment11Use of Corporate Assets11Quality of Management11Employee Talent13Financial Soundness22*Computers and Office EquipmentA winning culture contributed to our recognition as Americas Most Admired CompanyCUSTOMER EXPERIENCE Best

44、 value because of lowest cost Most critical beyond-the-box support Easy to do business with Dell GLOBALIZATION Grow unit volume outside United States at two times the market Achieve scale in key markets at three times the market Transfer global best practices between regions Accelerate share gain th

45、rough focusing on most critical countries, products and customer segments WINNING CULTURE Reinforce our values and beliefs on a worldwide basis Focus on training leaders Improve our workforce diversity efforts Involve more of you in quality improvements and cost-savings initiatives like BPI Further

46、cultivate our performance-driven culture PRODUCT LEADERSHIP The best products in the marketplace No weakness in: Features, Availability, Reliability, Value Speed to market of customer-relevant technologies Grow in servers, storage and services markets Maintain price and cost leadership in all produc

47、tsTotal Value: Global LeaderDirect ModelRevenue:Headcount:ABU & Consumer*EMEA Region*APJ Region*$45.9B39,605(+39%)(+38%)$19.5B20,382(+81%)(+75%)$12.9B13,379(+127%)(+56%)Dell FY08$78.3B86,639(+58%)(+55%)Other Headcount:Potential New Sites:+ 9+ 7Proj.+ from FY05Proj.+ from FY05Proj.+ from FY05Proj.+ f

48、rom FY05India: 13,275 (+86%)Proj.+ from FY05 FY06FY07+ 6FY08* Headcount projections include support personnel.Total Value: Global LeaderFY08 Projected GrowthCustomer Service Engineering Human Resources LogisticsManufacturingQuality Assurance ASIA PACIFIC CUSTOMER CENTERPenang, MalaysiaField ServiceF

49、inanceInformation SystemsMarketing Technical SupportTelesalesAPCC 1APCC 2Began operations in October 1995238,000 square-foot facilityBegan operations in February 2001370,000 square-foot facilityManufacturing Marketing Technical Support Finance Customer Service Human Resources Telesales Quality Assur

50、ance Logistics Engineering Information Systems Field Service Nerve-centre for Dell support services in ChinaOperations control centre 24x7x365Enhanced service capabilitiesReal-time dispatch monitoring of parts and services deliveryCritical situation managementMinimized downtimeProactive call managem

51、entGlobal supportTotal Value: Global LeaderChina Customer Center & Enterprise Command CenterWhy Penang?Economical Cost of Living Convenient and numerous shopping areasTrainers to add more to the list, pleaseSell Candidate benefits of working Dell not just city featuresTotal Value: Global LeaderWhy P

52、enang?Why Xiamen?Economical Cost of Living Convenient and numerous shopping areasHigh quality international schools and universitiesAsias fastest growing economyEnjoyable climate 4 distinct seasonsInternational cuisineEasy access to beautiful beachesFast-paced international hubSell Candidate benefit

53、s of working Dell not just city featuresTotal Value: Global LeaderWhy Xiamen?Total Value of Working Dell:People DevelopmentPeople Development Global LeaderWinning CultureDell Rewards Total Value of Working at Dell Dell puts strong emphasis on providing programs and tools that support the ongoing dev

54、elopment of team members and foster career growth and advancement. Talent is our most important asset and managing and nurturing that talent is a top priority. Growing individual skills and capabilities not only provides personal incentives and benefits, but the collective impact is positive for Del

55、l and provides our foundation for growth and sustaining our competitive advantage. Careers DirectAll open positions are posted via Internal Job PostingsFill a significant percentage of positions with internal candidatesTalent DirectGlobal online tool for Individual Development PlansAssess competency strengths and opportunities to develop action planPerformance DirectFormal Performance Assessments delivered by manager every 6 monthsLearning & DevelopmentFor