未来的企业信息化课件

1、未来的企业信息化何经华用友软件股份有限公司 总裁 (CEO)未来的企业信息化何经华The Facts & Figures Volatility - Fortune 5001970 - 80 32% Gone1980 - 90 47%Gone1990 - 98 54%Gone- Build to Last- The GE WayThe Facts & Figures VolatilityCompetitive StrategyIs ToCreate A Non-Replaceable Position未来的企业信息化课件Information Driven EnterpriseFaster In

2、formationException InformationComparative InformationAccess from AnywhereIntelligenceFacts KnowledgeInformation Visibility & IntelligenceInformation Driven EnterpriseFIdeal Corporate in 21st Century+FrontendBuilt-To-Order(BTO)Mass customizationNegative DSO/inventoryAnything Anyone Anytime Anywhere A

3、ny touchpointSelf-ServicePortalsBackendJust-In-Time(JIT)Time efficiencyCost optimizationDistributionManufacturingOut-sourcingService“No-end”Lifetime Value Mgmt(LVM)Recurring relationshipsLoyalty/RetentionIdeal Corporate in 21st CenturWhat Is Business Ecosystem?Supply: b2BIVC: b2B2cIVC: b2B2bIVC: B2b

4、2eIVC: B2b2cIVC Integrated Value ChainbWorkplace: B2eDemand: B2cDemand: B2bbeBcHow do you e-enable all your key relationships?What Is Business Ecosystem?SupWhats Your Position?全球化信息化弱势的企业全球化企业信息化企业优势的企业Whats Your Position?全球化信息化弱势的Success Stories信息化FedexDellGEMSCiscoWalmartSchWabIBM全球化Success Storie

5、s信息化FedexDellGEMCompetitive Advantage is based on the Speed of Changes全球化信息化电信证券银行保险电子服装零售电力汽车医药房地产钢铁Competitive Advantage is basedFinancial EnterpriseFinancial Services EcosystemChannelsATMBranchCall CenterWebAgentsAdministrationBack officeProduct ManagementDepositsCredit cardMortgageLoansInvestmen

6、tsCash managementLCB2C ProductsB2B ProductsInsuranceBrokerageMutual fundsControl/ComplianceProductmarketingRiskmanagementConsumersBusinessesInvestmentProvidersInformationProvidersMROProvidersClearingHousesMarketingSellingCustomer careSettlementTradingIndirectprocurementInformationaggregationFinancia

7、l EnterpriseFinancial Cost reductionCustomer service/retentionSalesInformation distributionCustomer acquisitionCompetitive pressuresCustomer demandReasons for undertaking online initiatives %Source: Ernst & Young/ Midspring, 1999; 29 banks, 22 insurance companies, and 10 brokersReasons to Computeriz

8、e/Go OnlineBanksInsurance companiesBrokers and diversified financial services%Cost reductionReasons for undeCost Per TransactionCost Per TransactionCritical Survival Factors Cost Saving Productivity Improving Knowledge/Information Sharing Competitive Advantage Gaining Customer Retention/Satisfaction

9、 Services become the key differentiatorCritical Survival Factors CostBusiness Drivers vs. Business Model BestPeopleBestPracticesTechn-ologyStrategyEnterpriseVisionGlobal CompetitionSupplyChainInfo.ValueChainChangeMgmt.KnowledgeMgmt.Innovation ManagementBusiness Drivers vs. Business ERP DefinitionERP

10、 was defined by the Gartner Group asEnterprise Resource PlanningDerived from70s MRP (Material Requirement Processing) and80s MRPII (Manufacturing Request Planning)A new way to look at businessTo capitalize on emerging information technologyERP DefinitionERP was defined ERP True ValueSeamlessly integ

11、rate all your internal and external processesThe system can really reflect your business strategies, tactics and processes - ManagementEnable your 4 key relationship (corporate, customers, employees and suppliers) at information levelIn the long run, you can create your own best practices & re-defin

12、e industryERP True ValueSeamlessly integThe Way Business Competes Has ChangedThe Way Business Competes Has What changed?The market, the customers and the competition have changed企业信息化后, the traditional services have been re-definedIT technology will be a key differentiatorWhat changed?The market, th

13、e cThe Computing Environment - First generation: the mainframeMainframeAutomationClosed BatchFragmentedUser hostileThe Computing Environment - FThe Computing Environment - Second generation: client-serverMainframePCUser friendlyStreamlined processesOpen & On-lineButComplexityDeployment costsInternal

14、 focusThe Computing Environment - SThe Computing Environment - And now: the Networked SocietyMainframePCInternetUniversal accessEasy deploymentExternal focusThe Computing Environment - ATo compete you must fundamentally change how you do businessChange how you manage customersStreamline your busines

15、s processesImprove how you use informationTo compete you must fundamentaTodays BusinessTodays business will not be competitiveInefficient Administrative ProcessesInternally focused, not customer/supplier focusedLimited Business IntelligenceLocal implementations, not globalPaperManual EntryPrintAppro

16、veManual re-entryTodays BusinessTodays busineTomorrows e-businessTomorrows e-business will compete differentlyStreamlined Self-Service ProcessesCustomer and supplier focused Complete Business IntelligenceGlobal ImplementationsSelfServiceOnline ApprovalsSelf ServiceStreamlined business processesLower

17、 CostSuperior Customer ServiceTomorrows e-businessTomorrow信息化 EnterprisePartners10-100X0.1X100-1,000XBusiness CustomersXEmployeesSpecialistsConsumers1,000-10,000XB2EB2BB2C信息化 EnterprisePartners10-100X0Where did D go?The D has been internalizedWhere did D go?The Dot.cbcIVC: B2b2cSearsbeBDemand: B2cDe

18、mand: B2bEstablishing our thriving e-business ecosystem so as to become the leading “click-and-mortar” company is all were going to do in the next few years.Jerry Miller, CIO, Sears Roebuck & Co.Consumers = MillionsStores = 1,000+Benefit #1Increasedonline AND offlinesalesBenefit #2EnhancedCustomerrelationshipsb