文本参考文稿rm-fo gs2302down time handle and report

LOCALSTANDARDOPERATINGLSOPFrontPreparedbyApproved DownTimeHandleandDownTimeOBJECTIVE目的：Ensurefrontofficeambassadorbeabletocontinuetooperatewithaminimuminconveniencetoguests.POLICY政策：Incaseofacomputerfailureorplannedcomputerdowntime,theFrontDeskmustbeabletocontinuetooperatewithaminimuminconveniencetoguests.前台Necessarysystemback-upmustberuneveryfour(4)hours:06:00,10:00,14:00,18:00,22:00hrstoensurethataminimalimpactisexperiencedtonormaloperationsincaseofsystemfailure.1每隔四小时(06:00,10:00,14:00,18:00,22:00点)在电脑系统中做一次资料备份以TheFrontOfficeManager,GuestServiceManagerandShiftleaderondutywillcoordinatetheactivityofthedepartmentduringthecomputerdownperiodandensurethatallactivitiesarerunningsmoothlyandallinformationisupdated在电脑系统故障时，前厅部经理，宾务经理和当班主管负责协调前厅部顺利开展工作，所有信息及时更新。Themanualoperationwillcontinueevenafterthesystemisbackupandrunning,untilsuchtimewhenallupdating,check-ins,postingsetc.experiencedduringdowntimeisenteredandthesystemis“uptodate”again.Wherepossible,guestswillnotexperienceanyinconvenienceduringthistime.Ifthesituationwillcontinuetoincludenormalcheckouttime,anotemustbesenttotheguestsbeforehand,guestsusingcreditcardcheckout,advisethemtouseanexpresscheckout.Printreportsbeforeaplannedsystem1xarrival1xforeigncurrency1xdepartingguest1xguestledger3xinhouseguestbyroom(forFrontDesk,Conciergeand3xinhouseguestalpha(forFrontDesk,Conciergeand3xmessagereport(forFrontDesk,Conciergeand2xroomavailability(forFrontDeskand 2xroomstatusreport(forFrontDeskand 2xdeparturesreport(forFrontDeskand 2xblockedroomsreport(forFrontDeskand 1xgrouparrivalsThesereportsarekeptinthe“systemdown”file.Previousreportsmustbethrownawaywhenreplacedwithnewones.Mostup-to-datereportswillbeissuedtoFrontDesk,Concierge,GSCandHousekeewhenasystemdownsituationoccurs时，报表要发给前台，宾务中心，礼宾部和管家部。Ifa“systemdown”suddenlyhappened,informI.Tdepartmentimmedia yandusethepreviousnightauditreport.Whenguestsarrive,registerasnormal,selectavacantinspectedroomfromsheetandcrossitout,noteguest’snameinpencil,writeroomnumberonregistrationcardnoteonthearrivalreportthattheguesthascheckedin.InformGSCofarrival,anopenlinewillbeprovidedfortheInformtheExecutiveClubGSAondutyofguestarrival,ifaExecutiveClubguestarrives.Placecompletedregistrationcardsinapre-determinedtray,soupdatingcanbedoneoncethesystemisback. Whenguestsdepart,issuethemostuptodatefoliofromdepartingguestManuallyaddanychargesnotProcesspaymentmanuallyandwriteamountreceivedonfolioreportandPaymenttype.Adviseguestthatfinalcopywill edthesameAttachallbackuptofolioandplaceinpre-determinedtrayforupdatingNotethatroomisnow“VacantAdviseGSCandHousekeeOutletstobeadvisedtodeliveralldocketstotheFrontDeskuntilthesystemareoperatingagain.Theseare