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总经理寄语 EHS建设08EHSYana寄语特 GE医疗全球首席执行官MikeSwinford的中国

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EHS家庭日安动站在东方绿舟举专题：SolutionBusiness

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员工发展“经理”活动 南区新人汇报大会员工生活2012年Service典范院和Sales精英家庭活动心得台中同仁参加大道万人跑活动

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Weshallbidfarewellto2012andembracetheunknown2013.HereIwouldliketosayTHANKYOUforallyourhardworkthroughouttheyeartowardsacommongoal. EHCChinaService,2012haswitnessedafruitfulsuccess.ThisyearweobtainedinternationalcertificationsofISO27001&OHSAS18001totakeanewstepinpursuitofcomplianceandsecurity.Meanwhilewewereawarded“Excellent对于 G医疗中国 团队而言，年是硕果 的一年，们在今年获得了 体系IO 和业健安体OHAS的国际认证，在追求合规与安全方面迈出了崭新的一步。同时， 还在各类客户评选中获得了“卓越质量管理奖”和“心务奖是界对 ，了 品些誉归于 是 为 ， 而 效 户之间的良好关系，促进了整个中国 业务的健康发展。在市场活动方面，举办和参加了各类展会、客户会、行业会议等，进一步拉近了 与客户之间的距离，了解了潜在的 。最具代表性的活动是2012年2月在万宁举行的第三届中国医院院长论，向医院 也举办了各类活动促进员工发展的活动，如7月举办的第二届工程师技术大比武“太湖群英汇”活动，我进一步强调了“技术第一位”的发展理念，勉励的工程师们继续发挥不懈追求卓越的精神。除了丰富多彩的活动， 在业务上也不断进行创新。秉承GE医“立足中国，服务中国”的理念， 也将基层医疗的服务不断推成出新，brE异空间维修工程师和移动医疗服务站新服务模式在基层医疗开始广泛应用，为基层医疗带去了更快速更贴心服务。同时，为助力医疗行业精英教育发展，GE医疗中国 年在 各大医院开展了各类培训活动，受到了广大院长、科长等的一， 新的念动 平移护工站等系移动疗决案，起客的浓厚 医疗 势必新一继续领股数新 。，团建、工展生等面出许多，获了可我高的，团因在去不求越而得卓运”球务大； 也在时断行结完工流，得门合更高和顺工发展活动也开展得如火如荼，大家的工作和生活也非常健康和丰富多彩！总而言之，2012年是丰富多彩的一年，是收获的一年。但与此同时 要保持清新的头脑，对过去一 工作中的不足进行总结，唯有不断进行修正改善，才能进一步迈向卓越，成就成 。2013年即将来临，我期望全体同仁都 协力，共同迎战新一年 Yana大中华区总经GE医疗中

Management”and“2012China'sBestCustomerCenter―Service”inavarietyofcontests.Allthisprovedustohavebeenrecognizedinthisindustrysoastoimproveourbrandimage.Thereforeweshouldappreciateallcolleagues’unremittingefforts,especiallythoseengineersandsale.AsthemostimportantrepresentativeofService,ourengineerswonwideacclaimfromcustomersbecauseoftheirexpertskillsandfullresponsibility.Oursale alwayskeptaclosepartnershipadvancingthesounddevelopmentofthewholeChinaService.Intermsofmarketactivities,weheldandparticipatedinavarietyoffairs,customerseminarsandindustrymeetingstohaveaccessinpointwasthe3rdChina'sHospital threwdifferentsortsofactivitiestoadvanceemployeedevelopment.Inthe“The2ndServiceFieldEngineerTechnicalSkilslContest”heldinJuly,Iputmoreemphasisontheideaof“skill”toencourageourengineerstostriveforexcellence.Inadditiontocolorfulactivities,wealsomadeongoinginnovationsonServicebusiness.Adheringtotheidesof“inChina,forChina”,Servicebroughtforththenewideasonprimarycare,suchasCyberFEdistancemaintenance,mobileservicestationandothernewservicemodels.Someofthemhavebeenwidelylaunchedintoapplicationfortheconvenienceofprimarycare.Besides,inordertoboosttheeliteeducationdevelopmentinhealthcare,GEHCChinaBusinessSchoolanizedvariouspopulartrainingactivities.AsthehealthcareservicemodeliscombinedwithITtechnologyinthefuture,wehavealsoputforwardaseriesofbrand-newmobileserviceideasindigitalhospitals,includingequipmentmobilesupervisionplatform,mobilenursingyeartocome.ItiscertainthatwealsomadegreateffortsinEHS,teambuilding,employeedevelopmentandtheirlife.Iampleasedtoseethat,wegottheglobalserviceawardcalled“EHSExcellence”owingtoourconsistenthardwork;alldepartmentsstillcontinuetoimproveworkprocedurestobringoutamoreefficientcooperation;differentkindsofemployeedevelopmentInaword,wehavegonethroughacolorfulyearwithfruitfulachievementswhileweshouldkeepourmindcleartoreflectonwhatwehavedoneimperfectlylastyeartofurtherstepforward.As2013isapproaching,Ihopeallofyoushalljoinhandsto GM,GEHCServiceGreater 特别Special 特别Special GE医 全首席执行官MikeSwinford的中国

GEHealthcare &―MikeTripto 全球首席执行官MikeSwinford来到中 客户服务团队进行了为期一周的。经过四天的商务会谈、圆桌会议以及客户，Mike表示他对于中国未来的发展机遇充满希望，与此同时，他也对的市场和团队合作有了在离开中国时，Mke就以下五个方面了他的感悟和心得:一是要发展中国区服务业务模式。通过提升多层次服务、促进生产力、需求生成支持和教育领域的客户价值的实现，来提升的价值定位；二是进行维修部件的优化。 需要快速采取有的策略，制定更好更快的能平衡本地维修服务的方案，以应对中国维修部件的进口问题；三是 合作伙伴的扩大化。 应重新评估所运用的 ，并了解 合作伙伴的发展模式把握住与 合作伙伴之间的发展机遇。用更高的 眼光，多地关注这一领域的发展；四是团队动力的发展。过去几年，中国 团队不断壮大，并涌入了许多新鲜血液。那么如何这一团队能够并势必会影响到 对客户的服务质量。因此，继续 力发展、团队建设以及职业规划上 的服

专业进行投资就显得非常重要。五是子市场合作。全球各个地区市场推动力的不同使他们的发展速度也各有差异。然而，在每个地区还有子市场，相比其余地区发展速度可能会更快或更慢。要抓住机遇，积极开展与其他发展模式相似的团队之间的合作，以促进实现最佳做法的流程化和其他的支持发展机遇。Mike同时表示中国客户服务团队的一周对他来说，非常得不可思议。整个团队对服务业务来讲是一笔巨大的资产和财富，其重要性不言而喻。的许多创新服务给Mike留下了非常深刻的印象，比如通过CberFE与远在农村医院的现场工程师连线进行维修。为客户提供空气质量检测方案等。Mike表示他希望尽快将这些创新服务引入到世界其他地区，开创全球服务支持平台。他 客户服务团队的工作表示感谢，并对未来的工作寄予厚望！

InMay2012,Service Chinaonaweek-longswingwiththeChinaService.Afterfourdaysofbusinessreviews,roundtablesandChinaandhadarenewedunderstandingofthemarketandtheteam.WhenheleftChina,hesharedsomeimportanttake-a-waysfromfiveaspectsasfollows.,evolvetheChinaServiceBusinessModel:wecanenhanceourvaluepropositionsbymoretieredofferingsandmovingintomorecustomerandeducation.Second,repairablepartsoptimization:weneedtoquicklyrethinkourstrategyanddeterminehowwecanbetterleveragelocalrepairmorebroadlyandquicklyinresponsetotheimportchallengeconfrontedbyChina'srepairedparts.Third,channelpartneramplification:weneedtore-evaluateourapproachwiththisstrategyandunderstandthesignificantgrowthandcapturerateneedtobemuorestrategicaboutthisaswelooktogrowourfocusinthisarea.Fourth,teamdynamics:theChinateamhasdoubledinsizewithaninfluxofsomanynewemployeesoverthepastfewyears.Thenhowwelead

ourteamscananddoesaffecthowweserveourcustomers.Thisiswhyitissocriticaltocontinuetoinvestinleadershipdevelopment,teambuildingandcareerpathsforourServiceprofessionals.Fifth,submarketcollaboration:eachregionacrosstheglobeisdeveloatadifferentrategiventhearesubmarketsthataredevelofaster/slowerthantherestoftheregion.Weshouldhaveanopportunitytoconnectourteamsmuchbetteraroundtheglobetootherteamsthataremoresimilarorthatcanhelponeanothertohelpwithprocessbestpracticesandothersupportopportunities.MikealsobelievesthatthiswasanincredibleweekspentwiththeChinateam.ThiasawholeisatremendousassettotheServicebusiness.HeisdeeplyimpressedwithmanyoftheinnovationscomingoutofChinaServicesincludingouruniqueapplicationofaCyberFEtooltoconnectruralresourceswiththeirexpertonlineengineers,creatingairqualitymonitoringsolutions.Hewouldlikethesetypesofinnovationstoquicklytranslateinotherpartsoftheworldalongwithcreatingmoreofaglobalsupportplatform.HealsoexpresseshisgratitudefortheChinaService hopesustofindwaystohelpaccelerateourServicesgrowtharoundtheworld. 特别Special 特别Special 成功举第三届中国医院院，第三届中国医院院长在风景宜人的

，强调“”重视质量安全的重要性，以及发展

GEHCSVCSuccessfullyHeldThe3rdChineseHospitalCEOSummitGEHCSVCSuccessfullyHeldThe3rdChineseHospital

closelyfollowsthepathofmedicalreform,strivingtoimprovethequalityofmedicalreformandloweritscost,helpmorecitizenstoenjoythemedicalservice.AstheTotalSolutionstrategies:aimingatlarge-sizedcomprehensivehospitals,realizeproductdiversity.Onthebasisofensuringexcellentaimingatlocalmedicalanizationsespeciallyruralareahospitals,offerdistantmedialconsultationanddiagnosisservice,andinnovatetheservicemodels;meanwhile,GEHCisnowactivelytryingtorealizethecompleocalizationofthesupplychainofdevicepartinordertomakesurethattheofMinistryofHealthandSun,theviceMinisterofMedicalServiceSupervisionDivision deliveredspeeches,of"peopleoriented"andthepositiveeffectofdeveloinnovativemanagementonthecurrentmedicalreformunderthebackgroundofmedicalhealthcareandpublichospitalreform.LeiHaichao,viceministerofBeijingMinistryofpublichospitalfromtheviewpointofpublicinterest;andCEOsofvariousfamoushospitalscarriedoutintimatediscussionwithpeopleatpresentaboutthetopicofeffectiveoperationandqualitysafetyofpublichospitals.Inaddition,Dr.KentSeltman,theformermarketdirectorofMayo部海岛万宁落幕。本届GE医疗与院管三合作办以“量安全理新”，式提供一座和谐交流、资源共享的平台GE医疗作英近距离接触，共享这一年一度的学术饕餮盛宴。E医疗中国与医院管理所长梁铭会先生到会致欢迎辞GE医疗大中华区市场官邱丽院管理与风险孙纽云共同致闭幕量和安全，以及公立医院的管理水平，越来越成为行业关注和思考GE略，致力于提高，降低医疗成本，使民众享受医疗服务。作为整体服务解决方案的提供者GE医疗将GE起，用得起，用得好”，为医院的设备管理提供坚实可靠的保障！大会期间，原副部长曹荣桂与医疗服务司副司长阳率先从卫生事和公立医的背、方向进程方面

新管理对于当下医疗事业的积极作用。市卫生局副雷.Sen及澳大利亚新南威尔士大学Sipon卫生服务o.kCe，的度医创管及安和生技术评估方法。随后，GE医疗在大会中展示了进的数字化技术及医疗资源管理解决方案，帮助医院实现更优质、D.ent闭幕晚宴中，GE医疗中国与医院管理两面巨大的旗帜在武术演员错飞扬，呼啸直上，寓意GE医疗将与业内闭幕晚宴中，GE医疗中国与医院管理两面巨大的旗帜在武术演员错飞扬，呼啸直上，寓意GE医疗将与业携手并进，视推动我国医疗事业发展为己任，立足中国，服务

wassuccessfullyconcludedinWanning,Hainan.ItisthethirdtimethatGEHCSVCcooperatewithNIHAtoholdthesummit.Underthethemeof“QualitySafety,ManagementInnovation”,thissummitcontinuestoprovideacommunicationandsource-sharingplatformforthemedicalexpertstosharecomprehensivemedicalmanagementexperienceandtodiscussdomesticaswellasadvancedforeignmanagementmodels.Astheundertaker,GEHCSVConceagainhastheopportunitytohaveanintimatecommunicationwithdomesticandforeignhospitalmanagemenitesandtoenjoytheannualacademicfeasttogetherwiththem. espeechwasgivenbyRachelDuan,theCEOofGEHCChinaandLiang,ChiefofNIHA,whilethegratitudespeechwasextendedbyQiuMengli,marketingdirectorofGEHCChina,andinHanYanxue,theGEHCSVCregionsalesmanagertogetherwithSunNiuyun,thedirectorofMedicalSecurityandRiskManagementCenterofNINAdeliveredtheclosingspeech.AccordingtoRachelDuan,asthefurtherexecutionofthenationalreformofmedialsystemgoeson,thesafetyandqualityofthemedicalserviceaswellasthemanagementlevelofthepublichospitalhasdrawnmoreandmoreattentionandcausedincreasingdiscussion.Basedonthe“Healthymagination”strategy,GEHC

ClinictogetherwithProf.JackChen,theheadofSimpsonHealthcareServiceStudyCenterofUniversityofNewSouthWales,sharedwithustheevaluationmethodofhospitalinnovativemanagementandhealthcaretechnologyfromansummittheiradvanceddigitaltechnologyandthesolutionmodelsofmedicalsourcemanagementwhicharedesignedInthesessionofcelebrityforum,Dr.KentSeltman,basedonhisrenownedmedicalmanagementmasterpieceLessonsfromMayoClinic,introducedtothehospitalCEOsMayo'suniqueoperationconception"Patients-Oriented"andsharedMayo'slong-testedsuccessfulmanagementexperience.HeChao,theCEOofSirRunRunShawHospitalandYinxue,laterjoinedthediscussion,withallthehospitalCEOsatpresentexpressingtheiropinionsfreely.TheyyzedthefeaturesofChineseandForeignclinicmanagementmodelsanddiscussedtheapplicationofoverseasinnovativemanagementinChinesehospitals.Intheclosingdinner,thehugeflagofGEHCChinaandthatofNIHAwereswungskywardbythemartialartistsonthestage,indicatingthatGEHCwilladvancehandbyhandwiththemedicalexpertsandtreatthetaskofpromotingChina'smedicalenterpriseasourownresponsibility,“InChina,ForChina”. 热

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安安全BTB快刀CS快刀DI新人创新Multi杨柱郝朱杨建Nico 热 Hot 热 Hot The2ndServiceFieldEngineerTechnicalSkillsContestNameZoneBy 1st 2nd 3rd IndividualBy BTB1stBTB,,Bai,,Shi,2nd,By BTB1stBTB,,Bai,,Shi,2nd,Nico3rdBTBfast,CSfastDIfastZhang,Liu,Hou,,NicoWu,engineers’safetyawareness.Through13tests,73engineersfoughtforthegroupawardsandTOP3individualawardsbyeaodality,aswellasspecialprizesincludingEHS,Innovation,multiawards,etc.alwaysbepositionedasthepriorityforeveryengineer.Weareaprofessionalteamwithpassionandrelentlessspirit!Wearethefutureofservice!

Special 热 Hot热 Hot 引言：2012年对GE医疗中 2012witnessedafruitfulresultf madesatisfyingachievementsinqualitymanagementandservicecenter.AllthisgreatlyrecognizedService

BSIAnnualDistinguishedQualityManagementAwardBSIISO27001和OHSAS18001体系认，ISO27001和OHSAS18001认证颁证仪式 职业健康安全体系管理者代表强先生代表 总经理陈忠义先生，从英国标准（BritishStandardInstitution,简称BSI）中国及关系事务总监先生手中接过ISO27001和OHSAS18001管理体系。这一重要时刻，不 BSI中国区关系事务总监先生首先对GE医取得ISO27001和OHSAS18001表示了祝贺。通过双方近五年的持续合作，BSI有 ，在很多精细化的领域， 都主动导入了更高要求的国际标准疗 管理样板典范为此，也专为E医颁发了医疗务领。

TheIdentificationofBSIISO27001andOHSASFeb27th,2012,GEHCChinaSVCheldinBeijing-awardedceremonyofISO27001andOHSAS18001.Duringtheceremony,JoeLai,theGEHCChinaSVCEHSrepresentative,onbehalfofYanaChen,theGEHCChinaSVCGM,receivedtheISO27001andOHSAS18001 fromZhouFei,thedirectorofBSIStrategiesandExternalAffairsChina.Thisimportantmomentmarkednotonlytheacquisitionoftheinternational sofISO27001andOHSAS18001aftersuccessfullyachievingtheISO9001andChinaSVChastakenanewstepinpursuitofsafetyZhouFei,thedirectorofBSIStrategiesandExternalAffairsChinaofallextendedhiscongratulationfEHCChinaSVContheirachievementofthe sofISO27001andOHSAS18001.Throughthefive-yearcooperation,BSIlevel;andinlotsofmoresophisticatedfields,SVCvolunteerstointroducehigherinternationalstandards.Atlast,Mr.ZhouemphasizedthatitwasBSI'sgreathonortoestablishthecooperativerelationshipwithGEHCChinaSVCandsharetheworldwidebestpractice.Mr.Zhoustatedthathebelievedasthecontinuationofthefuturesystematicwork,GEHCdefiniy ethemanagementmodelinthemedical“TopEnterpriseofMedicalServiceField”toGEHCtopraiseitsconstanteffortonthepersistentimprovement.ThesuccessfulidentificationofthenewsystemsarousesnewmotivationofprogressfromSVC,soSVCwillembarkonitspursuitofcustomersatisfaction,standardcomplianceandsustainabledevelopmentinfasterandmorestablesteps.

，—全球的认证机构英国标（BritishStandardsInstitution，简称BSI）于 此次议所颁奖项余个，I在数千家客中甄选而得突出成绩的企业E医疗中国 早在年就开始体的内外工作，今已通过了BSSO1SO，SO等以使务， 步。在企业的发展中，离不开先进的的管理方法和驱动改进，G疗 选择与BSI合作，在管理中合作共赢，共同发展关于 准iihSdsniuo，称B是领先的独立的业务服务机构，成立于0年，并于9年获得英国皇家特许，为世界上第一个 机S制定并颁布了第一商业标准，并每年编撰个标准的优势享誉全球。时，作际准组（S）创始员一BS立全最得和得广泛认可的SO系管理体系，目前广泛运用的O、O、SOS由B布BS、

OnApril25th2012,ShanghaiBritishStandardsInstitution(BSIforshort)heldtheBSIChinesecustomercommunicationannualconference.GEHCSVCwonthemostsignificantaward“DistinguishedQualityManagementAward”,accordingtoBSIannualcustomerrating.Mr.ChenYadong,ServiceLogisticsManager,onbehalfofGEHC,deliveredacceptanceByselectingfromthousandsofitscustomers,thisconferenceawardedover20prizestothosemostrepresentativecorporations,whohavedevotedandmadegrehievementsincertainfields.GEHCSVChasstartedmanagementsystemworkbothexternallyandinternallysince2006anduptillnow,hasattainedBSI sofISO9001,ISO13485,OHSAS18001,ISO27001,etc,achievingsatisfactionandcompliancewithhighstandards.Andwewillofbusinessdevelopment,advancedmanagementandtogainwin-wincooperationandmutualdevelopmentinAboutBritishStandardsInstitution(BSIforshort),theworldleadingbusinessserviceinstitution,wasestablishedin1901andwasgrantedastheBritishroyalchartedstandardinstitutionallaroundtheworld.BSIwinsaglobalreputationbyworkingoutandissuingthecommercialstandard,andbyestablishing2,000standardsannuallyaswell.Meanwhile,asoneoftheco-foundersofInternationalanizationforStandardization(ISOforshort),BSIsetupthemosttrustfulandwidelyrecognizedISOmanagementsystem.Currentlywidely-usedISO9000,ISO14000,ISO27001andOHSAS18000wereconvertedfromstandardsissuedbyBSIBS5750,BS7750,BS7799andBS8800respectively. 荣誉殿堂Awards& 荣誉殿堂Awards& 2012年度中国最佳客户联——客户服务2012China'sBestCustomerLiaisonCenter——CustomerService，在福建宁德举办的2012客户联络中心与服务外包国际和中国最佳客户联络中心与颁奖典礼上，GE2012年度中国最佳客户联——客户服务2012China'sBestCustomerLiaisonCenter——CustomerService inawas “2012Cina'sBestCustomerLiaisonCenter—CustomerServiceAwar”.XuXiaoyan,managero lfoGEHeacareService inawas “2012Cina'sBestCustomerLiaisonCenter—CustomerServiceAwar”.XuXiaoyan,managero lfoGEHeacareServiceawaringceremony oretan600enterprisesrom15inustriestrougout2012wereinvovinoretan600enterprisesrom15inustriestrougout2012wereinvovinteceremony.Accoringtointernationastanarineymanagementsystemo4PSiaisoncenter,teywereevauteintermsostrategy,process,patormanoteriveimnsionswitaompreensiveevauatono180items.FinallyGEHeacareServiceCenterstoooutamongallaseonitsexcellentperormanceincustomersatisaction,empoyeesatisaction,operationquaityanmanagementaMoreMorethan600enterprisesfrom15industriesthroughout2012wereinvolvedintheceremony.Accordingtointernationalstandardsinkeymanagementsystemof4PSliaisoncenter,theywereevaluatedintermsofstrategy,process,platformandotherfivedimensionswithacomprehensiveevaluationof180items.FinallyGEHealthcareServiceCenterstoodoutamongallenterprisesGE医疗中国客户服务中心作为GE医疗中国客户联络中心、支持中心和中心，为GE医疗全系列产品客户提供 及业务咨询、技术支持、零备件及单次维修合同、 处理及、客户忠诚度等全方服务，采用实时派工可视化信息管理系统，第一时间将医院设备报修状况和现场服务需求反映到处理中心，为客户提供快捷优质的服务体验。这一荣誉的授予，是对GE客户服务中心在联络中心和客户关系领域所取得的优异成绩的极大肯定。同时，也是对GE客户服务工作者的极大赞誉。AsGEHealthcareCutomerLiaisonCenter,SupportCenterandCare AsGEHealthcareCutomerLiaisonCenter,SupportCenterandCare timedispatchingtoreporttimedispatchingtoreportrepairingconditionsandserviceneedstothebackgroundprocessingcentersoastoofferaconvenientandcustomerrelations.

AsforCustomerLiaisonCenter&InternationalServiceOutsourcingSummit:客户联络中心与服务外包国际是在国内及国际上最有影响力的客户联络中心与服务外包产业的年度盛会之一，中的中国最佳客户联络中心与奖评选由国家工信部与集成电 促进中心、中国呼叫中心与BPO 联合指导，S联络中心国际标准作为评测标准，是真正意义上的中国联络中心“奥斯卡”奖，也是业界优秀联络中心与企业的舞台。andabroadincustomerliaisoncenterandserviceoutsourcing.Inaccordancewithinternationalstandardsof4PSliaisoncenter,China's CustomerLiaisonCenter&AwardisjointlyappraisedbySoftware&IntegratedCircuitPromotionCenterofNationalMinistryofIndustryandInformationTechnology,ChinaCallCenterandBPOIndustryAlliancecanbecalledthereal“Oscar”inthisregardtobeastageforliaisoncentersand 荣誉殿堂Awards& 荣誉殿堂Awards& 市场活动Marketing引言：面对快速变化，和以创新为竞争的今天，通过各类市场活动来扩大自己的品牌影响， Nowadayswithrapidsocialchangesandinnovation-centeredcompetitiveness,itisingmorecrucialtoexpandourbrandinfluencetodevelopcustomers’awarenessofourinnovativeideasandpracticalapplication.Guidedbythis,GEHCServiceChinaheldaseriesofmarketactivities,includingindustryfairs,customerseminarandforums.Nextlet’slookbackonthoseexcitingmoments:

CyberFEShowedupattheGEPrimaryHealthcareMarketSummitCyberFE亮相GE基层医 ”在新落成的GE中国创新中心（）举行，逾百位 行业代表、客户及代表参加了此次。旨在通过GE中国创新中心（）这一全新的创新平台，加强与基层医CberE“异空间辅助维修工程师”。技术工程师连线距市区10公里开外的蒲江县中医院场地工程师，就一台BRVO35的故障进行检测、故障判定及演示过后，CyberFE快速、高效的维修流程得到了现场客户的一致肯定。来自乐山市市中区医院的杜品清作为客户代表，对这一服务模式给予了高度评价，“维修可以看，可以说，还可以传输文件作指导。这样整个维修的周期就缩短了，就算设备出现故障，也能尽量少耽误做检查，的运营成本也降低了。GE的维修服务非常适合像我们这样地处偏远的基层医院，让医院和都能得到实惠。”关于：GE中国创新中心 中（仅括户中的品研，还有性究用发产广培、户务职。为 产及务广提了座新平，助的户直、清了解 元的务内，造与户距接，听户求多面通协同长绝环，力

OnthemorningofMarch29th,GEPrimaryHealthcareMarketSummitwasheldinthenewly-builtGEChinaInnovationCentre(Chengdu),withoverhundredernmentofficials,representativesinhealthcarefieldwithprimaryhealthcaremarketcustomers,tomeettheirdemands,tolaunchinnovativeproducts,solutionsandservicewhichagreewithChina'sprimaryhealthcaremarketbyestablishingthisnewstageChinaInnovationCentre(chengdu)OurskilledengineersfromServicedemonstratedthenewrepairCyberFE,thelong-distancerepairsupporter,whichattractedalotofconcernfromguests.Duringthedemonstration,engineersattheforummadethelong-distancerepair,problemjudgmentandrepairsupportforafunctionfailedBRIVO325equipment,whichwas100faraway,bycombiningtri-connectionsof,soundand sandsuccessfullyfinishedthewholeset'srepairwithin8minutes.Afterthedemonstration,guestsatpresentallspokehighlyofthisnewtherepairtimeanddecreasetherepaircost,soitreallybenefitssuburbhospitalslikeours.”AboutGEChinaInnovationCenterGEChinaInnovationCenter(Chengdu)willnotonlyplaytheroleofinnovatingcustomer-centeredproducts,butalsowillfunctionasthecenterofavailabilityresearch,applicationresearch,productspromotion,customertraining,customerserviceandsoon.Therefore,itwillhelpourcustomersknowourdiversifiedserviceinamoredirectandclearerwaytocreateanexcellentenvironmenttokeepclosetouchwithcustomers,tolistentocustomersandtocommunicateandco-growwithcustomers,whichwillbenefitthelong-termdevelopmentofGEHealthcareService. 市场活动Marketing 市场活动Marketing

参展2012年 在现场集中展出了“CT原厂球管整体解决方案”及“GE医疗 ”。原厂球馆和维修工具箱的展示，突出了原厂维修服务优势,彰显全面专业、值得信赖的整体服务提供者形象，吸引众多参会者驻足。GE医疗中国 则通过课程介绍，综合展现了GE医疗从院长到基层医护的全面医疗管理培训方案，以客户实际需求为出发点，开拓新型业务领域，帮助医院实现及设备资源管理的优化，助力中国医疗机构的体制和管理创新。 前期的“医疗器械临床使用质量控制与安全保障”和 ”上分别就质量管理体系和设备生命周期，了 GEHealthcareSVCAttendedthe67thCMEF

-8日，第21届中国国际医用仪器设备展览会暨技术交流会（HOSPEQ）在国家会议中心召开。GE医疗延续“健康创想深耕中国”的，从产品、服务、渠道及供应链四大领域展示了近年在深化医改，加强慢病防控，可持续健康发展中取得的卓越成果。 作为参展亮点，重点展示了通用电气医疗移动服务站和异空间维修工程师CberFE。其中，根据基层医院地处偏远、交通不便、资源匮乏等特点而增设的通用电气医疗移动服务站，这一项突破传统的新型服务模式，是业内首创的“家门口式”服务，能帮助医院节省维修支出、缩短维修耗时，并以可承受的价格享受到原厂优质服务。而CberFE异空间远程维修工程师，以真实案例讲述维修全过程，直观呈现CberFE借由高科技，通过无边界共享、音频、图像及操作手册，实现定向维修指导和技术支持，将2-3天的传统维修时间缩短至10分钟以内，为医院节约了大量的运营成本，避免贻误病情。以此创新服务模式，将高质量服务深耕基层市场。ServiceparticipatesinHospeqOnApril20th,2012,the67thChinaMedicalEquipmentFair(CMEF)cameinShenzhenwithagreatsuccess.Underthe“healthymagination”strategy,GEGEHCSVCreleased“IntegratedCTtubesolution”and“GEBusinessSchool”atthefair,TheshowofCTtubeD3145TwhichwasquitecompliantwiththedemandsoftheprimarycaremarketandGECT-specificrepairingtoolboxouradvantagesinoriginal-factoryservice,professionalismandtrustworthiness,attractingalotofvisitors’attention.GEHealthcareBusinessSchoolisanotherhighlightofthisyear'sexhibition.Bydisplayingsof“CEO-specificcourse”,“Equipmentdepartmentchief-specificcourse”,“nursingchief-specifictrainingsolutions,ingatstaffrangingfrom nursingworkers.What'smore,wealsodisplayedserviceachievementsattwoimportantforumsinApplicationForum”wemadeaspeechaboutthesignificanceofqualityandmanagement;theotherspeechabouttheintegratedservicesolutionofGEHConthe7thChinaMedicalEquipmentServiceIndustryDevelopmentForum.Bothofthespeecheswonhighpraiseofallattendees.

FromAugust16thto18th,2012,the21stHOSPEQwassuccessfullyheldinNationalConferenceCenter,Beijing.Underthethemeof“healthymagination@China,GErevolutionandcreatingsustainabledevelopmentfromfourstrategicpolesincludingproduct,service,distributionandsupplychainto.ServiceparticipatedbydisplayingmobileservicestationandCyberFE.Developedforruralmarketingusuallywithinconvenienttransportationandlimitedresources,Mobileservicestationisaninnovatedservicepatternforprimarymarket. andintroductionbyservicecolleague,visitorsfromernmentandindustrialmediawereacknowledgedbythemulti-functionofmobileservicequalityservice.GEHCSVCalsodisplayedCyberFEbyofarealcase.Throughinstanttransmissionofmultimedia,including,image,andoperationmanual,CyberFEcanshortentraditionalrepairtimefrom2-3daystowithin10mins.Italsosavesahugecostinoperationandpreventworseningpatients’illnessfordelayed 市场活动Marketing 市场活动Marketing 市场活动Marketing 械博览

参展第68届中国国际医疗

TheShowofGEHCServiceonthe68thCMEF金秋十月，第68届秋季中国国际医疗器械博会（CMEF）于-24日在天府之城举。客户服务部上展示了“GET原厂球管整体解决方案”、“GE医疗中国”以及“临床操作和应用培训项目”三类产品。GE原厂球管的展示突出了原厂的多项优势，如提高球管使用、降低资产投入等，让参会者更深刻的了解到选择原厂球管的重要性。GE医疗中国则展现了GE医疗全方位的管理培训方案，助力基层医院管理层人才的培养，整体提升医院综合实力。此外，还展示了适于基层医院的GE医疗培训工具“医点通”（AppsLiq）及的应用培训项目。该培训项目可满足不同条件用户的需求，帮助基层医院提高临床操作和应用能力、提高临床水平，降低误诊率。在秋季展会上所展示的三类增值服务产品从专业维修服务、职业深造培训及数字化服务三个维度描绘出了GE医疗专业、值得信赖的服务供应商形象。

On21STOctober,2012,the68thCMEFwassuccessfullyroundedoffinGEHCSVCshowedthreeproductsontheexhibitionincluding“theoriginalCTtubeintegralsolutions”,“GEHCChinaBusinessSchool”and“theclinicaloperationandapplicationtraining”.CTtubeattractedmanytouristsandtheyhadaheateddiscussionwiththestaff.GEHCChinaBusinessSchoolwasanotherimportantshowhospitalsandstaff.Wedisplayedawiderangeofmanagementtrainingprojectwiththesofsomerelatedtrainingprograms.What'smore,GEHCSVCalsovividly 市场活动Marketing市场活动Marketing