铁路客运服务英语车箱篇Project Fourteen

铁路客运服务英语RAILWAYPASSENGERSERVICEENGLISHProject14SpecialCarePassengerService重点旅客服务2Part1WarmingUpWhatkindofpassengersareconsideredspecialcaretravellersinChina?3Part1WarmingUpIngeneral,moreandmorerailwaystationsandtrainsinChinaarecateringtopassengerswithdisabilitiesandspecialneeds.Doyouhaveanysuggestionsforrailwaypassengersservice,especiallyforspecialcarepassengers?4Part2SkillsDevelopment5Part2SkillsDevelopment6Part2SkillsDevelopmentSentencePatterns1.Thereisafoldablediaperchangingtableinthebarrier-freetoiletincarriage5.Youcanchangethebaby’sdiaperthere.

在5号车厢的无障碍卫生间里有折叠的婴儿护理台，那可以换尿布。2.Iamsorryforhavingkeptyouwaitingsolong.

抱歉让您久等了。3.Thewheelchairwillbewaitingforyoutoboard.

我们会准备好轮椅方便您乘车。4.Takethefirstrowpleaseandit’smoreconvenient.

坐第一排这儿吧，更方便些。5.Ithinkyouaresufferingfrommotionsickness.Hereisacleaningbag.I’lltakeyousomehotwater.

我认为您是晕车了。这是一个清洁袋。我给您倒些热水去。7Part2SkillsDevelopmentSentencePatterns6.Thisisthebarrier-freetoilet,equippedwithhandrailsandEmergencycallbutton.

这就是无障碍卫生间，设有扶手和紧急呼叫按钮。7.Pleasetakegoodcareofyourchild.Don’truninthecar,inordertoavoidanyaccident.请照顾好您的孩子，不要在车厢内奔跑，以免发生意外。8.Sir,don’tworry.BoardthetrainfirstandI’lltaketheluggageforyou.

老先生，别着急，您先上车，我来帮您拿行李，请注意脚下安全。9.Don’tworry.I’llremindyoubeforereachingyourstation.您放心，到站前我会提示您的。10.Excuseme,Sir!Pleasewakeup!Wearearrivingatyourdestination.

您好，先生，醒一醒，您快要到站了。8Part2SkillsDevelopmentSentencePatterns11.What’syourtrouble?/What’sthematter?/Isthereanythingwrongwithyou?您怎么了？哪不舒服？12.Ifthereisadoctor/anurseonboard,pleasemakeyourselfknowntotrainstaff.如车上有医生/护士，请告知列车工作人员。13.IfthereisanythingIcandoforyou,pleasedon’thesitatetotellme/pleaseletmeknow.如果有需要的话，请您随时跟我说。14.Madam,mayIhelpyouwithyourinfant?女士，需要帮您抱孩子吗？9Part2SkillsDevelopmentDialogue1Aladyneedstoputstrollerandchangeherbaby’sdiaper.10Part2SkillsDevelopmentDialogue1Aladyneedstoputstrollerandchangeherbaby’sdiaper.Passenger:Excuseme,mybabyneedsherdiaperchanged.Isdiaperchangingtableavailableonboard?Staff:Yes,Madam.Thereisafoldablediaperchangingtableintheaccessibletoiletincarriage5.Youcanchangethebaby’sdiaperthere.Passenger:Oh,Isee.Isthereanytoiletpaperinthetoilet?Staff:Yes,Madam.Washbasinsarealsoequippedthere.MayIassistyoutotheaccessibletoilet?Passenger:Thankyou.It’sverykindofyou.Bytheway,wherecanIputmystroller?Staff:Madam,itcanbeputattheLeftLuggageStorage.Letmehelpyou.Passenger:Thanks.Staff:Mypleasure.11Part2SkillsDevelopmentDialogue2Thisisserviceforthedisabled.Passenger:Excuseme,myfriendhastroubletowalk.Couldyoupleasegetusawheelchairwhenboarding?Staff:Noproblem.Couldyoupleasetellmehisname,departuredateandtrainnumber?Passenger:JohnSmith,trainG23fromBeijingWesttoNanjingnanonOct.21.Staff:I'vegotit.Pleaseinformusbeforehegetstothestation.Thewheelchairwillbewaitingforhimtoboard.Passenger:Thankyou.(Afterboarding)Excuseme,wouldyoupleasearrangeaconvenientseatformyfriend?Hehastroublewalking.12Part2SkillsDevelopmentDialogue2Thisisserviceforthedisabled.Staff:Don’tworry,sir.Justaminute,I’llarrangeaseatforhim.Passenger:Thankyou.Staff:Iamsorryforhavingkeptyouwaitingsolong.Followme,please.Hereitis.Takethefirstrowpleaseandit’smoreconvenient.Ifyouneedanyhelp,pleasetellus.Wewillbecordiallyatyourservice.Passenger:Excuseme,whereisthetoilet?Staff:Sir,thereisabarrier-freetoiletavailableinNo.5carriage.Itisspeciallydesignedforpassengersinwheelchairs.Passenger:Wouldyoupleasetakemethere?Staff:Sure.Followme,please.Hereitis.Anauto-doorisused.Insidethewashroomequippedwithalargewashbasin,awestern-styletoilet,handrailsandemergencycallbutton.13Part2SkillsDevelopmentDialogue3Aseniorpassengerfelldownonboard.Staff:What’shappened?Passenger:Ifelldownjustnow.Staff:Didyouhurt?Passenger:Ifeltasharpinmyleftleg,andIamafraidImaybreakit.Staff:Letmehelpyougetbacktoyourseat.Pleaseraiseyourrightfootslowly,norush.Passenger:Ouch!Ithurtsterribly.WhatshouldIdo?Staff:Don’tworry,I’llfindadoctorforyourightnow.(Ladiesandgentlemen,mayIhaveyourattention,please?Thereisapassengerwhofelldownandhurthisleg.Ifyouareamedicaldoctor,pleasecontactanyofourtrainstaffsimmediately.Thankyou.)14Part2SkillsDevelopmentDialogue3Aseniorpassengerfelldownonboard.Staff:Howareyoufeelingnow?Passenger:Nobetter.Staff:I’msorrytotellyouthere’snodoctorornurseonboard.Passenger:Noluckforme.Staff:Butwehaveinformedthenextstationtoarrangeanambulancecartotakeyoutothehospitalassoonaswearrivethere.Isthatallright?Passenger:That’sfine.Isincerelyappreciatewhatyou’vedoneforme.Staff:That’sallright.Ifyouneedanyhelp,pleasetellusimmediately.Passenger:Allright.Iwill.15P