BEC商务英语(中级)口语模拟试卷118(题后含答案及解析)

BEC商务英语（中级）口语模拟试卷118(题后含答案及解析)题型有：2.MINIPRESENTATIONS3.DISCUSSIONSECTION2MINIPRESENTATIONS(ABOUT6MIN)Inthispartofthetestyouareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthethreebelowandthentalkforabout1minute.Youhave1minutetoprepareyourideas.1．Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthethreebelowandthentalkforaboutoneminute.Youhaveoneminutetoprepareyourideas.A:Whatisimportantwhen...?Dealingwithstaff’scomplaintsPersonalcontactsSuggestingasolutionB:Whatisimportantwhen...?DecidingwhethertoholdatrainingprogrammeforstaffCostExpectedresultsC:Whatisimportantwhen...?ChoosingabusinesspartnerMarketresearchReliability正确答案：IfyouchoosetopicA:Whatisimportantwhendealingwithstaff’scomplaints?Tosuccessfullydealwithstaff’scomplaints,thefollowingsuggestionsmightbetakenintoconsideration.Firstofall,inordertogiveasoundsolutiontothecomplaint,thecompanyshouldfirstmakepersonalcontactswiththerelatedperson,carryingoutaninvestigationintothematterandprovidingafairtreatment.Thecompanyshouldneverleaveanystaff’scomplaintunattendedorfailtogiveaclearanswer.Forthesakeofunityandprivacy,thecompanyshouldnotdiscloseanyinformationaboutthestaffinvolved.Secondly,afterfiguringoutwhatisgoingon,thecompanyneedstosuggestasolution.Thecompanyalsoneedstosupervisetheimplementation.Accordingtothetypesofcomplaints,solutionsarevarious.Agoodsolutionshouldbediscussedwithrelatedpersonnelwithamutualagreement.Thirdly,toachievealong-termsteadypleasantworkenvironment,thecompanyshouldkeepthecommunicativechannelsclear.Staffshouldknowwheretomakeacomplaintandhowhis/hercomplaintwillbeprocessed.Speedyreplyisimportantindealingwithcomplaints.Slowreactionwillshakestaff’sbeliefingettingthingsfixed.IfyouchoosetopicB:Whatisimportantwhendecidingwhethertoholdatrainingprogrammeforstaff?Whendecidingwhethertoholdatrainingprogrammeforstaff,thereareseveralfactorstobeconsidered.Costisoneofthedecisivefactorsandacompanyshouldsaveapartofitsannualbudgetforstaff’sprofessionaltraining.Accordingtothecompany’sfinancialsituations,theinvestmentontrainingvaries.However,evenwithasmallbudget,agoodtrainingprogrammeisstilltobedeveloped.Therearemanywaystohelpussavemoney,forexample,thecompanycanhaveonlinetraininginsteadofthetraditionalclassroomstudy,whichisveryflexibleintimeandspace.Meanwhile,theexpectedresultsfromthetrainingprogrammeneedstobediscussedandadetailedsyllabusforthetrainingcoursehastobeworkedoutbeforetakingfurtheraction.Acompanymusthaveaclearclueaboutthetrainingobjectivesanddevelopaseriesofcoursesaimingtoenhancethecompany’sstrengthandimprovestaff’spracticalskills.HumanResourcesandthestaffshouldworktogetheronthetrainingcourseconstruction.Finallyaclassscheduleisrequiredwithproperarrangementsofthetrainingprogramme.Thecoursetimetablesshouldmatchupthecompanycalendarsostaffcouldcarryouttheirafter-workstudywithoutworryingabouttheirworkload.Withacarefulconsiderationoftheabovefactors,atrainingprogrammecanbeheld.IfyouchoosetopicC:Whatisimportantwhenchoosingabusinesspartner?Whenchoosingabusinesspartner,thereareseveralfactorsweshouldkeepinmind.Firstly,weshoulddosomemarketresearchinordertochooseapartnerwhoownsagoodreputation.Wecandrawupasetofcriteriathatwecanobeytoevaluatethepotentialpartner.Onlythosewhocanfitourspecificrequirementcanbeselected.Secondly,thebusinesspartnerwechoosemustbereliable.Becausewearelookingforsomeonewecantrustandcooperatewith.Wecandosomebackgroundchecksifnecessary.Wedon’thopetofindoutabusinesspartnerwefinallychooseturnsuptobesomeonedishonest,ormaybehassomecriminalviolationsbeforehe/shegoesintobusiness.Moreover,thepotentialpartnermustagreetosharefinancialcommitment.Weshouldnevergointopartnershipwithsomeonewhodoesn’tputmoney,orsomethingofequivalentfinancialvalue,intoourdeal.Anequalcapitalcommitmentdecreasesthechanceofapartnersuddenlywalkingawayfromourbusiness,leavinguswithalltheresponsibilities.Finally,weshouldtakeourtimeinchoosingapartner.Sinceitalwaystakessometimeforustogettoknowsomeone,weshouldspendmoretimechoosingaperfectbusinesspartner.SECTION3DISCUSSION(ABOUT5MIN)Inthispartofthetestyouaregivenadiscussiontopic.Youhave30secondstolookatthepromptcard,anexampleofwhichisbelow,andthenabout3minutestodiscussthetopicwithyourpartner.Afterthatexaminerwillaskyoumorequestionsrelatedtothetopic.2．Inthispartofthetest,youaregivenadiscussiontopic.Youhave30secondstolookatthetaskprompt,anexampleofwhichisbelow,andthenaboutthreeminutestodiscussthetopicwithyourpartner.Afterthat,theexaminerwillaskyoumorequestionsrelatedtothetopic.FortwocandidatesMarketingManagementTrainingYourcompanyisgoingtosendagrouptoparticipatea3-daymarketingmanagementtrainingcourseinalocalbusinesscollege.Youhavebeenaskedtohelpplanthetrip.Discussthesituationtogether,anddecide:whatpracticalarrangementsthecompanyneedstomakebeforethetrainingwhatkindofschedulewouldbesuitablefortheteam.ForthreecandidatesMarketingManagementTrainingYourcompanyisgoingtosendagrouptoparticipatea3-daymarketingmanagementtrainingcourseinalocalbusinesscollege.Youhavebeenaskedtohelpplanthetrip.Discussthesituationtogether,anddecide:whatpracticalarrangementsthecompanyneedstomakebeforethetrainingwhatkindofschedulewouldbesuitablefortheteamhowtoevaluatetheoutcomesofthetrainingcourse.Follow-onquestionsWhatpreparationsmighttheparticipantsneedtomakebeforeattendingthetrainingcourse?(Why)Whatmightbetheadvantagesofattendingamarketingmanagementtrainingcourse?(Why)Doyouthinktrainingisveryimportantinstaff’scareerdevelopment?(Why?/Whynot?)Wouldyouliketotakepartinatrainingcourseaboutmarketingmanagement?(Why?/Whynot?)Doyouthinkacompanyshouldhavevarioustrainingforthestaff?(Why?/Whynot?)DoyouthinkthattheHumanResourcesshoulddecidethetrainingcourseorthetrainingshouldbepersonalised?(Why?/Whynot?)正确答案：A:I’mhappytoworkwithyouonthetrainingcourse.Asinformed,wearesupposedtoplanthistrainingcoursewhichwillbeheldinalocalbusinesscollege.Now,let’sbeginwithsomepracticalarrangementsthecompanyneedstomakebeforethetraining.B:OK.Sincethebusinesscollegeislocatedinthesuburbofthecity,Iwouldsuggestaclosurestudy,whichcansavealotoftraffictime.What’smore,ourstaffcangetmorefocusedontheirstudyandhavemoretimeforafter-classreviewanddiscussion.A:Goodsuggestion!I’llcontactthecollegeforaccommodation.Besides,westillneedtoconfirmthesyllabusforthemarketingmanagementtrainingcourse.Thebusinesscollegehassentmethedraftandtheyarelookingforwardtoourfeedbackandtogetherwecanmakeamorecustomizedtrainingcourse.Thegroupofthistrainingcourseiscomposedofexperiencedstaffswhoareallbusinessmajors.Theywanttofurtherdeveloptheirskillsinmarketingmanagementandsurelydon’twanttorepeatwhatthey’vealreadycoveredincollege.B:Yeah,weshouldn’tworryaboutthat.Thisbusinesscollegeearnsagoodreputationinprovidingtarget-orientedtrainingandhasbeenkeepingcloserelationshipswithenterprises.Ithinktheircoursewilldefinitelyhelpusinmarketing.A:Definitely.I’veemailedthesyllabustothegroupleaderandtheywillsendmebackwiththeiropinions.Thefinaldraftwouldbeworkedoutaweekbeforethetrainingcourse.B:Haveyouconfirmedthedatesofthiscourse?Wealsoneedtomakeproperarrangementsforthoseabsentstaff.Forexample,theirworkmustbeassignedtoothercolleagues,orperhapswefindpeopletotaketheirplacestemporarily.A:Thefinaldatesarenotset,butthecollegewantstomakeitnextmonthbecausetheyhaveatightschedulethismonth.