商务礼仪英语介绍培训课件

CompanyLogo

TheEtiquettesofBusineesBY广外621CompanyLogoContentsBusinessattire1

ReceptionManner2TelephoneManner3CompanyLogoSpecificsForMen'sBusinessCasualSpecificsForWomen's

Business

CasualBusinessAttire(服饰）CompanyLogoSpecificsForMen'sBusinessCasualTies:

Ties

are

generally

not

necessary

for

business

casual.•

Shirts:

Longsleeved

shirts

are

considered

dressierthan

shortsleeved

and

are

appropriate

even

in

summer.

Choosing

white

or

light

blue

solid,

or

conservative

stripes（条纹布）

is

your

safest

bet.

CompanyLogo•

Socks:

Do

wear

dark

socks,

midcalf

（小腿肚）length

so

no

skin

is

visible

when

you

sit

down.

•

Shoes:

Leather

shoes

should

be

worn.

•

Jewelry:

Wear

a

conservative

watch.

If

you

choose

to

wear

other

jewelry,

be

conservative.

Removing

earrings

is

always

a

safe

bet.SpecificsForMen'sBusinessCasualCompanyLogo

Correcttielength-Uptobeltlevel/waistSpecificsForMen'sBusinessCasualCompanyLogoCorrectsleevelengthofshirtSpecificsForMen'sBusinessCasualCompanyLogoCorrectlengthofTrousersSpecificsForMen'sBusinessCasualCompanyLogoWrongpatternofshoesSpecificsForMen'sBusinessCasualCompanyLogoPants/Skirts:

Women

can

wear

casual

pantsorskirts.Neithershouldbetight.Skirt

Lengths:

Often

vary

from

season

to

season.

Avoid

extreme

trends,

especially

withshortlengths.SpecificsForWomen'sBusinessCasualCompanyLogoShirts/Sweaters:Inadditiontotailoredshirtsorblouses,tailoredknitsweatersandsweatersetsareappropriatebusinesscasualchoicesforwomen.Shoes:Shoesshouldbeleatherormicrofiber(超细细纤维维).Regardlessofstyle,avoidextremes.Makecertainyoucanwalkcomfortablyinyourshoes.SpecificsForWomen'sBusinessCasualCompanyLogoReceptionEtiquettesReceptionGuidenceCompanyLogoThebasicprocedures1.Greetings2.Confirmhisidentityandaskhimwhetherhehasmakedareservation（预约））3.ContactrespondentsCompanyLogoHowtosay"hello"3Sprinciples：1.Standup2.See3.SmileCompanyLogoOnthebasisof3S,youcansay：Goodmorning.GoodafternoonMayIhelpyou?Excuseme!MayIhaveyourname,please?Justamoment,please!CompanyLogoHowtoreceivetheunexepectedguest？Firstofall,youshouldgivetheguestsomedrinkenthusiasticallyCompanyLogoHowtoreceivetheunexepectedguest？Second,youneedtoasktheguest'sidentitynametheplaceofworkpositionCompanyLogoHowtoreceivetheunexepectedguest？Then,youshouldunderstandtheintentionoftheguests,andsay:Waitaminute,please!Iwillgotoseewhethergeneralmanagerintheoffice.Ifthemanagerdoesn'twanttoseetheunexepectedguest,soyoucansay:Iamsosorrythatourmanagerisnotherenow.CompanyLogoHowtoguidegueststothereceptionroom？(1)Gatherupdocuments(2)GuideguestsCompanyLogoHowtoguidegueststothereceptionroom？Payattentionto：1.direction:Youshouldwalkinfrontoftheguestsleft2.Distance:Youshouldstayawayfromtheguestonemetreaway3.Gesturestip:Thisway,please!4.Adjustpace:Followtheguest'space,thenadjustthepace5.Talktotheguest:Searchingfortherighttopic.CompanyLogoSomesentencesaboutthereceptionetiquettesGuideDirections：1.Thisway,please!/Comewithme,please!2.IwillshowyoutoBusinessCenter.3.Thetoiletisoverthere.4.A:CouldyoupleasetellmethewaytotheMetroStation?B:Pleasegostraight,turnrightandthenyoucan’tmissit.5.Youcantakethatescalator(自自动扶梯梯）overtheretothesecondfloor.CompanyLogoSomesentencesaboutthereceptionetiquettesProvidingService1.Wouldyoulikemetohelpyouwithyourbaggage?2.YoucanuseinternetinBusinessCenter.3.Howmanypapersdoyouwanttocopy?4.Wherewouldyouliketofaxthispaper?5.Pleasesignyournamehere.6.PleasefillouttheRegistration(登记)Formfirst.7.Youcantakeataxitoyourhotel.CompanyLogoTelephoneMannerAnsweringCallingCompanyLogoAnswerallcallswithin3ringsBepatientandsmileRepeatinformationtobesureit’scorrectTakenotesifnecessaryBeclearavoidsomejargonandslangUsecaller’’snameThankthecalleroncompletionofthecallandbidafriendfarewellSomebasicprinciplesCompanyLogo1)AnsweringanoutsidecallOpening:“Goodmorning.Thisis......Speaking:HowmayIassistyou?””Closing:““Thankyouforcallingus,goodbye””Remember:AlwaysputyoursmileintoyourvoiceTelephoneMannerCompanyLogo2)AnsweringaninternalcallOpening:““Goodmorning.ThisisMarriottCaféé,Lisaspeaking.HowmayIassistyou,Mr./Ms.________?””Closing:“Thankyouforcallingus,goodbye,Mr./Ms._________.”Tips:Wheneverpossible,tryanddeterminethecallersnameandrefertoitthroughouttheconversation.Alsospeakslowlyandclearly.TelephoneMannerCompanyLogo3)Placingacallonhold1."MayIplaceyouonhold,please?”Waitforthereply2.Shouldthewaitingtimebelonger,makeapointofgettingbacktothecalleronholdevery2mintogivethecalleraprogressreport.“Thankyouforholding,John.IamafraidthatJackisstillontheotherline.WouldyouliketokeepholdingormayItakeamessage?”3.Alwaysthankthecallerforholdingandshowhimthatweappreciatehistimeandpatience.“Thankyouforholding,thisisLisaspeaking,howmayIassistyou?”TelephoneMannerCompanyLogo4)Terminatingcall1.Useasuitableclosingphrase:“Thankyouforcallingus,Mr.Smith.”“It’’smypleasure,Mr.Smith.”2.Alwayssay”GoodBye““insteadof““bye-bye”,”Okay””etc.3.Letthecallerhangupfirst,thenhangupgentlyTelephoneMannerCompanyLogoSomephraseandsentenceOnemoment,please.Holdon,please.Iamsorry,Jackisnotintheofficenow.Whoisspeaking,please.MayIhaveyourname,please.Wouldyouliketoleaveamessage?Pardon,Ididnotgetyou.Wouldyousayitagainplease?Howtospellyourname,please?Thanksforyourcalling.ThankYou!9、静夜夜四无无邻，，荒居居旧业业贫。。。12月月-2212月月-22Thursday,December22,202210、雨中中黄叶叶树，，灯下下白头头人。。。11:25:1611:25:1611:2512/22/202211:25:16AM11、以我独独沈久，，愧君相相见频。。。12月-2211:25:1611:25Dec-2222-Dec-2212、故人江江海别，，几度隔隔山川。。。11:25:1611:25:1611:25Thursday,December22,202213、乍见翻疑疑梦，相悲悲各问年。。。12月-2212月-2211:25:1611:25:16December22,202214、他他乡乡生生白白发发，，旧旧国国见见青青山山。。。。22十十二二月月202211:25:16上上午午11:25:1612月月-2215、比比不不了了得得就就不不比比，，得得不不到到的的就就不不要要。。。。。十二二月月2211:25上上午午12月月-2211:25December22,202216、行动出出成果，，工作出出财富。。。2022/12/2211:25:1611:25:1622December202217、做前，，能够环环视四周周；做时时，你只只能或者者最好沿沿着以脚脚为起点点的射线线向前。。。11:25:16上上午11:25上上午11:25:1612月-229、没有有失败败，只只有暂暂时停停止成成功！！。12月月-2212月月-22Thursday,December22,202210、很多事事情努力力了未必必有结果果，但是是不努力力却什么么改变也也没有。。。11:25:1611:25:1611:2512/22/202211:25:16AM11、成功就是日日复一日那一一点点小小努努力的积累。。。12月-2211:25:1611:25Dec-2222-Dec-2212、世间成事，，不求其绝对对圆满，留一一份不足，可可得无限完美美。。11:25:1611:25:1611:25Thursday,December22,202213、不不知知香香积积寺寺，，数数里里入入云云峰峰。。。。12月月-2212月月-2211:25:1611:25:16December22,202214、意意志志坚坚强强的的人人能能把把世世界界放放在在手手中中像像泥泥块块一一样样任任意意揉揉捏捏。。22十十二二月月202211:25:16上上午午11:25:1612月月-2215、楚楚塞塞三三湘湘接接，，荆荆门门九九派派通通。。。。。十二二月月2211:25上上午午12月月-2211:25December22,202216、少少年年十十五五二二十十时时，，步步行行夺夺得得胡胡马马骑骑。。。。2022/12/2211:25:1711:25:1722December202217、空山新雨雨后，天气气晚来秋。。。11:25:17上上午11:25上午11:25:1712月-229、杨柳散散和风，，青山澹澹吾虑。。。12月-2212月-22Thursday,December22,202210、阅读一一切好书书如同和和过去最最杰出的的人谈话话。11:25:1711:25:1711:2512/22/202211:25:17AM11、越是是没有有本领领的就就越加加自命命不凡凡。