拜访客户企业行动入口网站与客户关系管理方案

mySAPMobileWorkplace&CRM

SAP企業行動入口網站與客戶關係管理方案

SAPTaiwanAgenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceSAPTodaySAPAG2000

年的收入:62.6億歐元

世界第三大獨立軟體供應商

企業應用軟體市場的領導者在120多個國家有13,500多家用戶安装了36,000约1,000,000個用户不論公司大小都以用戶爲中心增加客戶滿意度並增強客戶的信心對SAP全球業務的大量投資24,100多名員工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!GartnerRanksSAPEIPasNo.1SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTO

ALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence>1000customers>6millionusers>700employeesFirsttomarketwithcompletesolutionVision

MissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.

FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfit

ComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortals

ComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthe

mostvision…Gartner“SAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“Agenda議程

SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceDifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomersmySAPWorkplace––E-BusinessPlatformforBilateralCollaborationSuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanyWheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodayValueCreationthroughCollaborationCollaborationwithextendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandactingontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionEnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%Reference:UniversityofMannheim,Prof.Dr.FranzSteffens*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€€317€EnterprisePortalPaysOffWithinit’’sFirstMonthExpectedsavingsatSAPexceed95million€peryearAgenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferencemySAP.com电子商务平平台mySAP技術mySAP服務SAPMarkets*mySAP工作台StakeholdersCustomers*SAPMarkets&CommerceOnejointlydeliverMarketSet™,SuppliersEmployeesCompanyPartners產業解决方案mySAP财務mySAP人力资源mySAP電子採購mySAP商業智能mySAP供應鏈管理mySAP生產周期管理mySAP客户關係管理TheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.

Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersCompanyboundariesmySAP.comWorkplaceWeb-Browser-AccessWorkplaceindustryspecificrolerelatedpersonalized“Drag&Relate”INTERNET-BUSINESSFRAMEWORK

Market-placeSingleSign-on3.1HR/34.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartnerSAPinternalexternalmySAP.com-Internet-ServicesOtherInternet-ServicesCock-pitsNon-SAPNamedUsersSAPNamedUsersinsidemySAP.comPotentiallynon-SAPNamedUsersOtherSystemsLegacy-SystemThePervasiveComputingWaveshandheldsmartinvisibleFromthehandheldsofthepresenttotheinvisiblesofthefuture–SAPisalwayspreparedRedefiningEnterprisePortalSolutionsEnterprisePortalPlatformBusinessIntelligencePlatformOpenarchitectureOpendatawarehousingplatformJavaand.Netsupport XML-basedmetadataexchangePortalbuilderOLAPiViewtechnologyMulti-dimensionalinformationmodelsContentmanagementWebandad-hocReportingRetrievalandclassificationAnalyticalApplicationsplatformUnificationRolemanagementPlatformContentYahoo!contentGenericiViewsBusinessApplica-tionsRoles,Worksets,Cockpits,IndustrySolutionsSetsUnifiersReportsKPIsBusinesscontentDatamodelsSupplierEmployeePartnerCustomerPeoplemySAPWorkplaceEnterprisePortalKeyCapabilitiesofaCompleteCRMSolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhichwayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceMarketingSalesServicemySAP客戶關係管理理解決方案內內建主要功能能領域MobileSalesMobileServiceTelesalesTeleserviceInternetcustomerself-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMobileWorkplace–RolesandApplicationsHandheldServiceMobileProcurementHandheldSalesTravelExpensesTravelReservationsLeaveRequestsCustomerAlertsSalesReportsKarenJohnSusanService

TechnicianSalesManagerProcurement

ManagerMiniApps/MobileApplicationsUserRolesScenarioTop10SalesPipelineTop10PipelineProjects(StatusA,B,C,D)ByperiodorannualtotalSubsidiarycolumncanbeaddedTop10MessagesbyInstallationTop10CustomerMessagesbyInstallationincurrentweekIncludesSystemswithStatusD,T,PSwitchbetweenOnlyStatusPandAllStatusAgenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceOfficialSAPfiguresmySAPWorkplaceinstallations:2317Atcustomers 1349Atpartners 968mySAPWorkplacelicensedusers: 5701528StandalonemySAPWorkplace 871120*AspartofmySAP.com4830405*Withoutexternalcommunities/SAPMarketsNumberofWorkplaceinstallations8881114235896018441946208321602284715790870917100124061099050010001500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallationswithsystems,i.e.licencekeycall-offsSoldWorkplaceuserscomponentpricelistSoldmySAP.comusersbyregionTopTendeals–SoldusersNewinJunemySAPWorkplace“AligningVisions-AligningInternetStrategies”Hewlett-PackardCo.,USAHP,providingcomputingandimagingsolutionsandservicesforbusinessandhome,isfocusedoncapitalizingontheopportunitiesoftheInternetandtheproliferationofelectronicservices.Thecompany’smorethan36,000productsareusedbypeopleforpersonaluseandinindustry,business,engineering,science,medicineandeducation.Inaddition,thecompanymakesnetworkingproducts,medicalelectronicequipment,instrumentsandsystemsforchemicalanalysis,handheldcalculatorsandsemiconductorproducts.HPhas83,200employeesworldwideandhadtotalrevenuefromcontinuingoperationsof$42.4billioninits1999fiscalyear.SUCCESSSLIDE“mySAP.comalignswithHP’svisionforthenextchapteroftheInternet,andournewmySAP.comdevelopmentinitiativesallowustocontinuetoofferourmutualcustomersthebestsolutionsfortheirbusinessneeds—particularlyintheareaofhighlyscalable,highlyavailableInternetsolutions.mySAP.comissettohelpusbecomemoreefficientandeffectiveinouroperations,ultimatelybenefitingnotonlyHP,butalsoourcustomersandpartners.”NickEarleVicePresidentandChiefMarketingOfficermySAPWorkplace/ESS“mySAPWorkplace/ESS––MakingColgateaBetterPlacetoWork”Colgate-Palmolive,USWithmorethan39,000employeesandworldwiderevenuesof$9+billion,Colgate-PalmoliveisaworldleaderinOralCare,PersonalCare,HouseholdSurfaceCare,FabricCareandPetNutrition.TheheadquarterofColgate-PalmoliveisinNewYork.Colgate-Palmolivesellsitsproductsinover200countriesandterritoriesaroundtheworldundersuchinternationallyrecognizedbrandnamesasColgate,Palmolive,Mennen,Softsoap,Protex,Kolynos,Ajax,Axion,Soupline,SuavitelandFab,aswellasHill’sScienceDietandHill’’sPrescriptionDietpetfoods.BesidesusingmySAPWorkplaceenterpriseportalinconjunctionwithEmployeeSelf-Service,Colgate-PalmoliverunsmySAPHRandseveralothere-businesssolutionsfromSAP.SUCCESSSLIDE“WhilecostsavingsisnotaninsignificantaspectofourdecisiontousemySAPWorkplaceinconjunctionwith(SAP)EmployeeSelf-Service,theprimarygoalsweretomakeusafaster,smarterorganizationandfosterthe”Colgate–BecomingtheBestPlacetoWork””spirit.Onewaytoaccomplishthisistoprovideemployeeswitheasyaccesstocurrent,accurateinformation.Also,self-serviceisawayforemployeestoprovideaccurateinformationtothecompanyaboutthemselves.”DaveStevensAssociateDirector,GlobalInformationTechnologyWorkplace,CRM,SCM,BI“GoodFood-GoodLife”Nestléé,SwitzerlandWithatotalworkforceof231,000peopleinmorethan500factoriesworldwide,andaconsolidatedturnoverofCHF75billion.NestlééisSwitzerland'slargestindustrialcompanyandtheworld'sleadingfoodcompany.Nestlééproductsareavailablearoundtheworld.Themainproductareasare:BabyFoods&Cereals,Milk&Dairy,BreakfastCereals,Desserts,Snacks&IceCream,Chocolate&Confectionery,What‘sCooking,Hot&ColdBeverages,MineralWatersandPetCare.SUCCESSSLIDE"WithmySAP.com,wewillrapidlybuildastrong,tightlyintegratedgroupITinfrastructurethatwillallowfocusedcustomizationtouserneedswithoutsurrenderingthebenefitsofgroupwidestandardization.„MarioA.CortiChiefFinancialOfficermySAPWorkplace“mySAPWorkplaceisaSignificantIncreaseinUsability”SamsungElectronics,KoreaFoundedin1938,SamsungisoneofKorea´´sleadingcompaniesfocusingonsectorsasdiverseaselectronicsandbanking.InadditionSamsungplaysalsoamajorroleinavarietyofservicerelatedindustries.CommittedtotheuseofInternetandthechancesresultingfrome-businessSamsungstrivestobecomeoneoftheworld´smostwidelyrecognizedbrandsinalloftheindustriesserved.Samsungisaworldwideoperatingcompanywithmorethan161.000employees.Samsunghashadtotalrevenuesexceeding93,5billionUSdollarsinits1999fiscalyear.SUCCESSSLIDE“BeforethemySAPWorkplace,usershadtologonseveraltimesenteringtheirIDsandpasswords.NowwiththemySAPWorkplace,usersfeellikeusingasinglesyst