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11

TransformingKnowledge:

The21CenturyWealthDriverDr.CharlesM.SavageKnowledgeEraEnterprises,Inc.“ShapingourFuture…”Cable&WirelessOptusMelbourne,October28,1999

2Knowledge,AMapPlease?3HistoricalErasAgriculturalIndustrialKnowledge4Sharingoflogs Superstition:Unluckytogoouttwicewiththesamecrew KnownsplitofprofitsfromthetripWhalingIndustry…

PrototypeofKnowledgeIntenseIndustry5Knowledge&EnergyAspirationsCapabilitiesAspirationsCapabilities

PersonAPersonB6SourcesofWealth:

AgriculturalEraLaborHandsKnowledgeHeadsCapital:Money&MachinesLand&Resources7SourcesofWealth:

IndustrialEraLaborHandsKnowledgeHeadsCapital:Money&MachinesLand&Resources8SourcesofWealth:

KnowledgeEraLaborHandsKnowledgeHeadsCapital:Money&MachinesLand&Resources9SourcesofWealth:LaborHandsKnowledgeHeadsCapital:Money&MachinesLand&Resources10SourcesofWealth:LaborHandsKnowledgeHeadsCapital:Money&MachinesLand&ResourcesEconomyofScarcityEconomyofAbundance11NewVortexofUnderstandingaboutKnowledgeEraOrganizationalLearning&Self-OrganizingTheWebIntellectualCapitalCoreCompetenciesInnovationKnowledgeManagementEmotionalIntelligence12DynamicStableComplexSimplePaceofChangeKnowledgeRequirementsNolan&Norton,198813VisionStrategyCultureValues

BalancedScorecardCustomersFinanceLearning&DevelopmentProcessesWhatinvestmentsinourcustomersbringthemexcellentresults?Howcanwebetterorganizeourknowledge?Howdoweleveragethevalueofourcustomers’knowledge?Howcanweuseoursandourcustomers’knowledgemoreeffectively?Innovatingwithourcustomers!14InventoryTurns=CostofGoodsSoldforYearAverageInventoryforYearKnowledgeTurns=AbilitytoBuildUponother’sCapabilities*LevelofDistrust*Other’sCapabilities=Individuals,Functions,LinesofBusiness(LOBs),Suppliers,CustomersandCustomers’CustomersKnowledgeTurns15FindingFaultsFindingStrengthsTrustDistrust=======Individuals:Functions/Departments:LinesofBusiness:==Suppliers/Partners:Customers:Customers’Customers:50.510KnowledgeTurns(2)16KnowledgeTurns:Results17KnowledgeTurns:Results18IndustrialEra:ConceptualConfinementHelp!!IfindlittletrustintheorganizationOthersarealwayslookingformyweaknessesMyintellect&emotionsarenotvaluedRelationshipsarenotimportant19KnowledgeEra:““Production”throughDialogueValues(trust)arekeyImustdiscoverothers’’capabilities&aspira-tionstobuilduponWeexcelinteamingourcompetenciestoseizeopportunitiesLearningenhancesearnings20TangibleAssetsVisibleFinanceCashARPPEExternalInternalPersonalCompetenceShort-termDebtLoansStockEquityInvisibleEquityObligationKarl-ErikSveibyCustomerCapitalStructuralCapitalHumanCapitalKeyElementsofKnowledgeCapital21FinancialFocusProcessFocusCustomerFocusHumanFocusRenewal&DevelopmentFocusICFrameworkatSkandia22SkandiaNavigatorModelFinancialCapitalHumanCapitalCustomerCapitalInnovationCapitalProcessCapitalOrganizationCapitalStructuralCapitalIntellectualCapitalMarketValue23IndustrialEraAgriculturalEraAdamSmithJamesWattHenriFayolFrederickW.Taylor24IndustrialEraAgriculturalEra25IndustrialEraAgriculturalEraABCCultureofMistrustCultureofDevaluing26IndustrialEraKnowledgeEraAgriculturalEra27MasterServantRelationshipWithOneAnotherEmployer-EmployeeConcept“+/——””“X””IndustrialEraKnowledgeEraAgriculturalEra28SupplyChainSupplierCompanyCustomer29SupplyChain-extendedCustomers’CustomersSupplierCompanyCustomers30Customers’’NeedsandAspirationsProblems&NeedsAspirations&Opportunities31SupplyChain:Needs&AspirationsSupplierCompanyCustomersCustomers’CustomersNeedsAspirationsTransactionsOpportunities32ValuingCluster:InteractiveViewSupplierCompanyCustomersCustomers’CustomersCompanyCustomersSuppliers/PartnersCustomers’’Customers33SkandiaAFSWorkingtheWholeSystemSkandiaEndUsersFundsManagersBrokersWholesaleAnnuitiesManageFundsSellAnnuitiesInvestinFutureSelectEventsUncertainFutureStudy3484SkandiaAFSWorkingtheWholeSystemSkandiaEndUsersFundsManagersBrokers240085,0001.5Million35AspirationsCapabilitiesCustomers’’CustomersCustomersCompanyKnowledgeEraEnterprisingandDynamicTeamingAspirationsAspirationsAspirationsCapabilitiesCapabilitiesCapabilitiesSuppliers/Partners“x”36TransactionsProductSolutionsBusinessSolutionsMassCustomizationPartneringDynamicTeaming,VirtualEnterprising&KnowledgeNetworkingStructuralCapitalHumanCapitalCustomer/SupplierCapitalEvolvingBusinessModel37DynamicStableComplexSimplePaceofChangeKnowledgeRequirementsNolan&Norton,1988YourCompanyin2001?3839+/——“X“40ProcessesFinanceCustomersImaginativeSystemic(ContextGiving)OperationalInterpersonalInter-Organiza-tionalValuesSubtractingValue7IndustrialEraDivision&SubdivsionofLaborDistrust&DevaluingFollowInstructionsSWOT41ProcessesFinanceLearningCustomersImaginativeSystemic(ContextGiving)ValuesMultiplyingValue7KnowledgeEraOperationalInterpersonalInter-Organiza-tionalBenchmarking&BenchbreakingDialoguing&InnovatingwithCustomersTeaming&AlliancingRedefingRules&SeizingOpportunities42CompetitivePowerofIntellectualCapitalIntelligenceandknowledgewithuniqueinsightsyourcompetitorcan’’tenvisionInnovativeproductswithsuperlativevalueyourcompetitorcan’’tcreateInnovativeprocesseswithextraordinaryspeedandefficiencyyourcompetitorcan’’tm

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