Crosscultural Communication跨文化交际实用

会计学1CrossculturalCommunication跨文化交际实用UnitOne:LanguageandCultureinCommunication第1页/共23页Casestudies5Cross-culturalCommunication2Communication

3Activities4Culture1ContentsHomework6第2页/共23页

2.To

an

anthropologist

the

word

culture

means

all

the

ways

in

which

a

group

of

people

act,

dress,

think,

and

feel.

1.Whatisculture?1.People

who

know

about

art,

musicand

literature

are

cultured….3.People

have

to

learn

the

cultural

ways

of

theircommunity:they

are

not

something

that

the

people

in

the

group

are

born

with.第3页/共23页Differentcountrieshavedifferentcultures.Communicatingwithpeoplefromdifferentcultureiscalledcross-cultural/interculturalcommunication.2.Cross-culturalCommunication第4页/共23页Communicationmeanslifeanddevelopment.3.Communication第5页/共23页3.1.TheBasicsofCommunicationCommunicationoccursif: 1.twoormorepeople; 2.contact; 3.asharedlanguage; 4.anexchangeofinformation.第6页/共23页

3.1.3Analysisoflanguage第7页/共23页3.2.TypesofCommunicationhumancommunication(人类交际）animalcommunication(动物交际）human-animalcommunication（人类与动物的交际）human-machinecommunication（人机交际）machine-to-machinecommunication（机器交际）第8页/共23页Two-waycontact:Communicatorscanseeeachotherandmonitoreachother’sbehaviour–directcommunicationOne-waycontact:communicatorscannotseeeachother,andhencecannotmonitoreachother’sbehaviour–indirectcommunication3.3.WaysofCommunication第9页/共23页4.Activities

Activity1:InstancesofCommunicationBestexample2.Youcomplaintoyourinstructoraboutyourcoursecreditsthroughtelephone.5.TwoblindpeopleexchangeideasinBraille.6.AGermanbusinessmannegotiates,throughaninterpreter,withhisChinesecounterpart.Yes,butnotgood

1.Anoratordeliversaspeechtoalargegathering.3.Yousendane-mailmessagetoanAmericanfriend.4.Janeliesinbedreadinganovel.7.Amothertalkstoher3-month-oldbaby.

Nonecommunication

8.Afarmergivesinstructionstohisploughingcow.9.Aprogrammerissuescommandstoacomputer.10.Tomtalkstohimselfwhileflourishinghistoygun.…第10页/共23页Activity2:

ModelsofCommunicationSourceofinformationencodercoder*channel*medium*noisedecoderretrievalofinformationelectricsignalstelephonelineInformationModel第11页/共23页ModelOne:mono-culturalmodel

(samelanguageandculturalenvironment)Mr.GordontalkswithhisneighborMrs.LewisabouthislatesttriptoSpain.Mr.Gordonsays:“Theseabeachesareabsolutelygorgeous!”第12页/共23页

ModelTwo:unilateral-culturalmodel

(oneknowsanother’slanguageandculturalenvironmentbuttheotheronedoesn’t)LuBing,aChinesetourguideistalkinginEnglishwithGeorgeLuke,aBritishtouristwhodoesnotknowChineseatall.1.LuBinghaslearnedGeorgeLuke’s_____________and_____________.2.Thisshared_________makestheircommunication_____________.3.LuBingactivateshisEnglish_____________andexerciseshisEnglish________togenerateamessage:“Thisissweetandsourpork.Trytry.”4.GeorgeLuke_________hisEnglishcompetenceand__________hisEnglishcommunicativeskillstointerpretLuBing’sspeech.第13页/共23页ModelThree:bilateral-culturalmodel

(peoplefromdifferentculturalbackgroundbutknoweachother’slanguageandculturalenvironment)

Prof.Xia:Wouldyouliketohaveacupofcoffee?Prof.Graham:ShouldIreplyinEnglishwayorChineseway?Prof.Xia:InEnglishway.Prof.Graham:Then,yes.Prof.Xia:TeainEnglishwayaswell?Prof.Graham:No,inChinesewaythistime.Prof.Xia:Jollygood.You’vesavedme.Justoutofmilk.Prof.Graham:(startslaughing)第14页/共23页Activity3:MeaningsincommunicationUtterancemeaning:whatitnormallymeans.Speaker’smeaning:themeaningthespeakerwantstoconvey.Hearer’smeaning:themeaningthehearerhasunderstood.第15页/共23页Activity4:

CommunicationinSocialSituationsAsocialsituationiscreatedwhentwoormorepeoplegathertodoanactivityorfulfillapurpose.Itsessentialcomponents:twoormoreparticipantsdefinitionofthesituationandgoalssettingschemaverbalcommunicationnon-verbalcommunicationtimeandspace第16页/共23页Activity5

EffectiveCross-culturalCommunicationHowtobeacross-culturalspeaker?1.Calmdownandrelax.2.Watchoutforbilingualdifferencesinusingpoliteexpressions.3.Usemeaninglessbutusefulsyllablestogain.time.Howtobeacross-culturalhearer?Agoodlistenerisacarefulbutnotintenselistener,whogetsthemessage,noteverysingleword.第17页/共23页5.CasestudiesCase1XiuwenttoaBCbuffetreceptionintheBCheadquartersinBeijing.ItjustsohappenedthatXiuarrivedalittletooearly.Thewaitingloungewasalmostemptyexceptacharmingladysittingatacornerseat.AfteralongintervalofunbearablesilenceXiudecidedtobreakthesilencebyapproachingthelady.Xiu:I’mXiufromBFSU.Areyouaguesttoo?Lady:(standsup)Yes.I’mLin.AnswerthefollowingQuestions:WhydidthesilencebecomeunbearabletoXiu?Doyouthinkthecharmingladyfeltthesameway?Whatfunctionsdoestheverbalcommunicationfulfilundersuchcircumstances?DoXiuandLinbehaveintheChinesewayorintheWesternWay?MutualMonitoringProcess第18页/共23页Case2Ifeltexhaustedaftermuchsightseeing.Ilookedforaseattorestmylegs.ItSohappenedthatonthenearbyroadsidetherewasatwo-personstonechairWithoneplacealreadyoccupiedbyacharmingyounggirl.Ihesitated,butStillwentover.“Isitoccupied”？Iasked.“No”wastheanswer.ThemomentIsatdown,thewomanstoodupandleft.Iwasabithurtbyherinstantdeparture.Asocialsituationmayreceivetwodefinitions:oneisgivenbythecommunity,andtheotherbytheparticipants.thecommunitydefinition=officialsituation,suchasasocialsituationofmeeting,asocialsituationofclassroomteaching,etc.DifferentDefinitionsofaSocialSit