博格华纳经典项目管理教程

MUC-95802-251-01-01-E.ppt1Speechanddiscussionon

ProjectManagement

RolandBergerStrategyConsultants

Rotterdam,March2003MUC-95802-251-01-01-E.ppt2TechnicallytheProjectManagerhasfivetaskstofulfillinanyprojectClientresponsibilityBudgetresponsibilityProjectresponsibilityResponsibilityforemployeesAcquisitionresponsibilityTheProjectManager'stasksTeam-ManagementClient-ManagementProjectpreparationProjectexecutionProjectclosure13524MUC-95802-251-01-01-E.ppt3AsuccessfulprojectleadstohighclientsatisfactionandabusinessprofitforRolandBergerStrategyConsultantsInnovationMotivationofrbteamQualityAdherencetobudgetandscheduleProfessionalconductSuccessfulfollow-upacquisitionManagementofexpectationsClientretentionBusinesssuccessClientsatisfactionSuccesscriteriaofprojectmanagementExternalsuccesscriteriaInternalsuccesscriteriaMUC-95802-251-01-01-E.ppt4Team-ManagementClient-ManagementProjectpreparationProjectexecutionProjectclosureFortheefficientpreparationofaprojectanumberofissuesconcerningtheteamandtheclienthavetobecoveredsystematicallyChecklist:

Checklist:

CommonunderstandingofconsultingMotivationforprojectInformationaboutprojectStaffingtheprojectStructuringofprojectTechnicalpreparationRe-briefingwith(Associate)PartnerTravelandlodgingsTimescheduleConfirmationofprojectstructuringInformation/requestsInfrastructureforteamIntroduction

ofteamTimescheduleConfirmationofproposalTimescheduleTheprocessofprojectmanagementMUC-95802-251-01-01-E.ppt5Preparationoftheproject:Structuringofproject..2.Projectstrategy

andvisionP&L/balancesheetCoreprocessesProductsLocationsPotentialsRevenuesPersonalcostOthercostPerformancecomponentsContractCommunicationFurtherimplementationStop-or-godecisionFinalpresentation

31.08.03ModuleLevelPresentationsEXAMPLEProjectplanningJan03Feb03Mar03Apr03May03Jun03Jul03Aug03ff.IIIIIIIVVMUC-95802-251-01-01-E.ppt6Internalkick-offProjectpreparation:Checklistforinternalandexternalprojectkick-offProjectstaffingwithcentralstaffingPartner,AssociatePartnerPM,ConsultantsEditingInfo-Center1ProjectregistrationFill-outprojectregistrationformObtainPnumber2PrestructuringofprojectDefineobjectivesandhypothesisDefineprojectmodulesandinterrelationshipsAssignresponsibilitiestomodulesDefineprojecttimetable(estones)3Internalkick-offCommunicateacquisitionprocessandintroducecompanykeyplayersCommunicateprojectobjectiveandexpectationsofclientDiscusshypothesis,projectorganization,responsibilitiesandtimetableCommunicate"rulesofgame"DefineinformationrequestlistFill-outcapacityplanningtoolanddiscussseminars,vacation,…DefineInfo-ManagerCommunicatekeyprojectinformation

(e.g.boardmembers)tosecretaries4OrganizationoftechnicalinfrastructureTeamrooms,cupboards,PC,printer,telephoneandfaxlines,E-MailOfficesupplies,flipchart,overhead,metaplan,pinboard,brownpaper5ControllingofincidentalsDefinetravellingproceduresCoordinatetravelbookingsSelectaccommodation6Externalkick-offPreparationofexternalkick-offMatchprojectorganizationandtimeframewithboard'sexpectationsIntroducerbteamandtheindividualresponsibilitiesDiscussagendaforexternalkick-off1Externalkick-offShortintroductionofprojectmotivationandrbteambyboardIntroductionofrbteamPresentationofobjectives,projectorganizationandtimetableDefineprojectresponsibilitiesandcapacitiesatclient'ssideCollectindividualexpectationsofprojectresultsDefinemilestonemeetings(e.g.steeringcommittee)Checkon-sitetechnicalinfrastructure2BeforegettingtoworkWritelistofrbandclientteammembers

(incl.phone,faxetc.)DefineclearfilingsystemCommunicateaddress,phonesandfaxestorbsecretaries3Checklistforprojectkick-offsMUC-95802-251-01-01-E.ppt7Team-ManagementClient-ManagementProjectpreparationProjectexecutionProjectclosureChecklist:

Checklist:

Fortheefficientexecutionofaprojectanumberofissuesconcer-ningtheteamandtheclienthavetobecoveredsystematicallyStoryboardingInternalinformation

flowConflictmanagementInterfacestaffKnow-howmanagementMotivationRB-CIBudgetcontrollingConflictmanagementCommuni-cationflowMotivationPreparationforpresentationBillingInterview/workshopstandardsTheprocessofprojectmanagementMUC-95802-251-01-01-E.ppt8Executionofaproject:BudgetcontrollingCostdrivingfactorsSecretarialand

VisualAidscostsReducenumberofcharts

(onedocumenthandling)HandinfinalversionFeecostsEfficientallocationofteammembersTeammembersoftenworkforlongperiodswithoutbeingmonitoredGoodprojectpreparationstartRegularteammeetings"Reinventingthewheel"Utilizeinternalknow-howUnnecessaryanalysesStructuredapproachNon-standardized

chartdesignAdherencetographicsstandardsTravelexpenses/

one-daytripsCombineseveralmeetings

inonetripWorkattheclient'ssitePhotocopiesReducescopeandnumberofreportsGung-hoactivitiesEarlyplanningBeinapositiontodeliveratalltimesCostdrivingfactorsMUC-95802-251-01-01-E.ppt9TeammanagementDevelopstoryline/storyboardDefinehypothesisDeveloplogicaltreeorlogicalgroupDevelopdraftofstoryboardDefineroughstructureforpresentationBookgraphicsCollectingofinformationCoordinationbyinformationmanager(RB)and

HeadofEDPSummarizeinformationrequestsofallmodulesDefinetimetableforcollectingdataAssignbudgetforinformationresourcesAnalysis/projectworkDefineRolandBergerteamMondaymorningmeeting(informationexchange,nextsteps)Checklistforprojectexecution123ClientmanagementDevelopstoryline/storyboardDiscussstoryboardwithclient'sPMCommunicatestoryboardtoprojectteamsInstallfeedbackcycleCollectingofinformationDiscussandprioritizeinformationrequestwithclientDiscusstimetableforcollectingofdataAnalysis/projectworkDefinejoursfixeforjointprotectteam

(projectcoordination)Defineworkshops,interviews,progresscheckpointsDefineallToDo'sinathoroughactionplan(e.g.MaMatool)Weeklycontrolofprogressineveryteam123MUC-95802-251-01-01-E.ppt10ProjectdocumentationKnow-howdevelopment/

transferAdministrativeprojectclosureFeedback&assessmentContinued

clientcontactTechnicalcheck-outFollow-up-acquisition/clientretentionFeedbackby

ProCLIENTFarewell1,000mileinspectionTeam-ManagementClient-ManagementChecklist:

Checklist:

FortheefficientprojectclosureanumberofissuesconcerningtheteamandtheclienthavetobecoveredsystematicallyTheprocessofprojectmanagementProjectpreparationProjectexecutionProjectclosureMUC-95802-251-01-01-E.ppt11ProjectdocumentationFilloutBRAINinventorysheetClearprojectfilesof"uselessbaggage"CentralstoringofallprojectfilesbyoneconsultantIdentifyinterestinginformationforInfo-CenterSummarizekeyratiosanddefineimportantinformationtobemultipliedwithinCCProjectassessmentBottom-upassessmentTop-downassessmentJointfeedbackwithinteamServicesfeedback(Graphics,Editing,Info-Center)Analysisofusedbudget(fees,incidentals)FuneventifbudgettargetismetFinancialclosingCheck/sendfindinvoicesCloseprojectnumberandtravelexpensesClaritybonusagreement/successfeesChecklistforprojectclosure123ClientsatisfactionAskclienttofill-outProCLIENTformInformalfeedbackinterviewwithclient'sPM

and/orboardIdentify/discusspotentialareasforfutureRolandBerger–StrategyConsultantsprojects(e.g.1,000mileinspection)FarewellofclientteamOrganizefarewelleventWritethank-youlettertokeyplayersInformalfeedbackinterviewwithkeyplayersHandingoverofprojectresponsibilityDefineprojecttimetableandimplementationschedule/responsibilityThoroughhanding-overofdocuments,data+filesReturnallborroweditems!123CultivationofclientrelationshipDefinecont