2023年酒店房务部全套术语

RｏomsDiｖｉｓiｏnOｐerations

ＦRONTOＦFＩCＥAPPLICATIONSMOＤＵLESCoｍpｕtersｏftwａｒedｅsignedfｏrspeｃificｆrontusｅs.Tyｐiｃalfroｎｔｏfficeappｌicatioｎｓinclｕdereｓｅrvatioｎs,roｏms,amａｇemenｔ,guｅｓtａccｏuntａndｇeｎeralmａnagemｅｎtmodules．

FＲOＮTＯFＦICＥAUDITＳeeNightAｕｄit

ＦRONTOFFICECASHＳHEETAforｍcｏmpｌetedbyｆrｏntofficｅcasｈieｒsｔhatlistseacｈｒｅｃｅipｔoｒdisbuｒｓｅｍｅntofcaｓhｄuringaｗoｒｋ–ｓｈiｆt.Itisusedtoｒeconｃileａctualcａsｈonhandｗitｈｔｈetranｓactiｏnswhiｃｈoccurreｄdｕｒingtheｓhiｆt.

ＦＲONＴOFFＩCELEDGＥRＳeeＧuestＬedｇer

ＦＵLＬＨOUSＥＡconditionｉｎwhichｅvｅryrｏoｍｉnｔhｅhｏｔelhasbeｅnbookeｄ.

FUＬＬYAUTＯMATＥDＡcｏｍpuｔｅr–baｓedsystem,ｏffrｏntoｆficeｒecorｄ–ｋeｅpingthateｌimiｎａtestheeｌiminatｅsthenｅeｄforｍａｎｙhandｗrittenandｍacｈine–proｄucedfoｒmsｃomｍｏninnｏn–andsemi–auto–maｔeｄsｙstemｓ.

GEＮERＡＬMＡＮAＧＥMEＮTSOFTＷAREＡｆroｎｔoffiｃecompuｔｅrapｐlｉcａtioｎ，ｕsuallｙaｒeport–ｇeｎeraｔiｎgpackagethatdeｐendｓｏndatａcoｌlectedthougｈｒeseｒvation,roomsmanaｇement,andguｅstａccouｎtiｎgmodｕｌｅs．

GOALAdefiniｔionoｆthepurposeｏfaｄepartｍeｎtoｆdｉvisiｏｎｔhatdirｅctsｔheactionsofemployｅesandthefuｎctionsofthｅdｅpaｒtmｅｎｔordｉvisiontowardtｈeｈotel’smission

GOVＥRNＭEＮTＲATEAsｐecｉalroｏmrateavａiｌａbleatsｏmehｏtｅlsforｇovernmeｎｔｅmployees.

GＲOＵPBOOKINＧPACETheｒatｅaｔwhicｈgroupbusinessｉｓbeingbｏokｅd．

GROUPRAＴＥAsｐeｃialroｏｍrａteｆｏranｕmberoｆａffiliatｅｄguｅstｓ.

GＵARANＴEＥＤRESＥRVATIONArｅsｅrvationthataｓsureｓtheguesttｈatarｏomwiｌlbｅｈeldunｔiｌｃhｅｃk–ｏuttｉmｅoｆtｈedayfｏlloｗｉngｔhｅｄayoｆａrrｉval.Tｈeguesｔｇuaranｔeesｐayｍeｎｔforthｅroｏm,evenPaｇe11of32RoｏmＤｉviｓionOpeｒaｔｉｏｎs

Ifｉｔisnｏtuｓｅｄ,ｕnｌｅsstheｒeservatioｎisｐｒopｅrlycanceｌeｄ.Typeｓofｇuaranteｅdrｅseｒｖaｔｉonsinｃｌudeｐre–payment,credｉtcａrd,advancedeposｉｔ,travｅlagｅnt,andcorporate.

GUEＳＴAＣＣOUＮＴArｅcordoｆtｈｅfinancialtransactiｏｎsthatoccurbetwｅｅnaguestandtｈeｈotel..

ＧUESTＡCCOUＮＴＩNGMANAＧEMEＮTＳOＦT–WAREAfrontofficｅcomｐuteｒapｐlicａｔｉoｎtｈatｍaｉｎｔainsguestaccｏuntseｌｅｃtronｉcａlly,ｅliminaｔingｔhenｅｅdｆorｆoliocaｒds,foｌioｔrays,aｎdpostingmachines.

ＧUＥSTＣYＣＬEAdiｖisionofthｅｆlowofbusiｎessthroughａｈｏtｅltｈaｔiｄenｔifiｅsthepｈysicalcontactsaｎdfinaｎcialexchanｇeｂetweenguｅｓtandｈotｅlempｌoyees.

GUESＴFＯLIOAfoｒｍ(paｐeroreｌecｔronｉc)ｕsｅdtochａrtｔranｓactionsonaｎaccoｕntassiｇnedｔoanindividuａｌpｅｒsonorgueｓtｒｏom.

GUESＴHISTORYFIＬEＡｃｏllectionoｆｇuesthistorｙｒecｏrｄｓ，constrｕcｔedfromexｐｉredregistrationcａrdsoｒcreａtedthrｏuｇhｓｏphｉsticａteinformaｔiｏｎabouｔdepartｉnggueｓｔsｉｎtoaguesthistoｒyｄatabａsｅｓysｔems,thatautoｍａtｉｃａllｙdiｒｅctiｎfoｒｍatiｏnaｂｏutｄepａｒtｉｎgguestsinｔｏagｕeｓthistorｙdａtaｂase．

GUEＳTHISTORYRECORDArｅcｏrdofperｓｏnalaｎｄfiｎａncialinformａｔioｎａbouｔｈｏｔelguｅsｔsthaｔ(1)iｓrelｅvanttｏｍarｋｅtiｎgandsaｌes,and(2)ｃaｎhelｐｔhehｏｔeｌｓervｅtheguｅstshouldheorsｈeｒeturn.Sｔatelａwmａyreqｕireretentionofceｒtaiｎguestdataforsomeperiｏdofｔｉｍｅ.

GＵESＴLＥDGEＲＴhesetofacｃｏuntｓforallｇｕestscurrｅntlyｒｅgｉsteredatthｅｈｏｔｅl．Alsoｃalledthefronｔｏｆfｉceledger，tranｓｉｅnｔｌeｄgｅrｏrrooms’leｄgｅr.

GUESＴＬEDＧERＲEPORTArｅportthatcａrriesthｅcｕrreｎtaccouｎtbalancesofalｒeｇisteredｇuesｔs,typicaｌlypｒｅpａｒeｄasｐａrtoｆthenightａuｄｉt.

GUＥSＴＳERVICEREPRESＲNTATIVESeeＦrontDesｋＡgent

GUEＳTRＯOＭKEYAkeｙthatopｅnｓasｉngleguestroｏmdｏｏrifitｉsnoｔdouｂle–ｌｏcked.PAGE１2OF3２

RｏomDivｉsｉｏnOpeｒａｔiｏns

HANDIＣAPROOＭArooｍwiｔhspｅcialfeatｕreｓｄesignedfｏrhandicａｐpedgueｓts.

HＩGＨＢALANＣＥACＣOUNTＡnacｃountthａthａsｒｅａcｈｅdｏrexceededａｐｒedeteｒmiｎｅdcreditliｍｉｔ.Ｈiｇhbaｌanceａccountsaretｙpicａlｌyｉdentifiｅｄbｙthｅnightaudｉtor.Aｌsocａlｌeｄａhiｇｈrｉsｋaｃｃount.

ＨIGＨBAＬANCEACCOUNTAreｐｏｒtthａtidｅｎtifieｓｇｕestsｗhoａｒｅａpproachinｇanaccoｕntｃrｅdiｔlimit.Typｉｃallypreｐaredbｙthｅniｇhtauditor.．

HIRINGPERIODThetiｍeｄireｃtｌyaｆｔeｒａnemploymｅntofｆerupｔｈrｏughｔｈenｅw–hiｒe’sinｉｔｉalａdjusｔｍentｓtotｈejob.Tｈispeｒiodinvolｖesallａrｒanｇｅmenｔsneceｓsａrｙtｏpｒepaｒetｈenew–hiｒｅanｄcurreｎtｓｔaffforaｓuccesｓfuｌｗorkingｒeｌationship.

ＨORIZONＴhｅｆutｕretimｅｆrａmefoｒwhｉｃｈaproperｔyaccepｔｓreｓervatiｏns．

HOTELAgenｅrａltｅrmｕsedtodｅｓcrｉbemotｅls,motｏrhoｔeｌs,ｉｎns,sｕｉtehotels，conferencecentｅrｓ,ａndotｈｅrｏpｅrationsproviｄｉngloｄgingfacilitieｓ,varｉouｓserｖices,anｄcｏｎveｎiencestothetrａvelingpuｂlic.

HOUＳEACCOUＮTSeｅNoｎ–GｕｅsｔAccouｎt

HOUSＥCOUNTTｈeｆoｒecａｓteｄorexpｅcｔeｄnｕmbｅrofgueｓtsfoｒapartiｃｕlaｒｐｅriod,soｍetimesｂrokｅndownｉｎtogrouｐandnoｎ–businｅｓｓ.

HOUSELIＭIＴAcredｉtｌimｉｔestablishｅdｂｙtｈehoteｌ.

HＯUＳEUSEArｏｏmｓtatusｔeｒｍindicａtingtｈatｔherｏomiｓbｅinguｓｅdbysomeｏneｏnthｅhoteｌsｔaffatnｏcharｇe.

HOＵSEKEEPＩNGＳＴATＵSＳeｅRoomStatｕs

HOUSEKEEPINGＳTATUＳREPOＲＴAｒepoｒｔpｒeparedbythehｏusekeepｉnｇdeｐａrｔmentthatindicａtｅsthｅcuｒrｅｎthｏuｓekeepｉngstaｔusofｅaｃhroｏm,baｓedonａphyｓｉcalchｅck．

Page1３of3２RｏomＤivisionOpｅｒatiｏｎｓ

HOＵSＩNG/CONVENTIONBUREＡＵArｅservationsoｆfiｃeｔhａtcoordinａｔesroｏmrequｉｒementｓａtseveｒaｌｈoｔelsforｌargeconvenｔions．

ＨUBBARTFORMＵＬＡAbottom–upａppｒoachtoprｉcｉｎgｒoｏms．Ondeterminingｔhｅaveragepricepeｒrｏｏｍ,ｔhisappｒoaｃhcｏnsｉｄｅrｓｃosts,ｄesｉreｄprｏfitｓ,andexｐectedrｏoｍssoｌd.

IDEALＡＶERAＧERＡTE

Aroom’sｓtａｔistｉcthaｔindicatｅsthepｏintａtwhichｒooｍsarｅsoldatthｅｂeｓtrａtｅfoｒthetypeｏfgueｓtｓaccommoｄaｔｅdbyaprｏpertｙ．

IN–BALANCEAtｅrmusedtoｄesｃribetｈｅstaｔewｈeｎthetotalsｏfdｅbｉtamouｎtｓandcreditamountsｆorａsｅtofaccountsareｅqual.

INCENTIVEPROGRAMAｐrogrａmofferiｎgspｅcｉalｒecoｇniｔioｎａｎdrewａrdstｏemplｏｙｅesbaseｄｏnｔhｅｉｒaｂｉｌiｔytｏｍeetceｒｔainconditions．Thesｅprogramsｖaryiｎstrｕctureａｎddesｉgｎａndareawayｔｏawａｒdexcｅptiｏnalpeｒｆormanceｂeyondthepaycｈｅcｋ.

INCＥNTＩVＥTRＡＶELTrａvelｆiｎａncedbｙabuｓiｎｅssasａneｍｐloｙeeincenｔive.

ＩNＣＥNＴIVＥTRＡVELＳｅestaｔemｅntoｆInｃoｍe．

INＤＥＰENDEＮTHOTＥＬAhｏteｌwithnoowｎｅrshiｐoｒmanａｇｅｍｅｎtaffiliatioｎwiｔhoｔhｅｒpｒｏpｅrｔies.

INFORMAＴＩONＤＩＲECＴORYＡcolｌectiｏnofinformationkeｐｔａtｔhｅｆｒonｔdeskforｆrontdeskagenｔsｔouseinreｓponｄiｎgtoguesｔrｅqueｓts，inｃｌudｉngｓｉmpｌiｆｉｅdｍａpsofthｅareａ;taxiaｎdaｉrlinecompａnytelｅpｈonｅnumbeｒs;bank,theater,chｕrch,ａndstoｒｅlocaｔｉｏns；aｎdｓｐecialeｖentsｃhedｕleｓ.

INＦORＭATIONRＡＣＫＡnａlphabeｔicalindexofｒｅgｉsterｅdguestsuｓedinroutｉngteleｐhonecａlls,ｍaｉl,meｓsagｅsanｄvｉsiｔoriｎｑｕiries.Theinformaｔioｎrａcｋｎorｍaｌlyｃonsisｔｓofalumiｎumslotsdesigｎedｔｏholdinｆoｒmaｔionracksｌips.

INＥGRAＴEKSOFＴＷARESoｆtwareｔhatａlｌoｗssｅveｒaｌprogｒamｓｔousethesamedaｔaｂａse.Paｇe１4of3ＲoomDｉvisioｎOｐｅratiｏns

ＩＮTEＲＮAＬＣONTＲＯＬThｅpoｌｉcies,pｒoceｄureｓ，andequｉｐmentusｅｄｉnａbusｉｎｅｓｓtosaｆeｇuardｉtsａssetｓandｐromｏtｅoperatioｎalｅfficｉencｙ.

INＴＥRSELLAGＥMＣYAcentｒaｌreseｒvationsystｅmthaｔｈanｄlesｒeservaｔionsｆｏrmorｅthaｎonｅprｏducｔｌine.Suｃhasairliｎecompanies，carｒentalcomｐanｉeｓ,andhｏｔelpｒoｐｅrties.

INTERＶＩEWＥVＡLＵATIＯNFORＭＡｆｏrmusedbｙthefrontofficemａnagertｏevaｌuａｔeanａｐｐlicant’sｓtrｅngtｈsanｄwｅaｋnesses.

JOBBERＡKＤＯＷＮAformthatdetaｉlsｈowｔhetechｎicaldutiesofajoｂsｈoｕlｄbｅpｅｒformeｄ.

JOＢＤESCＲIPTIＯNＡdetailｅdlistiｄｅntiｆyｉｎgallthekeyｄutiｅｓoｆajobaｓweｌlasrepｏrtinｇrelａtiｏｎｓhips,addｉtiｏnaｌreｓpoｎsibilities，wｏrkingcｏnｄiｔiｏｎｓ,anｄａｎｙnｅcesｓaｒｙequiｐmentandｍaterials.

ＪOBLISＴAliｓtidｅnｔｉfyingalｌtheｋｅｙduｔiesｏfajobintheorｄeｒoｆtｈeｉrimｐortａnｃe.

ＪOBSＨARＩNGＡnarraｎgeｍeｎｔbywｈichtwｏormorｅｐart–tｉmeempｌｏyeeｓsharethｅresponsｉbiｌitieｓofonｅfull–ｔimepｏsｉｔｉｏｎ．

ＪOBSPECIFＩCATIＩOＮAlｉstｏfthepｅrsonalquaｌiｔies,ｓkiｌｌｓaｎdtraｉtsｎeedeｄtoｓｕccessfuｌlypeｒfｏrmtheｔasksｏutlｉnｅdbｙａjobdescrｉpｔion．JOUＲNALFＯＲＭAnacｃountrecordingformatiｎwhicheachｅntryｉncludesadesｃrｉptionofｔheresultiｎgacｃountbalancｅ.Jｏurnａlformistｙpicaｌｌyuseｄfｏrｆrontｏfficｅａccｏuntingdocuｍents．

JUＮIOＲSUIＴESeeＭINＩ–SＵITE.

ＫEYRACKAnarｒayofnumbｅrｅdｃｏmｐａrtｍｅｎtusedｔostoｒeｇｕestroomkeys.

ＫＩNGAｒoomｗitｈaｋing–sｉｚebed;mａybeｏccupiedbyoneｏrmoｒepｅｏpｌe.

ＫIＮGBEＤＰage15oｆ3２ＲｏomDiviｓionOperａtions

Ａｂedapproｘimａtｅlｙ7８incｈesby80iｎches.

LATEＡRRIVALAgｕestwithareｓervaｔiｏnwhoeｘｐｅcｔstoarrivｅafｔerｔhｅhotel’sdesｉｇnatedcancｅllationhouｒａnｄsonｏtifiｅsｔhehｏｔｅl．

LAＴECHECK–OＵTFEEＡchａｒgeｉmpoｓedbysomeｈotelsonguestsｗhodoｎｏtｃｈeckoutbytｈeesｔabｌisheｄcheck–ｏｕｔtｉme.

LEAST–CＯSTROUTINGAfeａｔｕreｏfａnaｃｔｉvecalｌacｃoｕnｔｉngｓｙｓtemthatdiｒectsｃａllsovｅrｔhｅleａstｃosｔlｙａｖaiｌａbleline，regarｄlessofcａrrｉeｒ．

LEDＧERAｇroupingofaccounts,

LＥTTEROFCONFIＲMATIＯＮAlettersenttｏaｇuｅsｔtoveｒifythatａreｓervatioｎhasbｅｅｎｍadｅanｄthatitsｓpeｃｉficatioｎsaｒeaccuraｔe．

ＬＩＭITEＤＳERＶICESeeEｃonｏmｙ/LimitedSeｒｖice

LOCK–ＯUTAｒooｍｓtatustermindiｃａtingｔhattｈeroomhasｂｅeｎlockedsothatｔｈegｕｅstｃannoｔre-entｅruｎtｉlheorsheiscleaｒedbｙahｏｔelｏｆfiｃial.

ＬOGBOOKAjournalinwhｉchｉmpｏrtａnｔfrｏntofficeeventsａｎdｄecisｉonｓareｒｅcoｒdｅdfoｒｒefｅｒenｃeｄurｉｎgsubsequentｓｈifts．

MANAＧEMENTCONTＲACTＡnａgrｅemeｎtbeｔｗｅｅnｔheoｗneｒ/deｖｅlｏｐerofapropeｒtyaｎｄproｆessionalhotelmanagemenｔｃompａｎy．Theowｎeｒ/developｅrusuallyrｅtaｉnｓthefｉnanciａlaｎdlegalｒesponsｉｂｉlityｆｏrｔｈeｐｒoｐerｔｙ,andthe，manageｍentcompanyｒeceｉvesanaｇreeｄ–ｕｐonｆｅeｆｏropｅratiｎｇthehotel.

MAＲGINAＬCOＳTThevａriaｂleorａddedcostofselｌinｇａproduｃｔthatisincuｒredonlyifthｅｒｏomｉssold(Ｆixeｄcosｔsarｅiｎcｕｒrｅｄwhetｈerｔｈｅｐｒoducｔissoldornot．)

ＭＡRKEＴSＥＧMENTＡＴIONＴｈeprocessofdefinｉngoriｄeｎtifyiｎgsmaｌlｅｒ，dｉstiｎｃｔgｒoupsoｒ“segmenｔｓ“withinlａrｇermarkets–“ｃorｐorａｔebusiｎesｓtｒavｅlｅｒs．”Ｆｏrinｓtancｅ,ａsasｅｇmenｔof“bｕsiness

Pａge16of32

RoomＤiviｓionOperatiｏnｓTravelers.”MＡＳTERKEＹAkeywhｉchｏｐensaｌｌguestｒｏomｄｏorswｈicharｅnｏtdouble–locｋed．MIＣRO–FITＴＥDELEＣTRONICLOCKIＮGSYSTEMAnｅｌectｒｏnicｌockiｎgｓysteminｗhｉcｈeａchdｏorｈasitsｏwnmｉcrｏprｏcesｓorcｏnｔaiｎｉｎgapredetermiｎeｄsequｅnceofcｏdes;aｍastercｏnsoleatthefronｔdｅｓkstorｅｓcodｅsｅｑuencesforeａｃhdoor.MINI–SUITＥAsinglｅｒoｏmwithabｅdandaｓｉttｉngareａ．Thｅｓleepingareａmaybeinabeｄroomsepaｒatefｒｏmｔheparｌｏroｒlivｉｎｇroｏm.Alsoｃalｌedａjuniorsuiｔe．ＭIＳSIONSTＡＴEMEＮTＡdoｃｕmentｔhａtstatｅｓthｅuniqｕepurpｏsethatseｔsａhoｔelaparｔｆromotherhotels.Amｉssｉonstａｔｅmｅntｅxpresｓesｔheunｄｅrlyiｎgｐhiｌoｓophyｔhatgiｂesｍeaningandｄｉrectiontotｈehotel’saｃtions,anｄaddresｓtheintｅrestsoｆｇueｓｔs，managｅｍenｔ,andempｌoyｅes．MＯDIＦＩEDAMＥRIＣAＮPＬＡN（MAP)Abillｉngarranｇemｅｎｔunderwｈｉchthedaiｌｙrａteｉncludｅschargesfoｒtheｇuestrｏoｍanｄtｗomeａls–typicaｌｌyｂreaｋｆａstanddiｎｎer.Ａｌsocalledｓeｍi–pensioｎ．SeeａlsoAmericａnPlan,EurｏpeanPｌaｎ．MOＴELAｌodgingfacilityｔhatcatｅrspｒiｍarilytogueｓtｓaｒrｉvｉngbｙａutomobile．MOTIVATIONＳtimuｌａtingapｅrson’sintｅｒestiｎaparticｕｌａrｊｏb,ｐrojｅct,ｏｒsubｊectsoｔhatthｅｉnｄivｉｄuaｌｉｓchallenｇedtobｅcontinuallyaｔｔeｎtive,observaｎt,concerｎｅd,andcomｍｉtted．MULTＩPLEOCCＵPAＮCYRAＴＩOMｅasurementuｓｅdｔofoｒecaｓｔfｏｏｄanｄbeｖｅrａgｅｒｅvｅnue,toinｄiｃateｃleanlineｎrｅqｕiｒｅmｅnｔs,ａndtoanａlyzｅｄailyrevenｕerａte.Deｒivｅdfromｍuｌtipleoccupancypercentａgeorｂyｄeｔｅrmｉｎｉｎgtｈeaｖerａgenｕmbｅrofgｕestsperroomssｏｌｄ.AlsoｃalｌeｄＤoubleOcｃupancyRatio．MULＴIPLEOCCUＰANCYＳTＡＴISTＩCSOcｃｕpａｎcｙraｔios，iｎdicatｉｎgeithｅraｍultipleoccuｐａncｙperceｎtageorｔheaverａｇenumberｏfｇuestspeｒrｏomsｏld.Usedｔofｏrｅcastｆooｄandbｅvｅragｅratｉos，inｄicａtecleanlinenreqｕirｅmenｔs,andaｎａlyｚeａvｅｒagedａiｌyｒoomrａtｅs．ＮIＧHTAUDITＰage17ｏf32RoomｓDivisionOpeｒaｔionｓAｄailycｏmparisonofguestａcｃounts(ａndｎｏｎ–guestaｃｃouｎthaｖingactivity)wiｔｈrevenuecenteｒtransａctionｉnfoｒｍation.Ａnightaudｉt,ｓocalledbecaｕseiｔｉsuｓｕallypeｒformedatｎiｇｈｔ,ｈｅｌpsguaｒａｎteｅａcｃuracyinfrｏｎtofｆiceacｃoｕnting.ＮIGHＴAＵDＩTORＡnempｌoｙeeｗhocheｃkｓtheacｃuracyｏｆfroｎｔoffｉceａcｃouｎｔingrecｏｒdsanｄcompilｅsａdailysummａｒyofhoｔelfinaｎciａlｄａtａaｓpartofthenｉghtaｕｄｉt.Ｉｎmａnyhoteｌs,ｔｈenightａudiｔｏrisacｔuallｙaｎｅmployｅeｏftheａccoｕｎtinｇdiｖision.ＮＩGHTSHＩFTＡhｏtｅlwoｒk–ｓｈifｔ,ｇenerally１１:０0p.ｍ.to７：00a.m.NＯ–PＯSTSHIFTAtermｕsedｔoindiｃａteaguestｗhoｉsｎoｔalloｗeｄtｏcｈarｇｅpuｒｃｈasestohisｏrhｅrroｏｍaccoｕnt.NO–ＳHOWAguestwｈomadｅaroomreservationbutｄidnｏrreｇisterorcancel.NON–AFFILIATERESEＲＶATIONNＥTWＯRKＡcｅntrａlｒeserｖaｔionｓystemwhｉcｈｃｏｎneｃtsｉndepeｎｄｅnt(non–ｃhain）properｔies.NＯN–ＡUTOMＡTEDＡｓystemoffrｏntofｆicｅrecord–keepｉｎgchａｒacteｒizedbytｈｅｅxclusiveuseoｆｈandwｒitｔeｎforｍs.Theelemｅnｔsofnｏn–ａｕtｏmatｅｄsｙｓtemshａｖｅｄｅterminedｔhestrｕｃturｅofmａnyfrｏntoｆficeproceｓsesiｎeventｈeｍostadvａncｅｄａuｔoｍatedｆａｃilities.NON–ＧUESTＡCCOＵNTAnａｃcounｔcreａtedtｏtraｃｋthｅfiｎancialtransａcｔionsｏｆalｏｃalbuｓineｓsorａgｅｎcyｗithｃharｇｅｐrｉvilegesattｈeｈotel，agroupｓｐonsｏrｉngameetｉngaｔthehoｔel,ｏraｆorｍerguestwhoｓeaccountｗａsnotｓｅttｌedatthetｉｍeofdeparｔure.NON–GUEＳTFOLIOAｆｏｌioｕsｅdtoｃharttｒanｓacｔionsonanaｃcoｕntassigｎedtoaｌocａlbuｓiｎｅssoragenｃywithhｏtｅｌｃhargepurchasｅprivｉlegｅｓ，agrｏｕpｓpｏnｓoringａｍｅｅtingａｔｔｈehｏtel,oraｆｏrｍｅrｇuｅstｗithａnoutstandｉngaｃcouｎtbalaｎcｅ.NOＮ–ＧUEＳTＬEDGEＲSeeＣityｌedger．OBJEＣTIVEＡmｅａsuraｂleendtｈatanorgaｎizationｍuｓtachieｖｅiｎordeｒtoｅffｅctｉvelycａrｒyoutitsｍｉsｓiｏn.ＯＲCUPANCYPＥRＣＥNＴAＧEＰａgｅ１8oｆ３2RｏomsＤivisｉoｎＯperationｓＡnｏｃｃupanｃyｒａtiothａtｉndｉｃａｔestｈｅｐroｐortionoｆroｏmｓsｏldtoｒoomsaｖaｉlａbｌefｏｒsａledurｉngaｓpｅcifiｃperioｄｏftimｅ.OCCUＰANCＹRＡTIOAmｅaｓurementoftｈeｓuccｅssofｔhehｏtelｉnsellｉｎgrooms．Tyｐicalｏcｃuｐanｃyｒatiosincludｅaｖeｒagedaiｌｙratｅ,averageratepeｒguest,muｌtiplｅoccupancyｓｔatisｔｉｃs,andoccuｐancyｐercｅｎtagｅ.OCCＵPＡＮCＹＲEPORTArepｏｒtpreｐaredeachｎｉghtbyafroｎtdeｓkaｇｅntｔhatlistｓtheroomsｏccuｐｉeｄthａtnightandiｎｄiｃatesthosｅguestseｘｐｅcｔeｄｔocheckoutthefollｏwinｇｄay.OＣCUＰIＥＤAroｏｍｓtａtustermｉnｄicaｔingthataguesｔiscurrentlyregisterｅｄｔoｔheroom.ＯN–ＣＨAＮＧＥＡroｏmstatustermiｎdiｃatｉngtｈａtｔhegｕｅsｔhasdeparｔed,buｔｔheroｏmｈaｓnoｔyetｂeencｌeａnｅｄandreadiedforrｅsａle.ＯＰENＴheｓtatusoｆadateforｗhicｈareｓervatioｎsｙstemcansｔｉｌｌacceptｒeseｒvationｓ.ORGＡNIZＡTIONCHARTAsｃhｅｍａticreｐｒesenｔａｔionｏｆtherelaｔｉonshiｐsamongposiｔiｏnswithinanorgaｎizatiｏｎ,showingｗhｅreｅachｐｏsitionfiｔsintotheoｖｅrallｏrganizationanillｕstratiｎgtｈedｉvｉsｉoｎsofrｅsｐonsｉbilｉtyandlｉnｅsofauthorｉty.ORIENＴATIＯNＡtｅｒｍｕseｄtodescribethｅｓｔａtｅwｈｅnｔheｔotａｌsofdeｂitamountsandcreditamoｕｎtsforasetoｆａｃcouｎtsarenｏteｑuaｌ.OUT–OF–ＯＲＤERAroomstａtｕstermiｎdiｃaｔingｔhattｈｅｒoomcａnnotｂeasｓigｎeｄtｏaｇｕeｓｔ.Aｒooｍmａyｂeｏut–of–orｄerforｍaiｎtenanｃe,ｒefｕrbishｉｎｇ,ｅｘteｎsivｅclｅaning,orｏｔhｅrreａｓｏns.OUＴＳTANDINGBALANCETｈeamｏuｎtｔheｇueｓtｏwesｔhehｏｔel–oｒtheａmounｔtｈｅhoteｌｏwesthｅｇuｅst,ｉnｔheｅventｏfacrｅditbalaｎceatsｅttleｍent．OVERAGＥAｎimbalancｅthａtoｃcuｒsｗheｎtheｔｏtaｌofcａsｈanｄchecksinaｃａshregｉsteｒdrａwｅriｎｇreａdｅrthantheｉnitialｂaｎkplｕsnetcasｈreceipts.Ｐage19oｆ32RoomsDivｉsｉonOperatｉonsOVERBOOＫIＮGAcceptiｎｇmoreｒｅseｒｖaｔionsthantｈereareavailableroｏms.OVＥＲDUEACＣOＵNTAcityｌedgeraccounttｈatisuｎpaidbeyondｔｈｅcurrentbillingｐerｉod，ｕｓuａlｌyｂetweeｎ3０and90ｄaｙｓ.OＶERFLOＷFAＣIＬITYAｐｒoｐerｔyｓelectedtoreceｉvecenｔraｌsystemｒeｓｅrｖaｔｉonrｅｑｕestｓafｔerrｏomavailabｉlitieｓinthｅsysｔem’sｐａrｔicipａtｉngｐｒoｐｅｒtiｅswiｔｈinageographｉｃrｅgionhaveｂeｅｎexhausted.ＯVERSＩTAYＡgｕｅstwhostaｙｓafterhisorherstaｔeddeｐarｔuredate.PACKAGEＰLANRAＴEAspeｃiａlroomratｅforaｒooｍasparｔｏfaｃｏmｂinatｉonofeｖeｎｔsoｒactivitiｅs．PAID–IＮ–ADＶANCE(PIA）GUＥSTAguｅstwhopaysｈisｏrheｒｒoｏｍcharｇｅsｉncａｓhdｕriｎgrｅgiｓtraｔｉon.PIAguｅstｓareoftｅndｅnieｄiｎ–ｈousｅcreｄit.PＡID–ＯUTＣaｓhdｉｓｂuｒsｅdbｙthehoｔeｌonbehａlfofａguesｔａnｄchargedｔｏtheguesｔ’ｓacｃountasａcａｓhａdvanｃe.PAYROLLACCOＵＮTINGＳOFTWAＲＥAbackｏffiｃecompｕtｅrapｐｌiｃationtｈatprｏcessessuchdataaｓtｉmeandaｔtendａnｃｅrｅcords，ｐaydistrｉｂｕtｉoｎ，andtaxwithｈｏldｉng.PERFORＭＡNCEＳTANDARDArequiredlevelofperforｍancethatｅsｔabliｓheｓtheaccepｔabｌequａｌiｔｙofboｏk.ＰIA(PＡID–IＮ–AＤＶＡNCE)LISTAgu