《酒店英语实训教程》答案unit10 Answer key

AnswerKey

Unit10

Activity1TaskA

1.Classroom-styleroom2.U-shapedmeetingroom

3.Cocktail-styleroom4.Ballroom

5.Boardroom6.Theatre-styleroom

TaskD

TheBanquetManagerwill(1)beresponsibleformakingsurethatourstaffisfullytrainedbyfollowingtheSOPinareasoftableandstationset-up,(2)ordertaking,deliveryoffoodandbeverages,clearingandre-settingtablesandensurethat(3)openandclosingproceduresaredoneaccurately.He/Shewillbeinthediningroomduringmealservice(4)monitoringtheeventsaswellasactingasaliaisonbetweencustomer,waitstaff,(5)housekeeper,andtheculinaryteam/kitchenstaffthatcommunicationis(6)openandon-goingthroughouttheeventforapositiveresult.TheBanquetManagerwillalso(7)manageschedulingandbreaks,assistwithdailytrainingofnewhiresandbeinvolvedintheinterviewingprocess.Other(8)dutiesincludeinventory,attendingBEOmeetings,maintainingall(9)equipmentthatpertainstotheservicearea...linens,chafingandserving(10)dishes,glasswareandflatware.

Activity2TaskA

1.Signboard2.FlipChart3.WineDecanter

4.LCDProjector5.BanquetTableandChair6.Whiteboard

7.WineOpener8.PlaceCard

TaskB

1.A-92.B-83.C-14.D-185.E-146.F-12

7.G-48.H-39.I-510.J-211.K-612.L-15

13.M-1614.N-1015.O-716.P-1317.Q-1118.R-17

TaskC

B:BanquetManagerG:Guest

B:Goodmorning.Banquetservice.Jasonspeaking.HowmayIhelpyou?

G:Yes,Iwouldliketo(1)reserveameetingroomforournewstafftraining.

B:Sure,sir.MayIhaveyournameplease?

G:GeorgeSmith.

B:ThankyouMr.Smith.Haveyoubeentoourhotelbeforeandwhen(2)wouldyouliketohavethetrainingheld?

G:Yes,Ihavebeentoyourhotelonceandknowaboutyourfacilities.Weareplanningtohavethetrainingnext(3)ThursdayandFridayfortwowholedays.

B:Thankyoufor(4)consideringourhotelagain,Mr.Smith.That’sJanuary8th&9th.Howmanypeopleareyougoingtohave?

G:Around40.

B:Asecondplease.I’llcheckthe(5)availabilityofthemeetingroomforyou.

……

Sorrytokeepyouwaiting,Mr.Smith.Yournew(6)stafftrainingcouldbearrangedinourfunctionroomNo.3.Whatkindofroomwouldyouliketohave?Theatrestyleorclassroomstyle?

G:(7)Classroomstyle,please.

B:Noproblem.Andwhatequipmentswouldyouliketohaveforthetraining?

G:OneLCDprojectorandonebigwhiteboardplease.Fourflip-chartswithenoughpaperandmarkerpens.

B:Sure,noproblem.Andareyougoingtohavevideoshows?Ifso,Iwillalsopreparesoundsystemwhichcanbe(8)connectedtoyourcomputerwithtwowirelessmicrophones.

G:That’sgreat.Howconsiderateyouare!Iwillco8metoyourhotelthisafternoontopayforthedepositanddiscusswithyouforfurther(9)arrangementsindetail.

B:Thankyouforthe(10)bookingandlookingforwardtoseeingyouthisafternoon,Mr.Smith.AnythingelseIcandoforyou?

G:No,thanks.Seeyouthen.Bye!

B:Seeyou,Mr.Smith.Goodbye!

Activity3TaskB

B:BanquetManagerG:Guest

B:Goodmorning,Mr.Cooper.Gladtoseeyouhereagain.

G:Metoo.Lastweek,weordereda(1)banquetpartyfor100people.Today,I’dliketodiscusssomedetailswithyou.So,haveyougotthemenuready?

B:Yes,herearetwomenusforyoutochoosefrom.

G:(Readingthetwomenuscarefully)

I’llhavethissetof(2)colddishes.Altogethereight,right?Formaindishes,we’llhavemenuB.IwastoldthatroastsucklingpigisatypicalCantonesedish.Isitpossibletohaveitreplacedwiththebeefsliceswithoystersauce?

B:Noproblem.Butthere’llbean(3)extraofRMB200pertable.

G:OK.Fortheshark’sfinsoup,(4)franklyspeaking,Idon’twantittobeservedinonebigbowl.Wouldyoupleaseserveeachguestasmallclaypotofit?

B:Noproblem!

G:Great!Thelastmaindishissteamedmandarinfish.Iunderstand,fish(5)symbolizesmorethanenough,doesn’tit?

B:Rightyouare.YoureallyknowalotaboutChinese(6)culinaryculture.

G:Nowtoaccompanythemeal,IthinkChinesewinewouldbeadmirable.What’syour(7)recommendation?

B:MaoTaiwould,ofcourse,bethefirstchoiceforthosewhodrinkliquors.Also,ShaoxingricewineandtheGreatWallwhitewineisquitefamous.

G:Good,andsome(8)softdrinksforladies.Now,wehaven’tdiscussedtabledecorationsyet.

B:Ithinkitwouldbeappropriatetohavesomeflowers.Perhapspinkcarnationswouldbeanaturalcolor.Wouldyouberequiringany(9)backgroundmusic?

G:Ithinkso.EverythingisOKnow.Howmuch(10)depositshouldIpayinadvance?

B:RMB20,000please

TaskCWorkalone:Matchthetermwithappropriatedescription.

1-B;2-C;3-A;4-F;5-D;6-H;7-E;8-G

Activity4TaskA

J:JasonG:Guest

J:Iamawfullysorry,sir.IamthebanquetmanagerJasonandIwouldliketo(1)apologizeforourcarelessness.

G:Yes,yourstaffshouldhavebeenmorecareful.

J:Yes,sir.Wewillbemorecareful(2)infuture.Bytheway,doyouliveinhotel,sir?

G:Yes.Why?

J:ThenmayIhaveyournameandroomnumber,please?Iwilltakeyoursuittoourlaundryimmediatelytohaveit(3)dry-cleaned.

G:Thatsoundsgreat!Ilivein(4)Room4025.JohnSmith.WhencanIhavemysuitbackasI’llneeditfortomorr