酒店洗衣房经理岗位职责

Roomtohaveagreatstart成的开LaundryManager洗衣房经理HotelLevel:店级JobBand:位级

IV66

Department:门ReportsTo:属级

Division务ExecutiveHousekeeper政家OVERVIEW职位概述

Managethelaundryoperationstoincludeallguestroom/suitelinensandalllinensformultipleoutletsandcatering/conventionfacilities,fabricrepairs,and/orguestdrycleaningservicesensureproductqualitystandardsaremetandthatoptimumserviceprovidedtohotelguestsaccordingtohotelandbusinessobjectives.管理洗房的工，包括有客房套房的巾，所餐饮场和会议所的布，设施修补，人的干洗服，根据店和公的业务标，确符合所产品质标准，酒店客提供优的服务AtInterContinentalHotels&Resortswhichmeansweyouto:

wewantourgueststofeelspecial,cosmopolitanandIntheKnow

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我们希望宾客感觉风格独特、时尚现代和入洞悉这意味们需要：

亲切、满自信体现尊来展现有力你。理解和测宾客需要、到细心到、具人翁精、把事办好，持注下见多识、分享历、展你的风来创造人感觉别的时，做到令人难。DUTIESANDRESPONSIBILITIES作职责

Possesacompleteknowledgewashing,spotting,starching,dry-cleaningpressingtechniques全面掌湿洗、渍、上、干洗熨烫的能。Ensurethatallitemslaundereddrywithinthehotellaundryarefinishedtothehigheststandardachievableandreturnedtotheguestsorstaffinimmaculatecondition确保酒洗衣房湿洗和洗服务达到最标准，洗衣物整洁的还至客或员工

Organizeofdirtyandcleanlaundryandofguestvaletservice组织洗和洗后衣物的送和上送衣服。Ensurealldamagedlinenanduniformsaresenttotheuniformroomforrepairsordiscarding保证所破损的草和制均被送制服房补或丢。Controlandrecordchemicalconsumptionandreorderasrequired控制并录洗衣消耗情并按要订货。Assistinmaintainingrecordsstockandequipment协助保库存和备记录SuperviseallemployeeswiththeLaundryDepartment监督洗部的所员工。Ensureanaccuratevaletdelivery确保上送衣服的准确。Ensuredailyproductionrecordsforlinenanduniformsaremaintained对每日洗的布和制服数量进记录。Ensuresthatregularpreventivemaintenanceiscarriedoutreducedowntimewithpropercoordinationthemaintenancedepartment与维修合作，行定期预防性修工作减少机的故障机时间WorksSuperiorHumanResourcesmanpowerplanningandmanagementneeds与上级导和人资源部起进行力规划管理需。WorksSuperiorDirectorofFinancethepreparationandmanagementoftheDepartmentbudget.与上级导和财总监一编制和理部门算。ACCOUNTABILITY责任范围Numberofemployeessupervised管理的员DirectLaundrySupervisor/LinenSupervisor直接

洗衣房管，布房主管IndirectN.A.间接

无AnnualOperatingProfit/PayrollBudget–年度经营润和薪金算

DepartmentBudgetandHeadcounts.部门预和雇用工Metrics–主要绩效标

DepartmentBudget部门预Pageof4第2页，4页

GuestSatisfactionSurvey宾客满度调查EmployeeSatisfactionSurvey员工满度调查DecisionMakingResponsibilities(DecisionRights)–决策职责决策)﹣

DepartmentBudget部门预MatterspertainingtoLaundryoperations洗衣房营相关宜WithinauthorityasassignedforHotelBandrole酒店职级所拥职权范QUALIFICATIONSANDREQUIREMENTS任职要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.拥有在他人交时大多时间所用的沟技能；全代表店，品和公司顾客，工和第方交往的能。Goodwritingskills具有良写作技ProficientinuseofMicrosoftOffice熟练使微软办软件Problemsolving,reasoning,motivating,organizationalandtrainingabilities具有解问题，理，号，组织培训能StrongLeadershipskillsinmanagingteams在管理伍中有强的领技能Qualifications–学历

DiplomainHotelAdministration,HotelManagementorequivalent具有酒行政管，酒店理或相的大专历。Experience–经验Pageof4第3页，4页

4yearshousekeeping/laundryexperiencepreferablyinahotelofsimilarsizeandcomplexityandincludingsupervisoryexperience.最好拥在相似模酒店年客房或洗衣房工作经验，包的管理验。Typeandlevelofexperiencerequiredvaryslightlybasedonsizeandcomplexityofoperation经验类和程度要求可因运营模和复性而略不同。Thestatementsinthisjobdescriptionareintendedtodescribetheessentialna