微店销售电子文件e077-itil课件之服务转换

创新诚信勤奋Innovation,Honesty,Diligence,Win-(ITIL2011FoundationPMP、ITIL： ITIL共享资料 PMP共享资料： 创新诚信勤奋Innovation,Honesty,Diligence,Win-（Module5Service创新诚信勤奋Innovation,Honesty,Diligence,Win-ITILV3服务转换（ServiceTransition）的角色就是把商业需求变成可以操作结果的差异等的发生。服务转换会提供必要的变更管理机制去尽 nningandsupport）、变更管理（ChangeManagement）、服务资产和配置管理（ServiceAssetandConfigurationManagement）、发布与部署管理（ReleaseandDeploymentManagement)、服务验证和测试（Servicevalidationandtest）、变更评价（ChangeEvaluation)和知识管理（Knowledge创新诚信勤奋Innovation,Honesty,Diligence,Win-ServiceTransition ChangeServiceassetandconfigurationReleaseanddeploymentServicevalidationandtest—Changeevaluation—创新诚信勤奋Innovation,Honesty,Diligence,Win-目标和范围（GoalandScope目标 范围 创新诚信勤奋Innovation,Honesty,Diligence,Win- 创新诚信勤奋Innovation,Honesty,Diligence,Win-位置创新诚信勤奋Innovation,Honesty,Diligence,Win-ServiceTransition nningandServiceassetandconfigurationReleaseanddeploymentServicevalidationandChangeKnowledge创新诚信勤奋Innovation,Honesty,Diligence,Win-目标和范围（Goaland目标范围 创新诚信勤奋Innovation,Honesty,Diligence,Win- 创新诚信勤奋Innovation,Honesty,Diligence,Win- （ChangeAdvisoryBoard- 没有无风险的变更（Nochangeiswithout创新诚信勤奋Innovation,Honesty,Diligence,Win-（EmergencyChangeEmergencyCAB紧急流程（Emergency 创新诚信勤奋Innovation,Honesty,Diligence,Win-（The7RsofChange谁发起这个变更？（WhoRAISEDthe这个变更的理由是什么？（WhatistheREASONforthe这个变更的回报是什么？（WhatistheRETURNrequiredfrom这个变更有什么风险？（WhataretheRISKSinvolvedinthe交付这个变更需要什么资源？（WhatRESOURCESarerequiredtodeliverthechange?）thebuild,testandimplementationofthebetweenthischangeandother创新诚信勤奋Innovation,Honesty,Diligence,Win- 减少变更请求的积压（Reductioninthebacklogofchangechangeswhereremediationis创新诚信勤奋Innovation,Honesty,Diligence,Win-ServiceTransition nningandChangeServiceassetandconfigurationmanagement（服务资产与配置管理ReleaseanddeploymentServicevalidationandChangeKnowledge创新诚信勤奋Innovation,Honesty,Diligence,Win-目标和范围（Goalsand目标 目标和范围（Goalsand创新诚信勤奋Innovation,Honesty,Diligence,Win-ManagementSystem”的支持系统创新诚信勤奋Innovation,Honesty,Diligence,Win-（DefinitiveMediaLibrary 包 （Including质量保证（Quality 扫创新诚信勤奋Innovation,Honesty,Diligence,Win- 创新诚信勤奋Innovation,Honesty,Diligence,Win-ServiceTransition nningandChangeServiceassetandconfigurationServicevalidationandChangeKnowledge创新诚信勤奋Innovation,Honesty,Diligence,Win-系人（stakeholders）的要求及预定的目标。功用（utilities）、功效（warranties）等方面满足协定的服务需求。创新诚信勤奋Innovation,Honesty,Diligence,Win- 式（Bigbang）：一次把新的或变更的服务分阶段式（Phasedapproach）创新诚信勤奋Innovation,Honesty,Diligence,Win-ServiceTransition nningandChangeServiceassetandconfigurationReleaseanddeploymentServicevalidationandtest（服务验证与测试ChangeKnowledge创新诚信勤奋Innovation,Honesty,Diligence,Win-创新诚信勤奋Innovation,Honesty,Diligence,Win-ServiceTransition nningandChangeServiceassetandconfigurationReleaseanddeploymentServicevalidationandKnowledge创新诚信勤奋Innovation,Honesty,Diligence,Win-创新诚信勤奋Innovation,Honesty,Diligence,Win-（Processactivities,methodsand预计的性能（Predicted实际性能（Actual偏离报告（Deviations评估报告（Evaluation 创新诚信勤奋Innovation,Honesty,Diligence,Win-ServiceTransition nningandChangeServiceassetandconfigurationReleaseanddeploymentServicevalidationandChange创新诚信勤奋Innovation,Honesty,Diligence,Win-Goaland息创新诚信勤奋Innovation,Honesty,Diligence,Win-数据 信息知识智慧创新诚信勤奋Innovation,Honest