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第一章测试HowdidthespeakermanagetoseeSteveJobs?()。
A:BysendingFedExsandcallingagainandagain.
B:BysendingFedExsagainandagain.
C:Byphoningagainandagain.
D:Bysendingpostcardsagainandagain.
答案:AWhatdidSteveJobsseemmostconcernedaboutbeforeagreeingtoseethespeaker?()。
A:Time.
B:Place.
C:Questions.
D:Motives.
答案:AWhatwasthespeakermostconcernedaboutbeforeseeingSteveJobs?()。
A:HowtobeagoodCEO.
B:HowtoattractSteveJobs’attention.
C:Howtochangetheworld.
D:HowtoimpressJobsdeeply.
答案:CWhatwasonethingSteveJobsdescribedthatwouldchangetheworld?()。
A:TheiPad.
B:Thehi-tech.
C:Thecomputer.
D:Thetimer.
答案:AHowdidSteveJobs’attitudetothespeakerchange?()。
A:Frominattentivetointerested.
B:Fromimpatienttocareful.
C:Fromdoubtfultohospitable.
D:Fromunfriendlytokindly.
答案:A第二章测试WhattimeisMarco’sflightgettingin?()
A:5:15p.m.onSaturday,March8.
B:5:15a.m.onSunday,March8.
C:5:15a.m.onSaturday,March8.
D:5:15p.m.onSunday,March8.
答案:AWhendiscussingtheairportpickuparrangement,whichofthefollowingphrasesdoesAdrianause?()
A:We’llarrangeforsomebodytopickyouup.
B:Howwillwerecognizeyou?
C:They’llbestandinginthearrivalshall.
D:We’llhaveasignwithyournameonit.
答案:AWhichphrasedoesAdrianausetoaskaboutMarco’shotelrequirements?()
A:Whatareyoulookingfor?
B:Whatkindofhotelwereyouthinkingof?
C:Canwehelpyoubooksomething?
D:Couldyougivemeanideaofwhatyouarelookingfor?
答案:ACWhichofthefollowingarerequirementsthatMarcohasforthehotelhestaysin?()
A:Closenesstotheexhibitioncenter.
B:Fitnesscenter.
C:Goodrestaurantnearby.
D:Internetaccess.
E:Businesscenter.
答案:ADEWhatdoesMarcosuggestdoingonSundayevening?()
A:Eatingout.
B:Havingameetingabouttheexhibition.
C:Meetingeachother.
D:Goingoutforadrink.
答案:A第三章测试Thespeakerthinksthatwhenitcomestolessonsincustomersatisfactionandexpectation,acabdrivercanbeasgoodas________.()
A:anintelligentclient
B:acorporateexecutive
C:acorporateemployee
D:amotivationalspeaker
答案:DThespeakerplannedaquickturnaroundtripfromandbacktotheairportbecause________.()
A:hewaseagertoseehisclient
B:hedidn’thavemuchtime
C:histripinDallaswasquitelong
D:hewasafraidofmissinghisplane
答案:BWhydidthespeakerlookaroundforacandidcamera?()
A:Thedriverseemedunnatural.
B:Thedriverservedhimtoowell.
C:Thedriverspokeasifheknewthepassenger.
D:ThedrivermentionedTheWallStreetJournal.
答案:BWhatwasthereasonforthedrivertoquithisjobinCorporateAmerica?()
A:Heneverfeltgoodenoughathiswork.
B:Hehadaconflictwithhisboss.
C:Hewastreatedasarocketscientist.
D:Heprovedhimselftobeatotalfailure.
答案:AWhatcanbeinferredfromthestory?()
A:Servicespeakslouderthanwords.
B:Noonecanblameyouifyoucannotdoyourbest.
C:Acabdriverisabetterchoiceforyourpride.
D:Doingtherightjobcanmakeyoufeelgreat.
答案:D第四章测试Whendidthecompanystart?()
A:In1913.
B:In1930.
C:In1903.
D:In1933.
答案:CWhathasthecompany’sbrandcometorepresent?()
A:Alifestyleofconfidentiality,freedom,andadventure.
B:Alifestyleofindividuality,freedom,andmystery.
C:Alifestyleofconfidentiality,freedom,andmystery.
D:Alifestyleofindividuality,freedom,andadventure.
答案:DWhatdoweknowabouttheproductivityofthecompany?()
A:ItproduceshundredsofvehicleseverydayatseveralfacilitiesintheUS.
B:ItproducesmillionsofvehicleseveryyearatseveralfacilitiesintheUS.
C:ItproducesthousandsofvehicleseachdayatseveralfacilitiesintheUS.
D:Itproducesmorethan100vehicleseverymonthatseveralfacilitiesintheUS.
答案:AWhichofthefollowingfactorytoursitesisNOTmentionedinthepassage?()
A:VehicleOperationsinYork,Pennsylvania.
B:Vehicle&PowertrainOperationsinKansasCity,Missouri.
C:VehicleOperationsinNewYorkCity.
D:PowertrainOperationsinWauwatosa,Wisconsin.
答案:CWhatdoweknowaboutthegiftshopineachTourCenter?()
A:Itincludesasmallselectionofauthenticbrandedmerchandise.
B:Itincludesalargeselectionofpreciousunsoldmerchandise.
C:Itincludesasmallselectionofdistinguishedmerchandise.
D:Itincludesalargeselectionofauthenticbrandedmerchandise.
答案:D第五章测试Thecustomerwantstohavea________?()。
A:skincare
B:newhairstyle
C:massage
D:makeup
答案:CThemasseusesuggeststhecustomerhavea________.()。
A:nailcare
B:three-partmassage
C:full-bodymassage
D:makeup
答案:CThecustomer________totryaThaimassage.()。
A:agrees
B:isexcited
C:ishappy
D:declines
答案:DOnecanenjoy13massagesforonly500yuanwitha________card.()。
A:yearly
B:quarterly
C:monthly
D:weekly
答案:BThecustomerfeels________afteratry.()。
A:bad
B:guilty
C:unhappy
D:good
答案:D第六章测试ThebossissendingJuliatoCaliforniaforamarketingseminarnextweek.()
A:对
B:错
答案:BJuliahasbeinglongingforabusinesstrip.()
A:对
B:错
答案:AJuliatellsThomassheactuallyknowshowtouseacorporatecard.()
A:对
B:错
答案:BThomaswillarrangetransportationandhotelforJulia.()
A:错
B:对
答案:AThecompanywon’treimburseeverythingandJulia’spersonalitemswon’tbecovered.()
A:对
B:错
答案:A第七章测试Whatiscomplainedaboutinterns’dress?()
A:Theydresslikeafashionmodel.
B:Theydressasiftheyholdnorespectfortheirboss.
C:Theydressasimpressivelyaspossible.
D:Theysimplydresslikecollegestudents.
答案:DWhatisthefactthatinternsseemtoignore?()
A:Theirbosscanbehardtoplease.
B:Theycanbefiredinspiteofthecontract.
C:Internshavetocompetewitheachother.
D:Theycannotoffendtheircolleagues.
答案:BWhichofthefollowingcannotbeinferredfrominternswearingsneakersorjeans?()
A:Theyfailtolearninmeaningfulways.
B:Theyarenottheretomakecontributiontothecompany.
C:Theyarenotseriousaboutrepresentingthecompany.
D:Theywillbeletgo.
答案:DInternscandressaccordinglybydoingthefollowingEXCEPT________.()
A:followingtheexampleofmostcolleagues
B:askingquestionsintrainingclasses
C:consultingtheemployerforadvice
D:learningfromHRDepartment
答案:BWhatcanbeariskforinternstotakeindresscode?()
A:Dressasifyouwereaformalemployee.
B:Dresslikeyourboss.
C:Dressthewayoneoftheemployeesdoes.
D:Dressimpressivelyinfrontoftheclients.
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