Chapter 40 Foodie an automated food ordering system原版完整文件

Chapter40

Foodie:AnAutomatedFoodOrderingSystem

ChetanyaBatra,GandharvPathak,SiddharthGupta,SaurabhSingh,ChetnaGupta,andVarunGupta

Introduction

Oneofthemainchallengesfacedbyfoodandbeverageindustryistoimprovethediningexperienceofcustomersbyefficientlymanagingorderregistryandin-timedelivery.Traditionally,ordersaretakenmanuallyviarestaurantstaffwhereeverysinglesustenanceoffoodorderrequestisnoteddownonapaperandthesamefoodorderticketishandedovertokitchenstaffforprocessing.Aftertheorderisprocessed,theservertakesittothecustomers’table,andafterthemeal,thecustomerspaythebillandclosethebusinesscycle.Inthisdigitalera,thistraditionalmethodfacessomelimitationssuchasdifficultyinfoodordertracking:asallordersaresubmittedtokitchenstaffonapieceofpaper,thesequenceofthefoodorderticketmightbeinterchangedwithothertickets,difficultyinupdatingandmaintainingprintedmenucards,difficultyinmaintainingefficientrestaurantstaff(bothkitchenandserving),etc.Eliminationoftraditionalmethodlimitationscanhelpinbettercustomersatisfactionanddiningexperience.

· · · ·

Thispaperproposesanautomatedfoodselectionandorderingsystemthatreducesthetimebetweenorderingandservingdishestocustomers.Thissystemwillprovideanexperienceofconveniencetotherestaurantemployeeswhiletheyareondutyaswellastheconsumerwhodine-inattherestaurant,thusleadingtomorecustomersatisfactionwhichwillhelpinimprovingbusinessconsecutively.Theproposedsys-temisfullysecureandusesQRcodeandUIDverificationforplacingtheorderforaspecificrestaurant.Everytableintherestaurantwillbeequippedwithelectronicmenufacilitywhichwillbeuser-friendly,andthecustomerwillbeabletoselect,placeandpaythroughthisinteractiveinterface.Thisprocessingmethodofplacing

C.BatraG.PathakS.GuptaS.SinghC.Gupta(B)JaypeeInstituteofInformationTechnology,Noida,Indiae-mail:

chetnagupta04@

V.Gupta

AmitySchoolofEngineeringandTechnology,AmityUniversity,Noida,India

©SpringerNatureSingaporePteLtd.2020

P.K.Kapuretal.(eds.),StrategicSystemAssuranceandBusinessAnalytics,AssetAnalytics,

/10.1007/978-981-15-3647-2_40

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PAGE

558

C.Batraetal.

40Foodie:AnAutomatedFoodOrderingSystem

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orderinrestaurantincreasesefficiencyandreducestimebasedonQRcodewithouttheneedofnearnessofwaiteratthetablebyreplacingsomestagesoftraditionalorderservice.

Therestofthepaperisorganisedasfollows:Sect.

40.2

presentsrelatedworkfollowedbydiscussiononproposedapproach,itsimplementation,advantagesandcomparisonwithotherexistingsystemsinSect.

40.3

.Section

40.4

concludesthepresentedwork.

RelatedWork

Theuseoftouchtechnologyfortheremoteorderingsystemremainsthebaselineforallthesepointofsale(POS)systemsthatarebeingusedforsuchpurpose[

1

].Theideaistoenablethecustomertoselectandorderitemsdirectlythroughthedeviceswhichareeitherself-ownedorprovidedtothemtotheirseatswithintheremotelocationsthataredeliverable.Oneoftheissuesthatwerefacedwasthatapersoncanmakeabogusorderforsomeothertablenumberwhilebeingthereattherestaurantorthroughthewebsitebeingnotevenpresentattherestaurant.Theuseofshortmessageserviceasavalidationkeyforeveryorder[

2

]andforwebsitetheuseofaspecificUIDensuresthateveryorderplacedisplacedwhilethecustomerwaspresentattherighttablebyprovidingareceiptoforderintheend.Thefutureofthisideaalsoincludestheuseofnear-fieldcommunication(NFC)afeaturethatisnowbecomingpopularinthesmartphonesandtabletsforfurtherincreasingtheuserinteractionoftheplatform[

3

].MostofsuchPOSservices’providersensurethattherestaurantsarewellequippedwiththelatestPDAandwirelessLANsystemsalongwithexpensivetouchscreensforthisservicetobeused[

4

],butwhatmakesusdifferentfromthemisanysmartphoneinwhichtheappisinstalledorthewebsiteisworkingcanorder,andtheorderplacedwillreachdirectlytothecentraliseddatabasewhichwillbeprocessedanddirectlysenttothekitchenforthepreparationandthuswillreducethelabourandthechancesoferrors[

5

].Oursystemalsostandsoutofallothersuchservicesbecauseapartfromprovidingallthefeaturesthatotherservicesprovide,italsohasaoneofitskindfeaturestomakethingseasierforthecustomerbyscanningtheQRcodeanddirectlybeingdirectedtothehierarchalinteractivemenubecauseapartfromprovidingthebesthospitalityservicesthatareindemandwithmoreandmorerestaurantsbeingopeningup[

5

],itisalsonecessarytodosointheminimumamountoftime.Thus,intoday’sworldoftechnology,suchaservicetoprovidecustomersatisfactioncanbearevolutioninfoodorderingbusiness.

Theseapproachesincludesolvingtheissueusingembeddedsystemsandmicro-controllersthatmakeupthetransferandreceivingmodule,andthedataistransferredbymicrocontrollertothecentralPCusingaUSB[

6

].Thepersonaldigitalassistants(PDAs)whicharethehand-helddevicesareevenprovidedbytherestaurants.Theslowfunctionality,expenditures,noreal-timesupportandthelessornoexperienceoftheusersofusingthatdevicemakeitlesssuitable[

7

,

8

].OneapproachwastousetheBluetoothsystemfortheorderingpurposebutalthoughcheapandabilityto

multipledevicesbutitslowdatatransferrates,poorandshort-rangeconnectionandabilitytocommunicatewithonedeviceatonceisathreattotheservice[

7

].Thefoodandhospitalityindustryhaseventriedtousetherobotstoprovidetheservice,butthecostsandtheslowspeedsplusalowuser-friendlyinteractioncomealongwithit[

7

,

9

].Near-fieldcommunication(NFC)isanupcomingtechnologywhichasalreadysaidwealsoplantoincludeinoursystemwhichhasattractedthefoodindustry,andmethodshavebeendiscussedinthescienceanddevelopmentcommunityaboutmakingitasuccess[

3

].Anotherinterestingapproachthatwecameacrosswasbygettingtheupdatesasnotificationsbysendingashortmessageservice(SMS).ThisapproachcomeswithaUIforthecustomeraswellastherestaurantandtalksabouttheeaseoforderingandknowingthestatusoforderusingaSMS[

2

].

ProposedModel

Theproposedfoodorderingmodelisbroadlydividedintotwomainmodules,namelyrestaurantstaff(management)andcustomers.Inrestaurantstaffmodule,theadminwillbeabletoupdateandmakechangestotheirfoodandbeveragemenuinformation.Theycanalsogenerateorviewreportsofthebusinessforthedayormonth.Incustomermodule,thecustomerwillbeabletobrowse,selectfoodorbeverageitemalongwithquantityandcanfurtherprocessitforordering.Themostimportantfunctioninthismoduleistoallowthecustomerstoprocesstheirbillingstatementandtomaketheirpaymentafterhavingtheirmeals.TheoverallinteractionbetweenmanagementandcustomerisshowninFig.

40.1

.Thisautomatedfoodselectionandorderingsystemcanbeusedontwoplatforms,namelyWeb-basedandapp-based.Thecustomerscanuseanyofthetwosystemstoorderfood.Boththeplatforms

Fig.40.1Proposedmodel

requirecustomertoenterUIDfollowedbyscanningofQRcodetoaccessrestaurantmenufororderingitems.

AQRcodeforeachcustomerisissuedwhocomesintotherestaurant.Thisstandardisedbarcodetagmustbeutilisedonceinatime.Thecustomerscansthisstandardisedbarcodeandestablishesconnectionswiththesite,andisprovidedaccesstothemenuwithpicture,costandfoodingredientsoftherestaurant.Customerscanmaketheirselectionwithquantityandplacetheirorder.Anotherprovisionofplacingtheorderiswiththeuseofsmartphonesinwhichafour-digitnumberismentionedfororderingwithoutaQRcode.Thisway,customercanorderbyselectingthetableonwhichthecustomerissittingandbyenteringthefour-digitcode.Itisnotablethatthisfour-digitcodeissingleuseandisreissuedforeachcustomer.

Thecustomerscancheckoutthroughtheseplatformsafterpayingthebillandregisteringtheirvaluablefeedback.TheappusersmusthaveFOODIEappinstalledintheirsmartphonespriortoenteringUID.Web-baseduserscandirectlyaccessthewebsitetoenterUIDandorderfood.

Restaurantsefficiencyandaccuracywillbeimprovedwiththismodelbyelimi-nationofmanualorderingsystemandbillingsystem.Thismodelaimstodevelopanorderingsystemparticularlyforsmall–mediumenterprisefoodandbeverages(F&B)industriestoeaseoutthepressurefromserversandhelprestaurantsinsmoothandsimplifiedoperationswhichinturncanimprovetheoveralldiningexperienceofcustomers(Fig.

40.2

).

Table

40.1

isthecomparisontablebetweenvariousappssimilartoFOODIE.

ThiscomparisontablewasdevelopedbythoroughlycomparingandevaluatingthefamousfoodorderingplatformsFoodpanda,Swiggy,ZomatoandourdevelopedapplicationFoodiesidebysideandevaluatingtheirprosandconstoidentifywhereourapplicationstandsinfrontoftheseservices.

Conclusion

Thepresentedautomatedfoodorderingsystemintegratesallthefeaturesandfunc-tionalitiesintotheappandthewebsiteconsideringmarketcompetition,customerandmanagementusage.Thissystemprovidesfeaturesoffeedbackandwirelesscom-munication.However,weareawareofthemarketcompetitionandworkingtowardsanyscopeofimprovement.Thetechnologiesaregettingupdateddaybyday,andweknowthatourapplicationshouldhavethelatestfeaturesandelementsintegrated.Security,verificationandaccessmanagementoftheusersandrestaurantsarethemostimportantaspectsforthiswork.WehaveusedUIDsandQRcodestomakeusercredentialsprivate.Asfaraswehaveresearched,wecanclaimthatthemainideaandconceptoftheappandthewebsiteisreallynewanduniqueforthemarketifdeployedandintegratedasdesired.Oncetheappalongwiththewebsitegetssomemoretimeandfinance,webelievethatwecanbuildanewfirst-of-its-kindonsitefoodorderingApplicationthatwouldhelpcustomersavealotoftime.

Fig.40.2Implementationoftheproposedmodel

Table40.1Comparisontable

S.No.

Features

Foodpanda

Zomato

Swiggy

Foodie

1.

Menucustomisation(addordelete)

✓

✓

✓

✓

2.

Bettermenudescription(pictures,ingredients,calories,etc.)

✗

✓

✗

✓

3.

Discount,cashback

✓

✓

✓

✓

4.

Lesserworkforce

✓

✓

✓

✓

5.

QRcodescanningforeasyordering

✗

✗

✗

✓

6.

Costevaluation

✗

✓

✗

✓

7.

Advanceordering

✓

✓

✓

✗

8.

Reservation

✗

✗

✗

✓

9.

Callbutton

✗

✗

✗

✓

10.

Dailyspecial

✗

✗

✗

✓

11.

Directionforrestaurant

✗

✓

✗

✓

12.

Filterbasedoncuisine,budgetandmanymore

✓

✗

✗

✓

13.

Trending

✓

✓

✓

✓

14.

Time-specificdeals(breakfast,lunch,dinner)

✗