汽车服务工程专业英语-3课件

Unit3SellAutomobileThe5w’sofWorldClassCustomerServiceTrainingLeaderofHeavyTruckNotetoAMotorVehicleOwnerTheSampleofExportTradeContractsTextTheCharacterofCROWNLesson12Lesson13Lesson16Lesson15Lesson14Lesson17AutoMarketAssaultLesson12The５W’sofWorldClassCustomerServiceTraining

Theinteractionanyonehasatanylevelwithyouremployees,includingyou,givesacustomer-whethercurrent,potential,internalorexternal——anopportunitytomakeajudgmentaboutyouandyourcompany.

1The＃１W:Why(WhyShouldbeTrained?)Thestateofcustomerservicetodayisnotgood,beitoverthephoneorselfservice.

Because92％ofpeoplefeeltheircallexperienceisimportantinshapingtheimageofa

company,thisreinforcestheimportanceofcentersinbrandingtheimageoftheircompanies.

2The＃２W:Who(WhoShouldbeTrained?)Wesuggestfrontlineagents/representatives,supervisors,teamleaders,managers,assistantmanagers,internalcustomersandotherdepartments—anyonewhoisatouchpointsothattheycanlearntospeakthesamelanguage,andmoreimportantly,notbeinanadversarialposition,butrather,togethertheyareservingtheexternalcustomerorenduser.Offsitevs.onsite,andthereareadvantagesanddisadvantagesforboth.

3The＃３W:Where(WhereShouldtheTrainingTakePlace?)Thefollowingmodulesprovidearobust,powerful,andsuccincttrainingcurriculum:QualityCustomerService;RapportBuilding;CustomerExpectations;PerceptionShifting;ConflictResolution;LanguageSkills;AngerManagement;E-MailProtocol;StressReduction;EmpatheticResponsiveness;ChangeManagement;Communication/ListeningSkills;Interaction/RolePlayServicewithaSmile.

4The＃4W:What(WhatShouldbeIncludedinAnyTraining?)Wesayfornewhires,monthly,ongoing,consistently,wheneverchangeoccurs,whenstressorsincrease,andasneeded.

5The＃5W:When(WhenShouldtheTrainingTakePlace?)Lesson13LeaderofHeavyTruckAsacorporationwhichhasalongesthistoryinChinaformanufacturingheavydutytrucks,relyingonitsunparalleledresearchanddevelopmentstrength,applyinggloballykeyleadingtechnologyofheavydutytrucks,ChinaNationalHeavyDutyTruckGroupCo.,Ltd.(SINOTRUK)hasdevelopedanewgenerationheavydutytruckwithindependentbrandandChinatoppingtechnologyandgrade—HOWOHeavyTruck７Series.

(１)Themainbodywithintegratedsteelconstructionissolidandtough,ithashighstrengthtoresistcollisionandstressofexternalforce.(２)Thecabshellisweldedonfull-automaticrobotpro-ductionlinewithfullyprogramcontrolledoperationthatisdesignedjointlywithforeignexperts.Theprodu-ctionlinehasreachedworldwideadvancedlevel.

1Safety

(３)Thecabtransversestabilizerisfitted.

(４)Thepowerfulprotectinggrilleisinstalledagainstfrontcollision.

(５)Thecuredwindshieldprovidesawidevisualfield.(６)Double-lockingmechanismisadoptedfordriver’ssafetybelt,sosafetycoefficientisgreatlyincreased.

2ComfortComfortableandhumanizeddesignhasalreadyintegratedwithEuropeanheavydutytrucks,whichmakesHOWO７seriesheavydutytrucksbecomeaqualifiedmobile“home”andahonorable“office”.

Humanizeddesignisorientatedaccordingtointernationallyacceptedlevelatpresent.(１)Designofartificialintelligenceisthemostimpor-tantformofrepresentationtoembodycompetitivestrengthofproducttechnologyandmaintaininterestsofcustomers.(２)ThelatestdesignofseatembodiescharacteristicsofSINOTRUK’spatentedtechnology.

3Humanization

(３)Mirroraredesignedwithreferencetothemostadvancedvehiclemodelabroad,powermirrorandelectricdefrostingasoptions.(４)Uniquedooropeningandclosingmechanismwith９０°dooropeningangle,handlesontwosidedoorsandtwofootstepswithstainlesssteelanti-slipboardmakedooropeningandgetting-safer,moreconvenientandmorehumanized.

(５)Afoldingfootstepisfittedatmiddlepartofthefrontbumperinordertocleanthewindshieldconveniently.

(６)Readinglampwithmildluminancebrightnessoffersgreatconveniencehandingofficialbusinessintruck.Lesson14TheCharacterofCROWNTheTOYOTACROWN(CROWNforshort)isabrandofmid-sizeluxurysedanbyTOYOTA.Introducedin１９５５,ithasbeenatadistinctadvantagewithtechnologiesupdating.

1SafetyGOAsafevehiclebodyissolelypossessedbyTOYOTA,whichwasresearchedanddevelopedindependentlybyTOYOTAaccordingtobasicsafetystandardsofmostcountriesintheworldandcombiningwithactualautomobileaccidentsoccurringsituations.

Theenergy-absorbingcarbodyandhigh-strengthdrivercabinarecapableofabsorbingcollisionenergyandscatteringitontodifferentbodyskeletonsaswellasminimizingdeformationofdrivercabintoassurecabinspaces.

2ComfortableUp-to-datearrangementofrearrowofseats,reflectingelaborateandconsiderateservicefully.

3ExcellentequipmentIntelligentlogginginandstarting.Moved,doeswithoutanyform.Thedrivingsensationandunforgettablesensationofspacebeyondyourimaginationconsistindrivingseat.Lesson15TheSampleofExportTradeContractsTextContractNo:

Date:Place:TheBuyer:

TheSeller:

ADD:

ADD:

TEL:

TEL:

FAX:

FAX:

TheContractismade,inChineseandEnglish,bothversionbeingequallyauthentic,byandbetweentheSellerandtheBuyerwherebytheSelleragreestosellandtheBuyeragreestobuytheundermentionedcommoditysubjecttotermsandconditionssetforthhereinafterasfollows.１．NameofCommodityandspecification(thecommoditytechnicalarticlesareintegraltothiscontract)２．Manufacturer&CountryofOrigin:

３．UnitPrice(packingchargesincluded):

４．Quantity:

５．TotalValue:

６．Packing:

７．ShippingMarks:

８．TimeofShipment

PartialShipment

Transshipment９．PortofLoading:

１０．PortofDestination:

１１．TermsofPayment:TheSeller’sBankName:

TheSeller’sAccountNo．TheSeller’sCompany:

TheSeller’sADD:

12.TermsofShipment(AlltermsshouldbeinlinewithINCOTERMS２０００,unlessotherwiseagreedupon):13.PriceTerms(AlltermsshouldbeinlinewithINCOTERMS２０００,unlessotherwiseagreedupon):14.GoodsInspectionTerms.15.Indemnity.16.Notice.17.AlltermsshouldbeinlinewithINCOTERMS２０００,unlessotherwiseagreedupon.18.Arbitration.19.ThiscontractisgovernedbythelawsofPeople’sRepublicofChina.20.Thiscontractcomesintoforceonthedateof

.Thiscontracthas４signedcopies,andeachpartyholds２copies.Eachcopyisequalinforce.Seller:

CompanyForandonbehalfof:Buyer:

CompanyLesson16NotestoAMotorVehicleOwnerTheStateappliesasystemofregistrationtomotorvehicles.Amotorvehicleisnotallowedtorunonroaduntilithasbeenregisteredbythetrafficadministrativedepartmentofthepublicsecurityorgan.Ifanunregisteredmotorvehicleneedstorunonroadtemporarily,itshallhaveatemporarypassagecertificate.Whoeverappliesfortheregistrationofamotorvehicleshallsubmitthefollowingproofsandcertificates:(１)identificationproofoftheownerofthemotorvehicle;(２)proofontheprovenanceofthemotorvehicle;(３)proofonbeingqualifiedwhenthewholemotorvehicleleftfactoryorimportdocumentationontheimportedmotorvehicle;(４)proofonpaymentofvehiclepurchasetaxordocumentationontax-exemption;(５)otherproofsandcertificatesprescribedbyanylaworadministrativeregulationtobesubmittedfortheregistrationofthemotorvehicle.Incaseanyofthefollowingcircumstancesoccurs,thecorrespondingregistrationshallbemade:(１)theownershipofamotorvehicleistransferred;(２)anyregisteredcontentofamotorvehicleismodified;(３)amotorvehicleismortgaged;(４)amotorvehicleisdiscardedasunserviceable.Noentityorindividualmay:(１)assembleanymotorvehicleordiscretionarilychangetheregisteredstructure,frameworkorfeaturesofanymotorvehicle;(２)changethemotorvehicletype,enginenumber,chassisnumberorvehicleidentificationnumber;(３)forge,alteroruseforgedoralteredregistrationcertificate,plate,drivingpermit,conformityinspectionmarkorinsurancesignofanymotorvehicle;(４)usetheregistrationcertificate,plate,drivingpermit,conformityinspectionmarkorinsurancesignofanyothermotorvehicle.Lesson17AutoMarketAssaultWithtoday’sautomobilesactingasmass-producedrollingshowca