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JobToensuresmoothandefficientoperationoftheassignedvenue.Operatethevenueasabusinessunitasperthestandardsandproceduresandpracticemanagerialprinciples,inordertoachievedepartmentalgoals,intermsofGuestSatisfaction,financialtargets,andtrainingandhighemployeemorale.Duties&Toachievedepartmentalgoals,intermsofGuestSatisfaction,financialtargets,trainingandhighemployeemorale.AbidesbyTheSheratonZhengzhouAssociatesAbidesbyTheSheratonZhengzhoupoliciesandAbidebytheStarwoodCodeofDemonstrateprofessionalattitudeandbehavioratall alpresentationto andStarwood&WestinAbidebytheStarwoodCareserviceFood&BeverageVenusDevelopStandards&Procedures,inkeewiththeho andproceduresEnsureallthestaffcarryoutthetasksaccordingtotheComplieswiththeho specific,guidelinesofStarwoodCareStandards.Theincumbentwillinitiatesystemsandprocedurestomeetandifpossibleexceedguest’sexpectationsManagevenueManagecashhandlingOverseethepreparationofdailybankingandcashflowInstructstaffincreditpoliciesandEstablishcashsecurityManagethemaintenanceofMonitorstandardsofguestfacilitiesandControlstockandmonitorstocksecurityTakepart andwinelistManagement/strategicTakepartin nningandTakepartinthepreparationandnninganddepartment/unit/venusgoalsandobjectivesAccesssalesandmarketingParticipateinthepreparationofstrategicnsandoperationDeterminingapurchasingn,accordingtothefinancialbudgetofthevenue.Determiningoptimumstaffing,product,stockandequipmentlevels,inrelationtobusinessneeds,keeinmindthevariousseasonalperiodsofbusiness Assistwiththe nningandimplementationofsales&MarketingAssistwiththepreparationofsalesandmarketingAssistwiththedevelopmentofnewproductsandAssistwiththedevelopmentofmarketingAssistwiththeevaluationofsalesandmarketingConsiderEconomic/PoliticalSocialIssuesRelevanttotheTakeintoaccountexternaleconomicissueswhennningandmakingdecisionsAnticipateeconomicbusinesslevelMonitorinformationandtrendsintheInterpreteconomicConsiderTourismIssuesRelevanttotheConsiderpoliticalandsocialinfluencesonyzetourismLiaisewithrelevantIdentifymajorenvironmentalqualitymanagementFinancePOS.systems(Captainorders,shiftchangecontrolofControlandcheckdailyoperationofallPOS.EnsurethatallCashfloatsandallsystemsareaspertheP&PoftheaccountingdepartmentEnsurethatallChecksarepostedaccuraytothecodesand掌握市场数协助市场战略的计划和实协助准备市场计协助评价市场活确认系统的大环AllcanceleddocketsaretobesummarizedonthevoidandcanceledsummaryandsignedManageFinancialAssistwiththemanagementofdepartmentPrepareandmonitoraccountsoftheunit/Prepareandmanageunit/Venus yzeandreportvariationsfromthePrepareunit/venuesperformancePerformandinterpret yzetrendMakepricingdecisionsincooperationwithDirectorofyzesalesManagePurchasing&StockInconjunctionwiththePurchasingManager/DirectordevelopandmonitortheimplementationofpurchasingproceduresDeveloppurchasingAssestendersforgoodsandNegotiatepricesandtermsofPreparebudgetsforEstablisheconomicalorderDevelopstockcontrolSupervisePurchasing&StockMonitortheimplementationofpurchasingMonitortheimplementationofstockcontrolPrepareandinterpretstockPurchasestock/inventoryaccordingtopurchasingproceduresandHandleandstorestockaccordingtostockcontrolHuman BecertifiedinandothermanagementskillsTraining,developmentandrosteringofDeterminingandimplementingongoingtrainingneedsforassociatesatdifferentlevels.ManageWorkCoordinateworkoperationswithinthedepartment/unit/Developperformancestandardsforoperationsinthedepartment/unit/venueAssessworkoperationsandpreparenstoimplementchangewhenrequiredCoordinatebetweenotherdepartments/MonitorproductivityoftheManageIndustrialPreventandresolveCounselstaffandpreventworkrelatedResolveDisciplineStaffDetermineandnforfuturestaffingRecruitstaffandcarryoutPreparestaffFacilitatemulti-skillensuring umflexibilityofstaffrotationtobusyareasallexercisedMaintainup-to-datestaffCustomizepositionprofilesforyourareaofresponsibilityusingtheWestinHumanResourcesManagementSystemManagestafftraininganddevelopmentusingWestinHumanResourcesManagementSystemAssistwiththenninganddeliveryoforientationImplementstaffperformanceCarryoutexitTSWSuperviseProvideongoingadviceandsupporttostaffunderyourSupervisestaffImplementappropriatemanagementpracticesthatprovidestaffmotivationandcommunicationInstructStaff(OnetoProvideonetooneinstructiontostaffmemberswhenGoodcommandfoodproduct ConsultwithExecutivechef,regarding nninganddeliveryofservice.Totalknowledge&understandingofFoodPreparationStandard&ContinuallyexaminegoodsforqualityandDrinkGoodcommandofbeverageGoodKnowledgeofWines,SpiritsandCocktailImplementbeverageserviceGuestManageGuestEnsurethatserviceiscarriedoutinaccordancewithS&P’sandStarwoodCarestandardsResponsibleforguestandstaffsatisfactionintheContinuallyimprovingandenhancingservicestandards,andupdatingtheStandardsandProceduresasandwhenrequired.ManagethedeliveryofhighqualityservicetoManagethedevelopmentandimplementationofguestserviceManagetheSalesandPromotionofProductsandUnderstandStarwoodSPGContinuallydevelopsalesandpromotionalstrategiesfortheHo管理对productsandGuestService/Make mendationstoDeliverhighqualityservicetoEnsureguestneedsandreasonablerequestsareSeekopportunitiestocontinuallyimproveguestAbidebytheWestinGuestSatisfactionEstablishandmaintaineffectiveguestDemonstrateeffectiveandappropriatein ctionwithguestswhilstmaintainingaprofessionalapproachandimageCommunicatewithguestsinamannerwhichpromotestrustandTakeappropriateactiontoresolveguestcomMakesureallquestionsarewelltakencareofand allycheckguestsatisfactionofallquestionsSellandPromoteProductsandSelltheho andWestin’sproductsandservicesusing-sellingandsuggestivesellingtechniquesPromotethe andWestin’sMaintainahighlevelofproductandserviceknowledgeinordertoexinandsellservicesandfacilitiestoguestsMaintainComputerInconjunctionwithInformationSystemsManagerandDirectorofMaintainsecurityofResolvesystemsandequipmentHumanResourcesComputerAccessandusetheWestinHumanResourcesManagementFood&BeverageAccessanduseMICROScashierAccessanduseFood&BeveragecomputerWordSPG遵守顾客满意标 AccessandusewordprocessingcomputerManageSafety/Cleaning/InconjunctionwiththeSafety/SecurityManagermanagethedevelopmentandimplementationofsafety/securitypoliciesandproceduresforthedepartment/unit/venueInconjunctionwithappropriate nelmanagethedevelopmentandimplementationofcleaning/maintenanceprogramsforthedepartment/unit/venueMaintainaSafeandSecureWorkingBeawareofdutyofcare,andadheretooccupationalhealthandsafetylegislation,policiesandproceduresInitiateactiontocorrectahazardoussituationandnotifysupervisors/managersofpotentialdangerAdheretotheho ’ssecurityandemergencypoliciesandBefamiliarwithpropertysafety,currentfirstaidfireemergencyLogsecurity sandaccidentsinaccordancewithhoCleaning/MaintenanceAdhereto cleaningandmaintenanceEnsureahighlevelofcleaningismaintainedinyourworkAttendandconductdepartmental,andInterdepartmentalConductdailypremealmeetingwithDinningRoomassociatestokeeptheminformedofupdates,newdirections,policiesandproceduresanddailyitemsDevelopCommunication/AdministrationSystemsandDevelop,implementandmonitorho communicationsystemsandDevelopappropriateadministrativepoliciesandproceduresinaccordancewithho goalsandguidelinesManageWorkingMICROSPrepareandconductmeetingandgrouppresentationstokeepstaff/management/otherpartiesinformedofho operationsandotherrelevantissuesnteamsystemsandSetteamgoalsinconsultationwithteammembersaccordingto /departmentgoals,policiesandpracticesManagecrosscultural10.4.MaintainandImplementEffective al alpresentationto andWestinDemonstrateprofessionalattitudeandbehavioratall yze,evaluateandimproveyour alperformanceonacontinualbasis10.5.QualityApply qualityassurance10.6. ctwithdepartmentandho staffinaprofessionalandpositivemannertofostergoodrapport,promoteteamspiritandensureeffectivetwo-waycommunicationDea
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