国家开放大学一网一平台电大《管理英语2》形考任务5-8单元自测题库及答案

国家开放大学一网一平台电大《管理英语2》形考任务5-8单元自测题库及答案形考任务5一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能壊入空白处的最佳选项。—?—Twiceaweek.【正确答案】Howoftendoyouuseourcompany,sproduct—Thankyouverymuchforansweringourquestions.Itreallyhelpsourmai'ketresearchalot.【正确答案】It'smypleasure.—What*syourviewonourquestionnaire?【正确答案】Firstofall.We,dbetterchangeourquestionorder.Youneedto thosequestionnairepapersforyourcompany.【正确答案】handoutQuestionnairesareeasyto.【正确答案】analyze二、阅读理解，阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项.Questionnairescanbeasimplewaytogettoknowyouraudience*sopinions.Thoughitiseasytowriteaquestionnaire,youneedalotofskillandexperiencetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepyourquestionnairesimpleandvisuallyattractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.Youshouldkeepthefollowingdesignelementsinmind:Text:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon*tmakemarginstoosmall.KeepquestionsbriefandeasytounderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswon'tfinditdifficulttofillinthequestionnaire.MakesurequestionsareintherightorderYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.Useopen-endedquestionsproperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquesticnsinonequestionnaire.Inaword,takingthetimetodevelopawell-designedandparticipant-friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.Thequestionnairecontainsfollowingelementsexcept?!【正确答案】AddressInordertokeepyourquestionnairevisuallyattractive,youshould2【正确答案】Leaveenoughspacebetweenquestionsandsections.Youshouldstartyourquestionnairewith questionsandthenmoveto ones.3【正确答案】general,specificWhatcouldbethebesttitleforthispassage?4【正确答案】DesigninganEffectiveQuestionnaire.WhichofthefollowingstatementsisNOTcorrect?5【正确答案】Open-endedquestionscannotprovidemoredetailedinformation,soyou*dbetternotusetoomanyopen-endedquestionsinonequestionnaire.形考任务6一、选择壊空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能壊入空白处的最佳选项。—Whatdoyouthinkofyourmother*sadvice?【正确答案】Itdoesn'tfitus,actually—Howdoyoulike1ivinginBeijing?【正确答案】Iloveit.Beijingissuchabeautifulcity—Canyoustayherelonger?—,butIhavetobebacktomorrow.【正确答案】I'dlovetoThemusiclikethesingingofabird.【正确答案】soundsYou*dbetterhaveyourhair beforegoingtoyourfriend*swedding.B.cut二、翻译，从以下A、B、C三个选项中选出与英文最适合的中文翻译.Amanandhiswifehadasmal1restaurantnearastation.I【正确答案】一个男人和他的妻子在靠近车站的地方开了家小饭馆。Onthelastdayoftheoldyear,thereisafamilydinner.2【正确答案】在即将过去的一年的最后一天，会有一次家庭聚餐。Afewminuteslaterthedoctorcameoutofhisroomforthethirdtime.3【正确答案】几分钟后，医生第三次从他的房间走出来。Youcanseemanyinterestingthingsonyourway.4【正确答案】一路上你能看见许多有趣的事情。Havingpatiencewithyourcustomersandwithyourselfwillgcalongwayinwinningoverhostilecustomers.5【正确答案】对顾客和对自己有耐心将在•［得生气的顾客对你工作的支持方面大有带助。形考任务7一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

—Customer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesreadyinyourrestaurant?—Waiter:【正确答案】I*mreallysorryaboutthat._—NeitherdoI.Lookatourcommunity,itissuchamess.【正确答案】Ireallydon'tthinkourservicecenterissatisfying.—That*sgreat!【正确答案】HowaboutgoingtodinnerattheMexicanrestauranttonight4.Weitverymuchthatyou'vecometogiveusatimelyride.Otherwisewewouldmissthetrain.【正确答案】appreciate5.Themoreinformationyoucanget,inyourfield.【正确答案】themorecompetitiveyouwillbe二、阅读理解，阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项.atstaffmembers.Ifthistheirtobebelowdissatisfactionsuccessfulinanyareafewangrycustomers:Angrycustomerstendtoaimtheirdissatisfactionandcomplaintshappenstoyou,youshouldI'ememberthattheyareactuallyexpressingaboutthecompanyandnotaboutyouasanindividual.Butifyouwishbusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedatstaffmembers.Ifthistheirtobebelowdissatisfactionsuccessfulinanyareafewangrycustomers:theirviewpointandsuggestingapossiblesendthecustomerawayhappy.Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwithsolutionthatyouwillresolvethesituationandtheirviewpointandsuggestingapossiblesendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesurecarefully,youwillbeabletounderstandwhythestepscanbetaken.youlistenmorethanyouspeak.Bylisteningcustomeriscomplaining,sothatsatisfactoryUseyourearsmorethanyourmouth.Makesurecarefully,youwillbeabletounderstandwhythestepscanbetaken.youlistenmorethanyouspeak.Bylisteningcustomeriscomplaining,sothatsatisfactoryShowthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwi11doeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwi11goalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.Atwhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaints?!【正确答案】staffmembersWhenacustomershoutsrudelyatyou,youshould2.【正确答案】keepcalmandlistencarefullytothecustomerTheunderlinedsentence"Useyourearsmorethanyourmouth"means3.【正确答案】oushouldlistenmorethanyouspeak.Whendealingwithanangrycustomer,whichisNOTtherightattitude?4【正确答案】Beamused.Whichofthefollowingstatementsistrueaccordingtothepassage?5【正确答案】Youshouldrelaxyourselfandtrytounderstandtheangrycustoaers.形考任务8一、选择壊空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。—Howdidyourtalkwiththecommunityresidentgo?— Heseemedtoacceptmyexplanation,buthedidn'tsignhisnamehere.【正确答案】I'mnotsure.—Goodmorning,SunshineCommunityCenter!MayIhelpyou?【正确答案】Ineedaplumbertorepairthewaterpipeinmykitchen—?—Itcostsustenthousanddollars.【正确答案】HowmuchdoestheprintingoftheannualreportcostWhenstatingproblems,wecanmakea withthosefromlastyear.【正确答案】comparisonPeoplefindusefulinformationfromtheannualreport.【正确答案】could二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项.Ifyoutakethefollowingsteps,youcanmakeasatisfactoryannualreport.Andyourbossandothersupporterswillbeimpressed.Definingyouraccomplishments.Whatdifferencedidyoumake?Whathaschangedinyourcommunityorfieldbecauseofyourworkoverthepastyear?Takeal1ofyouractivitiesoverthelast12monthsanddividethemintothreetofivemajoraccomplishments.Lessismore:Beselective.Ifyouincludeeverything,theannualreportbecomesclutteredwithinformation.Youshouldthinkaboutwhatyouwanttofocuson,andthenselectstatisticstorepresentthatandhighlightkeyachievementswithphotos,orcasestudies,etc.Addingvisualsandcharts:Visualsandchartscanreducetheneedfortextsanddetails.Andtheyw