2023春国家开放大学-04017管理英语1-期末考试题带答案

交际用语（单选题）1、-______________?

-Theround-tripairfareforapersonisonly$188.

正确选项1.Whatistheexactairfare(V)

2、-________________?

-Mymotherisretired.Myfatherisamanager.

正确选项1.Whatdoyourparentsdo(V)

3、-_____________________?

-Nothingmuch.

正确选项1.What’sup(V)

4、-_______________________

-Heteachesphysicsinaschool.

正确选项1.Whatisyourfather?(V)

5、-Canyoucopythesepapersforme?

-____________________

正确选项1.Ok,Justwaitamomentplease.(V)

6、-Hello,I’mDavidChen.Nicetomeetyou.

-_____________________

正确选项1.Nicetomeetyoutoo.(V)

7、-Hello,mayIspeaktoMike?

-_________________.MayIaskwhoiscalling?

正确选项1.ThisisMikespeaking.(V)

8、-Hello,thisisJohnspeaking.CouldIspeaktoMike?

-_________________

正确选项1.Holdtheline,please.(V)

9、-Hello,YangLinspeaking.

-________________

正确选项1.ThisisCarolhere.(V)

10、-Hey,Derek,whichdoyouthinkishardertolearn,marketingordesigning?

-_____________________

正确选项1.Personally,Ithinkdesigningismoredifficult.(V)

11、-Hey,Youlooksopale.What’swrong?

-________________

正确选项1.Ididn’tsleepwelllastnight.(V)

12、-Hi,I’mMelindaSmith,thenewsecretary.Nicetomeetyouhere.

-Hi,I’mMikeBrownfromtheTrainingCenter._____________________.

正确选项1.Ihopeyou’llbehappyworkinghere(V)

13、-Hi,Tom,how’severythingwithyou?

-__________,andhowareyou?

正确选项1.Hm,nottoobad(V)

14、-Howareyou,Bob?

-_____________________

正确选项1.I’mfine.Thankyou.(V)

15、-I’dliketoapplyforalibrarycard.

-_______________________

正确选项1.Fillouttheapplicationformfirst,please.(V)

16、-It’srathercoldinhere.DoyoumindifIclosethewindow?

-_______________________

正确选项1.No,goahead.(V)

17、-MayIuseyourbikeforamoment?

-_______________________

正确选项1.Byallmeans.(V)

18、-Pleasegivemeahandtoprintoutthereport,won'tyou?

-________________

正确选项1.OfcourseIwill.(V)

19、-Thisboxistooheavyformetocarryupstairs.

-________________

正确选项1.Letmegiveyouahand.(V)

20、-ThisisMelindaspeakingfromQiaoxiangCommunityServiceCenter.____________________

-Letmesee.Therewillbesomevisitstoourcommunitylibraryandlearningcenter.

正确选项1.I’mcallingforthearrangementofthevisitnextMonday.(V)

21、-We’llhaveacharitybooksaletogetherwithMenglinPublishingHousenextmonth._____________________?

-Yes,IthinktheMusicSquareislargeenough.

正确选项1.Couldyougiveanysuggestiononthelocation(V)

22、-Willyoushowmehowtousethissoftware?

-_____________________________

正确选项1.Sure.You’llmasteritinnotime.(V)

23、-Wow!Thisisamarvelousroom!I’veneverknownyou’resoartistic.

-____________________________

正确选项1.Thanksforyourcompliments.(V)

24、-Wow,thisplaceisamazing.

-_______________________

正确选项1.Thankyou.(V)

25、-Excuseme,couldyoushowmethewaytothenearestpostoffice?-_______TwoblocksawayfromhereattheGreenAvenue.Youcan’tmissit.

正确选项1.Oh,yes!(V)词汇与结构（单选题）1、______thepaperlessmanagementiswidelyusednow,someimportantfilesarestillkeptashardcopies.

正确选项1.Although(V)

2、______has

not

yet

been

decided.

正确选项1.When

to

hold

the

meeting(V)

3、______isthetemperaturetoday?

正确选项1.What(V)

4、______meanstodowhatyoushoulddoontime.

正确选项1.Tobepunctual(V)

5、______usefulbookitis!

正确选项1.Whata(V)

6、______,afterintroduction,youcanaskabouttheirjourney.

正确选项1.Tobreaktheice(V)

7、_______nicepictureyougaveme!

正确选项1.What

a(V)

8、_____thechildrentobed,shebegantocorrectthestudents’exercises.

正确选项1.Havingsent(V)

9、____mecarefully,Canyou____________

正确选项1.Listento…hear(V)

10、Afiremandiscoveredthe__________ofthefire.

正确选项1.cause(V)

11、Asuddennoiseofafire-enginemadehim______tothedoor.

正确选项1.hurry(V)

12、Allofusareresponsible_________thebaby’ssafety.

正确选项1.for(V)

13、Althoughshefeltill,she_________wenttowork.

正确选项1.still(V)

14、Charlesregretted_______theTVsetlastyear.Thepricehasnowcomedown.

正确选项1.buying(V)

15、CopyingfilesunderLinuxissimilar______copyingfilesunderDOS.

正确选项1.to(V)

16、Donotdoanything_____shouldgoagainsthiswill.

正确选项1.that(V)

17、Fewstudentscouldanswerthequestion,_______they?

正确选项1.could(V)

18、Georgeis______onbusiness,andnobodyelseisinforthemoment.

正确选项1.travelling(V)

19、Hadyoucomefiveminutesearlier,you____thetraintoBeijing.Butnowyoumissedit.

正确选项1.wouldhavecaught(V)

20、He____lunchinthecanteenrightnow.

正确选项1.ishaving(V)

21、He________comesbybus.

正确选项1.sometimes(V)

22、Hecan______________goodEnglish.

正确选项1.speak(V)

23、Hesawnothing,_______he?

正确选项1.didn’t(V)

24、Hesuggestedthesportsmeetbe_______becauseofthebadweather.

正确选项1.putoff(V)

25、Hello,everyone.I’dliketo________ournewsecretarytoyou,MelindaSmith.

正确选项1.introduce(V)

26、Hisfatherisgetting________old_______climbupthemountain.

正确选项1.too,to(V)

27、HowdoI_______thegym?

正确选项1.getto(V)

28、Idon’tknowwhen______thedictionary.

正确选项1.heborrowed(V)

29、Ithink________isimpolitetocallpeoplebytheirfirstnames.

正确选项1.it(V)

30、Iusuallygototheoffice________train.

正确选项1.by(V)

31、I’dlovetohaveabreak,butIcan’t_______thetimenow.

正确选项1.spare(V)

32、I’mafraidIwon’tbeavailablethen.I______afriendoffatfivethisafternoon.

正确选项1.willbeseeing(V)

33、I’mlookingforwardto________togetherwithyou.

正确选项1.working(V)

34、Iftherearechanges,don’tforget_____therelatedpersonsknow.

正确选项1.tolet(V)

35、Ifyoudon'tknowwhatyouwant,youmight_________gettingsomethingyoudon'twant.

正确选项1.endupwith(V)

36、Itwasonthebeach______MissWhitefoundthekidlyingdead.

正确选项1.that(V)

37、It’s______foryoureyestoreadinbed.

正确选项1.bad(V)

38、It’shightimethathesettleddowninthecountryand______anewlife.

正确选项1.started(V)

39、Jacksondoeswell________maths.

正确选项1.in(V)

40、Mr.Whitewritesshortstories,buthe______aTVplaythesedays.

正确选项1.iswriting(V)

41、NeitherJohn________hisfatherwasabletowakeupearlyenoughtocatchthemorningtrain.

正确选项1.nor(V)

42、Nowadaysofficeworkcanbedonebyhand______veryfastspeed.

正确选项1.at(V)

43、Ontheirarrival,youshould______thefollowingpoints.

正确选项1.payattentionto(V)

44、Pleasegivemetwo________.

正确选项1.piecesofpaper(V)

45、Pleasehand__________yourhomeworkintime.

正确选项1.in(V)

46、ProfessorSmithpromisedtolook______mypaper,thatis,toreaditcarefullybeforethedefence.

正确选项1.over(V)

47、Shekepton______althoughshewastired.

正确选项1.working(V)

48、Shewantsajobwhere______.

正确选项1.hermanagementskillscanbeputtogooduse(V)

49、She____anEnglishteacher.

正确选项1.usedtobe(V)

50、Shirley_____abookaboutChinalastyearbutIdon’tknowwhethershehasfinishedit.

正确选项1.waswriting(V)

51、Smilealotandbe____________________friendlyaspossibleto

everyone

youmeet.

正确选项1.as(V)

52、The__________isveryhard.Ican’tanswerit.

正确选项1.question(V)

53、Theboysenjoyed_______footballverymuch.

正确选项1.playing(V)

54、Thechildrenweremade_______happybythenews.

正确选项1.tofeel(V)

55、Thequestionnever______indiscussion.

正确选项1.cameup(V)

56、Thesecretaryhasalotofthingstotakeupintheofficesinceshe

______awayforquiteafewdays.

正确选项1.hasbeen(V)

57、Thereareovertwo______Partymembersinourcity.

正确选项1.million(V)

58、Thereisno______tothehousefromthemainroad.

正确选项1.access(V)

59、Theygotupearlytoseethesun_______.

正确选项1.rise(V)

60、Theywere______acommunicationsatellite.

正确选项1.successfulinlaunching(V)

61、WeshouldspeakEnglishas________aspossible.

正确选项1.much(V)

62、We’llvisittheMonkeyIslandnextSundayifourteacher______withus.

正确选项1.goes(V)

63、We’vemadesomeachievements,butthereisstillalongway_____.

正确选项1.togo(V)

64、Whatistheexactair________?

正确选项1.fare(V)

65、-Whatisyourjob?

-I’m____________accountant.

正确选项1.an(V)

66、Who’sthewomanintheredcoat?She’s_____mother.

正确选项1.TomandKate’s(V)

67、Youcanpickaspecifictimeandplaceandaskthem______theywanttogo.

正确选项1.if(V)

68、Youcanusethem_______youworkhere.

正确选项1.incase(V)

69、You’vecaughtacold.You’dbetter_______toschool.

正确选项1.notgo(V)

70、Yourgoalistopublishabookandhave_____manuscriptsentouttopublishersbyNovember2016.

正确选项1.the(V)阅读理解（单选题）

Aletterofinvitationiswrittentoinvitepeopleforabusinesseventorpersonaloccasion.Thelettershouldbeshortandclear.Asoftandpolitetoneshouldbeused.Aninvitationlettershouldhavethedate,timeandtheevent.Alwayssendtheletterofinvitationinadvance.Youneedtoletpeopleknowaboutatleastaweekbeforetheeventsothattheycanplantocometotheevent.

Let’stakealookatsomestepsthatwillhelpyououtlinealetterofinvitation:

*Begintheletterwithnameandaddressofsenderandreceiver.Notethedate.

*Startthemainbodyoftheletterwithsalutations,awordlike“Dear”followedbythereceiver’sname.

*Givetheeventinthefirstparagraph.

*Putrelevantfactslikedate,timeandplaceoftheeventinthebeginning.

*Makethatthereceiversknowthewaytotheplace.

Letthereceiversknowthattheyhavetonoticetheinviterswhethertheywilljointheeventornotbeforeacertaindate.Theletterwillnotewiththedetailsofacontactpersontoconfirmtheirattendancefortheevent.

1、Theletterofinvitationshouldnotbe________.

正确选项1.easy(V)

2、What’sthepurposeofwritingaletterofinvitation?

正确选项1.EitherAorB.(V)

3、Whichisnotnecessarywhenwritingaletterofinvitation?

正确选项1.Weather(V)

4、Whichmightbethetitleofthewholepassage?

正确选项1.Howtowritealetterofinvitation(V)

5、Whyshouldwesendtheletterofinvitationinadvance?

正确选项1.Becausethereceiverwillneedtoplantocometotheevent.(V)

Hi,Xiaoyan,

Youwanttoknowaboutmygym.

Thegymis“NewYou”.Thephonenumberis0207911340.It’snearOxfordCircus.

Thereisaswimmingpoolandtherearealotofclasses.ThereisayogaclassonTuesdaymorningandthereareaerobicsclasseseveryevening.ThereisalsoaTaiChiclass,onWednesdayandSaturdayafternoonbetween2:00and3:00.Therearelotsofrunningmachinesandweightsmachines,buttherearen’tanybicycles.There’sasauna,butthereisn’tasteamroomandthereareveryniceshowersandfreecosmetics!Thebesttimetocomeisintheeveningbecausetherearealotoftrainerstohelpyou.Therearedifferentwaystopayfortheclasses.Youcanpaybycash,creditcardorcheque.

Seeyouthere?

Jane

1、Howcanyoupayfortheclass?

正确选项1.Bycreditcardorcash.(V)

2、Whatisfreeinthegym?

正确选项1.Cosmetics.(V)

3、Whencanyougotoaerobicsclassin“NewYou”?

正确选项1.OnSaturdayevening.(V)

4、WhendoestheTaiChiclassstart?

正确选项1.At2:00p.m.onWednesdayandSaturday.(V)

5、Whyistheeveningthebesttimetogotothegym“NewYou”?

正确选项1.Becausetherearealotoftrainerstohelpyou.(V)

Therearedifferentpiecesofsoftwaretodealwithelectronicfiles.ThemostpopularsoftwaresofarisMicrosoftOffice2010(withWord,Excelandothertools)oritshigherversion.PeopleuseWord2010toprocesstextanduseExcel2010toprocessdata,andhaveimprovedworkeffectivenessandefficiency.

Althoughtheuseofelectronicfilingisalsoanimportantsteptopaperlessmanagement,forsomeoffices,veryimportantdocumentsarealsokeptas“hardcopies”becausepeoplesometimesmayneedtosigntheirnamesinthe“hardcopies”.

1、Arealldocumentskeptaselectronicfiles?

正确选项1.No.(V)

2、CanMicrosoftOffice2010beusedtoprocesstext?

正确选项1.Notgiven.(V)

3、Whatdopeopleusetoprocessdataaccordingtothepassage?

正确选项1.Excel2010(V)

4、Whatisthemostpopularsoftwaresofartodealwithelectronicfiles?

正确选项1.MicrosoftOffice2010(V)

5、Whyaresomeimportantdocumentskeptas“hardcopies”?

正确选项1.Becausepeoplewanttoleavetheirnamesinthecopies.(V)

Ifyouthoughthandshakeswerejustagestureofgreeting,thenthinkagain!Ahandshakeisnotonlyawayofgreeting;itcanalsoshowyourpersonality.Sinceweallwanttosetagoodfirstimpression,itisimportanttoknowtherightshakinghandsmanners.

Standupandmaintaineyecontactwhileshakinghands.Ifyouareseatedwhensomeonecomesforahandshake,standupandshakehisorherhand.Itisimpolitetobestillseated.Keeprightdistancebetweenthetwoofyou;nottooclose,butenoughdistancetoshakeyourhandswell.Keepingeyecontactmakestheotherpersonfeelwelcomeandcomfortable.

Keepahandshakebriefandfirm.Youletgoofeachother’shandafter2-3seconds.Makesureyourhandshakeendsbeforeyourconversationdoes.One’shandshakeshouldshowafeelingofstrengthandwarmth.Thehandshouldbefirmandnotlifelesslikeseaweed.Then,howfirmshouldahandshakebe?Justgrasptheperson’shandcompletelyanddonotpressittoohard.

1、Howlongdoesahandshakeusuallylast?

正确选项1.2-3seconds.(V)

2、Ifyouareseatedwhensomeonecomesforahandshake,youshould________.

正确选项1.standupandshakehisorherhand(V)

3、Keepingeyecontactwhileshakinghandsmakestheotherpersonfeel________.

正确选项1.comfortable(V)

4、Whichofthefollowingstatementsaboutthesignificanceofhandshakesisnottrue?

正确选项1.Handshakesarejustagestureofgreeting.(V)

5、Whichofthefollowingwordscanbestdescribeaproperhandshake?

正确选项1.Briefandfirm(V)

Aworkplanisanimportanttooltotellwhattaskstodo,whentofinish,whototake,wheretogoandhowtogetthere.Theworkplanorganizesyourtaskwithatimetableofwhat,whenandhowajobneedstobedone.Withintheteam,aworkplancantelleachmemberwhatisbeingdoneandwhy.Aworkplansetsobjectives.Theclearobjectivescanhelptheprocessofplanning,developingandmanagingaproject.Throughtheworkplan,theteamleaderisabletoidentifythetasksathand,thedeadlinesforcompletion,andtheresponsiblepartiesforeffectivemanagement.Aneffectiveworkplancanshowyouwhetheryourprojectisbeingcarriedaccordingtothetimetable.Ifeverythingisgoingonwell,justkeeponfollowingtheplan.Thescheduleshouldbeflexible.Itcanbechangedformorerealistictimelineswhenmeetinganyproblems.

1、Whatdoesthe“deadlines”(Para.2)mean?

正确选项1.Thepointintimeatwhichsomethingmustbecompleted.(V)

2、Whatcantheclearobjectivesdo?

正确选项1.Theycanhelptheprocessofplanning,developingandmanagingaproject.(V)

3、Whatisthebesttitleforthepassage?

正确选项1.Theimportanceofaworkplan(V)

4、Whichofthefollowingisnotmentionedinthepassage?

正确选项1.Aworkplanhelpscutdownexpenses.(V)

5、Whichofthefollowingistrueaccordingtothepassage?

正确选项1.Youcanchangeyourplanformorerealistictimelineswhenmeetinganyproblems..(V)

Foxesandfarmershavenevergotonwell.Thesefoxeshavelongbeenaccusedofkillingfarmanimals.Theyareofficiallyclassifiedasharmfulandfarmerstrytokeeptheirnumbersdownbyshootingorpoisoning(毒害)them.Farmerscanalsocallontheservicesoftheirlocalhunttocontrolthefoxpopulation.Huntingconsistsofchasingafoxacrossthecountryside,withagroupofspeciallytraineddogs,followedbymenandwomenridinghorses.Whenthedogseventuallycatchthefoxtheykillitorahuntershootsit.Peoplewhotakepartinhuntingthinkofitasasport;theywearaspecialuniformofredcoatsandwhitetrousers,andfollowstrictcodesofbehavior.Butowningahorseandhuntingregularlyisexpensive,somosthuntersarewealthy.Itisestimatedthatupto100,000peoplewatchortakepartinfoxhunting.Butoverthelastcoupleofdecadesthenumberofpeopleopposedtofoxhunting,becausetheythinkitiscruel,hasrisengreatly.Nowadaysitmusthavesomekindofconflictsbetweenhuntersandhuntsaboteurs(破坏者).Sometimestheseincidentsleadtoviolence,butmostlysaboteursinterfere(打扰)withhuntsbymisleadinghuntersanddisturbingthesmellofthefox,whichthedogsfollow.Thisyearsupportersoffoxhuntingfaceamuchbiggerthreattotheirsport.ALaborPartyMemberoftheParliament(议会),MikeFoster,istryingtogetParliamenttoapproveanewlawwhichwillmakethehuntingofwildanimalswithdogsillegal.Ifthelawispassed,wildanimalslikefoxeswillbeprotectedunderthebaninBritain.

1、Whatdoesthewordwealthy(Para.3)mean?

正确选项1.Rich.(V)

2、AnewlawmaybepassedbytheBritishParliament__________.

正确选项1.toforbidhuntinganimalswithdogs(V)

3、Accordingthepassage,whichofthefollowingstatementsisFALSE?

正确选项1.Allthepeoplesupportthefoxhuntingtoday.(V)

4、Itcanbelearnedfromthepassagethat__________.

正确选项1.huntingfoxeswithdogsisconsideredcruelandviolent(V)

5、ThefoxhuntinginBritainisspecialbecause__________.

正确选项1.thehuntershaveasetofrulestofollow(V)

Hi,Joe,Howareyou?I’msittingonthebalconyofmyhotel.IamlookingatHydeParkinLondonandIamthinkingaboutmylifehere.Iamhavingawonderfultime.Ilikemyjob–itisveryinteresting,andmycolleaguesaregreat.IloveLondon–it’sbusy,noisy,crowdedandexciting.Thecinemas,theatres,pubsandrestaurantsarereallynice,–butthey’retooexpensive!IthinkthepeopleinLondonareveryfriendly(surprise!)andI’vegotsomenewfriends.WhatistheweatherlikeinShanghai?Isitraining?Hereit’slovely!Itisn’tfoggy!Thesunisshiningandthebirdsaresinging.It’sverywarm.Anditismybirthdaytoday.ButIammissingyouallinShanghai.COMEANDVISIT!Love,Xiaoyan

1、WhydoesXiaoyanstayinLondon?

正确选项1.Sheisworking.(V)

2、WhatareXiaoyan’sLondoncolleagueslike?

正确选项1.Theyarenice.(V)

3、WhatdoesXiaoyanthinkofLondon?

正确选项1.Itisexciting.(V)

4、WhatdoesXiaoyanthinkofpeopleinLondon?

正确选项1.Theyarefriendly.(V)

5、What’stheweatherlikeinLondonwhenXiaoyaniswritingthisletter?

正确选项1.Itiswarm.(V)阅读理解（判断题）

Asmoreworkershavetheirownpersonalcomputersatwork,e-mailsarebeginningtotakeoverformalmemowritinginmanycompanies.Emailmessagesarewritten,sent,andusuallyreadonacomputerscreen.

Thereareseveraladvantagesinsendinge-mailmessages.

E-mailscanbesentreadilytoanyonelistedinyouraddressbook,afeaturethatletsyoustorefrequentlyusede-mailaddresses.Messagescanbesenttoasmanypeopleasyouwantwithasimpleclickonthe“send”button.Whetherlongorshort,documentscanbesentinseconds.

Messagesaresentinrealtime,andthereceiverscanreadane-mailanytimeanywheretheylogonane-mailaccount.Itdoesn’tmatterwhetherthereceiversaresittingbeforethecomputerscreenornotwhileyouwritethee-mail.Themessagesarealwaysheldinanelectronicmailbox.

Youcanalsoattachfilesinyoure-mails.Documentsfromothersoftwareprogramscanbeattachedtothee-mailmessage.

Onceyouareusedtoworkingwithe-mails,itimprovesworkefficiencyalot.Besides,itisrelativelyinexpensiveinthelongrunanditsavespaper.

1、Nomatterhowlongthedocumentsare,theycanbesentthroughemails.

正确选项1.T(V)

2、Nowadays,manycompaniesstilluseformalmemowriting.

正确选项1.F(V)

3、Thesecondwhenyousendtheemailmessage,peoplereceiveit.

正确选项1.T(V)

4、Workingwithemailisonewayofsavingtimeandenergy.

正确选项1.T(V)

5、Youcouldsendthesameemailmessagetomanypeopleatthesametime.

正确选项1.T(V)

Companiesoftenpostajobdescriptionontheirwebsitewhentheywanttohavenewemployees.Ajobdescriptionisoneofthefirstthingsajobseekerreads.Awellwrittenjobdescriptioncanansweralotofquestionsfromjobseekersbeforetheyapplyforthejob.Ajobdescriptionshouldbeclearandshort.Thenwhatinformationshouldbeincludedinajobdescription?

Ajobdescriptionshouldgiveacleardescriptionofthejob.Itshouldclearlydescribeduties,responsibilitiesandrequirementsforthejob,suchaseducation,experienceandskills,etc.

Itmayalsohaveinformationaboutworkingconditions,tools,relationshipwithotherjobs,andspecialworkingconditions,suchasworkingduringnight,ortheneedtotravel.

Mostjobseekersnowgotoacompany’swebsitetolookforjobdescriptionswhentheyarehuntingforajob.Theywilluseittodecidewhethertheywanttoapplyforthejobornot.

1、Ajobdescriptionisanemploymentadvertisement.

正确选项1.F(V)

2、Ajobdescriptionistheonlystandardtotestwhetherjobseekersshouldapplyforthejob.

正确选项1.F(V)

3、Ajobdescriptionshouldincludealotofinformation.

正确选项1.T(V)

4、Ajobhunterwillreadthejobdescriptionfirstwhenhuntingforajob.

正确选项1.T(V)

5、Companiesoftenhavejobfairswhentheywanttorecruitnewemployees.

正确选项1.F(V)

Doyou,sometimes,needtogotomeetsomevisitorsattheairport?Whatshouldyoudowhenyoumeetthem?Whatshouldyoutalkabout?Ontheirarrival,youshouldpayattentiontothefollowingpoints:

*Goinguptomeetthevisitors

*Askingabouttheirjourney

*Helpingwiththeirluggage

Whengoingtothevisitorsandmakingintroductionattheairport,youshouldrememberthatthepersonoflessimportance,regardlessofgender,isintroducedtothepersonofgreaterimportanceandthevisitorisalwaysmoreimportantthananyoneinyourorganization.Theintroductionisusuallyfollowedbyabriefandfirmhandshake.

Tobreaktheice,afterintroduction,youcanaskabouttheirjourney,like:“Didyouenjoyyourjourney?”,“Howwasyourtrip?”etc.Ifyouwanttobemorefriendlyandhelpful,youmayoffertotaketheluggage.

Whenyougettothehotel,accompanyyourvisitorstothehotelfrontdeskandhelpthemwiththecheck-in.Aftercheck-in,askabellboytohelpcarrytheluggage.

Whenyourvisitorshavesettleddown,discusstheschedulewiththemtoseeiftheremightbeanychanges.Iftherearechanges,don’tforgettolettherelatedpersonsknow.

1、Ifyouwanttobemorefriendlyandhelpful,you’dbetterhelpcarrytheluggage.

正确选项1.T(V)

2、Inordertobreaktheice,youmayaskvisitorsabouttheirjourneyaftertheintroduction.

正确选项1.T(V)

3、Itisnotfriendlytoaskaboutthevisitor’sjourney.

正确选项1.F(V)

4、Theintroductionisusuallystartingwithabriefandfirmhandshake.

正确选项1.T(V)

5、Youshoulddiscusstheschedulewiththevisitorsbeforethey’vesettleddown.

正确选项1.F(V)

Howoftenshouldfilingbedone?Itdependsonhowbusytheofficeis.Inverybusyorganizations,filingisdoneatleasteveryday.Inasmallorlessbusyoffice,filingcanbedoneonceortwiceaweek.

FilingEquipment.Toolsthatpeopleuseinsortingoutdocumentsrangefromsmallinstrumentssuchaspaperclips,officepinsandstaplerstobigmachinessuchasphotocopiers,printersandpapershredders.

KindsofFiles.Documentstakenoutveryoftenareusuallykeptinclipfolders;otherwisetheyareoftenkeptinleverarchfiles.Besides,suspensionfilesandboxfilesarealsousedfordifferentpurposes.

Whatshouldbefiled?Peopleneedtofiledocumentsthataresenttoorreceivedfrombyotherpeopleororganizations.Thesedocumentscanbeletters,reports,financialrecords,policydocuments,etc.

1、Filingshouldbedoneeverydayineachoffice.

正确选项1.F(V)

2、Ifyouneedalwaysreadthedocuments,youcanputthemintoleverarchfiles.

正确选项1.F(V)

3、Itisnecessarytodofilingnolessthanonceeveryweekinasmalloffice.

正确选项1.T(V)

4、Onlybiginstrumentsareusefulinsortingoutfiles.

正确选项1.F(V)

5、Thecompany’sannualreportsusuallyneedtobefiled.

正确选项1.T(V)

InBritainpeopleusuallyhaveadoctorneartheirhomeorintheirtown.Thisisthelocaldoctor.Youhavetoregisterwithadoctorbeforeyoucanmakeanappointment.Youusuallyhavetofillinaformandthedoctorexaminesyou.Familiesoftenallregisterwiththesamedoctor.

Doctorsoftenworktogetheringroups,andthenameoftheplacewheretheyworkisaDoctor’sSurgery.Thegovernmentpaysforthissystem,anditisfreetogotoseeyourdoctor.

Ifthedoctordecidesthatyouneedtreatmenthecanprescribemedicine.Forexamplehecanprescribeantibioticsforaninfection.Medicinecanbetabletstotakewithwaterorliquidtodrink.Thedoctorwritestheprescription.Youtaketheprescriptiontothechemist’s,andthechemistwillmakeupthemedicineforyou.Youusuallyhavetopaysomemoneyforthemedicine—butyoudon’thavetopaythefullprice.

1、Britishfamiliesoftenregisterwiththesamedoctor.

正确选项1.T(V)

2、Britishpeopledon’thavetopaywhentheyseetheirdoctor.

正确选项1.T(V)

3、Britishpeopleusuallygoalongwaytoseeadoctor.

正确选项1.F(V)

4、Britishpeopleusuallyhavetopayfortheirprescriptionatthechemist's.

正确选项1.T(V)

5、DoctorsalwaysworkaloneintheirownDoctor’sSurgery.

正确选项1.F(V)

Meetingsareverycommonnowadays.Theycanbeweekly,monthlyorannually.Somepeoplethinkmostmeetingsfeellikeawasteoftime.Theyseempointlessandboringattimes.

Thenhowdoyourunaneffectivemeeting?

First,assignroles,suchasgreeter,timekeeperandnotetaker,sothatyou,theorganizer,canbefreetoleaddiscussionsandpresentations.

Next,takechargefromthestart.Everyonewilllistentoyouandjoinyourdiscussionifyoutakechargeineveryaspectofthemeeting.Showeveryonethatyoureallyknowwhatyouaretalkingabout,andeverythingthatyoutalkaboutisuseful.

Mostimportantofall,followtheagenda.Attheendofthemeeting,spendalittleextratimefortheparticipantstodiscussanythingthatneedstobeimmediatelydiscussedbutwhichmaynothavebeenontheagenda.

Alwaysasktheparticipantsquestionstospeaktheirmindsandkeeptheminterested.Rememberthatagoodmeetingisatwo-waycommunication.Beopentoeveryone’sopinion,ideas,andsuggestions.Don’tforgettothankthemfortheideastheypresent.

Andfinally,closethemeetingwitheveryoneknowingwhatisexpectedofthemandwhattheyshoulddoforthefollowingweeks.Then,sendoutmeetingminuteswithinafewdays,whileeveryonestillremembersthepoints.

1、Asuccessfulmeetingshouldhavedifferentpeopletoplaydifferentroles.

正确选项1.T(V)

2、Anunsuccessfulmeetingmightbefullofsingle-waycommunication.

正确选项1.T(V)

3、Generally