酒店情景应急口语汇总

酒店情景应急口语汇总相关词汇01接待服务确认预订ConfirmReservation查看记录CheckRecord登记入住Check-in登记Registration表格Form付款Payment服务生/侍者Waiter行李Luggage房价RoomRate标准价StandardRate定金AdvanceDeposit房价表RateSheets价目表Tariff现金Cash信用卡CreditCard收据Receipt房间号码RoomNumber房间钥匙RoomKey房卡KeyCard餐券Coupon签名Sign押金Deposit总共Altogether行李Baggage数量(件、块、张)Piece程序,手续Procedurecheck

in.mp3音频：00:00/08:0302关键句型问询1)Welcometoourhotel!欢迎光临我们酒店。2)So,youhavegotaltogetherfourpiecesofbaggage?您一共带了4件行李,是不是?3)Letmehaveacheckagain.让我再看一下。4)TheReceptionDeskisstraightahead.接待处就在前面。5)Afteryou,please.您先请。6)Pleasehaveaseatforawhile,I’llhelpyouwiththecheck-inprocedure.请在那边稍坐一会儿,我将会为您办理入住手续。确认预订信息1)Doyouhaveareservation?您有预订吗?2)Ihavemadeareservationseveraldaysago.我前几天已经预订了房间。3)Ihaveareservationforasingleroomwithabathhere.我在这订了一个带浴室的单人间。4)dustamoment,Ihavetolookthroughourlistofreservation.请稍等片刻,我得看一下我们的预订名单。5)Yes,wedohaveareservationforyou.对了,我们这儿是有您预订的房间。6)Iamafraidwehavenorecordofyourreservation.我们恐怕没有您的预约记录。7)MayIhaveyourname,sir,please?先生，请问您叫什么名字?8)MynameisWangMingming.我的名字是王明明。询问房间信息1)Doyouhaveanyvacant/spareroominthehotel?旅馆里有空余房间吗?2)I'lltakealookatthehotel'sbookingsituation.我来查看一下本店房间的预订情况。3)Sorry.wehavenovacant/spareroomforyou.ButIcanrecommendyoutotheOrientHotel,whereyoumaygetaspareroom.对不起,我们已经客满了。但是我可以介绍您去东方饭店,那里有空余的房间。4)Iamsorry,sir.wehavenovacantroomforyou.Ourroomshavebeenfullybookedforthenextweek.很抱歉,先生。我们现在没有空房,一直到下星期的房间已经全都预订满了。5)Yes,westillhaveplentyofrooms.是的,我们还有大量空房。6)Wedohaveasingleroomavailableforthosedates.我们确实有一个单间,在这段时间可以用。房间要求1)Whattypeofroomwouldyoulike?您要什么样的房间?2)I'dlikeasingleroomwithbath.我想订一个带浴室的单人房间。3)Iwantadoubleroomwithabath.我要一间有浴室的双人房。4)IthinkIwanttotaketheroomwithafrontview.我想要阳面的房间。5)I’dlikeaquietroomawayfromthestreetifitispossible.如有可能我想要一个不临街的安静房间。入住登记1)Wouldyoufillinthisregistrationform?麻烦填写这张住宿登记表2)Haveyougotthroughwiththecheck-inprocedure?你是否已经办妥住宿登记手续?3)Wouldyoupleasefilloutthisformwhileprepareyourkeycardforyou?请您把这份表填好,我同时就给您开出入证。4)Couldyousignyourname,please?请签上您的姓名。5)MayIseeyourpassportplease?请出示您的护照。6)MayIhaveyourpassportorIDCardplease?请出示您的护照或身份证。7)Howlongdoyouintendtostayinthishotel?/Howlongwillyoubestaying?您准备住多久?8)WellbeleavingonSundaymorning.我们将在星期天上午离开。9)WhatshouldIfillinunderROOMNUMBER?房间号码这一项我该怎么填呢?10)I’llputintheroomnumberforyoulateron.过会儿我来给您填上房间号码。11)Youforgottoputinthedateofyourdeparture.忘了填写离店日期了。关于收费1)Whatistherate,please?请问房费多少?2)Howmuchadaydoyoucharge?每天收费多少?3)Thecurrentrateis$50pernight.现行房费是50美元一天。4)Itisahundredyuanadayincludingheatingfee.Butexcludingservicecharge.一百元一天,包括供暖费但不包括服务费。5)It'squitereasonable.收费十分合理6)Youmaypayincashorwithcreditcard.您可以付现金也可以用信用卡。7)Howwouldyouliketomakepayment,bycreditcardorbycash?请问您想用现金付款还是用信用卡付款?8)Wouldyoupleasepay1000RMBasdeposit?Wewillreturnthebalancetoyouwhenyoucheckout.请您付1000元押金,我们将在您退房时将余额还您。9)Wouldyoumindpayingahundredyuaninadvance?能否请您先预付一百元钱?10)Thisisthereceipt.Pleasekeepit.这是收据,请收好。11)What'sthepricedifference?两种房间的价格有什么不同?12)Adoubleroomwithafrontviewis140dollarspernight,onewitharearviewis115dollarspernight.一间双人房朝阳面的每晚140美元,背阴面的每晚115美元。其他服务1)Couldyoukeepmyvaluables?是否可代为保管贵重物品?2)Ishotwateravailableanytime?随时都有热水供应吗?3)We'llofferourguestscomplimentarybreakfast.我们给顾客提供免费早餐。4)Ifthere'sanythingyouneed,justringreception.a如果您需要什么,就打电话给服务台。5)I’llgetthebellmantotakeyourluggageup.我会叫行李生帮您把行李送到房间。6)Thebellmanherewilltakeyourluggageandshowyoutheway.这里的行李生会为您提行李,并为您带路。03Dialogues01散客入住R=Receptionist(接待员)

G=Guest(宾客)R:

Goodmorning,sir.CanIhelpyou?先生早上好,有需要帮助的吗?G:

Goodmorning!Ihaveareservationforasingleroomwithabathhere.早上好!我在这订了一个带浴室的单人间。R:

MayIhaveyourname,sir,please?青问您叫什么名字?G:

ZhangXiaofeng.张晓峰R:

Waitamoment,sir.Ihavetolookthroughourlistofreservations.Yes,wedohaveareservationforyou,Mr.Zhang.WouldyoupleasefilloutthisformwhileIpreparethekeycardforyou?先生,请稍等片刻,我得看一下我们的顶订名单,我们这里有张先生您的预订。我去为您准备房卡，能否请您填一下这张表格?G:

Yes.CanIborrowyourpenforaminute,please?好的。能不能借一下你的笔?R:

Sure.Hereyouare.当然，给您。G:

WhatshouldIfillinunderROOMNUMBER?房间号码我应该怎么填?R:

YoucanJustskipthat,I’llputintheroomnumber.您可以直接跳过这项,稍后我会帮您填上房间号码的。G:

(Afterhehascompletedtheform)Hereyouare.IthinkI'vefilledineverythingcorrectly.(在他填完表格后)给你表格。我想我已经把各项正确地填好了。R:

Letmesee.name,address,nationality,passportnumber,placeofissue,signatureanddateofdeparture.Oh,here,sir.Youforgottoputinthedateofyourdeparture.Hereletmefillitinforyou.Youareleavingon…?让我看一下…姓名,地址,国籍,护]照号码,签发地点、签名和离开时间。哦,先生,你看这里,您忘记填离开日期了.我来帮您填吧,您准备什么时开我们酒店呢?G:

October24.10月24日R:

Noweverything'sinorder.Andhereisyourkey,Mr.Zhang.Yourroomnumberis1420.Itisonthe14thfloorandthedailyrateis150yuan.Hereaisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhen

yousignforyourmealsanddrinksintherestaurantsandthebars.YoualsoneedtoshowitwhenyoucollectyourkeyfromtheInformationDesk.现在所有都填好了。张先生,这是您的钥匙,您的房间号是1420。您的房间在14层,每天的费用是150元,这是您的房卡,上面有您所有的预订信息、酒店服务以及酒店的规章制度。请随时带好这张卡。当您在餐厅和酒吧进行餐饮时都要出示这张卡片。在服务台拿钥匙也要出示这张卡。G:

OK.I'lltakegoodcareofit.好的,我会好好保管的。R:

Andnowifyouareready,Mr.Zhang,I’llcallthebell-boyandhe'lltakeyoutoyourroom.那么现在,张先生,如果您已经一切都准备就绪的话,我就叫服务生过来了,他会把您带到您的房间去。G:

Yes,I'mready.好的,我已经准备好了R:

Ihopeyouenjoyyourstaywithus.希望您在我们酒店待得愉快。G:

Thankyou!谢谢！R:

You’arewelcome!不用谢。03接待无预订的顾客(有空房)R=Receptionist(接待员)

G=Guest(宾客)R:

Goodmorning,sir.WhatcanIdoforyou?先生早上好,有什么能为你服务的吗?G:

Yes,please.IhavejustarrivedfromBeijing,andwanttolivehereforawhile.是的。我从北京过来,想在你们酒店住上一段时间。R:

Haveyoumadeareservation,sir?先生请问您有预订吗?G:

I’mafraidnot.R:

Howmanypeopledoyouhave,please?请问你们总共有多少人?G:

Justone.Iamalone.就我一个人,我是自己来的。R:

Justamoment,please.Ihavetocheckifthereisaroomavailablerightnow.Yes,westillhaveplentyofrooms.请稍微等一下,我得去査一查现在还有没有空房,是的,我们还有一些空房。G:

That'sgreat.ThenI'dlikeasingleroomwithbath那太好了,我想要一个带浴室的单人房间。R:

Noproblem.MayIhaveyourname,please?没问题。请问您的姓名是?G:

MikeMiller.麦克米勒。R:

Howlongdoyouintendtostayinthishotel?那您想在这儿呆多久呢?G:

IwillstayhereuntilOctober4th.我会在这儿一直待到10月4日。R:

Wouldyoufillinthisregistrationform?麻烦填写一下这张住宿登记表。G:

Beforethat,canyoutellmehowmuchadayyouwillcharge?在这之前,你能否告诉我毎天收费多少?R:

Itisonehundredyuanadayincludingheatingfee,butexcludingservicecharge.百元一天,包括供暖费但不包括服务费。G:

Itsoundsreasonable.Hereistheregistrationform.听起来还算合理。这是登记表R:

Ok,itis600yuanintotal.Howwillyoupayit?好的,一共是600元,请问您想如何支付?G:

Doyouacceptcreditcards?这里可使用信用卡吗?R:

Yes.可以。G:

ThenIwillpaythefeebythecreditcard.那我就用信用卡支付了。R:

Alltheprocedureshavebeenfinished.Youcancheckinnow.所有都已经完成了,您可以入住了。G:

Couldyoukeepmyvaluables?是否可代为保管贵重物品？R:

Yes.Youcangivethemtothebellboy,andhewillkeepitwellforyou.可以,你可以把它们交给服务生,他会为您保管好G:

BytheWay,ishotwateravailableanytime?顺便问一下,随时都有热水供应吗？R:

Orcourse.Ihavearrangedaroomwithabigbalcony.当然是的。我给你安排了一间面对大海的有大阳台的。G:

Thankyouverymuch!十分感谢！R:

It'smypleasure.不客气。03接待无预订的顾客(无空房)R=Receptionist(接待员)

G=Guest(宾客)R:

Goodafternoon.sir.WelcometoXinxinHotel.先生下午好,欢迎来到新新酒店。Goodafternoon.Haveyou(Doyouhave)anyvacantroominthehotel?下午好,你们酒店现在有空房吗?R:

Iamsorry,sir,wehavenovacantroomforyouOurroomshavebeenfullybookedforthenext.很抱歉,先生。我们现在没有空房,一直到下星期的房间已经全都顶订满了。G:

Whatapity.Whileitismyfirsttimetovisitthiscity,Ihavejustheardofyourhotelfromoneofmyfriends,andIamfamiliarwithnothinghere.WhatshouldIdothen?太遗憾了。可我是第一次来这座城市,只听一个朋友提起过你们酒店,对其他地方完全都不熟悉。这可如何是好?R:

Don'tworry,IcanrecommendyoutotheOrientHotelwhereyoumaygetaspareroom.不用担心,我可以介绍您去东方饭店,那里有空余的。G:

Thatsoundsverygood.CanIbooktheplaneticketthere?听起来不错。我能在那里订机票吗？R:

Yes,itwillbookanyticketsyouwantforyou.可以,他会帮您订所有您需要的票G:

Cou