商务信函写作训练课件

ComposeappropriatecongratulationlettersGivecongratulationsandpraiseproperlyExpressproperfeelingObjectivesGettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyWhatisaLetterofCongratulationAcongratulationletterisusedforpraisingapersononhisorhersuccess.Thisletterisagreatgesturetomaintainpersonalaswellasprofessionalrelationships.Everyonelikestohaveaccomplishmentsacknowledged.Suchalettermakestherecipientproudofhisorhersuccess.Whetherwrittentoaclosefriendoradistantbusinessassociate,thelettershouldbefullofenthusiasmandhappiness.Theletterhastotellhowmuchhappyyouareonhearingthenewsofhisorhersuccess.Itmaybeshort,butitshouldcontainpersonalremarksorreferencesGettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyTipsonWritingKeepyourletterpositiveanddon’tincludeanynegativecommentsorunhappynews.Trytoavoidexcessiveflattery.Keepyourcongratulationlettersimpleandconcise—underonepageinlength.Writethecongratulationletterassoonaspossibleafterthefortunateeventtakesplace.GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

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UsefulExpressions1.Congratulations,allofusfeelproudofyourremarkableachievements!祝贺你，我们都为您所取得的巨大成就感到骄傲。2.Iamsopleasedandhappytohearthat...听到……我真的非常高兴。3.Iwritetocongratulateyouupon...我写信来祝贺你……。4.Iofferyoumywarmestcongratulationsonyour...对于你的……我表示热烈的祝贺。GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

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UsefulExpressions5.Wearejustasproudascanbeofyouandsendourcongratulations.我们为你感到由衷的自豪！祝贺你！6.Iwishyoustillfurthersuccess!预祝你取得更大的成功。7.Pleaseacceptourmostsincerecongratulationsandverybestwishesforallthegoodfutureintheworld.谨向你表示祝贺和最良好的祝福。GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

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StudyPracticeStepsofWritingaLetterofCongratulationPurposeofwritingSourceofthenewsPraisePositiveclosingComposeappropriatelettersofthanksExpressthanksproperlyandsincerelyGivespecificinformationtoshowappreciationMakecorrectcomplexsentencesObjectivesGettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyWhatisaLetterofThank-youWhodoesnotliketofeelappreciated?Anyonewhohasdonesomethingforyouorforyourcompanymostcertainlywillappreciateyourtakingtimetosay“thankyou.”Thank-youlettersenhancebusinessandpersonalrelationshipsandrewardthosewhomakeapracticeofsendingthem.Evenwhenyouhavethankedsomeoneinperson,awrittenthank-youisoftenexpectedor,atleast,appreciated.Inthebusinessworld,thethank-youletterhasbecomeamustifyoucareaboutyourcareer. GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyTipsonWritingAddressyourlettertoaspecificperson,ifpossible,notjustthecompanyororganizationingeneral.Describewhatyouaregratefulfor(notjust“thelovelygift”or“thenicepresent”).Elaborateonyourappreciation.Tellhowusefulorappropriateitis,howyouplantouseit,whereyouhaveplacedit,orhowitenhancesyourlife,home,office.Writeclearlyandconcisely.GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyUsefulExpressions开头段常用句式：1.Iamwritingtoextendmysinceregratitudefor...2.Iamwritingtoexpressmythanksfor...3.Iamwritingtoshowmysincereappreciationfor...4.Iwouldliketoconveyinthislettermyheartfeltthankstoyoufor...5.IfeeldeeplyindebtedtoyouandIreallydon'tknowhowtothankyouenoughforyourhelp.结尾段常用句式6.Imustthankyouagainforyourgeneroushelp.7.Mytruegratitudeisbeyondtheword'sdescription.8.Ifeelmostobligedtothankyouoncemore.9.Pleaseacceptmygratitude,nowandalways.GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyTostateyourpurposeofwritingdirectlyandexpressyourthankfulness;Toelaborateyourreasonofthankfulness;3.Toexpressyourthankfulnessagain.ConsolidatingYourSkillsPracticeSample

StudyGettingStartedConsolidatingYourSkillsStepsofWritingaLetterofThank-youComposeappropriatelettersofcomplaintUsepropertoneinmakingrequestsObjectivesGettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyWhatisaLetterofComplaint?Atsomepoint,we’redisappointedinsomebodythatprovidesuswithproductsorservices.Somecomplaintscanbehandledbytelephone.Ingeneral,however,aletterofcomplaint(alsoknownasaclaimletterorconsumeractionletter)ismoreeffective.First,you’veputsomethingtangibleonsomeone’sdesk—eventuallyitmustbedealtwith.Second,youcanbemoretactfulinaletter.Third,thedetailsareconveyedinanaccessibleform(it’shardtoimaginesomeoneontheotherendofthetelephonetakingdowndates,names,andinvoicenumbersascarefullyasyouwouldspellthemoutinaletter).Fourth,youhavearecordofyourcomplaintGettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyTipsonWritingIncludeyourcontactinformation(name,address,phonenumber,andemailaddress)sothattheperson(s)canreachyoutodiscussanyquestionsorconcerns.Providetherelevantfacts,dates,names,anddetailsclearly.StateexactlywhatyouwantdoneabouttheproblemandwhenyouexpectyourcomplainttoberesolvedExpressconfidencethatyourcomplaintletterwillbeaddressedpromptlyandtheproblemsettledsatisfactorily.Writeyourletterwithafriendlyandcomplimentarytoneandavoidwritinganangry,sarcastic,orthreateningletter.Thepersonreadingyourletterprobablywasnotresponsibleforyourproblembutmaybeveryhelpfulinresolvingit.Makeyourletterbriefandtothepoint.GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyUsefulExpressions写作目的:1.I’mwritingtocomplainabout/that2.I’mwritingtomakeacomplainabout3.I’mwritingtobringyourattentiontothe4.Imustinviteyourattentiontothefactthatthelearningenvironmentinthecommunityisgettingworseandworse.5.IamafraidIhavetoplaceacomplaintagainstthepoorserviceinyourrestaurant.GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyUsefulExpressions投诉内容6.Iamverydissatisfiedwiththeservice.7.Ifeelreallyangryabout/that8.Ifinditterriblethatsomeofthewaitressesinyourrestaurantbehavesorudely.9.Ifinditdishonestandunacceptablethatyourcompanysoldusa建议:10.Somemeasuresmustbetakento11.Youhavetodosomethingtoprevent12.Iwouldappreciateitverymuchifyoucould13.Ithinkitisahightimethatyoushould14.Itwouldbekind/considerateofyouto15.WeaskyoutotakestepstoGettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyStepsofWritingaLetterofComplaintPurposeofWriting;Whatareyoucomplainingabout/details;Yourrequirementsondealingwiththematter.ConsolidatingYourSkillsPracticeSample

StudyGettingStartedConsolidatingYourSkillsComposeappropriatealetterofapologyMakeanapologyclearlyandsincerelyAvoidwordinessKeeppronounsconsistentObjectivesGettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyWhatisaLetterofApology?Eachofushas,atonetimeoranother,saidordonesomethingthatwewishwehadn’tsaidordone.Ratherthandwellonthemistake,however,weshouldtakequickactiontoremedytheproblemandthengetonwithlife.Aneffectiveletterofapologyisanimportantpartofthatprocessandcanhelpturn“lemonsintolemonade”andactuallyimprovearelationship.Aletterisoftenbetterthanaface-to-faceortelephoneapologybecauseyoucantaketimegettingthewordsright.It’salsobettertowritewhenyoudon’tknowiftheotherpersoniswillingtospeaktoyou.Aletterdoesn’tobligehim/hertorespondimmediately;there’stimetoabsorbthemessageanddecidehowtoreact.GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyUsefulExpressions1、Iamwritingtoapologizefor…/Iamwritingtosaysorryfor我写这封信是因……向你致歉。2、Iwouldliketogiveyoumyapologyfor…对于……我向你道歉。3、Pleaseacceptmysincereapologyfor…关于……请接受我真诚的道歉。4、IamindeedverysorryforwhatIsaid/did,butbelieveIhadno

Intentionto…对于我说的话/做的事，我确实感到很抱歉。但请相信，我并非故意要……GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyUsefulExpressions5、Pleaseacceptmyapologiesformyoversight.请原谅我的疏忽。6、Pleaseallowmetosaysorryagain.请允许我再次表示歉意。7、Isincerelyhopeyoucanunderstandmysituation/thinkinmypositionandacceptmyapologies.我真心希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。8、Onceagain,I'msorryforanyinconveniencecaused/youhavesustained.对于造成的不便我再次表示歉意。GettingStartedConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudySample2StepsofWritingaLetterofApology

Makeanapologyatbeginning

ExplainthecauseMentionactiontomakeupConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyGettingStartedTipsonWritingOfferyourapologyinthebeginningoftheletterandclearlystatetheproblem.Givesomeexplanationforwhathappened.Focusonwhatactionsyouaretakingtorectifytheproblem.Behonestandsincereinapologizing.Choosewordscarefullyandexpressyourselfclearly.Takefullresponsibilityforwhatyouhavedone.Don’tblameanyone.Trytosetupatimetoapologizeinperson,andthenbackupyourapologywithconsideratebehaviorinfuture.Keepyourapologylettershortandtothepoint.Writetheletterassoonaspossible.PracticeSample

StudyGettingStartedConsolidatingYourSkillsObjectivesComposeappropriatelettersofrecommendationDistinguishfactsandopinionsConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyGettingStartedWhatisaLetterofRecommendation?Almosteveryoneisaskedtowriteareferenceletteratsometimeduringhis/hercareer.Aletterofreferencevouchesforaperson’scharacter.Ittellsathirdpartythatthepersonisaresponsible,functionalmemberofsociety.Aletterofrecommendationismorespecificandfocusesontheperson’sprofessionalqualities.Itisoftenwrittenbysomeonewhoknowstheapplicantontheonehandandtheprospectiveemployer,college,orclubontheotherhand.Lettersofreferenceandlettersofrecommendationaresocloselyrelatedthatguidelinesforwritingthemaresimilar.ConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyGettingStartedUsefulExpressions1.Irecommendsb.withoutreservationforthepositionof…2.ItiswithgreatpleasurethatItakethisopportunitytogive…arecommendation.3.TomyknowledgeMr./Mrs./Miss…is…4.Asidefromtheaspectof…,hegivesmetheimpressionthat…5.Heracademicrecordwasconstantlymaintainedatthetoplevel,whichresultedfromherdevotiontostudyandintelligentnature.ConsolidatingYourSkillsPracticeConsolidatingYourSkillsSample

StudyGettingStartedUsefulExpressions6.Ihavefoundhimtobeahard-working,competent,honest,diligent,reliable…employee.7.Ishouldbemostgratefulifyouwouldconsidermyrecommendation.8.Istronglyrecommend…toyouandyourfavorableconsiderationofhisapplicationwillbemostappreciated.9.Pleasedonothesitatetocontactmeifyouhaveanyquestions.10.Ifyouhaveanyquestionsregardingthisrecommendation,pleasedonothesitatetocontactme.

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StudyGettingStartedTipsonWritingGivetheapplicant’sfullnameatthebeginningofthereferenceorrecommendation.Stateyourconnectionwiththeapplicantandhowlongyouhaveknownhim/her.Listtheapplicant’sexceptionalqualitiesandskills,especiallythosethatarespecifictotheapplicant’sfieldofinterestorjobrequest.Givespecificfactsorexamplestobackupyourstatements.Avoidvague,powerlesswordssuchasnice,good,fineandreasonable.PracticeSample

StudyGettingStartedConsolidatingYourSkillsTipsonWritingEmphasizekeypointsthatyouwantthereadertonoteontherésuméorapplication.Besuretomeaningfullyelaborate.Don’tsimplyrestate.Maketheendingstrongwithoutoverdoingit.Offertoprovidemoreinformation.Proofreadyourreferenceletterandmakecorrections.PracticeSample

StudyGettingStartedConsolidatingYourSkillsObjectivesComposeappropriateinvitationlettersAdoptproperstyleandtoneintheletterUseit-cleftsentencesproperlyIdentifybasicsimplesentencepatternsPracticeSample

StudyConsolidatingYourSkillsConsolidatingYourSkillsGettingStartedWhatisaLetterofInvitation?Aletterofinvitationiswrittentopeopleinvitingthemforaspecialoccasionoreventinone’spersonalandprofessionallife.Invitationscanrangefromacasualonetoaformaloneaccordingtotherelationshippeoplehavewiththeinviteesandsituations.Formalinvitationsareengravedorprintedonfine-qualitynotepaper,useline-by-linestyle,andarephrasedinthethirdperson.Theletterofinvitationislessformal,inwhichpeoplecangivemoredetailsabouttheactivity.Whensendingtheseletters,organizersshouldsetasideenoughtimetoenablethegueststotakeconsiderationand