动物收容所和领养中心商业化运作

RunningaShelterasa规范性商业运作的重要性Runningashelterlikea确定⺫标和可⽤资源Identifyyouraim/missionand确定⺫标和使命IdentifyyourEveryoneUnderstandEveryoneCommitsto？Shelter领养服务？Re-homing兽医服务？Veterinary确定可⽤资源Identifyyour实物 财务 ⼈⼒有⼀个⻓久的⺫标Havealong-term

MISSIONMISSIONDOGSTRUSTISWORKINGTOWARDSTHEDAYWHENALLDOGSCANENJOYAHAPPYntheroutetoitviaintermediategoals.ButberealisticachievingBringpeopletogether,workingtoimprovethelivesanimals andpromotecompassionforall实物资源Physical外援？External 根源？Gotothe实物资源Physical认清局限性RecogniseyourDonottakeinmorethanyoucouldaffordtocare努⼒募捐WorkhardatSecureyourfuturetorealise 财务资源财务资源FinancialTrytoobtainsupportfromcommercial财务资源FinancialTrytoobtainsupportfromcommercial合作。Theyliketobeseentoworkwithcharities,buttheywillonlyworkwithwellorganisedcharities.财务资源Financial发现商机和合作机会Discoverbusiness&partnershipopportunities财务资源FinancialShoparoundforthebest Developpublicitytoattract展示⾃⼰Makingyourself⼈⼒资源Human员⼯带薪？ ？ 两者兼有？带薪员⼯Paid优点：强制的⼯作准则和执⾏标准StandardsandProcedures Professional可靠性⾄关重要DependabilityDeveloprolestosuityour必须融⼊团队MustfeelpartoftheTaketimetotrainand员⼯数量NumberofDependsonscopeof⼈⼿不⾜＝低标准Insufficient=Poor组织和管理团队OrganiseYourLiaisonbetweenOpsDirector&H/ODeptLineLinemanagementoutside VolunteersopportunitiesReportingchainwithintheAssistantManager

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获取/最大化最佳价值 iseBest保留记录Keep衡量表现Measure月度和年度对⽐Comparemonthbymonthandyearby例如AmongthoseDogsTrust领养率Grossre-home退养率Returnsto犬舍占⽤率OccupancyofAveragelengthofstayinNumberofdogsperstaff每只犬的开销CostperdogcaredFood关键绩效指标KeyPerformanceIndicators为什么要衡量⼯作表现？WhymeasureForthebenefitoftheTomakeusthinkandsearchfor关键绩效指标可以帮助我们Keyperformanceindicators(KPIs)helpTounderstandthefactorsthatinfluenceKPIsareusedinDonotbescaredofusinggoodbusiness商业企业模式可以帮助我们提升Commercialbusinesscanteachus 务Customer员⼯培训Staff市 宣传获取最佳价值ObtainBestFoodcostperdogper0Youmayonlyhavebasicspacestooperatefrom,butpresentationmakesabigdifferencetocustomersUKcustomershavecometoexpecta“shopmall”experience呈现给公众的形象Presentationto统⼀着装开放时间⽅便公众Openinghoursconvenientforthepublic周末 晚上客户服务Customer满意的客户 好的经Ahappycustomerwillspreadthe不满意的客户同样 负 ysowillanunhappyDoNOTletdownyouranimalsbyupsettingapotential员⼯管理StaffClearinstructionsforStandardproceduresto员⼯培训StaffTimeconsumingbut随时给员 的信息Keepstaff采纳建议BeopentoGoodideasdonotalwayscomefromthe标准操作守则/程序StandardOperatingDesignedtosteeryouthroughaprocesslogically,stepbystepEventthemostinexperiencedstaffmembercanusethem标准操作守则/程序ACCEPTANCEOFDOGSINTOCARESAFETYOFLONEWORKERSFOSTER TRANSFEROFDOGSNEUTERINGAnnex -NeuteringAnnexB-CoveringSANCTUARYSPECIALTRAINING&REHOMINGCENTRE Pet24TAGADOPTIONOFDOGSFROMDogsTrustCAREDOGSEUTHANASIAOFDOGSBUSINESSCONTINUITY ITPROBLEMSSOPHOMEFROMHOMESOPACCEPTINGCANINECARECARDSOPBEHAVIOURANDSOPEVENTSSOPALLEGATIONSOFMISTREATMENTOFADOGSTRUSTSOPATWORKSOPDOGSPROHIBITEDINTHE⾏政指导和说明AdministrativeGuidelinesandNotintendedtogiveastepbystepguidetoButintendedtospecifymeasurestobetakeninordertoallowoperationstorunsmoothly⾏政指导和说明 GRADINGOFDOGSFORHANDLINGOFDRIVINGOFDOGSTRUSTCATTESTING以上内容包括Whathavewe确定你的⺫标/任务Identifyyour