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Course:FunctioningInBusiness
Module3
Episode5BusinessLunch
PresentationVideo&InteractiveListening
ItisnowWednesday,June12th.It’s1:30intheafternoon.Mr.Blake,Mr.EpsteinandMs.Grahamarehavinglunchatarestaurant.Mr.Blakewantstosellhiscompany’sindustrialrobotstoAdvancedTechnologies.Ms.GrahamofAdvancedTechnologiesisinchargeofalargeprojecttobuildanewelectronicfactory.Inthisfactory,theywillneedmanyindustrialrobots.Mr.EpsteinthinksthattherobotsmadebyYamashitaLtdarethebest.Ms.Grahamagrees.Butsheisworriedaboutseveralotherproblems.Mr.Blakeneedstoconvinceherthatproblemscanbesolved.
E:Well,thatwasaprettygoodmeal.G:Um,itwasdelicious.
E:Wouldanyonelikesome…somemorecoffee?Shirley?
G:Notforme.Nothankyou.
B:Yes,I’dlikealittlebitmoreplease.
E:Okay.There’sthewaiter.Waiter,couldwegetanothercupofcoffeeoverhereplease?
B:Thankyou.
Okay.Ms.Graham,letmeseeifIunderstandyoucorrectlyonthis.Now,yourbasicproblemisthatweatYamashitacannotprovideadequatemaintenanceorsparepartsquicklyenough.
G:Yes,that’sright.That’smymainconcern.
B:Okay.Now,you’rerejectedtheproposalthatweuseyourwarehouseforstorage
spaceforspareparts.
G:Well,notentirelyMr.Blake.Letmeclarifythatalittle.Spaceislimited,anditwoulddependverymuchonthequantityofparts,thesize.Iwouldneedalotmoredetailsonthat.
B:Icancertainlyunderstandyourconcerns.I’mgoingtoputthisinformationina
reportafterIfaxTokyo.
G:Okay.
B:And,I’llhavethereportreadyforyoutomorrow,andmaybewecancomeupwiththesolutionstotheproblem.
G:Okay.Well,thatsoundsfine.EventhenMr.Blake,Ican’tmakeanyguarantees.Youknow,we’veneverdonebusinesswithaJapanesecompanybefore,soit’squiteanundertaking.
B:Oh,Icancertainlyunderstand.
G:SoIhopeyouwillunderstand.B:Sure.
G:Okay.
Alternatives(1)
E:Howaboutanothercupofcoffee,Shirley?G:Nothanks.Notforme.
E:Charles?
B:Oh,Iwouldn’tmindanothercup.Ithelpsthejetlag.
(2)
B:Justconfirmthings.Yourbasicproblemismaintenanceandspareparts,isthatit?G:Yes,that’sright.That’smymainconcern.
(3)
G:Thatwilldependonotherfactors,suchasquantitiesandsize.However,spareislimited.Iwouldneedsomemoredetails.
(4)
G:Fine.Howeverwe’veneverdonebusinesswithaJapanesecompanybefore,andthere’sanotherfirmthat’smuchcloserwhichwealsoconsidering.
B:Right.Thesearethetypeofproblemsthatwe’reconcernedwith,too.
Variations
Negotiating
A:tosummarize.Therearestillproblemswiththedeliverydateandthesizeofthediscount,buteverythingelseisokay.Isthatright?
B:Yes,that’sright.Thepriceishigherthanweexpected.Andweneeddeliverywithin6monthsatthelatest.
A:Isee.Well,IwillseewhatIcando.Canwegettogetheragain?Howaboutlaterthisweek?
B:Okay.ButI’mafraidIwon’tbefreeexcepttomorrowafternoon.Isthattooearly?A:No,that’llbefine.Howabout3:00?
B:Okay.Good.I’llseeyoutomorrow.Mr....A:Seeyouthen.
Episode6TheDisagreement
PresentationVideo&InteractiveListening
ItisnowWednesday,June12th.Mr.EpsteinandMs.GrahamhavefinishedtheirmeetingwithMr.Blake.TheyareinMs.Graham’soffice;theyarediscussingtheirmeetingwithMr.Blake.Ms.GrahamisworriedaboutdoingbusinesswithYamashita.ShethinksitwouldbesafertoboughtrobotsfromanAmericancompany.UnitedIndustriesspareandmaintenancewouldbeaproblembecausetheUnitedIndustries’factoryisclose.Andinthepast,theyhavealwaysbeenreliable.TheirtechnologicallevelhoweverisnotashighasYamashita’sandtheirpriceisabithigher.
G:Yes,inJapan,thequalityoftheirproductsisextremelygood,butIdon’tknowanythingabouttheirreliability.CantheybereliedontodothisbyOctober1st.Youknow,we’veworkedwithUnitedIndustriesbefore,andIthinkweshouldjustgoaheadonthedealwiththem.IfeelsuretheycanhaveeverythinginstalledandworkingbyOctober1st.
E:Well,look.Butthere’sanotherargumentShirley....andthatisthatIagreewithyoutheyhaven’testablishedthemselvesinthestates,butthat’sanadvantage.That’souradvantagebecausewecangettheirtechnologybeforeothercompaniescan...ifwe’rewillingtotaketherisk.Ithinkwereallyhavetotakerisk.
G:Well,Ithink,basicallythat’swhatitcomesdownto,Mike.Youwanttotaketherisk,andIreallyamnotwillingto.Idon’tfeelacanaffordtotaketherisk.
E:Oh,butwhathaveIbeendoingforthelastyear?I’vebeenlookingforthenewtechnologytoreallymakethisfactorysomethingspecial,andIthinkthatthisiswhatweneedtodo.Ican’tunderstandwhyyoudisagreewiththis,it’sreallyclear.
G:AndIthinkyou’vedoneaverygoodjob,butIthinkthattherearemoredisadvantagesthanadvantages.AndI’msorry,butI’mafraidonthisyou’rejustnotgoingtobeabletohaveitinthewayyouwantit.
Alternatives(1)
G:Well,Ithink,that’swhatitcomesdownto,Mike.Youwanttotaketherisk,andI
reallyamnotwillingto.Idon’tfeelacanaffordtotaketherisk.
E:Oh,comeonShirley.That’swhatthisbusinessallabout.
G:CarefulMike.Idon’tnee
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