民航服务英语 教案 电子 13 Irregular Flights Service

项目（任务）IrregularFlightsService授课班级授课教师地点课时/累计审批/日期授课周次16/17课程类型 考查 教学方法 1教学目标知识目标能力（技能）目标UsefulexpressionsfordelayedpassengersserviceServicestepsforirregularflights重难点及解决方法重点：ServicestepsforirregularflightsUsefulexpressionsfordelayedpassengersservice难点：Servicestepsforirregularflights解决方法：学生练习以及教师讲解能力训练任务及案例Groupwork:role-play:Howtodotheirregularyflightservice?教学过程设计:StepThisisChinaEasternAirlinesBookingOffice.?rdliketo_onFlightCA981onJanuary31th.A:.JohnSmith.A:Doyouwanta,orticket?B:Economyticket.OK.Westillhavesomeseatsonthatflight._or?AreturnticketbacktoBeijing.Good.Nowr11repeatyourreservation.I'veconfirmedoneeconomyclassseatonFlightCA981leavingBeijingforNewYorkonJan.31th.That'sareturnticket.Isthatcorrect?Yes.Thankyou.WhatcanIdoforyoumakeareservationMayIknowyournamefirstclassbusinessclasseconomyclassone-wayReturnStep2Matchthepictureswiththeshortconversations(answers)(5)S:WhatcanIdoforyou?P:Iwanttoreserveaticket.P:Canyoutellmewhereisthetoilet?S:Thiswayplease.c.P:Hi.WhenwilltheFlightCA1573arrive?S:About14:00.D.P:Hello,lady.IwanttobuyatickettoBeijingforthisafternoon.S:Pleasewaitforawhile.①B②C③A④DStep3Makeupdialogues1讲解情景模拟中涉及到的语言点(15-20)2教师示范服务过程(25)3学生了解对话内容，并且分组以及为情景表演准备表演稿(30)RobertLeewantstobooktwoone-wayeconomyclassseatsfromBeijingtoSanFrancisco.HestartshisjourneynextWednesday.SohecallstoChinaSouthernBookingOfficetomakehisreservation.LilywantstogotoSanyafortravailingwithherfriendsinwinterholidays.ShehasmadeaneconomyclassseatonFlightCA4454onJanuary10%OnewaytoSanya.Butnowshecan'tgotherebecauseofhealthproblems.Soshecomestotheticketofficetorefundherticket.Mr.SmithhasmadetworeservationsonFlightCA925toBeijingnextWednesdaywithhiswife.Buthehastostayherefor3moredaysnowbeca