企业年度目标工具包-各部门经营目标汇总

各部门经营目标汇总,,,,,,,,,,,,,,,,,,

关键量化目标,计算公式,,2022年目标,2022年实际,2023经营目标,数据来源,1,2,3,4,5,6,7,8,9,10月,11月,12月

,,,,,,,月,月,月,月,月,月,月,月,月,,,

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财务部,,,,,,,,,,,,,,,,,,

资产回报率,=(净利润/公司净资产总额)*100%,,10%,-0.017%,10%,财务部,10%,10%,10%,10%,10%,10%,10%,10%,10%,10%,10%,10%

坏帐损失率(半年没收回的),=[坏账总额/(销售实际回笼款+坏账总额)]*100%,,0.50%,0.10%,0.00%,财务部,0.40%,0.40%,0.40%,0.40%,0.40%,0.40%,0.40%,0.60%,0.60%,0.70%,0.60%,0.60%

应付帐款支付及时率,=(按期已付款笔数/按期应付款笔数)*100%,,100%,50%,100%,采购部,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

工资发放及时率(最多延5天),,,100%,98%,100%,人力资源部,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

部门员工流失率,=[部门离职人数/(部门月初人数+入职员工人数)]*100%,,15%,15%,15%,人力资源部,,,,,,15%,,,,,,

报表及时准确率,每月15日前,,100%,80%,100%,董事长,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

净利润率,,,,-0.09%,11.58%,,11.53%,7.35%,7.47%,8.71%,11.94%,12.31%,11.32%,14.05%,14.69%,11.16%,13.77%,11.01%

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仓库,,,,,,,,,,,,,,,,,,

员工流失率,=[部门离职人数/(部门月初人数+入职员工人数)]*100%,,,≤20%,≤15%,人力资源部,15%,15%,15%,15%,15%,15%,15%,15%,15%,15%,15%,15%

"库存数据准确率A类材料：单价5元(含)以上

C类材料：单价1元(含)以下",=(每月盘点盘盈盘亏笔数/盘点总笔数）*100%,A类,100%,≥90%,100%,财务部,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

,,B类,98%,,98%,,98%,98%,98%,98%,98%,98%,98%,98%,98%,98%,98%,98%

,,C类,98%,,≥98%,,98%,98%,98%,98%,98%,98%,98%,98%,98%,98%,98%,98%

发料准确率,错误笔数/实发总数,,,,100%,生产/开发/采购,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

退货及时率,及时退货批数/应退货批数,,,,100%,PMC,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

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监理部,,,,,,,,,,,,,,,,,,

员工流失率,=[部门离职人数/(部门月初人数+入职员工人数)]*100%,,无,无,5%,人力资源部,0%,0%,0%,0%,1%,0%,0%,0%,1%,1%,1%,1%

计划完成率,=(月计划完成数/月实际完成数)*100%,,,,90%,,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%

不合格项目结案率,=(月计划完成数/月实际完成数)*100%,,,,100%,,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

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品质部,,,,,,,,,,,,,,,,,,

项目,,,2022年目标,2023年实际,全年目标,,1月,2月,3月,4月,5月,6月,7月,8月,9月,10月,11月,12月

IQC来料不良判退率,=(IQC检验的不良批数/IQC检验总批数)*100%,,无,无,4.5%/2.5%,IQC,5.0%,5.0%,5.0%,4.0%,4.0%,4.0%,3.0%,3.0%,3.0%,2.0%,2.0%,2.0%

IPQC巡检不良率,=(IPQC巡检不良点数/IPQC巡检总点数)*100%,,,,4.5%/2.5%,IPQC,5.0%,5.0%,5.0%,4.0%,4.0%,4.0%,3.0%,3.0%,3.0%,2.0%,2.0%,2.0%

OQC成品检验批退率,=(OQC检验的合格批数/OQC检验总批数)*100%,,,,8.5%/4.7%,OQC,10.0%,9.5%,9.0%,8.0%,7.5%,7.0%,6.0%,5.5%,5.0%,4.5%,4.0%,3.5%

QA开箱合格率,=(QA检验的合格批数/QA检验总批数)*100%,A类产品,99%,无,100%,品质部QA,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

,,B类产品,99%,无,,,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

客户验货批退次数,以客户验货次数为准,,无,无,4/2,OQC,4,4,4,3,3,3,2,2,2,1,1,1

客户抱怨次数,以客户投诉次数为准,,,,4/2,QE,3,3,3,2,2,2,2,2,2,1,1,1

品质异常单结案率,=(品质异常结案单数/品质异常总单数)*100%,,,,75%/87.5%,QE,70.0%,70.0%,70.0%,80.0%,80.0%,80.0%,85.0%,85.0%,85.0%,90.0%,90.0%,90.0%

RMA退货率,=(客户当月退修不良品数/上月出货数）*100%,A类产品,2.30%,4.60%,3.8%/0.7%,QE,4.2%,4.2%,4.2%,3.5%,3.5%,3.5%,3.0%,3.0%,3.0%,2.5%,2.5%,2.5%

,,B类产品,0.50%,0.80%,,客服中心,0.80%,0.80%,0.80%,0.80%,0.80%,0.80%,0.70%,0.70%,0.70%,0.70%,0.70%,0.70%

员工流失率,=[部门离职人数/(部门月初人数+入职员工人数)]*100%,,45%,8%,10%,,10%,10%,10%,10%,10%,10%,8%,8%,8%,8%,8%,8%

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人力资源部,,,,,,,,,,,,,,,,,,

总人工成本率,=(总人工成本/销售总额）*100%,,8%,10%,8%,财务部,10%,9%,8%,8%,8%,8%,8%,8%,8%,7%,7%,7%

员工流失率（直接员工）,=[部门离职人数/(部门月末人数+入职员工人数)]*100%,,45%,16%,45%,人力资源部,5%,4%,4%,4%,4%,4%,4%,4%,3%,3%,3%,3%

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员工流失率（间接员工）,,,10%,,10%,人力资源部,1%,0.50%,0.50%,0.50%,0.50%,1%,1%,1%,1%,1%,1%,1%

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间接员工与直接员工比例,,,1/6,,1/6,人力资源部,1/6,1/6,1/6,1/6,1/6,1/6,1/6,1/6,1/6,1/6,1/6,1/6

招聘及时率,按《员工满意度调查表》计算,,90%,75%,90%,人力资源部,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%

福利成本率,=(按期按需补充人员数/各部门人力需求总数）*100%,,0.80%,0.90%,0.80%,财务部,0.80%,0.80%,0.80%,0.80%,0.80%,0.80%,0.80%,0.80%,0.80%,0.80%,0.80%,0.80%

部门费用预算,=(公司员工福利总成本/销售总额）*100%,,,2135400,1693744,,170832,143862,134862,129062,149862,144362,129362,129362,129362,153862,147062,131862

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商务部,,,,,,,,,,,,,,,,,,

客户满意度,按《客户满意度调查表》计算,,≥85%,75%,≥85%,客服中心,75%,75%,75%,75%,80%,85%,85%,85%,85%,85%,85%,85%

客户忠诚度,,,≥80%,70%,≥80%,客服中心,60%,60%,65%,65%,70%,70%,70%,75%,75%,75%,80%,80%

员工流失率,=[部门离职人数/(部门月初人数+入职员工人数)]*100%,,,20%,≤15%,人力资源部,10%,10%,10%,10%,10%,10%,10%,10%,10%,10%,10%,10%

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外贸部,,,,,,,,,,,,,,,,,,

A类产品销售额(百万),=∑各种A类产品产品的销售额(=销售单价*销售量),,12.4千万,2100万,70,财务部,3,2,3,5,5,6,7,7,8,8,8,8

B类产品销售额(百万),=∑各种B类产品产品的销售额(=销售单价*销售量),,2.5千万,,6,财务部,0.5,0.5,0.5,0.5,0.5,0.5,0.5,0.5,0.5,0.5,0.5,0.5

销售回笼率,=（销售已回笼资金/应回笼资金）*100%,,100%,99.30%,100%,财务部,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

销售费用率,,,,,,,,,,,,,,,,,,

毛利润预算(百万),,,745,无,12.92,财务部,,,,,,,,,,,,

客户满意度,按《客户满意度调查表》计算,,≥85%,无,≥85%,商务部,,,,,,,,85%,,,,

客户忠诚度,,,≥80%,无,≥80%,商务部,,,,,,80%,,,,,,80%

员工流失率,=部门离职人数/(部门月初人数+入职员工人数)*100%,,≤20%,无,≤20%,人力资源部,,,,,10%,,,,,10%,,

及时提供准确的进销存报表,10日前,,100%,无,100%,财务部,,,,,,,,,,,,

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营销中心,,,,,,,,,,,,,,,,,,

销售百分比,,,无,无,100%,,,,5%,8%,6%,7%,9%,11%,16%,13%,12%,13%

东北大区,,,,,600,,,,30,50,30,40,50,60,100,70,80,90

大北京区,,,,,450,,,,20,40,30,40,60,60,60,50,40,50

华北大区,,,,,600,,,,30,40,30,30,50,70,110,80,70,90

西南区,,,,,550,,,,30,50,30,40,50,60,90,70,60,70

深圳区,,,,,300,,,,20,30,20,30,30,30,40,30,40,30

华东大区,,,,,600,,,,30,40,30,30,50,70,100,90,80,80

西北大区,,,,,500,,,,30,45,35,35,45,50,80,70,50,60

华中大区,,,,,550,,,,30,45,30,30,50,60,100,75,60,70

华南大区,,,,,850,,,,40,60,40,50,80,100,130,120,110,120

TTL:(万),,,,,5000,,150,100,260,400,275,325,465,560,810,655,590,660

B类产品产品销售额（万元）,=∑各种A类产品产品的销售额(=销售单价*销售量),,600,1160万,4200,财务部,,,,,,,,,,,,

A类产品产品销售额（万元）,=∑各种B类产品产品的销售额(=销售单价*销售量),,2亿,,,财务部,,,,,,,,,,,,

销售回笼率,100%,,100%,99.67,100%,财务部,,,,,,,,,,,,

销售费用率,7%,,,,6.98%,财务部,,,,,,,,,,,,

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毛利润(万元),450万到550万之间,,3000万,,,财务部,,,,,,,,,,,,

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OEM,,,,,,,,,,,,,,,,,,

A类产品销售额(百万),=∑各种A类产品产品的销售额(=销售单价*销售量),,11520万,2431万,50,财务部,5,3,3.5,4.5,3,3,3.5,4,6,4,4.5,6

B类产品销售额(百万),=∑各种B类产品产品的销售额(=销售单价*销售量),,3900万,,/,财务部,/,/,/,/,/,/,/,/,/,/,/,/

销售回笼率,=（销售已回笼资金/应回笼资金）*100%,,100%,100%,100%,财务部,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

销售费用率,,,,,,,,,,,,,,,,,,

利润预算(万),,,1300,无,150,财务部,15,9,10.5,13.5,9,9,10.5,12,18,12,13.5,18

客户满意度,按《客户满意度调查表》计算,,≥85%,,80%,客服中心,80%,80%,80%,80%,80%,80%,80%,80%,80%,80%,80%,80%

客户忠诚度,每月补单客户数量/总客户数量,,每月要提升,,,客服中心,,,,,,,,,,,,

品牌忠诚度,=二次购买客户数量/已购客户数量,,,,100%,客服中心,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

员工流失率,=[部门离职人数/(部门月初人数+入职员工人数)]*100%,,0%,0%,0,人力资源部,0,0,0,0,0,0,0,0,0,0,0,0

及时提供准确的进销存报表,10日前,,无,无,100%,财务部,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

发货准时率,订单已完成出货数量/订单已入仓总数量,,,,100%,PMC,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

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制造中心,,,,,,,,,,,,,,,,,,

人工成本率,=[(人工成本+制造费用）/生产入仓产值]*100%,A类产品,8%,11.20%,7%,财务部,8.9,8.8,8.7,8.6,8.4,8.2,8,7.8,7.6,7.4,7.2,7

,,B类产品,8%,,8%,,11,10.8,10.6,10.3,10,9.7,9.4,9.1,8.8,8.5,8.2,8

交货准时率,=(完成计划订单数量/应完成计划订单数量)*100%,A类产品,97%,45%,87%,商务部,60,65,70,75,80,81,82,83,84,85,86,87

,,B类产品,97%,72%,92%,,70,70,75,77,79,80,82,84,86,88,90,92

直通率,=(一次产出的数量/投入的总数量)*100%,A类产品,75%,,80%,品质部,56,58,60,62,64,66,68,70,72,74,77,80

,,B类产品,85%,,92%,,80,80,80,85,85,85,90,90,90,92,92,92

出货周期,=订单产出数量/标准产能,A类产品,15天,43,21天,PNC,30,30,30,25,25,25,23,23,23,21,21,21

,,B类产品,7天,21,15天,,20,20,20,18,18,18,16,16,16,15,15,15

FQC检验批退率,=(不合格批数/送检批数)*100%,A类产品,0.50%,43%,9.50%,,34,30,26,22,20,18,16,14,12,11,10,9.5

,,B类产品,2%,1.60%,1.20%,,1.8,1.8,1.8,1.6,1.6,1.6,1.4,1.4,1.4,1.2,1.2,1.2

员工流失率,=[部门离职人数/(部门月初人数+入职员工人数)]*100%,,≤50%,16%,≤12%,人力资源部,18,18,18,15,15,15,15,12,12,12,12,12

物料超损耗率,=(实际超损耗数*单价/标准物耗)*100%,A类产品,3%,5.20%,0.50%,,0.7,0.7,0.7,0.7,0.6,0.6,0.6,0.6,0.5,0.5,0.5,0.5

,,B类产品,2%,3%,0.50%,,0.6,0.6,0.6,0.6,0.6,0.5,0.5,0.5,0.5,0.5,0.5,0.5

生产效率,=(实际日产量/标准日产量)*100%,A类产品,90%,81%,90%,PNC,78,79,80,81,82,83,84,85,86,88,89,90

,,B类产品,96%,91%,95%,,87,87,87,90,90,90,93,93,93,95,95,95

材料成本下降率,物料成本下降总额/标准成本总额*100%,A类产品,,,6%,,1,1,2,2,3,3,4,4,5,5,6,6

,,B类产品,,,3%,,1,1,1,1,2,2,2,2,3,3,3,3

原材料库存周转期（天）,=月末库存/((月初库存+月末库存)/2),A类产品,45天,,33天,,,,,,,,,,,,,

,,B类产品,38天,,21天,,,,,,,,,,,,,

维修周期(转制造中心),=返修机从回厂到经修理后出厂之时间间隔天数（休息日除外）,A类产品,11D,,内贸7天,,,,,,,,,,,,,

,,B类产品,7.5D,,外贸14天,,,,,,,,,,,,,

,,,,,OEN21个有效工作日,,,,,,,,,,,,,

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采购打样准时率,打样及时返回件数/打样总件数,,90%,82.10%,90%,,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%

开发部,,,,,,,,,,,,,,,,,,

产品结案准时率,=(依开发时间表准时结案机种数量/投入开发机种数量)*100%,,95%,0%,95%,产品开发中心,95%,95%,95%,95%,95%,95%,95%,95%,95%,95%,95%,95%

产品开发进度达成率,=(没有出现delay机种数量/投入开发机种数量)*100%,,90%,47.20%,90%,产品开发中心,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%,90%

产品开发成功率,=(成功量产机种数量/投入开发机种数量)*100%,,100%,75.80%,100%,产品开发中心,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

信赖性第一次测试合格率(单个机种),=(信赖性第一次测试合格的项目/总的测试项目)*100%,,>80%,82.10%,>80%,品质部,>80%,>80%,>80%,>80%,>80%,>80%,>80%,>80%,>80%,>80%,>80%,>80%

DCN责任单位开发所占比例,=(因开发责任的DCN数/DCN总数）*100%,,59%,59.50%,65%,产品开发中心,65%,65%,65%,65%,65%,65%,65%,65%,65%,65%,65%,65%

订单BOM正确率(试产订单除外),=(正确的订单BOM数量/本月需完成订单BOM总数)*100%,,100%,96.90%,100%,PMC,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

订单BOM完成准时率,=(按时完成的BOM数量（2天内）/本月需完成订单BOM总数)*100%,,100%,95.70%,100%,PMC,100%,100%,100%,100%,100%,100%,100%,100%,100%,100