酒店专业英语外语

酒店专业英语外语房间词汇Sleeping睡眠空间⑴、床bed：床单sheet被子quilt床罩bed-cover枕头pillow枕芯pillowinner枕套pillowcase毛毯blanket床垫mattress床头灯bed-sidelamp床头灯罩lampshade灯泡lightbulb壁画picture墙壁wall壁纸wallpaper折叠床foldingbed可推动床rollawaybed⑵、床头柜bedsidetable：电话telephone便签notepaper笔pen电子表clock请勿吸烟卡pleasedon'tsmokeonthebed音响radio夜灯nightlightWASHING梳洗空间⑴、洗脸台Commode:镜子bathroommirror毛巾架towerrack洗手盆washhandbasin面盆水龙头tap(hotandcold)下水堵stopper排水洞drainhole化妆镜vanitycounter肥皂碟soapdish卷纸架toiletpaperholder吹风机hairdryer垃圾筒garbagecan口杯drinkingglasses擦手巾handtowel面巾facetowel烟灰缸ashtray牙刷toothbrush牙膏toothpaste浴帽showercap梳子comb针线包aswingkit洗发水shampoo润肤乳bodylotion肥皂soap面巾纸tissue厕纸toiletpaper剃须刀razor图片⑵、抽水马桶toiletbowl：马桶盖toiletseatcover马桶座圈toiletseat抽水柄flushhandle排水管wastepipe溢出overflow⑶、浴缸bathtub:毛巾架towelrack浴缸扶手grabbar淋浴头showerhead晾衣绳clothesline浴室防滑垫bathmat浴袍bathrobe浴巾bathtowel浴帘showercurtain浴帘杆showerrailLIVING起居空间⑴、休闲leisure：咖啡桌coffeetable圈椅chair扶手椅armchair火柴match落地灯floorlamp窗户window窗帘curtains(dayandnight)窗帘杆curtainrod宣传架notice⑵、娱乐entertainment：电视TV遥控器remotecontrol电视柜TVshelf节目单TVprogramlist⑶、小酒吧minibar：酒单minibarlist电热水壶electrickettle冰筒icebucket托盘tray茶壶teapot茶叶tea咖啡coffee咖啡杯cup茶杯teacup冰箱fridge⑷、酒水：花生peanut土豆片chips可乐coca-cola雪碧Sprite本地啤酒localbeer果汁juice新其士Sunkist巧克力chocolate矿泉水mineralwater依云矿泉水EvianWRITING书写空间⑴、写字台writingdesk：梳妆镜dressingmirror台灯lamp节目架programshelf梳妆椅dresstablestool⑵、文具盒stationerybox：信纸envelope传真纸faxpaper⑶、抽屉drawer：服务指南ServiceGuide黄页YellowBook圣经Bible图片STORING存储空间壁橱wardrobe/closet衣架hanger备用枕头extrapillow洗衣单laundrylist洗衣袋laundrybag鞋拔子shoehorn衣刷子clothsbrush鞋油shoeshine拖鞋slipper保险箱safe衣柜门door行李架luggagerackOtherEquipment其它设备门厅hall：门door门锁lock门把手handle窥镜spy-hole打扫牌makeuproomDND牌donotdisturb早餐牌breakfast开关switch窗台windowsill电源插座socket空调aircondition花瓶vase沙发sofa安乐椅easychair穿衣镜full-lengthmirror紧急疏散图fireescapeplan壁角板skirtingSpecialHousekeepingNouns客房特殊词汇插头plug适配器adapter吸尘器vacuumcleaner抹布dustcloth万能钥匙masterkey手推车trolly消毒剂disinfectant空气清新剂airfreshener剪刀scissors熨斗iron胶水gluewater胶条adhesivetape变压器transformer客房服务基本用语问候：Goodmorningsir/Mr…早上好，先生！Goodafternoonmiss/madam.下午好，女士！Goodevening.晚上好。Goodnight.晚安。Excuseme,sir/miss/madam.打扰您一下，先生/小姐Thankyou/Thanks.谢谢。Youarewelcome.别客气。Goodbye/Seeyou.再见。I'msorrytodisturbyousir.打扰了先生。Haveaniceday.祝您今天过的愉快。Haveagoodrest.好好休息。SureCertainly.当然可以。Haveapleasantevening.祝您度过愉快的夜晚。IsthereanythingelseIcandoforyou?还需要我做什么？情景对话：A：Housekeeping.MayIcomein?客房服务，我可以进来吗？B:Yes,whatitis?什么事呀？A:we'dliketocleantheroom.Maywedoitnow?我们为您打扫房间，现在可以吗？B:Yes,goahead可以来吧！句型：MayImakeupyourroom?我可以打扫您的房间了吗？Maywecleanyourroomnow,sir?我可以打扫您的房间了吗？Couldyoucomebacklater?你能一会儿来吗？MayIhelpyou/WhatcanIdoforyou?我能帮您做点什么吗？Whattimewoulditbeconvenient,sir?什么时候比较方便，先生？We'llcomeandcleanyourroomimmediately.我们将立刻来打扫您的房间。Whattimeisitnow?现在几点了？Whatisyourroomnumber?您的房间是哪间？I'llbethereinafewminutes.我马上就去。CouldIhavesomemoretowels/tea/coffee.请给我拿一些毛巾/茶叶/咖啡。I'llgetthererightaway./I'llbringitrightaway.我马上去拿。/我马上给您拿来。I'msorrytohavekeptyouwaiting.对不起让您久等了。Doyouhavelaundry?你们有洗衣服务吗？MayIreplenishyourminibar?我能给您补充酒水吗？Whenwilltheybeready?什么时间能好？We'lldeliverthemtomorroweveningaroundsix。我们将在明天晚上6点左右送到您的房间。Letmecallarepairmantodoit.我去叫一个修理工来。图片部门DEPARTMENTDEPT职位POSITIONPOS行政办EXECUTIVEOFFICEEO财务部FINANCEDEPARTMENTFIC会计部ACCOUNTINGACCT采购部PURCHASINGDEPARTMENTPD酒水仓BEVERAGESTORE食品仓FOODSTORE日用品仓GENERALSTORE市场及销售部SALES&MARKETINGDEPARTMENTS&M前厅部FRONTOFFICEDEPARTMENTF.O(F/O)管家部HOUSEKEEPINGHSKP洗衣房LAUNDRYROOMLR布草房LINENROOM游泳池SWIMMINGPOOL图片餐饮部FOOD&BEVERAGEDEPARTMENTF&B中餐厅CHINESERESTAURANTCHNREST西餐厅WESTRESTAURANTWESTREST日本餐厅JAPANESERESTAURANT大堂吧LOBBYBAR送餐部ROOMSERVICERMSVC宴会中心BANQUETCENTRE会议厅CONFERENCEHALL管事部STEWARD娱乐部ENTERTAINMENTDEPARTMENTENT桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEAUTY&BARBERCENTRE保龄球室BOWLINGBALL工程部ENGINEERINGDEPARTMENTENG保安部SECURITYDEPARTMENTSEC人力资源部HUMAN&RESOURCESDEPARTMENTHR培训部TRAININGDEPARTMENT员工饭堂STAFFCANTEEN员工宿舍STAFFDORMITORY医务室CLINICROOM图书馆LIBRARY前厅各分部图片接待处RECEPTIONRECP行政楼层EXECUTIVEFLOORE/F询问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPERATOR/TELEPHONEROOMOPT礼宾部CONCIERGECON商务中心BUSINESSCENTREBC大堂副理ASSISTANTMANAGERAM车队TRANSPORTATIONTRA账务处CASHIER、ACCOUNTINGDESK大堂LOBBY楼层FLOORF后勤办公室BACKOFFICE员工通道STAFFENTRANCE职位图片总经理GENERALMANAGERGM行政助理ASSISTANTEXECUTIVEMANAGERAEM行政秘书EXECUTIVESECRETARY财务总监FINANCIALCONTROLLERFC总会计师CHIEFACCOUNT成本会计师COSTACCOUNT采购部经理PURCHASINGMANAGERPURCHASINGMGR市场及销售总监DIRECTOROFSALES&MARKETINGDOS市场及销售副总监ASSISTANTDIRECTOROFSALES&MARKETINGADOS市场及销售部经理SALESMANAGER销售员SALES前厅经理FRONTOFFICEMANAGERFOM前厅副经理ASSISTANTFRONTOFFICEMANAGERAFOM大堂副经理ASSISTANTMANAGERAM（有的酒店叫DutymanagerDM）接待员RECEPTIONIST/RECEPTIONCLERK订房员RESERVATIONCLERKRESVCLERK行李员BELLBOY/BELLMAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVEHOUSEKEEPEREH副行政管家ASSISTANTEXECUTIVEHOUSEKEEPERAEH助理管家ASSISTANTHOUSEKEEPERAH楼层服务员ROOMATTENDANTATT餐饮总监DIRECTOROFFOOD&BEVERAGEDOFB行政总厨EXECUTIVESOUSCHEF点心总厨DIMSUMCHEF人力资源部经理HUMAN&RESOURCESMANAGERHRMGR总工程师CHIEFENGINEER值班工程师DUTYENGINEER保安部经理SECURITYMANAGER保安主管CHIEFSECURITY经理MANAGERMGR主任SUPERVISORSUP领班CAPTAINCAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVEONDUTYMANAGEREOD值班经理DUTYMANAGERDM酒店常用术语接待处用语图片入住CHECK-INC/I退房CHECK-OUTC/O预订BOOKING、RESERVATIONBKG预期抵店ARRIVAL、DUTEINARL提前抵达EARLYARRIVAL预期离店DEPARTURE、DUTEOUTDEPT确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM取消CANCELLATIONCANCELL订金DEPOSIT价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN2、客类图片顾客、宾客CLIENT、GUEST散客WALKINW/I、FIT团队GROUPGRP商务客COMMERCIALGUESTCOMMGST商务合同CORPORATECONTRACT长住客LONGSTAYGUESTL/SGST贵宾VERYIMPORTANTPERSONVIPVIP旅行社TRAVELAGENTTVLAGT自用房HOUSEUSEH/U公司COMPANYCOM付帐(动)PAY付帐(名)PAYMENT信用卡CREDITCARD现金CASH尽快ASSOONASPOSSIBLEASAP资料INFORMATIONINFM电话TELEPHONETEL传真FACSIMILEFAX电传TELEXTLX电报CABLECBL地址ADDRESSADD复印(机)COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHTTICKET打字TYPING充电CHARGEABATTERY充电器CHARGER留