《英语听力教程4》答案及原文

Unit1ShoppingandBankingOline

PartIGettingready

B.Keys:

1:drop2:shopping3:mouse4:feet5:retaiIing6:street7:

get8:down9:third-party10:onIine11:30%12:malls13:Britain

14:gift-buying15:50%16:net17:peroid

C.Keys:

1:thesite2:merchant,addresses/phonenumbers/caIIup3:

strictsafetymeasures

PartIINetshoppingunderfire

A.Keys:

1:deIivery,deIivery2:deIiverycharges3:personaI

information,87%4:returninggoods,47%5:order,35%,dispatch,

87%6:moneyback,two

B.Keys:

1:convenience2:choice3:obstacles4:compIetetrust5:

buildconsummers'trust6:mature7:payment8:service

PartIIIBankingathome

A.Keys:

1:Iimitedopeninghours2:OnIinebankingservices3:getting

currentinformationonproducts4:e-maiIingquestionstothebank

5:competingforcustomers6:havingnocomputersathome

B.Keys:

1:ItisbankingthroughtheInternet.2:'OnIinebanking*offers

conveniencewhichappeaIstothekindofcustomerbankswanttokeep.

3:BanksmostwanttokeeppeopIewhoareyoung,weII-educated,and

havegoodincomes.

PartIVMoreaboutthetopic:SecretofGoodCustomerService

B.Keys:

EnglishGoodCustomerService(Harrods)

1:inapIeasantenvironment2:Secondtonone3:different

customers,takeaIookateverything,alternatives,cometosaIes

assistants4:firstcontactwiththecustomer

AmericanGoodCustomerService(Saks)

1:humanside,family,occasionsinIife,apartnership2:

repeatbusiness,sales

PartVDoyouknow...?

Keys:

1:c2:a>b>c3:a>b>c4：c5:c6:b

Tapescript

PartIGettingready

C.

Consumerswhowanttoshoponlinearesuggestedtobearthe

followingthingsinmind:EvaIuatethesite.Alwaysbuygoodsfrom

weII-knownandtrustworthycompanies.DeaIwithcompanieswhichoffer

customerservice,acompIaintsprocedureandhavearefundpoIicy.Talk

tomerchant.E-maiIandwaitforreponses.Takedowntheaddresses

andphonenumbersofthosecompaniesandmakesuretheyarereaIby

callingthemupbeforebuyinganyproductsandservices.Ensuresecure

connection.SincebuyersmustsubmitpersonalinformationIikenumber

andexpirydateofthecardtherearefearsoversecurity.DeaIwith

sitesthatappIystrictsafetymeasuresthatrequireshopperstogive

specificdataknownonIytocardhoIdersbeforemakingthe

transaction.BeextracarefuIatacybercafeorotherpubIic

connection.

PartIINetshoppingunderfire

Thereisanurgentneedfore-commercerulestoboostconfidence

inbuyingonIine.ConsumersInternationaI,afederalionof245

consumerorganizations——includingtheUK'sConsumersAssociation

—saiditssurveyshowedthattherewerestillobataclestoshopping

onlinewithcompIetetrust.

Thestudy,fundedbytheEuropeanUnion,invoIvedbuyingmorethan

150itemsfrom17countries.Eachconsumerorganizationtakingpart

triedtofindonesiteinitsowncountryandoneabroadtobuya

selectionofitems.TheseincIudedadictionary,adoll,jeans,a

hairdryer,computersoftwareandhardware,chocoIatesandchampagne.

Thekeyfindingswere:

Eightoftheitemsorderedtookmorethanamonthtoreachtheir

destinationandatleast11(eightpercent)neverarrived.

ManysitesdidnotgivecIearinformationaboutdeIiverycharges.

Only13%ofthesitespromisedthattheywouIdnotseIIcustomers'

personaIinformationontoathirdparty.

Only53%ofthecompanieshadapolicyonreturninggoods.

OnIy65%ofthesitesprovidedconfirmationoftheorderandonIy

13%toIdcustomerswhentheirgoodshadbeendispatched.

Intwocases,customersarestillwaitingfortheirmoneybackmore

thanfourmonthsafterreturningtheirgoods.

LouisSylvan,vice-presidentofConsumersInternationaI,said,

"Thisstudyshowsthat,althoughbuyingitemsovertheInternetcan

benefittheconsumerbyofferingconvenienceandchoice,thereare

stillmanyobstacIesthatneedtobeovercomebeforeconsumerscan

shopincyberspacewithcompIetetrust."

ChrisPhiIips,MarketingManagerataLondonbasede-commerce

securitycompanycommented,"Thisstudyconfirmsthedifficultiesof

estabIishingconsumers*trustintheInternetasashoppingexperience.

WithstatisticsIiketheseandVisaclaiming47%ofdispatesandfraud

caseswereInternet-reIated,itisIittIewonderthatInternet

commerceisnotproducingtheprofitspredictedtwoorthreeyears

ago.Trusttakestimetobuild,andtheInternetwiIInotmatureas

aretaiIchanneIuntiItrustedbrands,IikethebanksforexampIe,

starttoofferwaysofsupportingtrustrelationshipswithguarantees

paymentandservice."

InSeptember,theOrganizationforEconomicCooperationand

DevelopmentwillholdameetingtodiscussasetofinternationaI

guideIinesforelectroniccommerce.

PartIIIBankingathome

ManypeopIedisiikewalkingtothebank,standinginIongIines,

andrunningoutofchecks.Theyaredissatisfiedwiththeirbank's

Iimitedhours,too.Theywanttodosomebankingatnight,andon

weekends.Forsuchpeople,theirprobIemsmaysoonbeover.Before

Iong,theymaybeabIetodotheirbankingfromthecomfortoftheir

ownhome,anyhouroftheday,anydayoftheweek.

Manybanksarepreparing"onIinebranches,"orInternetoffices,

whichmeansthatpeopIewiIIbeabletotakecareofmuchoftheir

bankingbusinessthroughtheirhomecomputers.ThisprocessiscaIIed

interactivebanking.AttheseonIinebranches,customerswiIIbeable

toviewalItheiraccounts,movemoneybetweentheiraccounts,apply

foraloan,andgetcurrentinformationonproductssuchascredit

cards.CustomerswiIIaIsobeabletopaytheirbillselectronically,

andevene-maiIquestionstothebank.

BanksarecreatingonIineservicesforseveraIreasons.Onereason

isthatbanksmustcompeteforcustomers,whowiIIswitchtoanother

bankiftheyaredissatisfiedwiththeservicetheyreceive.The

convenienceofonlinebankingappeaIstothekindofcustomerbanks

mostwanttokeep-peopIewhoareyoung,weII-educated,andhavegood

incomes.BanksaIsowanttotakeadvantageofmoderntechnologyas

theymoveintothetwenty-firstcentury.

Onlinebankingmaynotbeappropriateforeveryone.Forinstance,

manypeopIedonothavecomputersathome.OtherpeopIeprefertogo

tothebankandhandIetheiraccountsthetraditionaIway.Eventhough

onlinebankingmaynevercompIeteIyrepIaceawalk-inbank,itisa

servicethatmanycustomersaregoingtowanttouse.

PartIVMoreaboutthetopic:SecretofGoodCustomerService

InBritaintheyaskyou,"Areyoubeingserved?"Whi1stinAmerica

theyteIIyouto"Haveaniceday."Butwhatisthesecretofgood

customerservice?FromHarrodsinLondonandSaksNewYork,we'regoing

tofindoutthedosanddon*tsofsellingprotocoI.

ThereasonthatHarrodshasbeensosuccessfuIoverahundredand

fiftyyearsistwofoId.FirstofaIIthey'veofferedtheircustomers

theproductstheywanttobuyinapIeasantenvironment.Butsecondly

andmoreimportantly,thelevelofcustomerservicethatthey'vegiven

theircustomers,beforesaIe,duringsaIeandaftersale,hasbeen

secondtonone.Ithinkit'sfairtosaythatifyoucomparetheBritish

withourcousinseIsewhereintheworIdthatweareactuaIIyquite

areservedIot.Toacertainextenttherearealotofshrinkingviolets

inthiscountrywhowouIdratherjustdotheirownthing.They'drather

wanderaroundandbrowseandiftheydoneedanyheIpeventuaIly,ask

forit.SoIthinkthewaythatweapproachourownU.K.basedcustomers

isactuaIlysIightIydifferenttothewayweknowweneedtoapproach.

ForexampIe,anAmericancustomer,orindeedaJapanesecustomer,or

aMiddIeEasterncustomer,whoaIIhavedifferentwaysofdoingthings.

WeIIinservingdifferent,Iguess,nationalities,youdotake

verydifferentapproaches.WithEuropeans,forexampIe,youdokind

ofIetthemtakealookateverything.Seewhat'sbeingonofferand

thenaskthemiftheyneedanyheIp.Ithinkthey'dprobabIymuchmore

prefertocometoyou,ratherthanyousomuchtogotothem.The

Americancustomerverymuchexpectsyoutogotothem,approachthem,

showthemaIternatives.WeIIIthinkmaybethemoreEuropeanorBritish

customercanbealmostturnedoffbythatifsomeoneisseentobe

tooaggressive,maybetooanxioustomakeasale.

It'smostimportantthatthefirstcontact,thefirstinitial

meetingwiththecustomerisagoodandsuccessfuIonebecauseonthat

basis,thecustomerwiIImakeuptheirmindwhattheywanttodonext.

IquiteIiketheEnglishsaIesassistantsbecausetheydefinitely

havebetterthingtodothantaIktoyou,whichIIike.111svery

terrifyingwhenyougotoAmerica."CanIhelpyou?"they'reIike

Iiekingyou.You'rejustIike,"No,I'mfine.Ijustwanttolook.n

Thatputsmeoff.IIovetheEnglishsaIesassistant.

Sowherehaveyouexperiencedtheverybestincustomerservice?

Umm,probabIyAmerica.Intermsofbestasin,theygiveyouso

muchattentionit'salmostembarrassing.Theytreatyou,youknow,

the"haveaniceday"thing.They*wanttoheIpyou.Theywantyou

tobuy,'causetheyoftenworkonacommissionbasis.That*sifyou

Iikebest.ButIpreferthe...Iike,beingignored.

Tamara:

IthinkEngland'sstillwaybehindintermsof,IikeAmericafor

exampIe.IcancaIIinAmericafromLondonandthey*IItracktheitem

down.It'snotIike,nSorrymadamwedon'thavethatinyoursize."

IjustgottheGucciboots,whichminehadactuaIIybroken.Andin

Englandtheysaid,"Sorry"youknow,that'sit.SothiswomaninLos

Angelestrackedthemdownand,infactgotthemforme.That*sbecause

theyworkoncommission.Andthesoonerwelearnthat,thebetterthe

servicewiIIget.

SowhatdotheAmericanshavetosay?Theymayspeakwitha

differentaccent.ButisthesaIespitchaforeignlanguagetothe

restoftheworId?

IthinkpartofthereasonAmericansareknownasexpertsisthat

wetendtofocusalotmoreinthehumansideofseIIing,notthe

mechanicalside,whichistheregisterandknowingabouttheproduct.

WereaIlywanttoknowaboutyourIifestyle.Wewanttoknowabout

yourfamiIy.Wewanttoknowaboutyourincome.Wewanttoknowabout

youroccasionsinyourIife.Andthat'sverydifferentoutsideofthe

UnitedStates.OurconsumeractuaIIyiscomfortablewithforminga

partnershipwithasalesassociateandgivingupthatinformation,

verypersonaIinformation,verypersonaIinformation.Ithinkthat

bestpartaboutSakssaIesassociatetrainingthatweactuaIIydeveIop

customers,fivedifferenttypesofcustomersandwevideotapethem

andputthemupinfrontofeverynewsalesassociateandsay,"This

isourcustomers."They'reverydifferent.Eachoneofthemisatop

customeratSaksbuttheyshopinaverydifferentway.Alotofstores

inthisindustryreaIlymeasuresellingeffectivenessbysaIesand

quitefrankIythat'snotwhatSaksisabout.Ithinkthewayyoumeasure

goodquaIitystaffisbyrepeatbusiness.Obviouslyifyouhavesomeone

onyoursellingfIoorthathasaclientele,thatisthemeasureof

agoodsaIesassociate.

PartVDoyouknow...?

“Everybodylovesabargain,"thisisacommonAmericansaying.

AbargainissomethingyoubuyforIessthanitstruevaIe.Itis

somethingyoumightnotbuyifitcostsmore.Oneperson'suseIessugIy

objectcanbeanotherperson'sbargain.SomanyAmericansputit

outsidewitha"forsale"signonitandtheyhaveayardsaIe.

Justaboutanythingcanbesoldatayardsale:cIothing,cooking

equipment,oldtoys,tooIs,booksandchairs,evenobjectsyouthink

areextremeIyuglyoruseIess.YoumayhaveaneIectricIightshaped

Iikeafish.YoumaygreatIydisIikeitsIooks,butitmaybebeautifuI

tosomeoneeIse.UsuaIIytheseiIerputsapriceoneachobject.But

thepricecanalmostalwaysbenegotiated.Thepriceofatable,for

exampIe,mightbemarked$10.ButtheseiIermayaccept8.Ifthetable

hasnotbeensoIdbytheendoftheday,theseiIerprobablywiIItake

muchIess.

SomepeoplegotoyardsaIesbecauseitispartoftheirjob.They

earntheirIivingsbybuyingoldthingsatIowpricesthenselling

themathigherprices.Manyothers,however,gotoyardsaIesjust

tohavefun.TheysayitisIikegoingonatreasurehunt.Sometimes

theyreaIIydofindthetreasure.

NedJauderedid.TheBostonGlobenewspapersaysMr.Jauderehas

beencollectingnativeAmericanIndianobjectssineehewasayoung

man.Lastyear,hestoppedatayardsaleinthenortheasterncity

ofWorcester,Massachusertts.Hepaid$125forwhateveryonethought

wasanoldwoodencIub.Mr.JauderethoughtitwassomethingeIse.

TwodaysIater,heconfirmedthatthecIubhadbeenusedbythe

WampanoagIndianleaderknownasKingPhilip.KingPhilipusedit

duringhiswarwiththewhitesettIersateasternMassachusettsin

1675.ThehistoricweaponhadbeenstoIenfromamuseumin1970and

hadbeenmissingeversinee.Mr.JardereIearntthewarcIubwasvaIued

atabout$150000buthedidnotseIIitorkeepit.Mr.Jauderereturned

thecIubtothemuseumnearBostonMassachusettsfromwhichitwas

stoIen.

Questions:

1.WhichofthefollowingisacommonAmericansaying?

2.Whatcanbesoldatayardsale?

3.WhydopeopIegotoayardsale?

4.WhenwastheoldwoodencIubstoIen?

5.WhatwasthereaIvaIueofthecIub?

6.WhywasthecIubatagreatvaIue?

Unit2HotelorB&B

PartIGettingready

B.Keys:

1:35%,60%2:45%,20%3:60%,80%4:30%,15%5:50%,70%

6：30%,20%

C.Keys:

(1)1:£30/single;£60/doubIe,chiIdrenunder122:£29/fuII

board3:£28/doubIe+bath,excIuded

(2)1:hotfood,friedegg2:coffee,tea,jam,cooked3:dinner,

bedandbreakfast4:theroompIusaIImeaIs5:VaIueAddedTax

PartIIAtouchofhome

OutIineI:bedandbreakfast,15000,advantagesoverbighoteIs

II:meetingdifferentpeopleIII:features,1883,guestsIV:B&Bs

notsuitableforsomepeopIe

PartIIIRentingacar

A.Keys:1:three2:Mon.JuIy10th3:stationwagon4：$79.95

5:$59.956:4p.m.7：10a.m.8:'free9:12cents10:$10

11:8%12:,$100

B.Keys:acompactcar/astationwagon/automatictransmission/

currentmodeIs/pickup/returnthecar/speciaIweekendrate/reguIar

rate/uniimitedmiIeage/insurance/saIestax/afuIItankofgas/

deposit/Iowestrates.

PartIVMoreaboutthetopic:WhatTypeofRoomDoYouWant?

A.Keys:1:52:23:64：45:36:1

B.Keys:1:£40,aIIgrades2:£55,SaIes3:£150,

ManageriaI,entertainingprivateguest,thelake4:£220,privacy,

country-side,kitchen

PartVDoyouknow...?

A.Keys:(France)Italy,(2)3,(3)2,(4)8

(Loudon,UK)Paris,France,(8)4B.Keys:1:F2:T3:F4:F5:

T

Tapescript

PartIGettingready

B.

A:Goodmorning.I'dIikesomeinformationabouttouristfigures,

pIease.First,aboutaccommodation.Whatproportionoftouristsstay

inhoteIs?B:Well,inanaverageyear60%oftouristsstayinhoteIs,

butthisyear35%arestayinginhoteIs.A:Whatproportionof

touristsstayinhoIidaycamps?B：Well,inanaverageyear20%of

touristsstayinhoiidaycamps,butthisyear45%arestayingin

hoIidaycamps.A：Now,aboutplacesvisited.Whatproportionof

touristsvisitEurope?B:Well,inanaverageyear80%of

touristsvisitEurope,butthisyear60%arevisitingEurope.

A:AndwhatproportionoftouristsvisittheU.S.A.?B：Well,in

anaverageyear15%oftouristsvisittheU.S.A.,butthisyear30%

arevisitingtheU.S.A..A:Now,aboutmethodsoftransport.What

proportionoftouristsgobyplane?B:Well,inanaverageyear

about70%oftouristsgobypIane,butthisyearabout50%aregoing

byplane.A:Whatproportionoftouriststaketheirowncar?

B:Well,inanaverageyearabout20%oftouriststaketheir

owncar,butthisyearabout30%aretakingtheirowncar.A:

ThankyouverymuchforyourheIp.

C.

C:...sohere'sabrochurewiththehoteIsinMidford.Itgives

youaIItherates...

T:Tmsorry,myEnglishisn'tsogood.Canyouexplainthisto

me?

C:Yes,ofcourse.FirstofaIIwehavetheCastIeInn・・・here•••

it'sthecheapest.ItwiIIcostyouonIy£12forasingleroomand

£15foradoubIe.ThepriceincIudescontinentaIbreakfast.Ifyou

wantafuIIEnglishbreakfastyou*IIhavetopayextra••・

T:Whatisthis"EngIishbreakfast"?

C:Oh,youknow,hotfood:friedegg,friedbacon,porridge...

whereasthecontinentalbreakfastiscoffee,tea,roIIs,jamandhoney

—nothingcooked,yousee.

T:IthinkIwouldpreferthecontinentaIbreakfast.

C:WeII,yes,that*sincIuded.AndthenwehavetheDaltonHoteI,

moreexpensive,butverynice,abathroomattachedtoeveryroom.The

Daltoncharges£30forasingleroomand£60foradoubIe.Butthere

isnochargeforchiIdrenunder12whostayinthesameroomastheir

parents.

T:Iwon'thavemychiIdrenwithme.ButmaybemyhusbandwiIIcome

aIittIeIater...

C:WeII,theParkHoteIisveryreasonabIypriced.£16perperson.

Everyroomhasabath.There'saspecialrateof£25whichincIudes

dinner,bedandbreakfast一whatwecaIIhaIfboard.Oryoucanhave

fuIIboard,that'stheroompIusaIImeaIsfor£29perpersonper

night.

T:Wewouldonlywantbreakfast.

C:Isee.Mm・・・youcouldtrythefourthhoteIhere,thePhoenix.

Itwillcostyou£28foradoubleroomwithbath.Breakfastis£5

perperson.

T:Yes.Butwhatabouttheextramoney,whatdoyoucaIIitin

English,theservice...

C:AIItheseratesincIudeaservicechargeof10%.TheyaIso

incIudeVAT-that*sVaIueAddedTax.

T:IfwecomelaterintheyearwiIIitbecheaper?

C:Yes.ThesearetheratesforJunetoSeptember.YouwouIdpay

lessatothertimesoftheyear.

T:I*IItaIkaboutitwithmyhusband.Thankyouforexplaining

everythingtome.

C:You'reveryweIcome.

PartIIAtouchofhome

BevRoseisaverygoodhostess.Shetellstheguestsinherhome

therearesodasintherefrigerator,snacksinthekitchen,andvideos

nexttotheTV.

ButRose*sguestsaren'tout-of-townfamiIyorfriends.Herguests

arefromaIIovertheworId.Rose'shouseisIikeasmaIIhoteI.It

iscalledabedandbreakfastorB&Bforshort.ThenameofRose's

B&BisSuitsUs.

Roseandherhusbandhavejoinedagrowingnumberofpeoplewho

areoperatingB&Bsintheirhomes.B&Bsofferthecharm,comfort,and

hospitaIitythatisoftenmissinginbighoteIs.That*swhythereare

manypeopIewhowouldratherstayataB&BthanahoteIwhenthey

traveI.

Thereareabout15000B&BsacrosstheU.S.EachyeartheyweIcome

miIIionsofvisitors.Andthenumberisincreasing."Ithinkguests

arelookingforthepersonaItouch,"saidPatHardy,thedirectorof

theAmericanBedandBreakfastAssociation."InaB&B,youdon'thave

aroomnumber.TheownerknowswhoyouareandheIpsyouenjoyyour

trip,"Hardysaid.TravelersoftenwantmorethanjustapIacetosleep.

TheyIikeB&BsbecausetheownertakesapersonaIinterestinthem.

RosesaidoneofthebestthingsaboutowningaB&Bismeeting

aIIthedifferentpeopIe.SheIoveswatchingtheguestsmeeteachother

forthefirsttimeatbreakfast."It'sreaIIyfuntostandinthe

kitchenandtaIkwithmyguests.Eventhoughmostofthemhavejust

metforthefirsttime,theconversationsatthebreakfasttabIeare

reallyinterestingandlively."

ManyB&Bsareolderhomeswithinterestinghistories.SuitsUs

wasbuiltin1883.TheroomsarefiIledwithantiquesand19th-century

decorations.TheRosesrentthreeoftheupstairsbedroomstoguests.

EveryroomatSuitsUshasitsownpersonaIity.TheRoseshavenamed

severaIoftheroomsforpreviousguests.ForexampIe,oneoftherooms

isnamedtheWoodrowWiIsonRoombecausetheformerU.S.President

stayedthere.AnotherroomiscalledtheAnnieOakleyRoombecause

thefamouscowgirIwasonceaguestthere.

Bedandbreakfastsaren*tforeveryone.Somepeoplearen*t

comfortabIestayinginsomeoneelse'shome.AndotherpeopIedon't

careforthepersonaIinteraction.Butforaquiet,romanticpIace

tostay,manypeoplearecheckingintobedandbreakfastsinsteadof

hoteIs.OncepeoplehavestayedinaB&B,theyoftenfindithardto

gobacktohoteIs.

PartIIIRentingacar

A:Goodafternoon.U-Drive-ltrentaIs.MayIheIpyou?

C:Hi,yeah.I'minterestedin,uh,rentingacarfortheweekend,

andI*mwonderingifyouhaveaspecialweekendrate?

A:Yes,wedo.[Mm-hmm.]Uh...whatsortofcarwereyouinterested

in?

C:WeII,we'reafamiIyofthreeandwehavecampingequipment.

Now,I'musedtodrivingasmaIIcar,butImightneedsomethinga

IittIeIargerbecauseofthefamiIyand,uh...aIItheequipmentthat

wehave.A:WeII,um...IcouIdsuggestacompactcarfor/toyou.

[Mm-hmm.]Someofourcompactshave...havelargetrunks,[OK.]or,

uh...Oh,betteryet,whynotasmaIIstationwagon?[Oh,good.]Um...

aIIourcarsarecurrentmodeIsand,uh,haveautomatictransmission.

C:Oh,well,I'musedtodrivingastandard,butIguessthere's

noprobIemwithautomatictransmission.

A：No,no.Ifyoucandriveastandardyoucandriveanautomatic.

[Mh-hmm.]Uh,now,Iisten,whenwereyou...uh...interestedin...

inrentingthis?

C:Uh,well,we'llbeIeavingonaFriday,that'sthe...let'ssee,

that'sFriday,JuIy7th,andthenreturningontheMonday.Thatwould

bethetenth.

A:Mm-hmm.Well,let'ssee...uh...wehave...uh...Oh!Wehave

aPintostationwagonforthosedates.[Mm-hmm.Good.]Um...yeah,

Ithink...Ithinkthat'syourbestbet.

C:OK.Uh...well,thenwhenwouldwehavetopickupthecarand

whenwouIdwehavetoreturnthecartogetthatspeciaIweekendrate?

A:WeII,fortheweekendrateyouhavetopickupthecarafter

fouro'clockonFridayafternoon[Uh-huh.]andthenreturnitbyten

o'clockonMondaymorning.

C:AfterfouronFridayandreturningbyteno'clockonMonday

morning.[Mm-hmm.]OK.What...uh...uh,whatwouIdbethepricefor

that?

A：OK,now,our...ourregularrateisseventy-nineninety-five.

[Ooh!]butthespeciaIweekendratew...youcangetthatforfifty-nine

ninety-five.[Oh,Great.]Um...nowthefirstthreehundredmilesare

free,[Mm-hmm...]afterthatit'stweIvecentspermile.

C:Oh,soit'stweIvecentsamileextraafterthefirstthree

hundredmiIes?

A:That'sright.

C:OK.Uh...doyouhaveany...um...rentaIswithuniimitedmiIeage?

A：WeII,wedo,butyoucan'tgetthatspeciaIweekendrate.

C:Uh-huh.OK.Well,thendoesthefifty-nineninety-five-that

wastherate,right?[Mm-hmm.]一doesthatincIudeinsurance?

A:No...um...theinsuranceistendollarsmore,butIreaIIy

recommendit.

C:Ye