《民航空乘英语》课件

CoursewareforCivilAviationFlightAttendantEngCATALOGUE目录IntroductiontoEnglishforCivilAviationFlightAttendantsBasicknowledgeofcivilaviationflightattentioninEnglishEnglishconversationskillsforcivilaviationflightattendantsCATALOGUE目录PracticalApplicationofCivilAviationFlightAttendantEnglishCaseAnalysisofCivilAviationFlightAttendantEnglishIntroductiontoEnglishforCivilAviationFlightAttendants01DefinitionCivilaviationflightattendantEnglishreferstotheprofessionalEnglishusedbycivilaviationflightattendantsintheirwork,includingonboardservicelanguage,safetyinstructions,emergencyhandling,andotherrelatedcontent.ImportanceWiththecontinuousexpansionoftheinternationalaviationmarket,civilaviationflightattendantsneedtohavegoodEnglishcommunicationskillstoensurethesafetyandcomfortofpassengers.Meanwhile,Englishisalsooneoftheimportantassessmentindicatorsforthepromotionandcareerdevelopmentofcivilaviationflightattendants.ThedefinitionandimportanceofcivilaviationflightattentioninEnglishMasterthecommonlyusedprofessionalEnglishvocabularyandexpressionsofcivilaviationflightattendants;ImproveEnglishlistening,speaking,readingandwritingskills,andbeabletoproficientlycommunicatewithpassengers;Understandinternationalaviationservicestandardsandprocedures,befamiliarwithonboardsafetyinstructionsandemergencyresponseprocedures;Cultivatecross-culturalcommunicationskills,improveprofessionalcompetenceandservicelevel.TheLearningObjectivesofCivilAviationFlightAttendantEnglishClassroomteaching01Throughtheteacher'sexplanationanddemonstration,learnthebasicknowledgeandskillsofEnglishforcivilaviationflightattendants;Simulationtraining02ConductpracticalexercisesinasimulatedcabinenvironmenttoimproveEnglishcommunicationskillsandtheabilitytorespondtounexpectedsituations;Roleplaying03PracticeEnglishcommunicationandserviceskillsbyplayingdifferentrolesandsimulatingonboardservicescenarios;LearningMethodsforCivilAviationFlightAttendantEnglishAudiovisualmaterialsUsingaudiovisualmaterialsforlanguageinputandoutputexercisestoimproveEnglishlisteningandspeakingabilities;OnlinelearningUtilizeonlinelearningplatformsandsocialmediaresourcestoindependentlylearnandcommunicateEnglishforcivilaviationflightattendants.LearningMethodsforCivilAviationFlightAttendantEnglishBasicknowledgeofcivilaviationflightattentioninEnglish02AirportFacilitiesUnderstandairportfacilities,suchasdeparturehalls,boardinggates,securityareas,baggageclaimareas,etc.,aswellasthefunctionsandusagemethodsofeachfacility.AirportsignageIdentifyvarioussignagewithintheairport,suchasboardingpasses,luggagetags,securitycheckpoints,etc.,andunderstandtheirmeaningsandpurposes.AirportfacilitiesandsignageFamiliarwiththeinternalfacilitiesoftheaircraft,suchasseats,seatbelts,oxygenmasks,lifejackets,etc.,aswellastheirusagemethodsandprecautions.AircraftFacilitiesIdentifyvarioussignsontheaircraft,suchasseatbeltsigns,nosmokingsigns,emergencyexitsigns,etc.,andunderstandtheirmeaningsandfunctions.AircraftidentificationAircraftfacilitiesandsignageCabinServiceTerminologyMastercommoncabinserviceterms,suchasbeverageservice,mealservice,cleaningservice,etc.,aswellastheirprofessionalexpressionsandstandardizedlanguage.CabinserviceprocessUnderstandtheprocessandstandardsofcabinservice,includingtheservicecontentandstandardsofpassengerboarding,predeparturepreparation,inflightservice,andpostlandingservice.CabinetserviceterminationVSMasterthecommonlyusedlanguageinemergencysituations,suchasemergencybroadcasting,emergencyevacuation,firstaid,etc.EmergencyresponseUnderstandtheemergencyresponsemeasuresandprocedures,includingemergencyresponsetoemergenciessuchasfires,mechanicalfailures,hijackings,andpassengercomfortwork.EmergencylanguageEmergencylanguageEnglishconversationskillsforcivilaviationflightattendants03CabinetservicedialogueskillsGreetingattendeesUsepolicyandfriendlylanguagetowelcomeattendeesonboardandintroduceflightattendeesServiceannouncementInformpassengersoftheflight'sdestination,estimatedtimeofarrival,inlightservices,andsafetyproceduresMealserviceProvideinformationaboutthemenu,answeranydietaryrequestsorrestrictions,andservefoodanddrinksEntertainmentandcomfortAssistpassengerswithinlightentertainment,pillows,blanks,andothercomfortitemsBepreparedtoanswerquestionsabouttheflight,destination,andotherrelevantinformationAnsweringquestionsListentopassengers'complaintsandaddressthempromptlyandprofessionallyDealingwithcomplaintsAccommodatepassengerswithdisabilitiesorspecialneeds,andensuretheyreceiveappropriateassistanceAssistingwithspecialneedsBeresponsivetopassengers'requestsforitems,assistance,orchangestotheirseatingarrangementsHandlingrequestsSkillsforcommunicatingwithpassengersDialogueskillsforhandlingemergencysituationsSafetyinstructions:Properlycommunicatesafetyinstructionstopassengersincaseofturbulence,emergencylandings,orotherunexpectedeventsCalmingattendees:UsethinkinglanguageandresidualcallstocomfortandreasonattendeesduringemergencysituationsCoordinatingwithpilots:CommunicateessentialinformationtothepilotstoensurethesafetyoftheflightandthewellbeingofthepassengersAssistinginevaluation:Directpassersbytosafetyexits,provideinstructionsonhowtouselifevestsoroxygenmasks,andassistinevaluatingpassersbyincaseofanemergencylandingorcrashRadiocommunication:Properlyuseradioequipmenttocommunicatewithgroundcontrol,otheraircraft,orgroundpersonnel单击此处添加正文，文字是您思想的为了最终呈现发布的。单击此处添加正文文字是您思。文字是您思。单击此处添加正文文字是您思。文字是您思。4行*21字单击此处添加正文，文字是您思想的为了最终呈现发布的。单击此处添加正文文字是您思。文字是您思。单击此处添加正文文字是您思。文字是您思。4行*21字Handlingbaggage:Informgroundpersonnelofanyspecialhandlingrequirementsforpassersby'sbaggageSkillsforcommunicatingwithgroundpersonnelPracticalApplicationofCivilAviationFlightAttendantEnglish04Masterbasiccabinservicelanguage,includingwelcome,safetydemonstration,beverageservice,mealservice,onboardentertainment,specialneeds,etc.Understandtheculturalhabitsandlanguagecharacteristicsofpassengersfromdifferentcountriesandregionsinordertoprovidebetterservices.Familiarwiththecabinserviceprocess,includingservicepointsbeforetakeoff,duringflight,andbeforelanding.CabinetServicePracticeLearnsalesskillsandlanguage,includingduty-freegoods,souvenirs,upgradeservices,etc.Familiarwiththesalesprocess,includingintroducingproductstopassengers,answeringquestions,completingsales,etc.Understandtheairline'ssalespoliciesandregulationstoensurecompliantsales.OnboardsalespracticeFamiliarwithin-flightentertainmentfacilitiesandcontent,includingmovies,music,games,etc.Learnthelanguageandskillsofentertainmentservices,includingintroducingentertainmentfacilitiestopassengers,solvingtechnicalproblems,etc.Understandtheentertainmentneedsandpreferencesofdifferentpassengers,andprovidepersonalizedentertainmentservices.OnboardentertainmentpracticeFamiliarwiththeemergencyplansandproceduresofairlines,closelycooperatewithcrewmemberstoensurepassengersafety.Learnemergencylanguageandserviceprocedures,includingemergencybroadcasting,evacuationprocedures,firstaidmeasures,etc.Mastercommunicationskillsandpsychologicalqualitiesinemergencysituations,maintainacalmandprofessionalattitude.OnboardemergencypracticeCaseAnalysisofCivilAviationFlightAttendantEnglish05ProfessionalcompetenceProficientinaviationEnglish:abletocommunicatefluentlywithpassengers,crew,andgroundstaff.Havingagoodserviceattitude:alwaysmaintainingasmile,patientlyansweringpassengers'questions,andprovidingthoughtfulservice.CaseanalysisofexcelflightattentionCapableofemergencyresponse:Familiarwithemergencyresponseproceduresandabletocalmlyrespondtounexpectedsituations.CaseanalysisofexcelflightattentionTeamworkClosecooperationwithcrewmembers:Maintaingoodcommunicationwiththecaptain,copilot,andothercrewmemberstoensurethesafeoperationoftheflight.Coordinatepassengerrelationships:Intheeventofconflictsorissues,beabletocoordinateandresolvetheminatimelymanner.Caseanalysisofexcelflightattention01learningability02Continuouslylearningnewknowledge:Payattentiontonewdevelopmentsintheaviationindustryandcontinuouslyimproveone'sprofessionalcompetence.03Goodatsummarizingexperiencesandlessons:abletosummarizeexperiencesandimproveone'sservicelevelaftereachflight.CaseanalysisofexcelflightattentionProvidefeaturedservices,suchaslaunchingthemedflightsandprovidingcustomizedservicesforspecialpassengers.Innovativeservicemodel:suchasusingintelligenttechnologytoimproveservicequality,suchasintelligentspeechrecognition.