新编剑桥商务英语中级Module-1

BusinessEnglish

1.1Waysofworking

1.2MakingcontactsModule1BusinesstopicVocabularyListeningSpeakingDifferentwaysofworkingAmini-presentation1.1WaysofworkingReadingHowtojob-shareWorkingfromhome1.1WaysofworkingVocabulary

Differentwaysofworking1.Howdoyoustudymosteffectively?Byworking…*atthesametimeeveryday/atdifferenttimesoftheday?*earlyinthemorning/lateatnight?*onyourown/withothers?*athome/atyourplaceofstudy(schoolorcollege)?Referenceexpressions

routinetypeofperson按部就班的人haveflexiblemanagementoftimeandwork灵活安排自己的时间和工作getsupportfromeachother互相支持co-operatewitheachother相互合作shareideas交流想法learnfromotherpeople’sstrongpoints学他人所长workinginateamneedstohavegoodinterpersonalskillsandisnotnecessarilyefficient在团队工作需要有很好的人际交往技能，不一定效率就高canbemoreconcentratedandthusmoreefficientinanoffice在办公室更容易集中精力因此也更有效率havemoreflexibility享有更多的灵活度adependenttypeofpersonality

andnevermakedecisionsmyself性格依赖，不喜欢自己拿主意anindependenttypeofpersonandwouldliketomakedecisionsmyself性格独立，喜欢自己做决定don’twanttoworkundersomeone不想在别人手下工作

2.Matchthesewaysofworking1-8todefinitionsA-I.Doyouworkinanyoftheseways?0freelance1teleworking2job-sharing3shift-work4part-time5temping6consultancy7flexitime8hot-deskingAYouworkduringdifferentpartsoftheday(eg.nights).BYousellyourworkorservicestoanumberofdifferentcompanies.CYouworkfordifferentcompaniesforashorttimewithoutapermanentcontract.DYouworkanumberofhoursperweekormonthbutyoudecidewhenyoustartorfinish.EYoudon’thaveapermanentplaceorofficetoworkat,butyoufindaplacetoworkwhenyouarrive.FYouworkforacompanyfromhomeviaemail,phoneortheInternet.GYouonlyworkforsomeoftheweek(notfull-time).HYoudoyourjobforpartoftheweekandanotherpersondoesitfortheotherpart.IYouaren’temployedbyacompany,butarepaidtogivespecialistadvice.3.Workinpairs.Thinkofsomeadvantagesordisadvantagesforeachwayofworkinginexercise2.WaysofworkingPossibleadvantagesPossibledisadvantagesfreelanceyouchoosethejobnojobsecurityteleworkingorganizeyourworktimeyouneedtobegoodatself-organizationjob-sharingmorefreetimeneedtocoordinatewithotherpersonshift-workgivesyouyourdaysfreetiringpart-timemorefreetimelessmoneytempinglotsofvarietyhardtoprogressyourcareerconsultancywellpaidnojobsecurityflexitimegoodforwork-lifebalancenotgoodforpeoplewholikeroutinehot-deskingsavesthecompanymoneydisruptivetoemployeesBACK4.Readaboutjob-sharing.Writetheseheadingsintoeachparagraph.GetorganizedSetyourlimitsPutpentopaperTwobecomeoneOpenyourmindPlanfordisasterFindtheperfectpartnerDon’tfeelguiltyHowtojob-shareWouldn’titbeniceiftheworkingweekfinishedonWednesday?Withajob-shareitcan.Here’stheessentialguidetomakingitwork.(0)Findtheperfectpartner.

Findsomeoneyoulike.‘Bepreparedtocommunicateandsharecreditandblame,’saysCarolSavage,themanagingdirectorofFlexecutive,aflexibleworkingconsultancy.(1)____________________Bossesshouldconsiderrequestsforflexibleworkingfromemployeeswithchildrenundersix.Soembracethebenefits:‘Twiceasmuchexperience,skills,brainpowerandenergy,’Savagesays.(2)____________________Alwaysdiscusstheworst-casescenarios.WhenMargaretMills,ateacher,lostherjob-sharepartnerbecauseofafamilyillness,areturntofull-timeworkseemedinevitable.‘Wehadbeenover-optimistic.Ididmanagetofindsomeoneelsewhofittedinwithme,butIwasverylucky.ReadingOpenyourmindPlanfordisaster(3)___________________Planthesystemforhandingworkovercarefullyandplaytoeachother’sdifferentstrengths.Delegatetheworkloadaccordingtoeachother’sparticularskillsandqualities.(4)___________________Managershouldclarifywhattheyexpectintermsofhours,availabilityandresults,andemployeesshouldmanagetheiremployer’sexpectations.SueOsborn,ajob-sharerfor21years,says,‘We’reoftenaskedtodofive-dayweeks.Eventuallyyoujusthavetosayno.’(5)___________________Agreeinwritingarrangementsforholidays,parentalleave,retirement,etc.everyoneshouldknowwheretheystandfromthebeginning.(6)___________________Donotworkuntil1amathometomakeupfornotbeingintheofficeeveryday.(7)___________________Clientsmaynotlikehavingtodealwithtwopeopleworkingcloselytogether.AsSavagesays:‘Ajob-shareshouldbelikeamarriage---onevoice,oneunit.’BACKGetorganizedSetyourlimitsPutpentopaperDon’tfeelguiltyTwobecomeoneGrammar---时态主动语态被动语态一般现在时do/doesam/is/are+done一般过去时一般将来时现在进行时现在完成时过去进行时过去将来时过去完成时didWas/weredoneam/is/are+doingam/is/are+being+donewas/were+doingwas/were+being+donehad+donehad+been+donewill/shall/am/is/aregoingto+dowill/shall/am/is/aregoingto+be+donehave/has+donehave/has+been+donewould/should/were/wasgoingtodowould/should/were/wasgoingto+be+doneListening1.YouwillhearawomancalledMichelatalkingaboutworkingfromhome.

1)Whatdoesshesayisimportantwhenworkingfromhome?2)Whatdoesshethinkaresomeoftheadvantagesanddisadvantagesofthiswayofworking?Haveatimetableandsticktoit.Advantages:-youspendmoretimewiththechildren-moreflexibility-thecompanysavesmoneyonofficespacenocommutingDisadvantages:sometimesyouworkintheeveningyoumisspeopleandofficenews2Listenagainandanswerthefollowing.

1)CompletethenotesaboutMichela’stypicalday.7:00–getup,getthekidsready8:30–9:00–12:00–14:30–takekidstoschoolstartworkhavelunchfinishwork2)Howlonghasshebeenwithhercurrentemployer?Howlonghasshebeenhome-working?She’sbeenwithhercurrentemployersincesheleftschool,butshe’sbeenhome-workingforfiveyears.3)Isshedoinganythingdifferentfromnormalthisweek?She’sgoingtotheofficeeverydaytomeetvisitors.BACKListeningscriptI=InterviewerM=MichelaI:OK,Michela.Youworkfromhomenow.Canyoutellmeaboutatypicalday?M:Sure,IalwaysgetuparoundsevenandthefirstthingIdoisgetthekidsreadyforschool.ItakethemateightthirtyandthenIalwaysstartworkatnine.I:Doyoueverhaveadaywhereyoudecidetohavethemorningoffandstartworklater?M:No,youcan’tdothat.It’simportantwithhome-workingtohaveatimetableandsticktoit.IfyouendupwatchingTVordoingthecleaningthenitisn’tforyou.SoIhavelunchattwelveandfinishworkattwothirtytogetthechildren.I:Wasthatwhyyougaveupyouofficejob?M:Yes,Iwantedtospendmoretimewiththechildren.Itgivesmemoreflexibility.SometimesIneedtoworkintheeveningbutusuallyitisn’taproblem.I:Sohowlonghaveyoubeendoingthiskindofwork?M:Foraboutfiveyears.I’vebeenwiththesamecompanysinceIleftschool,butwiththeInternetandtechnologyit’seasynowtobeathome.I:Soyouremployerdoesn’tmind.M:No.ItmeansthecompanysavesmoneyonofficespaceandaslongasIgettheworkdone,they’rehappy.SometimesIstillgointoworktomeetclientsandsoon.Forexample,I’mgoinginnearlyeverydaythisweekbecausewehavevisitorsfromanothercompanyandIcan’treallyinvitethemovertomyhouse.Besides,it’snicetogoineverysooften.Iliketoseepeopleandcatchuponthegossipandthenewswithmycolleagues.Imissthatsideofgoingintoworkeveryday.I:Isthereanythingelseyoumiss?M:Ermm.No,notreally.AndI’lltellyouwhatIreallydon’tmissandthat’shavingtospendtwohourscommutingonthebusandtraineveryday…SpeakingAmini-presentationA:Whatisimportantwhen…?Job-sharing•Findsomeoneyoulike.•Organizeandplanhowyousharethework.••B:Whatisimportantwhen…?Workingfromhome•Setupanofficespaceinthehouse.•Planyourworkinghoursandyourbreaks.••backSpeakingTest-ParttwoFormatofSpeakingtest-parttwomini-presentation'byeachcandidateonabusinesstopic.givinginformationandexpressingopinionsInput:WrittenpromptTime:about6minutes(1mpreparation)Interactionfocus:thecandidatesaregivenpromptswhichgenerateashorttalkonabusiness-relatedtopicCriteriaofgradinginParttwoVocabularyGrammarIdeasorganizationNote:Choose1topicasquicklyaspossibleListkeywordsofthetopicMakenoteswhileyourpartnerspeakingBodylanguageTips1.选择主题Ichoosetopic…2.开篇点题Asregardsto…

Thereare3pointsIwanttosayAsto…Ithinkweneedtoconsider3aspectsConcerning…Thistopic,…Thereare4thingstoconsider.Inregardto…Ihavethefollowingpoints.Inrelationto…Frommypointofview,Ihavethefollowingconsideration.Regardingto…

AsfarasIamconcerned,mypointsareasfollows:Withregardto…concerned,Withrespectto…3.论点组织First…second…thirdFirstly…secondly…thirdly…lastly…One…another…thethirdone…andthelast…Tobeginwith…inaddition/…anotherimportantconsideration…finallyFirstofall…inthesecondplace…lastnotbutleast…Tobeginwith…moreover…finally…论点扩展举例：forexample,forinstance,take…forexample,suchas…解释：thatis,thatmeans,itmeansthat…对比：incomparisonwith,comparedto…结束演讲Well,that’sallmypoints.Right,itlookasthoughI’vecoveredthemainareas/mainpoints.Ithinkthatjustcoverseverything.BeforeIclose,letmesummarizethemainpoints.So,tosumup…ReferencepresentationWhat’simportantwhenjobsharing?

IchoosetopicA---Whatisimportantwhenjobsharing.Astothistopic,asfarasIamconcerned,thereare3thingstoconsider.Findingsomeoneyoulikeisthemostimportantwhenyoustartajob-share.Asjobsharingisawayfortwopeopletobothfillonejob,findingsomeoneyoulikeisveryimportantforthesuccessofthescheme.Youmayfindonefromyourcurrentworkplace,oryoumayfindonefromoutsidethroughallkindsofcontacts.

Organizingandplanninghowyousharetheworkisalsoimportant.Ifit’ssharedresponsibility,thereisnodivisionofdutiesbutthetwopeoplehavetosplitthehoursclearlytoensurethattheworkflowscontinuously.Ifit’sdividedresponsibility,eachpartnerhastobeclearabouthisowncase---loadorprojecttofocusonduringhisworkinghours.Ifit’sunrelatedresponsibility,thepartnersandtolearnwhattheirseparatetasksareinthesamedepartment,andeachhastodohisownsharewell.

Communicationisanotherimportantfactortoconsiderwhenyouarrangethejob-share,especiallyforsharedresponsibility.Partnershavetocommunicatewellsothatjobsaredonesmoothly.Usingemail,voicemailmessages,dailylogsandnotesaresometechniquesthathelpfacilitatecommunication.Whatisimportantwhenworkingfromhome

Settingupanofficespaceinthehouseisimportantwhenworkingfromhome.Thiswillgiveyouafeelofbeingintheofficeandconcentratemoreonwork.Inthisway,itwillbeeasyforyoutodifferentiatebetweenworktimeandprivatetimeandyouwillnotbeeasilydistracted.

It’salsoimportanttoplanyourworkinghoursandyourbreaks.Makeitlikeintheofficeandsetatimetable.Butdonotoverworkyourselftomakeupfornotbeingintheofficeeveryday.Makesureyouhaveabreakafteryouworkforafewhours.

Inaddition,tomakeworkingfromhomereallysuccessful,youshouldmakesurecolleaguesandclientscanreachyouasthoughyouareintheoffice.Thismayhelpalottoguaranteetheefficiency.Amini-presentationThereareanumberofpointstoconsiderwhen

…

Firstofall,findsomeoneyoulike,because

…

Thesecondpointtorememberisto

…

It’salsoimportanttosay

…

Inadditiontothesepoints,youalsoneedtoconsider

…

Amini-presentationThereareanumberofpointstoconsiderwhenyoushareajobwithapartner.Firstofall,findsomeoneyoulike,becauseyoushouldcooperatewithhim/herforalongtimeandsharecreditandblame.Ifthepersonyoushareajobwithisonethatyoudislike,howcanyoucommunicateandhowcanyoumakeyoutwobecomeone?Thesecondpointtorememberistoorganizeandplanhowyousharethejob.Forexample,youshoulddecidewhoworkforthefirsthalfoftheweekandwhodothesecond.It’salsoimportanttosaythatyoudon’tneedtofeelguilty

andontheotherhand,youshouldsetyourlimits.Whatyoushoulddoistofulfillyourjobresponsibilities,anddon’tburnmidnightoiltocompensate.However,bothofyouandyourmanagershouldmaketermsandconditionsofyourcontractclear.Inadditiontothesepoints,youalsoneedtoconsiderplanningforthedisaster.Bothofyouhadbetteralwaysexpectthebestwhilepreparingfortheworstmentally.FormatofSpeakingTest-PartoneFormat:interview---ConversationbetweentheexaminerandtwocandidatesInput:ExaminerasksquestionsTime:3minutesInteractionfocus:theexaminerencouragesthecandidatestogiveinformationaboutthemselvesandtoexpresspersonalopinionsCriteriaofgradinginPartoneMannerPronunciationIntonationStress&RhythmVocabulary&GrammarNote:Make1stimpressionAdapttoexaminer’stoneBodylanguageExamples

1)Ilikereadingalot.Ilikereading.Myfavoritebookis“Gonewiththewind”becauseIlovethemaincharacter.IhaveawiderangeofhobbiesamongwhichIlovereadingthemost.Myfavoritebookis“Gonewiththewind”byMargaretMitchell,becauseIgreatlyadmirethemaincharacter---Scarlett,whowasbravetoloveandhate.2)Ialsoenjoytravellingverymuch.IlovetravellingverymuchbecauseIseetravellingasagoodopportunitytomeetnewpeople,newfoodandnewculture,whichbyallmeansbroadensmyview.Ispendmostofmylongholidaystravellingtodifferentplaces,becauseitoffersmegreatopportunitiestomeetnewpeople,tastenewfoods,learnnewcultures,thusaddingmylifeexperiences.Lijiang,Jiuzaigou,andXinjiangarethemostimpressiveplacesformesofar,soIhighlyrecommendthem.3）Whatkindofpersondoyouthinkyouare?/Whatareyourstrengthsandweaknesses?inactive,quiet,introvert,extrovert,trustworthy,thoughtful,helpful,gentle,slow,honest,hardworking,active,efficient,kind,generous,talkative,easygoing,open,optimistic,pessimistic,easytogetalongwith,readytohelpothers,brave,devoting,passionate,bright,smart,cute,popularamongfriends,sweet,warm-hearted,sympathetic,willingtoshare,notself-centered,considerate,asocialperson4）Whereareyoufrom?Canyousaysomethingaboutyourhometown?location,province,urbanarea,suburb,ruralarea,isolatedplaces,smallvillages/towns/downtownareas/countryside,city,beautifulscenery,quiet,freshair,greeneverywhere,friendlypeople,kindandhelpful,skyscrapers,tallbuildings,shoppingmalls,departmentstores,businessdistrict,entertainment,parks,transportationsystem,publicfacilities,convenient,noisy,busy,indifferent,modern,cold,alienated,climate,humid,dry,windy,freezing,extremelyhot,5）What’syourhobby?Whatdoyouliketodoinyoursparetime?sparetime,music,Pop/classical,sports,ballgames,pcgames,bodyexercises,movies(detective/horror/romantic/comedy/tragedy),books(sciencefiction/novel/essay/poems/poetry/fashionmagazine/comicstrips/cartoons/autobiography),shopping,food,cooking,painting,singing,dancing,playingcards/poker/chessVocabulary—differentwaysofworkingattendflexitimenetworkingshiftworkfreelancepart-timesocializingconsultancyspecializeininchargeofreporttodealwithinvolvedinresponsibleforteleworkingjob-sharingtempinghotdeskingofficegossippermanent1.2MakingcontactsDevelopingaconversationVocabularyReadingListeningSpeakingLife’sallaboutmakingconnectionsStartingaconversationJobresponsibilitiesWritingBusinesscorrespondenceVocabularyJobresponsibilities•Tellyourpartneraboutyourjob.Usetheseexpressionsandchoosethecorrectpreposition.Iworkof/for/about…I’minvolvedin/of/for…I’mresponsiblefor/of/about…Idealfor/with/of…Iusuallyreportup/at/to…I’minchargefor/of/to…Ispecializeabout/in/forHomePhrasesyoucanusetointroduceyourselfIworkas…(jobtitle)for…(youremployer)I’mresponsiblefor…(majorjobresponsibilities)Myjobalsoinvolves…(minorjobresponsibilities)

I’minvolvedin…(minorjobresponsibilities)Idealwith…(yourclients)Aspartofmyjob,Ihaveto…(theunpleasantpartofyourjob)Ispecializein…(yourmajor)I’minchargeof…(ateam/project/division,yoursubordinators)Iusuallyreportto…(yoursuperior)Iambasedin…Networking‘Networking’istheskillofmakingcontactsandcanhelppeopleprogressintheircareerthroughknowingthe‘right’people.Theskillisimportantinareassuchassaleswhereyouneedtodeveloprelationshipswithpotentialcustomers

ReadingLife’sallaboutmakingconnectionsReadthearticlebelowaboutsomenewnetworkinggroupsspecificallyforbusinesswomen.ChoosethebestwordA,BorCtofillthegaps1-10.1.A.attendingB.goingC.meeting2.A.ideasB.sugarC.money3.A.departmentB.companyC.group4.A.workB.chargeC.responsible5.A.toB.inC.aboutToyou,networkingmightmean(1)____aconferenceortradefaireventtomeetnewclientsorpartners.Oritcouldbethecoffeebreakatworkwhereyoushare(2)_____withcolleaguesinotherdepartments.Butnowadaysnetworkinghasbecomeaneventinitself.Forexample,PricewaterhouseCoopersofferitsfemalestaffaformalnetworking(3)_____calledPwCwomen.With900members,itorganizeseventsrangingfrominformaldrinkseveningstocoachingevents.TinaHallet,whois(4)_______forthegroup,saysthatshegotinvolved(5)________networking6.A.runB.controlC.produce7.A.speakB.knowC.be8.A.doB.seeC.make9.A.socializingB.workC.extra10.A.talkB.withC.successBecause‘I’dgottoareasonablyseniorlevelandIwantedtohelpotherpeopletomaximizetheirpotential.’Youdon’thavetobeseniorto(6)_____anetworkthough.VickyWoodandSallyHopkinshadtheideafortheCityGirlsNetworkwhentheyfirstmovedintoLondon’scorporateworldandwonderedhowtogetto(7)______otherwomen.‘Wecouldn’tfindanythingforpeoplewithnoexperience.Sowethoughtwe’dstartourown.’Fromtwelvefriendsmeetingregularly,itrapidlygrewto250membersfrommanydifferentorganizations.It’sagreatwayto(8)_____usefulcontactsandbringinpotentialbusiness.FionaClutterbuckisco-chairofanetworkforthebankABNAMRO.‘Womentendtothinkofnetworkingas(9)_______andgiveitlowpriority.’butgiventhechance,womenwillnetwork–asthebank’slast‘speednetworking’eventdemonstrated.‘Withover100womenandmen,itwasagreat(10)_____.Itisamazinghowmanypeopleyougettomeetfromdifferentpartsoftheorganization.’ReadingPeoplenetworkat:

conferencestradefaireventscoffeebreaksformal‘networking’eventsThereasonsare:tohelppeoplemaximisetheirpotentialtogettoknowotherpeopleforpeoplewithlittleexperience.

VocabularyILifeisallaboutchoices.Lifeisallaboutfindingtherightbalance.Lifeisallaboutpracticingtheprincipleofthething.生活就是一种修行tradefair;bookfair;farmproductsfair;cattlefair;fair;fairground;funfair;carnival;露天游乐场，游园会；嘉年华shareideas;contributeideas;poolideas;brainstormingevent:party;performance;competition.Social/sporting/fund-raisingevent.inoneself;oneself;byoneself;onone’sown

coaching:mentoring职业辅导，以老带新，传帮带活动seniormanagers/management;juniormanagersmaximizeone’spotential;minimizetherisksrunanetwork:organizeanetworkingeventVocabularyIIcorporateworld/area/circlegrowto:increaseupto;reachco-chair:co-chairpersonsocializing:networking;makingcontacts;meet,communicateandgettoknowdifferentpersonalitiesgivesthlow/top/highpriority(viewsthasunimportantorimportant)

speednetworking;speeddating;speedreadingStartingaconversationIIGoodtopicsfornetworking:weathertravelexperience;tourism;sightseeingworklanguageorlanguagelearningcountries;city;hometownInappropriatetopics:politicsreligionprivacy;personalaffairsanythingrelatedtosexbiasorracediscriminationListeningStartingaconversationListentofourpeoplestartingconversations.Ineachconversationdecidewherethespeakersaremakingcontact.Conversation1:__________A.AtaconferenceConversation2:__________B.OverdinnerConversation3:__________C.Insomeone’sofficeConversation4:__________D.OnatrainingcourseCADBMatchtheexpressionsonthelefttotheresponsesontheright.0.I’dliketointroduceyoutoMark.1.Nicetomeetyouatlast.2.Doyoutwoknoweachotheralready?3.Wouldyoulikeacoffee?4.Sohaveyouenjoyedthismorning?5.Isthisyourfirsttimeatoneoftheseevents?6.MayIjoinyou?7.You’reacolleagueofMartinObach,aren’tyou?8.Howdoyouknowhim?9.Howmanychildrendoyouhave?10.HaveyoualwayslivedinLille?11.IknowyourcompanyislookingforapartneronthisThaiproject.A.Yes,itis.Andyou?B.Hello,Marek.Howdoyoudo?C.Thanks.D.Pleasedtomeetyoutoo.E.Sure.F.Two.Twins.G.Yes,mostofmylife.H.Yes.Isthatsomethingyoumightbeinterestedin…?I.Well,we’vespokenonthephoneafewtimes.J.Yes,itwasveryinteresting.K.That’sright.HeworksinourBarcelonaoffice.L.WewerebothatElcotiltogether.StartingaconversationIIGoodtopicsfornetworking:weathertravelexperience;tourism;sightseeingworklanguageorlanguagelearningcountries;city;hometownInappropriatetopics:politicsreligionprivacy;personalaffairsanythingrelatedtosexbiasorracediscriminationSpeakingDevelopingaconversationWorkasaclassorinlargegroups.Youareatanetworkingevent,sostandupandwalkaround.Meetonepersonandhavetheconversationbelow.Attheend,moveontoanewperson.greettheotherpersonintroduceyourselftalkabouttheeventdescribeyourjobtalkaboutwhereyoucomefromfindareasonfordoingbusinessinthefutureintroduceyourpartnertosomeoneelsemeetanotherpersonWritingBusinesscorrespondence备忘录（memo)，电子邮件（email），普通信件（letter）和便条（post-itnote）备忘录：是商务信函中的一种，主要用于公司内部对公司的职员、部门通报信息，如会议安排、情况报告、问题处理等。在英语中称之为interofficememorandum，其复数为memoranda，简称memo。除了可以采用书面形式之外，备忘录也可以通过email发出。英文备忘录的一般格式如下：Body即内容是备忘录的主要部分，写作应该力求简明、确切。首先应直入主题，列出最重要的信息，然后可以具体说明事由、情况，提出意见和建议等，最后可以根据具体情况或重申主题或表示医院或感谢。需要指出的是，备忘录得末尾不需要签名。To:From:Date:Subject:Body1.ReadthecorrespondenceonEvelyn’sdeskandanswerthesequestions.1)Isitallrelatedtoherwork?2)Whichisformal?Whatisitaboutthecontentandlanguagewhichtellsyouthis?3)Whichis‘internationalcommunication’?Didanyoneelsereceiveit?4)Howisthememodifferenttotheletterandtheemail?Thinkaboutthefollowing:-thelayout-thebeginningandtheend-theparagraphs5)Findabbreviationswhichmeanthefollowing?-telephonenumber-assoonaspossible-at-Subject(or)WithreferencetoAnswerTo:AllStaffFrom:RayBonnerDate:24thJuneSubject:TrialofflexitimesystemFurthertoourpreviousmeeting,wearepleasedtobeabletoconfirmthatthenewflexitimesystemwillcomeintooperationasfrom1stAugust.Thesystemappliestoalladministrativeandofficestaff.MayIremindyouthatanyproductionstaffonthecurrentshiftsystemremainunaffectedbythesechanges.From:evelyn@Hi,RonaHowareyou?Igotanotetosayyoucalled.Greatnewsthatyoupassedyourfinalexam!I’msorrythatIdidn’tgetbacktoyoubutit’sbeencrazyhere.Thenetworkwasdownforthreedayssoallourcustomerswerereceivingthewrongorders!Anyway,howaboutmeetingforlunchthisweek?Ifyoucan’tmakeit,don’tforgetthepartythisweekend.Doyouwantmetopickyouupat8?Seeyousoon,EveDearMr.Hynes:RE:Replacementofitem00-A104Withregardtoyourletterdated12thJune,Iamwritingtoconfirmthatwecanofferyouareplacementitemandthiswillbesentouttoday.Iwouldliketoapologizeforthedelaywiththis.Unfortunately,thiswasduetorecentchangestoournetwork.OnbehalfofLarBonnerIwouldliketothankyouforyourcustom.Welookforwardtoworkingwithyouagaininthefuture.YourssincerelyEvelynBoerCustomerServicesTel:0207865849Eve-canyoucallsomeonecalledRonabackasap?Shepassed.BACKAnswers:Theemailandpost-itnotear