商务与管理沟通（英文 第12版）教案 Locker-BAC12e-IM-Ch12 Interviewing,Writing Follow-up Messages,and Succeeding in the Job

12-

Chapter12

Interviewing,WritingFollow-upMessages,andSucceedingintheJob

TableofContents

DescriptionoftheChapter

2

EssentialstoCover

3

StrategiesforIncreasingLearning

4

LearnabouttheInterviewer’sPerspective

5

SuccessfulandUnsuccessfulInterviews

5

ProvideSpecificsinFollow-UpMessages

5

Connect

6

ApplicationExercises

6

InterviewingSuccessfully

6

CommunicationBehaviors 7

HiringanInternatGoDirect

7

Chapter12Quiz

8

Chapter12TestBank

8

LearnSmartAchieve®

8

SmartBook®

8

AnswersandAnalysisforEnd-of-ChapterExercisesandCases

8

12.1ReviewingtheChapter

8

12.2InterviewingJobHunters 12

12.3InterviewinganInterviewer

12

12.4AnalyzingaVideoInterview

12

12.5AnalyzingaPanelInterview

13

12.6PreparinganInterviewStrategy

13

12.7PreparingQuestionstoAskEmployers

13

12.8AnalyzingAnswerstoInterviewQuestions

13

12.9PreparingfortheWorstInterviewQuestions

13

12.10PreparingAnswerstoQuestionsYouMayBeAsked

14

12.11WritingaFollow-UpMessageafteranOnsiteVisit

14

12.12RevisingaFollow-UpMessageafteranOnsiteVisit

14

12.13ClarifyingtheTermsofaJobOffer

14

12.14ResearchaGeographicalArea 15

ExercisePlanningTable

15

PPTLectureOutline

16

LessonPlanIdeas 17

IntroduceInterviewChannels,Strategies,andExpectations 17

IntroduceInterviewSegmentsandQuestions

17

ResearchPerspectiveofInterviewers

17

AnalyzeInterviews 18

Mini-MockInterviews 18

DiscussingJobInterviews

18

DiscussingFollow-upLetters

18

PracticingforInterviews 19

QuestionoftheDay

21

DescriptionoftheChapter

Thischaptercoversthelaststepsinthejob-searchprocess:jobinterviews.Itoffersadviceonpreparingforinterviews,respondingtointerviewquestionsandscenarios,andoutlininginterviewquestionsthatarefrequentlyasked.Thechapteralsoaddresseshowtowritefollow-upmessagesandoffersadviceonhowtosucceedonthejob.

Thelearningobjectivesinclude:

LO12-1Whatinterviewchannelsyoumayencounter.

LO12-2Howtocreateastrategyforsuccessfulinterviewing.

LO12-3Whatpreparationstomakebeforeyoustartinterviewing.

LO12-4Whattododuringaninterview.

LO12-5Howtoanswercommoninterviewquestions.

LO12-6Howtoprepareforlesscommoninterviewtypes.

LO12-7Whattodoafteraninterview.

LO12-8Howtoplanforasuccessfulcareer.

EssentialstoCover

LO12-1Whatinterviewchannelsyoumayencounter.

Phoneandvideointerviewsmayprecedeface-to-faceinterviews.

Campusinterviewsandjobfairsprovideyouwithopportunitiestoimpressrecruiters.

LO12-2Howtocreateastrategyforsuccessfulinterviewing.

Developanoverallstrategybasedonyouranswerstothesethreequestions:

Whattwotofivefactsaboutyourselfdoyouwanttheinterviewertoknow?

Whatdisadvantagesorweaknessesdoyouneedtoovercomeorminimize?

Whatdoyouneedtoknowaboutthejobandtheorganizationtodecidewhetherornotyouwanttoacceptthisjobifitisofferedtoyou?

LO12-3Whatpreparationstomakebeforeyoustartinterviewing.

Conductresearchaboutthecompany;spendtimeonitswebsite.

Checkondressexpectationsbeforetheinterview.

Rehearseeverythingyoucan.Inparticular,practiceanswerstocommonquestions.Askafriendtointerviewyou.Ifyourcampushaspracticeinterviewsorvideotapingfacilities,usethemsothatyoucanevaluateandmodifyyourinterviewbehavior.

Prepareprofessionalmaterials,includingcopiesofyourrésumé,alistofreferences,aworkportfolio,anddetailedworkandeducationhistoriesincaseyouareaskedtofilloutanapplicationform.

LO12-4Whattododuringaninterview

Bringanextracopyofyourrésumé,somethingtowriteonandwritewith,andcopiesofyourworktotheinterview.

Recordthenameoftheinterviewer,tipstheinterviewergaveyou,whattheinterviewerlikedaboutyou,answerstoyourquestionsaboutthecompany,andwhenyou’llhearfromthecompany.

Behaveprofessionally;showenthusiasmforthejob.

LO12-5Howtoanswercommoninterviewquestions.

Successfulapplicantsknowwhattheywanttodo,usethecompanynameintheinterview,haveresearchedthecompanyinadvance,backupclaimswithspecifics,useappropriatetechnicaljargon,askspecificquestions,andtalkmoreofthetime.

LO12-6Howtoprepareforlesscommoninterviewtypes.

Behavioralinterviewsasktheapplicanttodescribeactualbehaviors,ratherthanplansorgeneralprinciples.Toanswerabehavioralquestion,describethesituation,tellwhatyoudid,andtellwhathappened.Thinkabouttheimplicationsofwhatyoudidandbereadytotalkaboutwhatyou’ddothenexttimeorifthesituationwereslightlydifferent.

Situationalinterviewsputyouinasituationthatallowstheinterviewertoseewhetheryouhavethequalitiesthecompanyisseeking.

Stressinterviewsdeliberatelycreatephysicalorpsychologicalstress.Changetheconditionsthatcreatephysicalstress.Meetpsychologicalstressbyrephrasingquestionsinlessinflammatorytermsandtreatingthemasrequestsforinformation.

Groupinterviewsinvolveseveralcandidatesatonetime.Youwillneedtomakesureyouarepreparedandfocusedtotakeadvantageofopportunitiestostandout.

Multipleinterviewsinvolveseveraltiersofinterviews.Preparetoanswerquestionsmultipletimesandtomaintainyourenthusiasmthroughalongprocess.

LO12-7Whattodoafteraninterview.

Usefollow-upphonecallsandwrittenmessagestoreinforcepositivesfromthefirstinterview,andtoprovideinformationtopersuadetheinterviewertohireyou.

Thebesttimetonegotiateforsalaryandbenefitsisafteryouhavethejoboffer.

Ifyourfirstofferisn’tfromyourfirstchoice,calltheothercompaniesyou’reinterestedintoaskthestatusofyourapplication.

LO12-8Howtoplanforasuccessfulcareer.

Beginyournewjobwell.Workhard,contribute,askquestions,andbuildyourprofessionalnetwork.

Keepyourcareergoalsinmind.Findmentors,networkeffectively,andplanfor10yearsinthefuture.

StrategiesforIncreasingLearning

Studentsusuallydowellonthematerialinthischapter,especiallyiftheyfirststudyChapters10and11.Studentswhohavenotyethadaformaljobinterviewarehungryforinformation;thosewhohavesuccessfullyjobinterviewsareusuallyeagertosharetheirexperiences.

LearnabouttheInterviewer’sPerspective

Studentsoftenfocussolelyonwhattheyneedtodoininterviewsratherthanseeinganinterviewasagive-and-takebetweentheinterviewerandtheinterviewee.Aninterviewisn’tahardartifact,likeawrittenreportoranemail,whichstudentsmerelydeliver.Studentswillneedtoreactinthemoment.

Consideraskinginterviewerstovisitclasstotalkabouttheirprocessoninterviewingorthingsthattheylookforincandidates.Exercises12.2InterviewingJobHuntersand12.3InterviewinganInterviewercanalsobeassignedashomeworktoencouragestudentstoseetheinterviewfromaninterviewer’sperspective.

SuccessfulandUnsuccessfulInterviews

Itisdifficulttoprepareforinterviewswithoutactuallygoingthroughthem.Consideraskingstudentstoanalyzeavideoclipofaninterviewsessiontothinkingeneraltermsofhowtheywouldrespond,thendiscusstheeffectiveandineffectiveelementsoftheinterviews(Exercise12.4AnalyzingaVideoInterview).Considerrunningmockinterviewswithvolunteers,onetotwoquestionsatatime,perhapswiththecommoninterviewquestionsfromthetextbook.Stopaftereachquestiontodiscussthestrengthsandweaknessesoftheresponses,andhowstudentscouldimprovetheirresponses.

ProvideSpecificsinFollow-UpMessages

Studentssometimeshavedifficultywritinggoodfollow-upmessages.Twocommonproblemsare:

Messagesthatsaythankyoubutnothingmore;thoughthisisstillpolite,thewriterhaslostanopportunitytogetherorhiscredentialsbeforetheaudience’seyeonelasttime.

Messagesthatdonotmentionspecificsabouttheinterview.Thistypeofmessageisusuallysogeneralthattheapplicantdoesnotcomethroughasbeinggenuinelyinterested.It’stobeexpectedthatintervieweeswouldsaythattheyenjoyedtheinterviewandarenowevenmoreinterestedinthejob.Forthistobevalid,however,thelettermustfocusonspecificsthathighlighthowtheapplicantcouldbenefitthisparticularorganization.

It’sonlynaturalthatstudentshavedifficultydiscussingthedetailsofaninterviewtheyneverhad.Tocounteractthisproblem,youmaywanttohavestudentsgeneratedetailsabouttheirsupposedinterviewinclassbeforetheybegintowritetheirletter.Thisapproachworksparticularlywellwhenstudentsbasetheirassignmentsonarealjobdescriptionoratleastonahypotheticalopeninginanactualorganization.

Forexample,askstudentstovisualizethephysicalenvironmentoftheorganization.Iftheyweregivenatourinthisorganization,whattypesofthingswouldtheybelikelytosee?Whowouldtheybelikelytomeet,thatis,peoplewithwhattypesofjobs?Whatdotheythinkthattheinterviewerwouldlikeabouttheirskillsandbackground?Whatweakareaswouldtheyhavetocompensateforifapplyingforthisjob?Inaddition,youmighthavestudentsassumethatonenegativethinghappenedduringtheinterviewthatthelettershouldtrytocompensatefororovercome.Studentshavetothinkofthingsthatcouldrealisticallyhappen.

Yourstudentswillprobablywritebetterlettersiftheyfirstfreewriteresponsestoquestionssuchasthese,andthenexchangetheiranswerswithaclassmate.Aftertheyhavereadeachother’spapers,theycandiscusshowtheymighteffectivelyincorporatethesedetailsintotheiractualletters.

Connect

Connect®BusinessCommunicationallowsyoutoenhancetheskillsofstudents,andpreparethemforthenetworkedworldusingthelatestproven-effectiveadaptiveresources.Itoffersassignable,auto-gradedactivitiesproventoincreasetestscores,retentionrates,andattendance.

EachchapterisavailableinSmartBook®formatandincludesLearnSmartAchieve®.Inaddition,therearenumerouschapter-specificactivitiesavailableinConnect.Activitiesincludeachapterquiz,aTestBank,andavarietyofApplicationExercises,containingmatching,multiple-choice,andrankingquestions;caseanalysisexercises;andvideocases.Belowarealistofavailableassetsandsuggestionsforincorporatingthemintoyourcourse.

ApplicationExercises

InterviewingSuccessfully

LO:12-2,12-3,12-4,12-5,12-7

AACSB:Communication

Blooms:Understand

DifficultyLevel:Medium

Thismatchingexerciseaskslearnerstorecognizedifferentstepsintheinterviewprocess.

UseInterviewingSuccessfullyasareviewoftheconcepts.

Useasquizafterthereading:

AssignChapter12forstudy.

AssignInterviewingSuccessfullyasaquizonasectionofthereading.

Useasreviewafterlecturesanddiscussions:

Covertheinterviewprocess,interviewchannels,andinterviewstrategies.

AssignInterviewingSuccessfullyashomeworktoreview.

CommunicationBehaviors

LO:12-5

AACSB:Communication

Blooms:Understand

DifficultyLevel:Medium

Thismatchingexerciseallowslearnerstodemonstratetheirabilitytoidentifysuccessfulandunsuccessfulcommunicationbehaviorsinaninterview.

Useasquizafterthereading:

AssignChapter12forstudy.

AssignCommunicationBehaviorsasaquizonasectionofthereading.

Useasreviewafterlecture,activity,anddiscussion:

Coverinterviewsegmentsandquestions(PPTslides12.26–12.30).Assignanactivity,likeoneofthefollowingactivitiesfromthetextbook:

12.8AnalyzingAnswerstoInterviewQuestions

12.9PreparingfortheWorstInterviewQuestions

12.10PreparingAnswerstoQuestionsYouMayBeAsked

AssignCommunicationBehaviorsasareview.

Useasaprecursortoamockinterviewday:

CommunicationBehaviorswouldworkwellashomeworkoratthebeginningofaclassperiodwhereyou’llconductmockinterviews.

HiringanInternatGoDirect

LO:12-3,12-4,12-5

AACSB:Communication

Blooms:Apply

DifficultyLevel:Hard

Thiscaseanalysisexercisewalkslearnersthroughhowtoanalyzeaninterview.

Useasquizafterthereading:

AssignChapter12forstudy.

AssignHiringanInternatGoDirectasaquizonasectionofthereading.

UseHiringanInternatGoDirectasareviewoftheconceptsafterlectureanddiscussion:

Covertheinterviewchannelsandstrategies(PPTslides12.5–12.13),interviewsegments(PPTslides12.26–12.28,traditionalinterviewquestions(PPTslides12.29–12.30),andkindsofinterviews,12.31–12.36).

Followwithanactivitylike12.4AnalyzingaVideoInterviewor12.5AnalyzingaPanelInterview.

AssignHiringanInternatGoDirectashomeworktoreview.

Useasaprecursortoamockinterviewday:

HiringanInternatGoDirectwouldworkwellashomeworkoratthebeginningofaclassperiodwhereyou’llconductmockinterviews.

Chapter12Quiz

Themultiple-choicequiztestslearners’understandingofthechapter’scontent.

Chapter12TestBank

Thequestionbankutilizestrue/false,multiplechoice,andshortanswerquestionstothoroughlytestthelearners’understandingofthechapter’scontent.

LearnSmartAchieve®

LearnSmartAchieve®developsandimproveseditingandbusinesswritingskills.Thisadaptivelearningsystemhelpsstudentslearnfaster,studymoreefficiently,andretainmoreknowledgeforgreatersuccess.

SmartBook®

SmartBook®isthefirstandonlyadaptivereadingexperiencedesignedtochangethewaystudentsreadandlearn.

AnswersandAnalysisforEnd-of-ChapterExercisesandCases

Answersfortheend-of-chapterexercisesandcasesinChapter12aregivenbelow.

12.1ReviewingtheChapter

LO:12-1–12-8

DifficultyLevel:Easy

Namethreeinterviewchannels.Whatspecialconsiderationsdoyouhavetomakeforthem?(LO12-1)

Campusinterviews—mostcareerofficeshavewrittenprotocolsandexpectationsforcampusinterviews.However,becausecampusinterviewerswillseesomanystudentswhoareallfollowingthesameprotocols,itisimportantthatyouhavegooddetailsandprofessionalstoriesaboutyourworktohelpyoustandoutfromthecrowd.

Phoneinterviews—youdon’tneedtodressuporfindanoffice.Youcantakeallthenotesyouwantduringtheinterview.However,theydenyvisualfeedback.Speakingdistinctlyismorecrucialwhileonthephone.Also,someexpertssuggestthatyousmile,leanforward,andevengesturetoaddwarmthtoyourwords.Makesureyoueliminateallbackgroundnoises.

Videointerviews—practicetheanswerssoyouarefluent,captureaperformancethatrepresentsyouatyourbest,andbethoroughifcreatingavideo.Ifpartofavideoconferencinginterview,recordapracticevideoofyourselfaheadoftime.Checkyourposture,gestures,facialexpressions,andclothing.Inaddition,trytokeepanswerstofewerthantwominutes.

Howcanyoucreateaneffectivestrategyforyourinterview?(LO12-2)

Askyourselfthreequestions:

WhatfactsaboutmyselfdoIwanttheinterviewertoknow?

WhatdisadvantagesorweaknessesdoIneedtoovercomeorminimize?

WhatdoIneedtoknowaboutthejobandtheorganizationtodecideifIshouldaccepttheoffer?

Whatpreparationsshouldyoumakebeforeaninterview?(LO12-3)

Preparingforaninterviewcanhelpyoufeelmoreconfidentandmakeabetterimpression.Toprepare,youshouldresearchthecompany,knowhowtofinditslocation,andselectappropriateclothingtowear.

Whataresomebehaviortipsyoushouldkeepinmindduringaninterview?(LO12-4)

Employersstartjudgingyoufromthefirstsecondtheyseeyou.Youshould:

Bepolitetoeveryoneyouencounterataninterviewsite.

Practiceactivelistening;donotmonopolizetheinterviewtimewithlengthymonologues.

Neversayanythingbadaboutcurrentandformeremployers.

Beenthusiasticaboutthejob.

Whatshouldyouaccomplishinthecloseofaninterview?(LO12-4)

Knowwhotocontactifthenextstepisnotclearlyspelledoutorifyoudon’thearanythingbythestatedtime.Thecloseofaninterviewisalsothetimeforyoutosummarizeyourkeyaccomplishmentsandstrengthsandtoexpressenthusiasmforthejob.

Whataresomecommoninterviewquestions?Whatareeffectiveanswersforyou?(LO12-5)

Theultimatequestionsinaninterviewer’smindareprobably:Whatcanyoudoforus?Whyshouldwehireyouinsteadofanothercandidate?Willyoufitinourcompany/division/office?However,insteadofdirectlyaskingthese,manyinterviewersaskthequestionsoutlinedinthesection“TraditionalInterviewQuestionsandAnswers.”

Whatarethreespecialkindsofinterviewsyoumayencounter?Whataretipstosucceedinthem?(LO12-6)

Behavioralinterviewsasktheapplicanttodescribeactualbehaviors,ratherthanplansorgeneralprinciples.Toanswerabehavioralquestion,describethesituation,tellwhatyoudid,andtellwhathappened.Thinkabouttheimplicationsofwhatyoudidandbereadytotalkaboutwhatyou’ddothenexttimeorifthesituationwereslightlydifferent.

Situationalinterviewsputyouinasituationthatallowstheinterviewertoseewhetheryouhavethequalitiesthecompanyisseeking.

Stressinterviewsdeliberatelycreatephysicalorpsychologicalstress.Changetheconditionsthatcreatephysicalstress.Meetpsychologicalstressbyrephrasingquestionsinlessinflammatorytermsandtreatingthemasrequestsforinformation.

Whatdoyouneedtodoafteraninterview?(LO12-7)

Usefollow-upphonecallstoreinforcepositivesfromthefirstinterviewandprovideinformationtopersuadetheinterviewertohireyou.

Afollow-upmessageshould:

Thanktheinterviewerforusefulinformationandanyhelpfulactions.

Remindtheinterviewerofwhatheorshelikedinyou.

Usethejargonofthecompanyandrefertospecificthingsyoulearnedduringyourintervieworsawduringyourvisit.

Beenthusiasticabouttheposition.

Refertothenextmove,whetheryou’llwaittohearfromtheemployerorwhetheryouwanttocalltolearnaboutthestatusofyourapplication.

Thankyourhostsfortheirhospitalityifthenoteisforasitevisit.Inthepostscript,mentionenclosedreceiptsforyourexpenses.

Useyourbestwritingskillsandcorrectgrammar,capitalization,punctuation,andspelling.Double-checkthespellingofallnames.

Whendoyounegotiateforsalary?Why?(LO12-7)

Thebesttimetonegotiateforsalaryandbenefitsisafteryouhavethejoboffer.Youdon’twanttojeopardizeyourchancesoflandingthejobbydiscussingsalarywhileyou’restillcompetingwithotherapplicants.

Whataresometipstohelpyousucceedatyourfirstfull-timejob?(LO12-8)

Rereadallyourmaterialsontheorganization,itscompetition,andtheindustry.

Gettoknowyournewcolleagues,butalsokeepnetworkingwithpeopleinthefield.

Talktorecenthiresintheorganization.

Fitintocorporateculturebybeingobservant.

Useyourbreakseffectively.

Findasuccessfulpersonwhoiswillingtomentoryou.

Asklotsofquestions.

Seekearlyopportunitiesforfeedback.

Learnthejargon,butuseitsparingly.

Bepleasantandpolitetoeveryone,includingsupportpersonnel.

Bepunctual.

Bedependable.

Beorganized.

Beresourceful.

Usetechnologyprofessionally.

Bediscreet.

Proofreadallyourwrittenmessages,includingtweetsandtexts,beforeyousendthem.

Gotheextramile.

Doyourshareofthegruntwork.

Takeadvantageofvoluntarytrainingopportunities.

Takeadvantageofcompanysocialevents,butalwaysactprofessionallyatthem.

Documentyourwork.

Enjoyyourself.

Howcanyouplanforasuccessfulcareer?(LO12-8)

Continuetonetwork.Thepeopleyouknowarenotjusttheretohelpyougetajob.Buildrealrelationshipsthatareproductiveandreciprocal.

Continueseekingmentorsfordifferentaspectsofyourwork.

Takeadvantageofvoluntarytrainingopportunities.

Planwhereyouwanttobe.Lookaheadinyourcareer,notjusttoyournextpromotionbuttoyourgoalsforthenext10to20years.

Collectworkforyourprofessionalportfolio.

Prewriteyourfuturerésumé.Asyouplanyourcareer,writearésuméthatyoumayusein10years’time.Whatjobsdoyouhaveonit?Whatotheractivities?Whatismissingfromyourexperienceoreducationthatwouldhelpyouachieveyourgoals?

Lookforopportunities.Someoftheadvancesinyourcareerwillhappenbyluckorbecauseofchanceencounters.Bepreparedtotakeadvantageofopportunitiesbyalwaysworkinghard,talkingwithpeople,andkeepingyourfocusonyourultimategoals.

Read.ReadTheWallStreetJournal,businessmagazines,tradejournals,tradeblogs.WhenWhartonbusinessstudentsattheUniversityofPennsylvaniaaskedWarrenBuffettwherehegothisideas,herepliedthathejustreads—allday.

12.2InterviewingJobHunters

LO:12-3

DifficultyLevel:Easy

Studentswillfindthisassignmentinterestingandinformative.Itworkswellasanextracreditassignment.Ifstudentsdon’tknowanyonewhoisjobhunting,suggestthattheyaskprofessorsorworkersinthecareerservicesofficeforalistofnames.Remindstudentstoreviewthekindsofquestionsforinterviews.

12.3InterviewinganInterviewer

LO:12-3

DifficultyLevel:Medium

Studentsmayfindtheprospectofinterviewinganinterviewerabitdaunting,buttheylearnalotfromtheexperience.Remindstudentstoreviewthekindsofquestionsusedininterviews.

Askyourcareerservicesofficeforthenamesofinterviewerswhomightbewillingtoparticipate.However,studentsareresourcefulandusuallytheycanfindanappropriatepersontointerview.

Inadditiontogivingstudentspracticeconductinginterviews,summarizingkeyaccomplishments,andwritingthank-youmessages,thisassignmentalsohelpsstudentsnetworkwithpotentialemployers.

12.4AnalyzingaVideoInterview

LO:12-1

DifficultyLevel:Medium

Studentstypicallyenjoythisexercisebecauseofitsconnectiontotechnology.Whenstudentswatchthevideo,remindthemtoconsidertheguidelinesoutlinedinthischapter.Howwellaretheintervieweesmeetingthesecriteria?Wouldthestudentshirethecandidateafterwatchingthevideo?Whyorwhynot?

Dependingonthevideo,studentsquicklypointouttheweaknessesofacandidateandstopthere.However,encouragethemtoconsiderthestrengthsaswell.Evenpoorinterviewshavesomeelementsthatwerepositive.Usethesepointsasbuildingblocksforadiscussionaboutinterviews.

12.5AnalyzingaPanelInterview

LO:12-6

DifficultyLevel:Easy

Whenstudentswatchthevideo,remindthemtoconsidertheguidelinesoutlinedinthischapter.HowwelldoesKaganperformandmeetthesecriteria?WouldthestudentshireKaganafterwatchingthevideo?Whyorwhynot?

12.6PreparinganInterviewStrategy

LO:12-2

DifficultyLevel:Medium

Agoodinterviewstrategywillofferdetailedanswerstoeachofthethreequestionslistedintheexercise—enoughdetailsothatyouknowexactlywhatstudentsmeanbyeachpoint.

Gradingthisassignmentcanbedifficult.Inmostcases,youwon’tknowyourstudentswellenoughtoknowwhetherthey’veomittedaweaknessorstatedastrongpointlessforcefullythanwouldbejustified.Therefore,youmaychoosetodiscussthisassignmentinclassorinsmallgroups,torequireitaspartofthejobpacketwiththeapplicationletterandrésumé,ortotreatitasaquiz.

12.7PreparingQuestionstoAskEmployers

LO:12-3

DifficultyLevel:Easy

Thisexercisemakesagoodquizortopicforsmallgroupdiscussions.Studentscanlearnasmuchfromotherstudentsasfromtheirownpreparations.

12.8AnalyzingAnswerstoInterviewQuestions

LO:12-5

DifficultyLevel:Easy

Thisexercisemakesworkswellforsmallgroupdiscussionorasawarm-upactivitybeforeyoudiscussthechapter.Mostofthequestionsaskedarecoveredinthechapterwithappropriatewaystorespond.Usetheinformationinthechaptertosteerthediscussion.

12.9PreparingfortheWorstInterviewQuestions

LO:12-5

DifficultyLevel:Medium

Thisexerciseworksbestifyouteachinacomputerclassroom.Holdagroupdiscussionabouthowstudentsshouldhandlethetrickyquestionstheyfind.Remembertoreinforcethatevenifaquestionseemswacky,theworstpossibleansweris“Idon’tknow”becauseitdoesn’tprovidetheinterviewerwithanyinformationaboutthecandidateorthecandidate’sthinkingprocess.

12.10PreparingAnswerstoQuestionsYouMayBeAsked

LO:12-5

DifficultyLevel:Medium

Optiona,inwhichstudentsprepareforaninterviewbywritingdownanswerstopotentialquestionsismoretime-efficientassignment,asyoucangradethemlater.Optionb,inwhichstudentsprepareforaninterviewbyconductingmini-interviewsinsmallgroups,ismoreusefulalthoughmoretime-consuming.Sayinganswersaloudissurprisinglymoredifficultthanwritingthemdown.Todooptionbeffectively,studentA(whoisconductingtheinterview)needsacopyofstudentB’srésumé.Telleachstudenttobringacopyofhisorherrésumétoclass.

Someinstructorsprefertoconductshortinterviewsthemselveswithafewstudentsinfrontofthewholeclass.Thisapproachallowsyoutochoosethequestionsandshapethediscussion.Studentswillcertainlylearnfromtheexperience,buttheymaylearnmorefromoptionbsinceitinvolveseverystudentinseveraldifferentroles.

12.11WritingaFollow-UpMessageafteranOnsiteVisit

LO:12-7

DifficultyLevel:Medium

Thisexercisewillbeeasierforstudentswhohaveactuallyhadofficevisitsorplanttripsandforstudentswhoseinterviewshavegonewell.

Studentswhohaven’tdonemuchtravelingsometimesarewayoverenthusiasticaboutrestaurants,hotels,andentertainment.Somefirmsdoentertainapplicantsroyallyandwillappreciatehavingtheireffortsacknowledged.However,remindstudentsthatthefollow-uplettershouldnotfocusonsocialdetails;itsprimarypurposeistoreinforceagoodimageofthewriterasapotentialemployee.

12.12RevisingaFollow-UpMessageafteranOnsiteVisit

LO:12-7

DifficultyLevel:Medium

Thisexerciseshouldbefairlyeasyformoststudents,althoughtheymaystruggletokeepthetonefriendlywithoutmakingitascasualandinformalastheexample.

12.13Clarifyi