韶音供应商QSA审核 checklist V1.0+自评回复范本

,,,,,,

,,,,,,

1:QualitySystems质量体系,,SelfAvgScore:,100.0%,SHOKZAvgScore:,#DIV/0!

,,Counts:,12,Counts:,0

,,Subtotal:,12,Subtotals:,0

,,SelfScore,SHOKZScore,Description,

ManagementSystem管理体系,,,,,

1,"DoesthesuppliergetISO9001certificationorothercertification,suchasTL9000/TS16949andsoon?

是否通过ISO9001认证，或其他体系认证？如TL9000/TS16949等",2,,1.1公司认证体系介绍-XX公司22.8.1,

2,"Isthereanindependentqualitymanagementorganization?

是否有独立质量管理组织？",2,,1.2HH-QEM-01质量环境手册-XX公司质量环境组织架构2020.12.18,

3,"Isthequalitymanagementorganizationclear?

质量管理组织职责是否明确？",2,,1.2HH-QEM-01质量环境手册-5.3组织的角色、职责和权限,

4,"Aretherequalitymanagementrepresentatives?

是否有质量管理者代表？",2,,1.2HH-QEM-01质量环境手册-0.3管理者代表,

5,"Doessupplierevaluatethesuitabilityandeffectivenessofthequalitymanagementsystemattheappropriateintervals?Inputsincludethefollowing:a.attainmentofthequalitytarget;b.reviewresult;c.customerfeedback;d.operatingresultsintheprocessandcomplianceofproducts;e.preventiveandcorrectivemeasurestaken;f.correctivemeasurestakenafterpreviousqualitysystemaudits;g.changesthatmayinfluencethequalitymanagementsystem;h.suggestionsonimprovement.Outputsincludethefollowing:a.improvementofthequalitymanagementsystemandprocesseffectiveness;b.productimprovementmeasurestakentomeetcustomerrequirements;c.resourcerequirements.Doesthesuppliertracksitsimprovementactionsregularly?

供应商是否按适当的时间间隔评审质量管理体系的适宜性和有效性？输入包括：a.质量目标的达成;b.审核结果;c.顾客反馈;d.过程的业绩和产品的符合性;e.预防和纠正措施的状况;f.以往管理评审的纠正措施;g.可能影响质量管理体系的变更;h.改进建议，输出是否包括：a.质量管理体系及其过程有效性的改进；b.与顾客要求有关的产品的改进措施；c.资源需求。改进措施是否有定期跟进？",2,,1.5XX公司质量环境管理评审11.02,

6,"Doesthesupplierconductinternalauditsatplannedintervals?Dotheinternalauditsverifycompliancewithplannedarrangements,ISOstandardsandqualitymanagementsystemandcustomerrequiremnts?Aretheauditfindingsfollowedupandclosed?

供应商是否按策划的时间间隔进行内部审核？内部审核是否符合策划的安排、ISO标准的要求以及质量管理体系的要求、客户要求？审核发现问题是否有效跟踪关闭",2,,1.6质量环境管理体系内部审核10.25,

7,"Doesthesupplierestablishqualitysystemdocuments,suchasprocessflow,procedure,organizationchart,qualitymanual?

供应商是否制定质量体系文件，如流程，程序文件，组织图，品质手册？",2,,1.2HH-QEM-01质量环境手册-附录三：程序文件清单,

ContinuousImprovement持续改进,,,,,

8,"Hasthesupplierdefinedanddocumenteditscorporatequalitypolicy?

供应商是否有定义并文件化的公司质量方针？",2,,1.2HH-QEM-01质量环境手册-5.2质量环境方针,

9,"Isthequalitypolicyandobjectivespublished?Aretheemployeesfamiliarwithit?

质量方针和目标公之于众，定期宣导并且被员工所熟知？",2,,1.2HH-QEM-01质量环境手册-5.2质量环境方针，员工厂牌有张贴，看板也有张贴，早会宣导,

10,"Arequantifiableandmeasurablequalityobjectives,includingthosetomeetrequirementsforproduct,establishedatrelevantfunctionsandlevelswithintheorganization?

是否在组织的相关职能和层次上建立可测量的质量目标,质量目标包括满足产品要求所需的内容？",2,,1.10-2022年质量目标达成汇总表,

11,"Isthequalitydatameasuredandanalyzedregularly?

是否有定期对质量数据进行度量与分析？",2,,1.10-2022年质量目标达成汇总表,

12,"Isthereacontinuousimprovementmechanism?Isitbeimplementedeffectively?

是否有持续改进机制并有效实施？",2,,1.12HH-QEP-06纠正及持续改进管理程序,

DocumentControl文件控制,,,,,

13,"Doesthesupplierestablishdocumentcontrolprocedure?Istheprocedureimplementedstrictly?

供应商是否建立文件控制程序？是否严格按文件控制程序执行？",2,,1.13HH-QEP-35文件、资料和记录管理程序A3,

14,"Does

the

supplier

have

established

and

documented

procedures

forthefollowings？Thefollowingisincluded：a.a

Quality

Manual;b.Procedures

to

support

Quality

System

defined

in

Quality

Manual;c.

Design

documents

and

technical

spec./

drawings;d.Process

control

documents;e.Work

instructions;f.Audit

documents

供应商是否针对以下内容建立文件化程序？包括：a.质量手册；b.在质量手册中定义支持质量体系的程序；c.设计文档和技术规范/工程图；d.制程控制文档；e.作业指导书；f.稽查文件",2,,1.13HH-QEP-35文件、资料和记录管理程序A3,

15,"Areallqualityrecordsmarked,indexed,filed,collected,stored,maintainedanddisposedoftheexpireddocumentsandstoredwell?

所有质量记录是否有标示,索引,归档,收集,存储,保持和处置过期之文件,并且存储环境良好?",2,,1.13HH-QEP-35文件、资料和记录管理程序A3,

16,"Isthereproceduretoensurethatinternalandexternaldocumentsareidentifiedanddistributedundercontrol?

是否有程序来保证内部及外来文件被识别和在管控下分发？",2,,1.13HH-QEP-35文件、资料和记录管理程序A3,

17,"DoesthesupplierroutinelyconductQCC,6sigmaactivitiesandhavedetailedplanandrecord?

是否例行化的开展QCC、6sigma等活动，并有详细的计划和记录？",2,,1.17韶音项目耳挂和后挂不良改善追踪表(XX公司科技突击狼队QCC20221104,

ContractReview合同评审,,,,,

18,"Arethereestablishedproceduresforcontractreview?Includingproductspecifications，qualityrequirementsandcapacitysatisfaction.

是否建立了合同评审的流程？评审内容至少包含产品规格、质量要求及产能满足等",2,,1.18HH-QEP-12订单评审管理程序A1,

EquipmentCalibrations仪器校验,,,,,

19,"Aretheredocumentedproceduresforcontrolofinspection,measuring,testequipment?Including:(a)Equipmentmasterlist；(b)Calibrationschedule；(c)Recalllist；(e)Calibrationrecord/report

是否有设备检查、测量、设备测试的管控程序文件?包括：设备总清单、校准计划、召回清单、校准记录/报告",2,,1.19监测与测量设备管理程序、XX公司检测仪器校准清单、校正报告,

20,"Isthereaprocessfordispositionifproducthasbeenbuilt/testedwithequipmentfoundtobeoutofcalibration?

当设备校验发现异常时，是否有流程对此设备检测的产品进行处理?",2,,1.19监测与测量设备管理程序,

21,"Hasthepersonnelinchargeofcalibrationbeentrainedandformallycertified?

负责校准的员工是否经过培训与获得证书？内校是否按标准执行",2,,1.21唐云鹤内校员证书,

2:Design&ChangeControl设计和变更控制,,SelfAvgScore:,#DIV/0!,SHOKZAvgScore:,#DIV/0!

,,Counts:,0,Counts:,0

,,Subtotal:,0,Subtotals:,0

,,SelfScore,SHOKZScore,Description,

DesignControl设计控制,,,,,

1,"Are

there

established

procedures

for

new

product

introduction/transfer?

(e.g.,

established

work

instructions,

documentation

checklist,

equipment

checklist,

conduct

pilot

run,

pre-production,

first

article

review,

etc.)

是否有建立新产品导入/转移的规范？（如建立作业指导书，文档查检表，设备检验清单，引导试运行，预生产及首样检验等）",2,,2.1HH-QEP-11新产品开发管理程序A5,

2,"Arethereprocedurestocontrol,review,verify,andvalidatethedesignoftheproducttoensureitismeetingallrequirements?

是否有程序文件对产品开发进行控制、评审和验证确保产品满足所有规格要求？",2,,2.1HH-QEP-11新产品开发管理程序A5,

3,"Arethereplansthatidentifytheresponsibilityforeachdesignanddevelopmentactivity?

设计开发计划是否有识别每个设计和开发活动的职责?",2,,2.1HH-QEP-11新产品开发管理程序A5,

4,"Aredesigndocumentscontroledeffectively(obsoletedesigndocumentsremovedfromtheapplicationarea)?

设计阶段的文档是否有效控制？（如作废的设计文档在使用区是否被删除了？）",2,,2.1HH-QEP-11新产品开发管理程序A5,

5,"Isthereadocumenttoidentify,analyseandmanagepotentialrisksimpactingcost,schedule,productqualityandspecifcation?

是否有文档来识别、分析和管理影响项目的成本、进度、质量、规格的潜在的风险？",2,,2.1HH-QEP-11新产品开发管理程序A5,

6,"Aredesignoutputsdocumentedandexpressedintermsofrequirements,calculationsandanalyses?

开发输出是否在符合要求、计算和分析的情况下归档和发布？",2,,2.1HH-QEP-11新产品开发管理程序A5,

7,"HasthesupplierestablishedPhaseReviewProcesstoverifythedesigneffectivenessthroughouttheentiredevelopmentcycletillmassproduction?

供应商是否建立阶段审核程序来审核设计的有效性？该审核应该贯穿整个开发阶段直到量产",2,,2.1HH-QEP-11新产品开发管理程序A5,

8,"Aretherequantifiablemeasurementsdefinedforphaseexit/entrycriteria?

有无量化的阶段性输入和输出标准？",2,,2.1HH-QEP-11新产品开发管理程序A5,

9,"Hasthedesignverificationbeenplanned,established,documentedandassignedtocompetentverificationpersonnel?

开发验证是否有计划、实施、归档并由有资格的人进行验证？",2,,2.1HH-QEP-11新产品开发管理程序A5-有资格的工程师验证,

10,"Doesthesupplierownenoughtestequipment/toolsandproceduresfordesignverificationtoensurethedesignoutputmeetthedesigninput?

是否拥有足够的开发验证测试设备和程序以确保设计输出能满足设计要求？",2,,2.10测试设备能力评估2021.11，如需要测试的项目无设备就会委外测试,

11,"Istherearequirementtoverifytheproductmeetsdesignspecificationspriortomassproduction?(e.g.,designreview/verification)

在产品量产前是否要求验证产品能满足设计规格（如设计评审、验证等）？",2,,2.11live300承认书资料有设计评审DFM,

12,"DoesDFX(e.g.,DFM,DFQ,DFT,…,etc.)reviewincludedtheinputsfromrelateddepartments/parties?

DFX（如DFM/DFQ/DFT等）是否包括其他部门或团体的输入？",2,,2.11live300承认书资料有设计评审DFM,

13,"Arethererelevantmehtodstotestearlyfatalinvalidation?i.e.ApplyDFMEA.DoesthesupplierconductanticipativeanalyseforcomponentfailureratebyStat.accordingtoreliabilitytestresult?

是否有相应的方法检测出制造和技艺造成的早期致命失效？如DFMEA的应用。是否针对可靠性试验结果，采用统计技术对元件失效率进行预期分析？",2,,2.11live300承认书资料有设计评审DFM,

14,"Shallthesupplierestablishandmaintiananintegragedsetofmethodsthatcoversthelifecycleofitsproducts?Themethodsshallcontain,asappropriste,theprocesses,theactivilitiesandtasksinvolvedintheconcent,definition,development,introduction,production,operation,maintainence,anddisposalofproducts,spanningthelifeoftheproducts.

是否建立和维护一整套覆盖其产品生命周期的方法。这套方法必须适当的包含跨越整个产品生命周期，包括产品概念、定义、开发、导入、生产、运行、维护及废置处理（如需要）各个阶段的过程、活动及任务？",2,,2.1HH-QEP-11新产品开发管理程序A5,

ChangeControl变更控制,,,,,

15,"Isthereaproceduretomanageproductspecificationchange?Doestheprocedurebeingfollowupstrictly?

研发规格的变更的控制是否有控制程序，是否严格按控制程序执行？",2,,2.15HH-QEP-29工程变更管理程序A4,

16,"Arethereproceduresfortheidentification,documentation,reviewandapprovalofallchangesandmodifications?

是否有流程来识别、归档、评审和批准所有的变更和修改？",2,,2.15HH-QEP-29工程变更管理程序A4,

17,"Areengineeringchangesreviewedandapprovedbyauthorizedpersonnelpriortoimplementation?

工程变更是否经过权责人员在其执行前审核及批准？",2,,2.17工程变更资料,

18,"Aretheengineeringchangedistributedtoallaffectedfunctionalareasonceapproved?

在工程变更被批准后，是否所有相关部门能收到和他们相关的工程更改通知？",2,,2.17工程变更资料,

19,"Isthereasystemtoensureengineeringchangearebeingimplemented?Specially,engineeringchangeonlyafterneededtraining/tools&equipmentprovidedandW/Iupdated?

是否有系统来确认所有工程变更已被执行？特别是那些需要在提供培训、提供设备和工具、更新作业指导书之后才能执行的工程变更",2,,2.17工程变更资料,

20,"Doesthesuppliernoitifycustomerifanychangedefined?Suchasmaterial,sub-tiersuppliers,productiontechnics(includingproductionequipment,site,newproductionline,transferproductionline),testmethods(includingtestitems,checkitems,outinspectitems,testequipmentinproductionprocess),keystationemployeeschangeandsoon.

变更管理程序是否定义若有变更必须通知客户？如原材料（含二级供应商）变更、生产工艺（含生产设备、生产场地、新上生产线、转移生产线）变更、测试方法（含生产过程中的测试项目、检测项目、出厂检验项目、测试设备）变更、关键工序岗位人员等。",2,,2.15HH-QEP-29工程变更管理程序A4,

3:SupplierQualityControl供应商质量管理,,SelfAvgScore:,100%,SHOKZAvgScore:,#DIV/0!

,,Counts:,28,Counts:,0

,,Subtotal:,28,Subtotals:,0

,,SelfScore,SHOKZScore,Description,

SupplierManagement供应商管理,,,,,

1,"Isthereaprocessforsupplierqualification,selection,performancemanagement?Isthereaclosed-loopmanagementprocessesforincomingmaterialmanagementandotherissues?Isitbeimplementedeffectivelyandregularly?

是否有供应商认证、选择、绩效管理、来料及其他问题闭环管理的流程，是否例行化执行，是否有效？",2,,3.1HH-QEP-13供应商管理程序A7,

2,"Isthekeymaterialpurchasechannels(original/distributor/spotmarket)bechekced?

是否检查关键物料的进货渠道（原厂/代理商/现货市场）及其相关资质?",2,,3.1HH-QEP-13供应商管理程序A7--代理证登记表,

3,"Are

up-to-date

records

kept

of

acceptable/approved

subcontractors?

是否保存更新的合格供应商记录？",2,,3.4XX公司合格供应商一览表C2版-20220622,

4,"Doesthesupplierqualificationincludequalitysystemandprocesscontrolcertification?Doesthesupplierhasthequalitysystemandtheprocessauditchecklist?

供应商认证是否包含质量体系和制程管控的认证，并且有相应的体系和制程稽查的checklist？",2,,3.1HH-QEP-13供应商管理程序A7,

5,"Does

the

supplier

identify

outsoucing

process

and

establish

procedure

to

control

it?

是否识别外包过程并有建立程序管控？",2,,3.5PU-WI-001外协供应商管理规范A5,

6,"Insub-tiersuppliersselectionandqualificationproceduredoesthesupplierclearlydefinequalityagreementssuchasPCN、Quality&Environmentalprotectionandinformationsecurityect,?

供应商选择和认证，是否明确供应商必须签署的质量协议？如PCN协议、质量环保协议、信息安全协议等？",2,,3.6正安采购协议,

7,"Does

the

supplier

have

sub-tier

suppliers

PCN

control

procedure

and

define

environment

protection

change

requirement?

是否有对供应商PCN控制的程序文件，是否规定了环保变更要求？",2,,3.7PU-WI-003PCN变更管理办法,

8,"Does

the

supplier

have

process

to

handling

sub-tier

suppliers

issue

about

delivery,quality,service?

是否有明确的流程处理供应商的交期、质量或服务的异常？",2,,3.1HH-QEP-13供应商管理程序A7,

9,"Isthereaclearqualityobjectiveforsuppliers?Isitcommunicatedwithsub-tiersuppliersandacceptedbythem(allqualityobjectivesmustbeclearlyandmeasuredable).Doesthequalityobjectiveinclude:incomingmaterialissue,productionissue,batchqualityissueandcustomercomplaints?Issupplierqualityperformanceevaluatedandrequestedforimprovement?

是否对其供应商有明确的质量目标，并和供应商进行交流并被他们接受?(所有的质量目标必须清晰且量化)。质量目标是否包括：来料、生产、批量问题和客户投诉？并对供应商进行质量考评并推动改善",2,,3.1HH-QEP-13供应商管理程序A7,

10,"Isthereasuppliercomprehensiveevaluationandmanagementprocedure?Doestheevaluationincludecost,quality,technology,delivery,serviceandotherfactors?Andistheevaluationimplementedregularly?Istheresultofsupplierevaluationrelatedtothepurchaseorderorotherbusinessrestrictions?

是否有供应商综合考评和管理程序？评估中是否包含成本、质量、技术、交期、服务等因素并定期评估供应商？供应商考评结果，是否与采购订单量或者其他商务限制挂钩？",2,,3.1HH-QEP-13供应商管理程序A7,

11,"DoessupplierhasspecificSQE?IsSQEorgnization(jobdescription/personalityrequirements..)reasonableforsupplierqualitymanagement?

是否设定SQE职责人员？SQE组织结构是否适合供应商质量管理要求（职位说明，人员配置，人员绩效KPI等）",2,,3.11品管部组织架构图,

Managementofmaterialquality物料质量管控,,,,,

12,"Does

the

supplier

have

procedure

to

define

that

all

new

material

must

be

qualified

and

provide

qualification

report?

是否有流程规定所有新物料都要经过认证，并能提供认证报告？",2,,3.1HH-QEP-13供应商管理程序A7,

13,"Isthereanewmaterialqualificationprocess(includingThefirstarticleinspection,testing,trialrunandmassprocurement)?Istheprocessimplementedeffectively?

是否有新物料认证测试流程（包括首样认证、测试、小批量试用及批量采购），是否例行化执行，是否有效？",2,,3.1HH-QEP-13供应商管理程序A7,

14,"Isthereanincominginspectionstandardsandinspectioninstructionsbaseonproductscategory,andisitimplementedeffectively?

是否有按品类的来料检验标准及检验操作指导书，是否例行化执行，是否有效？",2,,3.14进料检验规范,

4:QualityAssurance品质保证,,SelfAvgScore:,100%,SHOKZAvgScore:,#DIV/0!

,,Counts:,40,Counts:,0

,,Subtotal:,40,Subtotals:,0

,,SelfScore,SHOKZScore,Description,

ProcessControl过程控制,,,,,

1,"Whetherthesupplierhascontrolprocess/processcontrolflowchart,testplan,samplingplanorqualityplantocontrolkeypointandproduct'squality?

是否用管控计划/制程的质量控制图，测量技术，抽样计划等质量方法来监控重要参数和产品特性？",2,,4.1UW-331手表带QC工程图,

2,"Whetherthesupplierconducttheprocessfailuremodeandeffectsanalysis(PFMEA)andimplementitinthecorrespondingcontrolprocess/documents?

是否开展生产过程中的失效模式和效果分析（PFMEA），并落实到对应的管控程序/文件？",2,,4.2PFMEA(SM-170878),

3,"Are

qualification

requirements

for

new

process

and

change

operations

and

associated

equipment

and

personnel

specified?

是否有明确的针对新制程、操作/工序改变以及相关设备/人员变化的认证标准？",2,,2.15HH-QEP-29工程变更管理程序A4,

4,"Does

the

supplier

maintain

process

performance

through

implementation

and

adherence

to

the

control

plan/process

QC

flow,

measurement

technique,

sampling

plans

and

reaction

plan

when

acceptance

criteria

is

not

met?

供应商是否用管控计划/制程的质量控制图，测量技术，抽样计划来维持制程绩效；如果未达到标准时是否有改善计划？",2,,4.1UW-331手表带QC工程图,

5,"HastheSPCexecutionplan(suchasexecutingrelevantSPCcontrolbyproduction/keyprocess/keysize)beenbuilt?

是否建立SPC执行计划（如按产品、关键工序、关键尺寸执行相应的SPC管制）？",2,,4.5QCD-WI-S1053SPC数据统计分析管理规范,

6,"Isthereself-criticismandanalysisabouttheexecutingresultofSPC?Andisthereaimprovingplan?

是否定期对SPC的执行效果进行检讨分析，改进？",2,,4.5QCD-WI-S1053SPC数据统计分析管理规范,

7,"ArethekeyprocessparameterssetupbasedonDOEresults?IstheCpkofkeyprocesscapablilitymorethan1.33?(ifnot,itisnecessarytotakeimprovingaction)

制程关键参数是否根据DOE结果进行设置,关键制程能力Cpk是否达到1.33？（没有达到的，需制订改善措施）",2,,4.5QCD-WI-S1053SPC数据统计分析管理规范,

8,"WhetherthesupplierhasclearIPQCchecklist?Areissuesfoundinauditclosed?

是否有适当的制程稽核流程及工具?是否很好执行稽核和闭环改善？",2,,4.8韶音项目QPA

checklist通用版20220915,

9,"Arethesupplier'sIPQCpersonnelqualified?

制程稽核人员是否有足够的资质认证？",2,,4.8韶音项目QPA

checklist通用版20220915,

PersonnelandTraining人员及培训,,,,,

10,"Is

there

a

system

that

identifies

training

requirements

for

all

personnel

affecting

the

quality

of

the

product?

是否有一个系统识别所有从事影响产品质量的的人员的培训需求？",2,,4.10HH-QEP-32人力资源管理程序A2,

11,"Does

a

system

exist

for

determining

which

personnel

are

qualified

for

a

job

function?

现有系统是否可以确定员工有岗位资格认证？",2,,4.10HH-QEP-32人力资源管理程序A2,

12,"Is

there

a

system

to

disqualify

and

re-qualify

personnel

in

a

job

function?

有没有系统保证对不合格员工重新做资质认证？",2,,4.10HH-QEP-32人力资源管理程序A2,

13,"Are

accurate

training

records

maintained?

是否保持正确的培训记录？",2,,4.13注塑部2022.2.25培训记录表及考核试卷,

14,"Does

the

supplier

implement

senior

quality

training?such

as

SPC、FMEA、Cpk、Gauge

R&R、QC

7

Tools、QCC、6sigma

and

so

on.

是否实施高级质量培训（如SPC、FMEA、Cpk、Gauge

R&R、QC

7

Tools、QCC、6sigma工具等）？",2,,4.14XX公司科技（东莞）有限公司2022年培训计划,

Managementofkeypositions关键岗位管理,,,,,

15,"Whetherthesupplierclearlydefineskeypositions(includingbutnotlimitedtopositionsthathavehighrequirementsonpersonnel'sskillsandpositionsforwhichpersonnelcannotbeeasilyrecruitedinashortperiod)thathavemajorinfluenceonproductquality?Doesthesupplierhasalistofkeypositions?

是否有明确定义影响产品质量的关键岗位，包含但不限于对技能要求高、短期替代难度高等岗位？是否输出关键岗位清单？",2,,4.10HH-QEP-32人力资源管理程序A2,

16,"Doesthesupplierhaveacontrolprocess/planforkeypositions,suchasdismissal,promotion,incentive,renumeration?

是否有关键岗位的管理机制或流程，如上岗、淘汰、激励、晋升、薪酬等？",2,,4.10HH-QEP-32人力资源管理程序A2,

17,"Whetherthesupplierhavethesystemformanagementofcertificatesofpersonnelonkeypositionsandregularlyauditrelevantpersonnel'squalifications?

是否有系统保证对关键岗位的资质认证，并定期进行资质审视？",2,,4.10HH-QEP-32人力资源管理程序A2,

IdentificationandTraceability识别与追溯,,,,,

18,"Are

there

procedures

defining

product

identification

requirements

for

all

products?

是否有程序文件定义对所有产品的识别要求？？",2,,4.18HH-QEP-17产品标识和可追溯性管理程序A0,

19,"Doesthesuppliercontrolandrecordtheuniqueidentificationoftheproductfortractability,including:a.rawmaterialused;b.personnelprocessed;c.processeddate;d.equipmentemployed?

供应商是否有对于产品追溯单一识别的管制与纪录,包含：a.原材料的使用；b.每站人员的纪录；c.制程经过的时间；d.设备名称？",2,,4.19产品追溯性说明.案例说明.pdf,

20,"Is

there

an

on

line

WIP

tracking

system

existed?

(Shop

floor

control

information

system

or

Bar

code

system)

是否有在线的在制品追溯系统？（现场信息控制系统或者条码系统）",2,,ERP鼎捷1.0系统,

5:NonconformingProductControl不合格品控制,,SelfAvgScore:,100%,SHOKZAvgScore:,#DIV/0!

,,Counts:,34,Counts:,0

,,Subtotal:,34,Subtotals:,0

,,SelfScore,SHOKZScore,Description,

1,"Whetherthesupplierhasnonconformingcontrolprocess?Doesthesupplier'scontrolovernonconformingandproductsinvolvetheidentification,recording,reviewandisolationactivity,aswellasthehandlingofNGmaterialsandinformingotherfunctionaldepartments?Doesthesupplierspecifyrelevantpersonnel'sresponsibilitiesforreviewingtheauthorityonhandlingNGmaterials?

是否有不良品和物料控制程序？不良产品和物料的控制是否包含识别、记录、评审和隔离？对不良物料控制有没有包括对不良品的处理和其他职能部门的知会？是否规定不良品处置的权限评审的职责？",2,,5.1HH-QEP-39不合格品管理程序A2,

2,"Are

nonconforming

and

suspect

products

reviewed

in

accordance

with

documented

procedures

?

And

reworked,

accepted,

rgraded,

rejected/scraped

properly

in

consistence

with

procedures

?

不良品和待判定品的评审是否符合程序要求？重工、接收、降级、拒收/报废是否与流程一致？",2,,5.1HH-QEP-39不合格品管理程序A2,

3,"Is

failure

analysis

performed

in

in-process

for

nonconformity?

对于制程不良是否进行失效分析？",2,,5.3固态制程品质异常单,

4,"Doesthefailureanalysiscontainthecauseofhappenandthecauseofprocess?Doesthefailureanalysiscontainpersonnel,equipment,material,method,environment?

失效分析是否包括发生原因和流程原因？失效分析是否包括人、机、料、法、环？",2,,5.3固态制程品质异常单,

5,"Doesthefailuremeasurementcontainthemeasurementofhappenandthemeasurementofprocess?

失效对策是否包括发生对策和流程对策？",2,,5.3固态制程品质异常单,

6,"Is

there

a

requirement

to

issue

a

Closed

Loop

Corrective

Action

(CLCA)

for

in-process

nonconformity?

对于制程不良是否执行闭环改善行动？",2,,5.3固态制程品质异常单,

7,"Forthecauseanalysisandpreventionmeasurementoffailuremode,isaqualitylistbuilt?

针对失效模式的原因分析和预防对策是否建立品质履历表？",2,,5.3制程品质异常单统计表,

8,"Are

all

corrective

actions

and

results

documented?

所有的改善行动和结果是否进行了文件化？",2,,5.3固态制程品质异常单,

9,"Does

the

corrective

action

request

include

root

cause/containment/short

term

action?

If

defect

is

supplier

related,

is

there

any

system

to

feedback

to

IQC

for

actions?

改善行动是否包括根因/围堵/临时措施？如果缺陷涉及到供应商，是否有反馈给IQC采取行动的制度？",2,,5.3固态制程品质异常单,

10,"Does

the

corrective

action

request

include

long

term/preventive

action?

改善行动是否包括长期措施/预防措施？",2,,5.3固态制程品质异常单,

11,"Is

there

a

system

to

track

status

of

corrective

action

requests?

是否有制度跟踪纠正措施执行状况？",2,,5.3固态制程品质异常单,

12,"Are

the

contents

of

the

responses/corrective

actions

appropriate

to

prevent

future

occurrences?

纠正措施是否能够防止不良的再次发生？",2,,5.3固态制程品质异常单,

13,"Is

the

corrective

action

report

reviewed

and

approved

by

relevant

authorities?

改善报告是否由相关权签人审批?",2,,5.3固态制程品质异常单,

14,"Does

the

supplier

perform

Continuous

Improvement

Process

for

nonconformity?

(Data

analysis,

FA,

C/A

for

worst

tops

and

tracking)

供应商是否对不符合进行持续改进？（数据分析、

FA，

top不良问题的改善行动（C/A）和跟进）",2,,5.14韶音后挂不良分析,

15,"For

nonconforming

returns

or

customer

rejects,

is

failure

analysis

performed?

对于不良品退货或者客户拒收是否进行失效分析？",2,,5.15韶音反馈问题记录,

16,"For

nonconforming

returns

or

customer

rejects,

are

the

appropriate

corrective

or

preventive

actions

developed

to

eliminate

the

cause

of

actual

or

potential

nonconformance?

对于不良品退货或者客户拒收，是否采取适当的纠正和预防措施消除当前的和潜在的不良因素？",2,,5.15韶音反馈问题记录,

17,"For

nonconformingreturns

or

customer

rejects,

is

there

a

requirement

to

issue

a

Closed

Loop

Corrective

Action

(CLCA)?

对于不良品退货或者客户拒收，是否执行闭环改善行动？",2,,5.15韶音反馈问题记录,

6:AfterSalesService售后服务,,SelfAvgScore:,100%,SHOKZAvgScore:,#DIV/0!

,,Counts:,16,Counts:,0

,,Subtotal:,16,Subtotals:,0

,,SelfScore,SHOKZScore,Description,

1,"Doesthesupplierhavetheaftersale/customerserviceorganizationorspecialroles?

是否有售后/客户服务管理组织或专门角色？",2,,6.1HH-QEP-28

顾客投诉管理程序A4,

2,"DoesthesupplierhaveaclearproductsWarranty&Maintenancestandardsorrequirements?

是否有明确的产品质量保证及维护维修的标准及要求",NA,,硅胶产品无法返修,

3,"DoesthesupplierhavetheCustomerComplaintandclosed-loopmanagementprocedure?Istheprocedurescarriedoutregularlyandeffectively?

是否有清晰的客户投诉处理及闭环管理流程，是否例行化执行，是否有效？",2,,6.1HH-QEP-28

顾客投诉管理程序A4,

4,"Doesthesupplierhavespecialhandlecustomercomplainprocedureandappointspecialemployeetohandlecomplaininpromisedtime?DoesthesupplierStat.andanalysethereturnmaterialfromcustomerandtakerelativeactionaccordingtotheanalyseresult?

是否有专门的客户投诉处理程序，指定专人在承诺时间内处理投诉？有对客户退料的统计分析，并根据分析结果采取相应措施？",2,,6.1HH-QEP-28

顾客投诉管理程序A4,

5,"Doesthesupplierhavecustomersatisfactionsurveyprocedure,conductthesurveyperiodicity,analyseandcontinuallyimprovement?

是否有客户满意度调查流程，定期进行顾客满意度测定并进行分析和持续改进？",2,,6.5HH-QEP-20顾客满意度管理程序A2,

6,"DoesthesupplierhaveIssuenotifycustomerprocedureandimplementit?

是否建立了问题通报客户的程序并实施？",2,,6.1HH-QEP-28

顾客投诉管理程序A4,

7,"Doesthesupplierhaveownfailureanalyseorganizationortheknowledgeandabilitytoexplainanyoutsourcingfailureanalyseresult?

是否具有有自己的失效分析机构或者有解释任何外包失效分析结果的知识和能力？",2,,6.7HH-QEP-47过程潜在失效模式及后果分析管理程序A2,

8,"Doesthesupplierhavethec