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CONSUMERS&BRANDSPackage
holiday
portals:
VirginHolidays
users
in
the
UnitedKingdomConsumer
InsightsAugust
2023Consumer
Insights
GlobalsurveyIntroductionReport
overviewGlobalsurveymethodology(1)Design:OnlineSurvey,
splitquestionnaire
designThisreport
offers
thereader
acomprehensiveoverview
ofVirgin
Holidaysusers
inthe
UnitedKingdom:
who
theyare;
whatthey
like;
what
theythink;
andhow
to
reach
them.
Itprovides
insightsontheirdemographics,
lifestyle,
opinions,andmarketingtouchpoints.Duration:
approx.
15
minutesLanguage:
official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegion:
56countriesAdditionally,thereport
allows
thereader
toNumberof
respondents:benchmark
Virgin
Holidaysusers
inthe
UnitedKingdom(’’brandusers’’)
against
UKpackaged
holidaybookers
ingeneral
(’’category
users’’),
and
theoverallUKonliner,
labelled
as’’all
respondents’’
inthecharts.•
12,000+
forcountries
with
theextended
survey(including
theUnited
Kingdom)•
2,000+
forthebasicsurveySample:
Internet
users,
aged18–64,quotasset
ongender
and
ageThereport
isupdatedquarterly
andisbased
on
datafrom
theConsumer
InsightsGlobal
survey,
anFieldwork:international
survey
thatcovers
more
than15,000brandsacross
56
countries.•
Continuousfrom
JanuarytoDecember•
Countries
thatreceive
theextended
survey
areupdatedfourtimesayear2Notes:(1):
Seethe
full
methodology
foradetailed
overviewofthe
study
designConsumer
Insights
Global
as
of
August
2023Sources:CHAPTER
01Management
summary•
Brand
usage•
Key
insightsVirgin
Holidays
ranks
eighth
among
package
holiday
portals
in
the
UKManagement
summary:
brandusageand
competitionTop10
most
used
package
holiday
portals
intheUKTUIJet2
Holidays29%27%easyJet
HolidaysBritish
Airways
HolidaysExpedia20%20%12%First
Choice9%9%OntheBeachVirgin
HolidaysHaysTravel8%7%7%ebookers4Notes:"Which
ofthese
providers
have
youbookeda
packageholiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=908,
packaged
holiday
bookersConsumer
Insights
Global
as
of
August
2023Sources:The
share
of
packaged
holiday
bookers
using
Virgin
Holidays
declined
by3percentage
points
since
Q1
of
2021Management
summary:
brandusagetimelineTimeline
of
packagedholiday
bookersusing
VirginHolidays11%9%9%9%8%8%8%2021
Q12021
Q22022
Q22022
Q32022
Q42023
Q12023
Q25Notes:"Which
ofthese
providers
have
youbookeda
packageholiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=30
-
75
VirginHolidays
users,n=322
-
908
packaged
holiday
bookersSources:Consumer
Insights
Global
as
of
August
2023Virgin
Holidays
users
in
the
United
KingdomManagement
summary:
key
insightsDemographic
profileConsumerlifestyleConsumerattitudesMarketing
touchpointsVirgin
Holidays
ismore
popularamongMillennials
thanother
packageholidayportals.Success
and
career
advancement
arerelatively
important
to
Virgin
Holidaysusers.Itstands
out
that52%
ofVirgin
Holidaysusers
saythatwhen
itcomes
totraveling,sustainabilityisimportant
tothem.Virgin
Holidays
usersaccess
theinternetviaasmartwatch
more
often
thantheaverage
packagedholiday
booker.Virgin
Holidays
ismore
popularamongmale
packagedholiday
bookers
thanfemale
packaged
holiday
bookers.Vehicles
andmobility
arerelativelyprevalent
interests
of
Virgin
Holidaysusers.Onsocial
media,
Virgin
Holidays
usersinteract
with
companies
more
oftenthan
other
packaged
holidaybookers.28%
ofVirgin
Holidaysusers
areinnovators
or
early
adopters
ofnewproducts.Virgin
Holidays
hasalarger
shareofusers
with
ahigh
income
thanotherpackageholiday
portals.Tech
or
computers
arerelativelypopularhobbiesamong
Virgin
Holidaysusers.Virgin
Holidays
usersremember
seeingadsinonlinestores
more
often
thanother
packaged
holidaybookers.Arelatively
highshare
ofVirgin
Holidaysusers
think
thatclimate
changeisanissuethatneedstobeaddressed.Virgin
Holidays
usersare
more
likely
toliveinmegacities
thanpackaged
holidaybookers
ingeneral.6Sources:Consumer
Insights
Global
as
of
August
2023CHAPTER
02Demographic
profile•
Generations•
Gender•
Education•
Income•
Household
classification•
Typeofcommunity•
LGBTQ+Virgin
Holidays
is
more
popular
among
Millennials
than
other
package
holidayportalsDemographic
profile:
generationsAgeof
consumersintheUKBrand
users21%21%20%49%25%4%Category
usersAllrespondents41%27%12%13%37%31%Generation
ZMillennialsGeneration
XBaby
Boomers8Notes:’’Howoldareyou?’’;
Single
Pick;"Which
ofthese
providershave
youbookedapackage
holiday
fromin
the
past
12
months?’’;
Multi
Pick;Base:n=75,
VirginHolidays
users,n=908,
packaged
holiday
bookers,n=24183,
allrespondentsSources:Consumer
Insights
Global
as
of
August
2023Virgin
Holidays
is
more
popular
among
male
packaged
holiday
bookers
thanfemale
packaged
holiday
bookersDemographic
profile:
genderGenderofconsumersintheUKBrand
users59%41%Category
usersAllrespondents49%49%51%51%MaleFemale9Notes:’’Whatis
yourgender?’’;
Single
Pick;"Which
ofthese
providers
have
youbooked
apackage
holiday
from
in
the
past12
months?’’;
Multi
Pick;
Base:
n=75,
VirginHolidays
users,n=908,
packagedholiday
bookers,
n=24183,
allrespondentsSources:Consumer
Insights
Global
as
of
August
202364%
of
Virgin
Holidays
users
have
a
college
degreeDemographic
profile:
educationConsumer’s
level
of
educationintheUK33%31%28%27%23%22%22%19%17%15%
15%12%9%8%7%3%3%3%1%
1%0%Noformaleducation
/primary
schoolLower
secondary
UppersecondaryTechnical
/vocationaleducationBachelor
degree
Master
degree
Doctoral
degreeeducation
(noteligible
foreducation(eligible
foror
equivalentor
equivalentor
equivalentuniversity
study)
university
study)Brand
usersCategory
usersAllrespondents10
Notes:Sources:’’Whatis
the
highest
levelofeducation
youhave
completed?’’;
Single
Pick;"Which
ofthese
providers
have
youbookeda
package
holiday
fromin
the
past12
months?’’;
Multi
Pick;
Base:
n=75,
Virgin
Holidays
users,n=908,packaged
holiday
bookers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Virgin
Holidays
has
a
larger
share
of
users
with
a
high
income
than
otherpackage
holiday
portalsDemographic
profile:
incomeShare
ofconsumersintheUK
inthehigh,
middle,andlowthirdsof
monthlyhouseholdgross
incomeBrand
users58%28%13%Category
usersAllrespondents41%38%22%33%33%33%HighMiddleLow11
Notes:Sources:Recalculated
toonly
include
respondents
that
provide
income
information,
recodebased
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;"Which
ofthese
providers
have
youbookeda
packageholidayfromin
the
past
12
months?’’;Multi
Pick;Base:n=75,
VirginHolidays
users,n=908,
packaged
holiday
bookers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Compared
to
the
average
onliner,
Virgin
Holidays
users
are
relatively
likely
to
livein
a
nuclear
familyDemographic
profile:
household
classificationType
of
householdsin
whichconsumersintheUKlive44%41%34%27%24%21%16%12%12%11%9%9%8%
8%7%4%3%3%3%2%
2%Multi-SinglehouseholdCouplehouseholdSingleparenthouseholdPartnersandchildrenTwo
or
moreOthergenerationalfamilyrelated
adults
household
typesBrand
usersCategory
usersAllrespondents12
Notes:Sources:Typology
based
on’’household
size’’,’’household
constellation’’
and
’’children
under
the
age
of14
in
household’’;
Single
Pick;"Which
ofthese
providers
have
youbookeda
packageholiday
fromin
the
past
12
months?’’;MultiPick;Base:n=75,
VirginHolidays
users,n=908,
packaged
holiday
bookers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Virgin
Holidays
users
are
more
likely
to
live
in
megacities
than
packaged
holidaybookers
in
generalDemographic
profile:
typeofcommunityCommunities
whereconsumersliveintheUK26%26%25%24%24%21%20%20%17%16%13%12%11%10%10%9%7%
7%Rural
communitySmall
townMedium-sized
townLarge
cityCitywithover
1
Megacity
with
over
5million
inhabitants
million
inhabitantsBrand
usersCategory
usersAllrespondents13
Notes:Sources:’’Inwhat
type
ofcommunity
do
youlive?’’;Single
Pick;
"Which
ofthese
providershave
youbooked
apackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=75,
VirginHolidays
users,n=908,
packaged
holidaybookers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
202312%
of
Virgin
Holidays
users
consider
themselves
part
of
the
LGBTQ+communityDemographic
profile:
LGBTQ+LGBTQ+
statusof
consumersintheUKBrand
users12%85%3%2%3%Category
usersAllrespondents6%91%8%89%YesNoWould
rathernot
say14
Notes:Sources:’’Do
youconsider
yourself
partofthe
LGBTQ+community?’’;
Single
Pick;"Which
ofthese
providers
have
youbooked
apackage
holiday
fromin
the
past12
months?’’;Multi
Pick;Base:
n=75,
VirginHolidays
users,n=908,packaged
holiday
bookers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
03Consumer
lifestyle•
Lifevalues•
Main
interests•
Hobbies
&leisure
activities•
Sportsactivities•
SportsfollowedSuccess
and
career
advancement
are
relatively
important
to
Virgin
HolidaysusersConsumer
lifestyle:
lifevaluesMost
important
aspectsof
lifefor
consumersintheUK67%61%59%44%47%
49%43%47%42%41%38%34%29%28%27%25%26%24%24%12%17%17%16%16%15%13%13%9%10%8%AhappyrelationshipSafety
andsecurityAnhonest
and
Tobesuccessfulrespectable
lifeHavingagood
timeAdvancingmy
careerSocial
justiceLearningnew
thingsMaking
myown
decisionsTraditionsBrand
usersCategory
usersAllrespondents16
Notes:Sources:’’Outofthe
following
list,
which
are
the
3mostimportant
aspects
toyouin
life?
Pleasechoose
exactly
3.’’;Multi
Pick;"Which
ofthese
providershave
you
bookedapackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:
n=75,
VirginHolidays
users,n=908,
packagedholiday
bookers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Vehicles
andmobility
are
relatively
prevalent
interests
of
Virgin
Holidays
usersConsumer
lifestyle:
main
interestsTop10
interestsofVirginHolidays
usersintheUK67%63%
60%56%57%48%48%45%44%43%35%43%43%43%41%40%39%34%40%40%35%33%32%31%30%28%26%21%20%16%TravelMovies,TVshows&musicHealth
&fitnessFood
&diningHistoryFashion&beautyHome
&gardenSportsFamily
&parentingVehicles
&mobilityBrand
usersCategory
usersAllrespondents17
Notes:Sources:’’Whattopics
are
youpersonally
interested
in?’’;Multi
Pick;"Which
ofthese
providers
have
youbookeda
packageholiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=75,
VirginHolidays
users,n=908,
packaged
holidaybookers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Tech
or
computers
are
relatively
popular
hobbies
among
Virgin
Holidays
usersConsumer
lifestyle:
hobbies
&leisure
activitiesTop10
hobbiesandleisure
activities
ofVirginHolidays
usersintheUK64%53%53%41%45%44%44%38%37%
37%41%39%39%37%36%36%35%35%29%32%Pets30%29%29%29%
28%25%24%22%22%16%TravelingTech
/computersReadingSocializingDoing
sportsandfitnessOutdooractivitiesCooking/bakingCars/vehiclesVideo
gamingBrand
usersCategory
usersAllrespondents18
Notes:Sources:’’Whatare
your
personalhobbies
and
activities?’’;Multi
Pick;"Which
ofthese
providers
have
youbooked
apackage
holiday
from
in
the
past12
months?’’;
Multi
Pick;Base:
n=75,
VirginHolidays
users,n=908,
packagedholidaybookers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Virgin
Holidays
users
are
more
likely
to
play
American
football
than
otherpackaged
holiday
bookersConsumer
lifestyle:
sports
activitiesTop10
sports
activitiesofVirgin
Holidaysusersinthe
UK24%24%20%20%19%17%17%16%16%15%15%14%14%14%14%14%12%10%10%9%9%9%7%7%7%6%6%5%4%3%SoccerSwimming/DivingAmericanFootball
/FlagFootballRunning/JoggingCyclingBasketballBadmintonFitness,aerobics,cardioCricketGolfBrand
usersCategory
usersAllrespondents19
Notes:Sources:’’Which
ofthese
sports
oractivities
do
youdo
at
leastoccasionally?’’;Multi
Pick;"Which
ofthese
providershave
you
bookedapackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=37,
VirginHolidays
users,n=403,
packaged
holiday
bookers,
n=9322,
all
respondentsConsumer
Insights
Global
as
of
August
2023Virgin
Holidays
users
are
more
likely
to
follow
volleyball
than
other
packagedholiday
bookersConsumer
lifestyle:
sports
followedTop10
sports
followed
byVirginHolidaysusersintheUK36%31%26%23%23%21%21%20%20%19%19%19%12%12%12%9%9%9%9%9%8%7%7%6%6%5%5%4%4%2%SoccerBoxingCricketBasketballTennisAmericanfootballMotorsportsCyclingSwimming/divingVolleyballBrand
usersCategory
usersAllrespondents20
Notes:Sources:’’Inwhich
ofthese
sports
do
youfollow
competitions,
leagues
orteams?’’;Multi
Pick;"Which
ofthese
providers
have
youbookeda
package
holiday
fromin
the
past12
months?’’;
Multi
Pick;
Base:
n=31,
Virgin
Holidays
users,n=358,
packaged
holiday
bookers,
n=8230,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
04Consumer
attitudes•
Attitudestowards
traveling•
Innovation
adoption•
Challenges
facing
thecountry•
Politics21Itstands
out
that
52%
of
Virgin
Holidays
users
say
that
when
it
comes
totraveling,
sustainability
is
important
to
themConsumer
attitudes:travelAgreementwithstatements
towards
travel
intheUK60%59%57%52%47%45%41%41%39%33%31%29%28%24%21%Iwant
to
experiencesomething
uniqueduringmy
travelsWhen
I’mon
vacation,Iusemy
smartphoneasaguideWhen
itcomes
toWhen
I’mtraveling,IWhen
itcomes
totraveling,sustainability
book
accommodations,
traveling,Ialways
lookisimportant
tomeCategory
userscarrentals,etc.spontaneously
viamysmartphoneforthecheapest
offerBrand
usersAllrespondents22
Notes:Sources:’’Which
ofthese
statements
apply
toyou?’’;
Multi
Pick;"Which
ofthese
providers
have
youbookeda
package
holiday
fromin
the
past12
months?’’;
Multi
Pick;
Base:
n=75,
Virgin
Holidays
users,n=908,
packaged
holidaybookers,
n=4027,
all
respondentsConsumer
Insights
Global
as
of
August
202328%
of
Virgin
Holidays
users
are
innovators
or
early
adopters
of
new
productsConsumer
attitudes:innovation
adoptionInnovation
adopter
typesbasedonstatements
towards
innovation
byconsumersinthe
UK36%36%32%32%25%24%23%23%20%17%13%11%5%2%1%InnovatorsEarly
adoptersBrand
usersEarly
majorityCategory
usersLatemajorityAllrespondentsLaggards23
Notes:Sources:Recode
based
on’’Which
ofthese
statements
regardingtechnology
apply
to
you?’’;
Multi
Pick;
"Which
ofthese
providershave
youbooked
apackage
holiday
fromin
the
past12
months?’’;Multi
Pick;Base:
n=75,
VirginHolidays
users,
n=908,
packagedholiday
bookers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023A
relatively
high
share
of
Virgin
Holidays
users
think
that
climate
change
is
anissue
that
needs
to
be
addressedConsumer
attitudes:challenges
facingthecountryThe
10
most
important
issuesfacing
theUnitedKingdomaccording
toVirginHolidaysusers64%
63%55%50%52%48%47%45%39%44%41%37%38%37%
37%41%40%40%39%38%36%
36%35%
29%29%34%33%33%33%30%Rising
prices
Climatechange/inflation/EconomicsituationEnvironmentCrimePovertyEducationHealth
andsocial
securityHousingImmigrationcost
of
livingBrand
usersCategory
usersAllrespondents24
Notes:Sources:’’Whatdo
youpersonally
think
are
the
mostimportant
issues
in
yourcountry
ofresidence
that
need
to
be
addressed?’’;MultiPick;"Which
ofthese
providershave
youbookedapackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=75,
VirginHolidays
users,n=908,
packagedholiday
bookers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Compared
to
other
packaged
holiday
bookers,
Virgin
Holidays
users
tend
tohave
more
right
leaning
political
viewsConsumer
attitudes:politicsPolitical
attitudes
ofconsumersintheUKBrand
users17%19%37%39%29%7%Category
usersAllrespondents40%12%23%37%26%14%LeftCenterRightPrefer
nottoanswer25
Notes:Sources:Recode
based
on’’Manypeople
use
the
terms’left’
and
’right’when
they
want
to
describe
political
views.Where
would
youplace
yourself
ona
scale
fromleft
to
right?’’;
Single
Pick;"Which
ofthese
providers
have
youbookedapackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=75,
VirginHolidays
users,n=908,
packaged
holiday
bookers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
05Marketing
touchpoints•
Internet
usagebydevice•
Social
media
usage•
Media
usagebychannel•
Digitaladvertising
touchpoints•
Non-digital
advertising
touchpointsVirgin
Holidays
users
access
the
internet
via
a
smartwatch
more
often
than
theaverage
packaged
holiday
bookerMarketing
touchpoints:internet
usagebydeviceDevicesconsumersinthe
UK
useregularlyto
accesstheinternet95%93%91%85%83%75%72%69%61%61%
61%60%59%57%52%52%50%47%46%42%39%38%38%38%36%31%30%SmartphoneLaptopSmart
TVTabletGaming
console
Smart
speakersSmartwatchDesktop
PCStreaming
deviceBrand
usersCategory
usersAllrespondents27
Notes:Sources:’’Which
ofthese
devices
do
youregularlyuse
with
an
internet
connection?’’;
Multi
Pick;"Which
ofthese
providers
have
you
booked
apackage
holiday
from
in
the
past12
months?’’;
Multi
Pick;Base:
n=75,
VirginHolidaysusers,n=908,
packaged
holiday
bookers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023On
social
media,
Virgin
Holidays
users
interact
with
companies
more
often
thanother
packaged
holiday
bookersMarketing
touchpoints:social
media
usageSocial
mediaactivitiesintheUK
by
type72%59%54%60%54%
55%51%52%52%47%39%48%47%47%43%43%33%41%40%36%36%33%31%31%20%30%30%22%27%15%12%8%7%7%4%0%Sentprivate
Liked
posts
CommentedPostedpictures/videosFollowedpeoplePosted
texts/statusLikedcompanypostsFollowedcompaniesSharedpostsbyother
usersSharedcompanypostsIhaveonly
Ihaven’t
usedused
social
social
mediamediamessagesbyotheruserson
postsupdatespassivelyBrand
usersCategory
usersAllrespondents28
Notes:Sources:’’Which
ofthese
things
have
youdone
onsocial
media
in
the
past
4weeks?’’;
Multi
Pick;
"Which
ofthese
providershave
you
booked
apackage
holiday
fromin
the
past12
months?’’;Multi
Pick;Base:
n=75,
VirginHolidaysusers,n=908,
packaged
holiday
bookers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Virgin
Holidays
users
tend
to
read
weekly
newspapers
more
often
thanpackaged
holiday
bookers
in
generalMarketing
touchpoints:media
usagebychannelType
of
mediaconsumersintheUK
havebeen
using
inthepast4weeks91%86%79%76%73%
72%72%59%70%68%64%61%57%50%55%52%46%52%43%35%42%31%42%40%31%36%25%35%27%26%20%18%15%TVRadioDigitalvideo
Digitalmusiccontent
contentPodcastsMovies
/cinemaOnlinenewswebsitesMagazinesDailyWeeklyOnlinemagazinesnewspapers
newspapersBrand
usersCategory
usersAllrespondents29
Notes:Sources:’’Whatkind
ofmedia
have
youused
in
the
past
4weeks?’’;
Multi
Pick;
"Which
ofthese
providershave
youbooked
apackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=33,
VirginHolidays
users,n=451,
packagedholiday
bookers,
n=12093,
all
respondentsConsumer
Insights
Global
as
of
August
2023Virgin
Holidays
users
remember
seeing
ads
in
online
stores
more
often
thanother
packaged
holiday
bookersMarketing
touchpoints:digitaladvertising
touchpointsTop10
placeswhereVirginHolidays
usersintheUK
havecome
across
digitaladvertisinginthepast4weeks56%48%45%43%39%41%38%39%37%35%31%36%35%35%30%31%31%29%29%27%27%26%21%23%22%20%20%18%12%10%Social
mediaOnlinestoresVideo
portals
Video
streaming
Search
engines
MusicportalsservicesWebsitesandappsof
brandsOtherappsVideo
gamesBlogs/forumsBrand
usersCategory
usersAllrespondents30
Notes:Sources:’’Wherehave
youcomeacrossdigital
advertisements
in
the
past4
weeks?’’;
Multi
Pick;"Which
ofthese
providers
have
youbooked
apackage
holiday
from
in
the
past12
months?’’;
Multi
Pick;
Base:n=75,
VirginHolidaysusers,n=908,
packaged
holiday
bookers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Virgin
Holidays
users
remember
ads
they
saw
in
printed
magazines
andjournalsmore
often
than
other
packaged
holiday
bookersMarketing
touchpoints:non-digital
advertising
touchpointsPlaces
whereconsumersinthe
UK
havecome
across
non-digital
advertisinginthepast4weeks56%
56%51%43%43%40%38%36%36%29%
29%33%22%32%32%24%31%20%30%28%27%19%18%18%OnTVOnadvertisingspacesOntheradioDirectly
inthestoreInprintedmagazinesandjournalsAtthemovies/cinemaInprinteddailynewspapersBy
mailshot
/advertisingmailon
the
goBrand
usersCategory
usersAllrespondents31
Notes:Sources:’’Wherehave
youcomeacrossnon-digital
advertisements
in
the
past4weeks?’’;
Multi
Pick;"Which
ofthese
pro
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