中国网络安全市场调研和分析报告（英文版）-2024年1月上传培训课件

INDUSTRIES

&

MARKETSCybersecurityinChinaCHAPTER

01OverviewSizeofthecybersecuritymarketworldwidefrom2020to2030(inbillionU.S.dollars)Cybersecuritymarketrevenuesworldwide2020-2030600500400300538.3407.9296.1217.92001000202020222027*2030*4Description:Theglobalcybersecuritymarketsizeisforecasttogrowto538.3billionU.S.dollarsby2030.Cybersecurityisthepracticeofprotectingcomputerinformationsystems,hardware,network,anddatafromcyberattacks.Anincreasingawarenessofcyberthreatsleadtoarisinginvestmentincybersecurityinfrastructureworldwide.ReadmoreNote(s):Worldwide;2021to2027;*Forecast2022-2030CAGR:7.8%ReadmoreSource(s):GlobeNewswire;ResearchandMarkets;VarioussourcesDistributionofcyberattacksacrossworldwideindustriesin2022Shareofcyberattacksinglobalindustriesworldwide2022Shareofcyberattacks0%5%10%15%20%25%24.8%30%ManufacturingFinanceandinsuranceProfessional,business,andconsumerservicesEnergy18.9%14.6%10.7%RetailandwholesaleEducation8.7%7.3%Healthcare5.8%4.8%3.9%GovernmentTransportationMediaandtelecom0.5%5Description:In2022,manufacturinghadthehighestshareofcyberattacksamongtheleadingindustriesworldwide.Duringtheexaminedyear,cyberattacksinmanufacturingcompaniesaccountedfornearly25percentofthetotalcyberattacks.Financeandinsurancefollowedwitharound19percent.Professional,business,andconsumerservicesrankedthirdwithashareof14.6percent.ReadmoreNote(s):Worldwide;2022Source(s):IBMDistributionofcyberattacksinselectedglobalregionsin2022,bycategoryShareofcyberattacksinworldwideregions2022,bycategoryMultipurposemalwareInfostealersCrypto-minersMobileRansomware140%120%100%80%60%40%20%0%9%14%25%30%7%9%8%8%15%16%5%7%12%25%24%18%44%32%33%23%GlobalAmericasEMEAAPAC6Description:In2022,multipurposemalware,whichincludesbankingTrojansandbotnets,wasthemostfrequentlyreportedcategoryofcyberattack.Thistypeofmalwareaccountedfor32percentofgloballyreportedattacksand44percentofattacksintheAsia-Pacific(APAC)region.Infostealersrankedsecond,recordingthehighestpercentageintheAPACregionat30percent.Amongthereportedcategories,ransomwarehadthelowestshareacrossallregionsworldwide,rangingfromfivetoninepercent.

ReadmoreNote(s):Worldwide;2022Source(s):CheckPointSoftwareTechnologiesRevenueofthecybersecuritymarketintheAsia-Pacificregionfrom2017to2022,withforecaststo2026,bysubregion(inbillionU.S.dollars)CybersecurityrevenueAPAC2017-2026,bysubregionAustraliaandOceaniaEastAsiaSoutheastAsiaSouthAsia60504030201002017201820192020202120222023*2024*2025*2026*7Description:In2022,thecybersecuritymarketinEastAsiageneratedapproximately24.5billionU.S.dollarsinrevenue,makingitthelargestcybersecuritymarketintheAsia-Pacificregion.AustraliaandOceaniafollowedwitharound3.8billiondollarsincybersecurityrevenue.ReadmoreNote(s):Asia,APAC;2017to2022;*ForecastAllvaluesaremodeledestimates.ThemarketforCybersecurityincludesrevenuesgeneratedbythetwokeyproducts,namelyCyberSolutionandSecurityServices.Reportedmarketrevenuesinclude[...]

ReadmoreSource(s):TechnologyMarketInsightsCHAPTER

02CybercrimeNumberofrecordedcyberattacksinChinafrom2017to2022(in1,000s)NumberofrecordedcyberattacksinChina2017-2022400376.7342.835030025020015010050322189.4141.4201879.412017020192020202120229Description:In2022,over342thousandcyberattackshavebeenrecordedinChina.Thecostofinternetcrimesreached850billionU.S.dollarsinthesameyear.Accordingtotheforecasts,thecostswereprojectedtoreach4.5trillionU.S.dollarsby2028.

ReadmoreNote(s):China;2017to2022Source(s):FBI;IMF;DigitalMarketInsights;Varioussources(NationalCyberSecurityOrganizations)GrowthrateofcybercrimecasesinChinafrom2017to2020GrowthrateofcybercrimecasesinChina2017-2020120%100%104.56%80%57.18%60%40%20%0%28.43%201820.9%20192017202010Description:In2020,thenumberofcybercrimecasesinChinadoubled,reaching282thousandrecordedcasesin2021.Accordingtothereport,fraudwasamongtheleadingtypesofinternetcriminalactivity.

ReadmoreNote(s):China;2017to2020Source(s):SupremePeople'sCourt(China)NumberofaccountsexposedinonlinedatabreachesintheAsia-Pacificregionin2021and2022,bycountryorterritoryNumberofbreachedaccountsAPAC2021-2022,bycountry202123444865399332178625340964577996910141335262639185314957362022340323721474155447390393381898289296725308111939620150575411936451022938941157ChinaIndonesiaIndiaAustraliaTaiwanSouthKoreaJapanSriLankaPhilippinesMalaysiaThailandVietnamHongKong4000411283874532978074981052159647486327477441811Description:In2022,morethan34millionaccountswerebreachedinChina,thehighestnumberacrosstheAsia-Pacificregion.Incontrast,thenumberofaccountsbreachedinPapuaNewGuineaamountedtojustover5.1thousandthatyear.

ReadmoreNote(s):Asia,APAC;2021and2022;basedonthesourcecharacteristics;widerindustrymetricsmayvarySource(s):SurfSharkDistributionoftopcybercrimesinChinain2021,bytypeProportionofcybercrimetypesinChina2021Shareofallcybercrimes0%5%10%15%20%25%30%35%40%36.53%FraudCrimeofaidinginformationcybercriminalactivities23.76%OnlinecasinosGambling14.81%2.55%Theft1.72%Moneylaundering1.41%1.29%1.19%1.12%0.9%Manufacturing,trading,transporting,andstoringfirearms,ammunition,andexplosivesOrganizingandrunningpyramidschemesEmbezzlingpublingfundsProducing,distributing,andsellingobscenematerialforprofit12Description:AccordingtothePeople'sSupremeCourt,fraudwasthemostprevalentinternetcrimeinChinain2021,accountingforaroundone-thirdofallcases.Thecourthas282categoriesforonlinecrimes,butthemajorityofrecordedcasesfallsbackonfraud,conspiracytoaidinacybercrime,andrunningonlinecasinos.ReadmoreNote(s):China;2021Source(s):SupremePeople'sCourt(China)BreakdownofonlinefraudcasesinChinain2021,bytypeShareoftypesofonlinefraudcasesinChinain2021Shareoffraudcases0%2%4%6%8%10%12%14%16%18%LoansImpersonationRecuitement16.71%15.08%10.16%MarriagedatingGambling4.46%2.88%OnlineshoppingAdversisement2.7%2.29%13Description:In2021,thenumberofonlinefraudcasesinChinadeclinedbyover17percent,withfraudulentloansaccountfor17percentofcases.Itwasthefirsttimeintheobservedperiodthatfraudincyberspacedecreased.AccordingtothePeople'sSupremeCourt,fraudwasthemostprevalentinternetcrimeinChinain2021,accountingforaroundone-thirdofallcases.Inthesameyear,thenumberoffraudcybercrimecasesinChinareached103thousandrecordedcases.

ReadmoreNote(s):China;2021Source(s):SupremePeople'sCourt(China)CHAPTER

03CybersecurityRevenueofthecybersecurityindustryinChinafrom2018to2022withaforecastuntil2028(inbillionU.S.dollars)RevenueofthecybersecurityindustryinChina2018-2028302526.123.3320.622018.2516.1514.31510512.6311.0920219.098.327.27020182019202020222023*2024*2025*2026*2027*2028*15Description:In2022,theoverallsizeofChina'scybersecuritymarketreachedalmost13billionU.S.dollars.Accordingtotheforecast,theindustrywasprojectedtoreachamarketvalueofover26billionU.S.dollars,withcybersolutionspromisingthelargestgrowthpotential.ReadmoreNote(s):China;2018to2022;*Forecast.Notes:DatashownisusingcurrentexchangeratesandreflectsmarketimpactsoftheRussia-Ukrainewar.ReadmoreSource(s):DigitalMarketInsightsLeadingsegmentsofthecybersecuritymarketinChinain2021MarketshareofthecybersecuritysegmentsinChina2021Software20%Hardware50%Service30%16Description:Asof2021,thehardwaresegmentaccountedfor50percentoftheChinesecybersecuritymarket.Inthesameyear,theoverallmarketvaluereached65billionyuan,whichwasanalmost23percentincreasecomparedtothepreviousyear.

ReadmoreNote(s):China;2021Source(s):Varioussources(XYZRessearch)MarketsizeofcybersecurityhardwareinChinafrom2021to2022withanestimatefor2023(inbillionyuan)SizeofthecybersecurityhardwaremarketinChina2021-20233027.1126.926.042520151050202120222023*17Description:In2022,thesizeofthecybersecurityhardwaremarketinChinareached26billionyuan.Accordingtotheforecast,theindustry'ssizewasprojectedtoexceed27billionyuanin2023.Thehardwaresegmentinthecybersecurityindustryaccountedforaroundhalfoftheoverallmarket.ReadmoreNote(s):China;2021and2022;*Estimate.Valueshavebeenrounded.Oneyuanequals0.14U.S.dollarsand0.13euros(asofNovember2023)

ReadmoreSource(s):AskCIConsulting;IDCRevenueofthecybersecurityserviceindustryinChinafrom2018to2022withaforecastuntil2028(inbillionU.S.dollars)RevenueofthecybersecurityserviceindustryinChina2018-2028766.175.845.485.134.85432104.484.163.793.273.052.76201820192020202120222023*2024*2025*2026*2027*2028*18Description:In2022,thesizeofthecybersecurityservicemarketreachedfourbillionU.S.dollars.Accordingtotheforecast,thesegmentwasprojectedtogrowtooversixbillionU.S.dollarsby2028.Bythenthecybersecuritysolutionsegmentwouldaccountforthelargestshareoftheforecasted26billionU.S.dollarmarketsizeofthecybersecuritymarketinChina.ReadmoreNote(s):China;2018to2022;*Forecast.Notes:DatashownisusingcurrentexchangeratesandreflectsmarketimpactsoftheRussia-Ukrainewar.ReadmoreSource(s):DigitalMarketInsightsRevenueofthecybersecuritysolutionsindustryinChinafrom2018to2022withaforecastsuntil2028(inbillionU.S.dollars)RevenueofthecybersecuritysolutionsindustryinChina2018-202725201519.9317.4915.1413.1211.359.821058.477.295.835.274.510201820192020202120222023*2024*2025*2026*2027*2028*19Description:In2022,thesizeofthecybersecuritysolutionsmarketreachedalmost8.5billionU.S.dollars.Accordingtotheforecast,thesegmentwasprojectedtogrowtoalmost20billionU.S.dollarsby2028.Bythenthecybersecuritysegmentwouldaccountforthelargestshareoftheforecasted26billionU.S.dollarmarketsizeofthecybersecuritymarketinChina.ReadmoreNote(s):China;2018to2022;*Forecast.Notes:DatashownisusingcurrentexchangeratesandreflectsmarketimpactsoftheRussia-Ukrainewar.ReadmoreSource(s):DigitalMarketInsightsBreakdownofcybersecurityprojectsinChinain2022,byindustryDistributionofcybersecurityprojectsinChina2022,byindustryManufacturing1.5%Partycommitteedepartment1.9%Others4.7%Transportation3.4%Finance4%Telecommunication6.2%Business6.0%Government29.6%Energychemicalindustry7.9%Education13.8%Publicsecurity9.7%Healthcare10.8%20Description:Asof2022,governmentinstitutionsaccountedforalmost30percentofcybersecurityprojectsinChina.Incontrast,themanufacturingsectoronlyaccountedfor1.5percentofprojects,despitebeingthelargestsectoroftheChineseeconomy.

ReadmoreNote(s):China;2022Source(s):ChinaCybersecurityIndustryAllianceCHAPTER

04CompaniesBreakdownofthecybersecurityhardwaremarketinChinain2022,bycompanyMarketsharesofcybersecurityhardwarebrandsinChina2022Venustech10.2%Sangfor9.4%H3C9.2%Others55.1%Huawei8.2%Topsec7.9%22Description:Asof2022,VenustechwastheleadingcybersecuritycompanyinthehardwaresegmentinChina,withamarketshareofover10percent.Inthesameyear,thesizeofthecybersecurityhardwaremarketinChinareached26billionyuan.Accordingtotheforecast,theindustry'ssizewasprojectedtoexceed27billionyuanin2023.Thehardwaresegmentinthecybersecurityindustryaccountedforaroundhalfoftheoverallmarket.ReadmoreNote(s):China;2022Source(s):AskCIConsulting;IDCMarketshareofleadingdatasecuritysoftwarecompaniesinChinain2022BreakdownofdatasecuritysoftwaremarketinChina2022,bybrandQAX6.3%Alibaba5%Venustech4.9%Skyguard4.3%Topsec3.6%Others75.9%23Description:In2022,QAXaccountedforoversixpercentoftheChinesedatasecuritysoftwaremarket.Softwareinthedatasecuritysegmentprotectsdatafromunauthorizedaccess,manipulation,ortheft.OthermainmarketparticipantsincludeAlibaba,Venustech,andSkyguard.ReadmoreNote(s):China;2022Source(s):199IT;IDCMarketshareofleadingendpointsecuritysoftwarecompaniesinChinain2022BreakdownofendpointsecuritysoftwaremarketinChina2022,bybrandQAX19.7%AsiainfoSecurityTechnologies12.3%Others54.3%Qingteng7.2%Sangfor3.9%Topsec2.6%24Description:In2022,QAXaccountedforalmost20percentoftheChineseendpointsecuritysoftwaremarket.Endpointsecuritysolutionsgivesystemadministratorsatoolforcentralmanagementthatisinstalledonanetworkorserverandenablesthemoverseethesecurityofallthedevicesthatconnecttoit.Theprogramisthenputoneachcomputer,eitherremotelyordirectly.ReadmoreNote(s):China;2022Source(s):199IT;IDCMarketshareofleadingsecuritygatewaysoftwarecompaniesinChinain2022BreakdownofsecuritygatewaysoftwaremarketinChina2022,bybrandAlibaba25.4%Tencent13.3%Others39.9%F51.8%Huawei9.0%ChinaTelecom11.3%25Description:In2022,Alibabaaccountedforover25percentoftheChinesesecuritygatewaysoftwaremarket.Awebsecuritygatewayisagadget,cloudservice,orapplicationthat'splacedaroundanetworktowatchanddetermalicioustrafficfromreachingtheorganizationandtostopusersfromaccessingharmfulorsuspectwebassets.ReadmoreNote(s):China;2022Source(s):IDCMarketshareofleadingidentityandaccessmanagement(IAM)softwarecompaniesinChinain2022BreakdownofidentitymanagementsoftwaremarketinChina2022,bybrandAsiainfoSecurityTechnologies9.0%BeijingCerficateAuthority7.6%KoalSoftware6.6%BeijingInfosec5%JilinUniversity4.9%Others66.3%26Description:In2022,AsiainfoSecurityTechnologiesaccountedforaroundsevenpercentoftheChineseidentityaccessmanagementsoftwaremarket.Identitymanagementisallaboutadministeringtheattributesrelatedtotheusersorotheridentitiesthatmayrequireaccesstothesystem.ReadmoreNote(s):China;2022Source(s):IDCMarketshareofleadingsecurityanalysisandreportingsoftwarecompaniesinChinain2022BreakdownofsecurityanalysisandreportingsoftwaremarketinChina2022,bybrandQAX9.0%Venustech6.2%DBAPPSecurity5.2%Sangfor4.4%NSFOCUSTechnologies3.3%Others73.0%27Description:In2022,QAXaccountedforaroundeightpercentoftheChineseidentityaccessmanagementsoftwaremarket.Securityanalysissoftwarehelpstofindmaliciousactivitybyobservingnetworktrafficanduserbehavior.

ReadmoreNote(s):China;2022Source(s):IDC;Website()MarketshareofleadingsecurityorchestrationsoftwarecompaniesinChinain2022BreakdownofsecurityorchestrationsoftwaremarketinChina2022,bybrandNSFOCUSTechnologies19.7%Others44.7%Venustech18.2%WebRAYTech6.3%Topsec5.3%DBAPPSecurity5.7%28Description:In2022,NSFOCUSTechnologiesaccountedforalmost20percentoftheChineseidentityaccessmanagementsoftwaremarket.Whenthedataisspreadacrossalargenetworkandmultiplesystemsordevices,securityorchestrationallowstheusertoshareinformationeasily,enablingmultipletoolstorespondtoincidentsasagroup.ReadmoreNote(s):China;2022Source(s):IDC;Website()Breakdownofthemanagedsecurityservice(MSS)marketinChinain2022,bycompanyMarketsharesofMSSbrandsinChina2022Venustech13.1%Qianxin10.9%Others52.8%DAS-security8.5%Sangfor7.4%NSFOCUS7.3%29Description:Asof2022,Venustechwastheleadingmanagedsecurityservice(MSS)companyinChina,withamarketshareofover13percent.Inthesameyear,thesizeoftheMSSmarketinChinareached4.3billionyuan.Accordingtotheforecast,theindustry'ssizewasprojectedtoexceed5.5billionyuanin2024.ReadmoreNote(s):China;2022Source(s):AskCIConsulting;IDC;NetEaseCHAPTER

05HumanresourcesAveragecybersecurityspendperemployeeinChinafrom2018to2022withaforecastuntil2028,bysegment(inU.S.dollars)AveragecybersecurityexpenditureperemployeeinChina2018-2028,bysegmentCybersolutionsSecurityservices30%25%20%15%10%5%26.12%22.47%19.32%16.65%14.34%12.36%10.62%5.21%9.11%8.09%7.5%7.26%4.07%6.99%6.55%3.79%6.51%6.06%5.59%3.42%5.63%4.74%0%2018201920202021202220232024202520262027202831/statistics/1398473/china-average-cybersecurity-spend-per-employee-by-segmentIn2022,theaveragecybersecurityserviceexpenditureperemployeeamountedto5.21U.S.dollars.Incontrast,theaverageemployeeexpenditureforcybersolutionsreachedover10U.S.dollarsandwasprojectedtoincreaseto26U.S.dollarsby2026.ReadmoreNote(s):China;2018to2022;*Forecast.Notes:DatashownisusingcurrentexchangeratesandreflectsmarketimpactsoftheRussia-Ukrainewar.ReadmoreSource(s):DigitalMarketInsightsBreakdownofdemandforcybersecurityemployeesofenterprisesandgovernmentinstitutionsinChinain2023,byindustryBreakdownofcybersecurityemployeedemandinChina2023,byindustryShareofindustries0%5%10%15%20%25%30%ServiceTelecommunicationICT27.2%21.8%18.4%Internet11.2%Finance8.8%LifeservicesScience5.5%2.8%2.6%ManufacturingEducationHealthcareOthers0.6%0.6%0.5%32/statistics/1422632/china-breakdown-of-demand-for-cybersecurity-personnel-by-industryAsof2023,theserviceindustryhadthehighestdemandforcybersecuritystaffinChina,accountingfor27percentoftheoveralldemand.Overall,thelargestshareofdemandcouldbeattributedtotheservice,ICT,andtelecommunicationsindustries.ReadmoreNote(s):China;2023Source(s):199IT;Varioussources(Qianxin,Nowcoder,CEAC,CCSIA,GuangzhouUniversity)BreakdownofopencybersecuritypositionsingovernmentinstitutionsandenterprisesinChinain2023,bytypeShareofcybersecurityopenpositionsinChina2023,bytypeShareofpositions10%

15%0%5%20%25%30%35%35.2%40%ITproductdevelopmentandsecuritySecurityserviceandoperationandmaintainancePre-saleandafter-saleserviceMachineandproductionsecurityHardwaresecurity22.7%6.8%5%3.7%2.4%1.5%0.5%ProductmanagementDataanalysisSecurityresearchOthers22.2%33Description:Asof2023,ITproductdevelopmentandsecuritypositionsaccountedforaroundone-thirdofallopencybersecuritypositionsinChina.Inaddition,theserviceindustryhadthehighestdemandforcybersecuritystaffinChina,accountingfor27percentoftheoveralldemand.Overall,thelargestshareofdemandcouldbeattributedtotheservice,ICT,andtelecommunicationsindustries.ReadmoreNote(s):China;2023Source(s):199IT;Varioussources(Qianxin,Nowcoder,CEAC,CCSIA,GuangzhouUniversity)Breakdownofjobseeker'squalificationsandrequirementsofcybersecuritycompaniesandgovernmentinstitutionsinChinain2023,byacademicqualificationsJobseeker'squalificationsandcybersecurityemployersrequirementsChina2023Jobseeker'sacademicqualificationsAcademicrequirementsofcybersecurityenterprises94.7%Academicrequirementsofgovernmentinstitutions100%90%80%70%60%50%40%30%20%10%0%80%68.7%16.2%8.8%9%7.2%4.9%2.7%3.1%Doctoraldegree1.6%0.7%0.9%0.7%0.1%VocationalschoolBachelor'sdegreeMaster'sdegreeOthers34Description:In2023,around95percentofChinesecybersecuritycompaniesrequiredabachelor'sdegreefromjobseekers.Abachelor'sdegreewasthemostsought-afterdegreebycybersecurityenterprisesandgovernmentinstitutions;however,vocationalschooldegreesandmaster'sdegreesexceededemployersdemands.ReadmoreNote(s):China;2023Source(s):199IT;Varioussources(Qianxin,Nowcoder,CEAC,CCSIA,GuangzhouUniversity)Averageannualsalaryofferedtopost-gradandPhDgraduatesincybersecurityresearchanddevelopment(R&D)positionsinChinafrom2018to2024(in1,000yuan)AverageentrysalaryoffersforcybersecurityR&DengineersinChina2018-20243002632582522452502001501005023723622902018201920202021202220232024*35Description:Asof2023,post-gradanddoctorategraduatesaverageannualsalaryforcybersecurityR&DengineersinChinaamountedto236thousandyuan.Thereportalsoindicatedthatfuturegraduatesin2024couldexpectasimilarentry-levelsalary.Furthermore,companiesandgovernmentalinstitutionsrequiremostemployeestoholdabachelor'sdegree.Post-gradanddoctoratedegreesexceededdemand.

ReadmoreNote(s):China;2018to2023;*Forcast.Oneyuanequals0.14U.S.dollarsand0.13euros(asofNovember2023).

ReadmoreSource(s):199IT;Varioussources(Qianxin,Nowcoder,CEAC,CCSIA,GuangzhouUniversity)CHAPTER

06ConsumerperspectiveLeadingcybersecuritypathwaysbywhichadversariescangainaccesstocompany'ssystemsaccordingtoexecutivesinChinain2023MostvulnerablecybersecuritypathwaysinChinain2023,bytypeShareofrespondents0%5%10%15%20%25%30%35%40%45%45%44%43%43%50%OperationaltechnologyEndpoints(desktops,laptops)Cloud-basedpathwaysWebapplicationsHumansoruser(insiderorsocialengineering)Third-party/nthparty39%38%InternetofThings36%35%SoftwaresupplychainoraccessRemoteaccessportals33%33%MobiledevicesEmail25%37Description:AccordingtocompanyexecutivesinmainlandChina,operationaltechnologywasthemostcommonweakpointintheirnetwork.Inaddition,44percentofrespondentsstatedthatendpoints,suchasdesktopPCsandlaptops,wereacommonpathwayforadversariestogainaccesstotheircompany'ssystems.ReadmoreNote(s):China;2023;133respondents;executivesbasedinmainlandChinaandHongKongSource(s):PwCMainlandChinaLeadingcybersecuritypoliciesandpracticesimplementedbyorganizationsaccordingtoexecutivesinChinain2023MostcommoncybersecuritymeasuresinChinain2023,bytypeShareofrespondents0%10%20%30%40%50%60%70%80%90%83%WeonlyusecustomerdatawhenwehavetheexpressconsentWevetallthethirdpartiesandpartnerswithwhomwesharecusomterdata83%83%83%82%82%NewproductsandservicesgothroughadatasecurityandprivacyevaluationbeforelaunchWefollowanopt-in,privacy-firststrategyinourmarketingeffortsWecheckfordarkpatternsinthewaywedesignourcustomer-facingapplicationsWhereregulationsdonotexist,weself-regulatethroughpolicies,guidingprinciples,andvaluesWehaveaspecifictimeframetorespondtocustomers'requestsrelatedtotheinformationwekeeponthem76%76%75%75%Weusethenewesttechniques(e.g.differentialprivacy)topseudomynizeourcustomers'dataWelimit,anomymise,andredactdatacollectedthroughIoT/sensors/smartdevicesWeapplyanethicalframeworktoguid