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CONSUMERS&BRANDSPackage
holiday
portals:Traveonline
users
in
the
UnitedStatesConsumer
InsightsAugust
2023Consumer
Insights
GlobalsurveyIntroductionReport
overviewGlobalsurveymethodology(1)Design:OnlineSurvey,
splitquestionnaire
designThisreport
offers
thereader
acomprehensiveoverview
ofTraveonline
users
inthe
UnitedStates:who
theyare;
what
theylike;
what
they
think;
andhowtoreach
them.
Itprovides
insightson
theirdemographics,
lifestyle,
opinions,andmarketingtouchpoints.Duration:
approx.
15
minutesLanguage:
official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegion:
56countriesAdditionally,thereport
allows
thereader
toNumberof
respondents:benchmark
Traveonline
usersintheUnitedStates(’’brandusers’’)
againstU.S.packaged
holidaybookersingeneral
(’’category
users’’),
and
theoverall
U.S.onliner,
labelled
as’’all
respondents’’
inthe
charts.•
12,000+
forcountries
with
theextended
survey(including
theUnited
States)•
2,000+
forthebasicsurveySample:
Internet
users,
aged18–64,quotasset
ongender
and
ageThereport
isupdatedquarterly
andisbased
on
datafrom
theConsumer
InsightsGlobal
survey,
anFieldwork:international
survey
thatcovers
more
than15,000brandsacross
56
countries.•
Continuousfrom
JanuarytoDecember•
Countries
thatreceive
theextended
survey
areupdatedfourtimesayear2Notes:(1):
Seethe
full
methodology
foradetailed
overviewofthe
study
designConsumer
Insights
Global
as
of
August
2023Sources:CHAPTER
01Management
summary•
Brand
usage•
Key
insightsTraveonline
ranks
outside
the
top
10
of
most
used
package
holiday
portals
inthe
U.S.Management
summary:
brandusageand
competitionTop10
most
used
package
holiday
portals
intheU.S.BExpedia54%42%CheapTicketseDreamsHotwire29%27%27%jetline24%24%TravelocityKAYAK23%lastminute23%17%4Notes:"Which
ofthese
providers
have
youbookeda
packageholiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=509,
packaged
holiday
bookersSources:Consumer
Insights
Global
as
of
August
2023Traveonline
users
in
the
United
StatesManagement
summary:
key
insightsDemographic
profileConsumerlifestyleConsumerattitudesMarketing
touchpointsTraveonline
ismore
popularamongMillennials
thanother
packageholidayportals.Ahappy
relationship
ismore
importanttoTraveonline
usersthan
tootherpackaged
holidaybookers.Itstands
out
that67%
ofTraveonlineusers
wanttoexperience
somethinguniqueduringtheirtravels.Traveonline
users
access
the
internetviaasmartwatch
more
often
thantheaverage
packagedholiday
booker.Traveonline
ismore
popularamongmale
packagedholiday
bookers
thanfemale
packaged
holiday
bookers.Science
andtechnology
are
relatively39%
ofTraveonline
users
are
innovators
Onsocial
media,
Traveonline
usersprevalent
interests
of
Traveonline
users.
or
early
adopters
ofnew
products.interact
with
companies
more
oftenthan
other
packaged
holidaybookers.Socializing
is
arelatively
popularhobbyamong
Traveonline
users.Arelatively
highshare
ofTraveonlineusers
think
thathealth
&social
securityareissues
thatneed
to
beaddressed.Traveonline
hasalarger
shareof
userswith
ahigh
income
than
other
packageholiday
portals.Traveonline
users
remember
seeing
adsinvideo
gamesmore
often
thanotherpackaged
holidaybookers.Traveonline
users
aremore
likely
to
liveinmegacities
than
packaged
holidaybookers
ingeneral.5Sources:Consumer
Insights
Global
as
of
August
2023CHAPTER
02Demographic
profile•
Generations•
Gender•
Education•
Income•
Household
classification•
Typeofcommunity•
LGBTQ+Traveonline
is
more
popular
among
Millennials
than
other
package
holidayportalsDemographic
profile:
generationsAgeof
consumersintheU.S.Brand
users12%74%13%1%Category
usersAllrespondents22%22%58%16%4%37%29%13%Generation
ZMillennialsGeneration
XBaby
Boomers7Notes:’’Howoldareyou?’’;
Single
Pick;"Which
ofthese
providershave
youbookedapackage
holiday
fromin
the
past
12
months?’’;
Multi
Pick;Base:n=84,
Traveonline
users,n=509,
packaged
holiday
bookers,n=60072,
allrespondentsSources:Consumer
Insights
Global
as
of
August
2023Traveonline
is
more
popular
among
male
packaged
holiday
bookers
than
femalepackaged
holiday
bookersDemographic
profile:
genderGenderofconsumersintheU.S.Brand
users79%21%Category
usersAllrespondents66%34%50%50%MaleFemale8Notes:’’Whatis
yourgender?’’;
Single
Pick;"Which
ofthese
providers
have
youbooked
apackage
holiday
from
in
the
past12
months?’’;
Multi
Pick;
Base:
n=84,
Traveonline
users,n=509,
packaged
holiday
bookers,
n=60072,
allrespondentsSources:Consumer
Insights
Global
as
of
August
202386%
of
Traveonline
users
have
a
college
degreeDemographic
profile:
educationConsumer’s
level
of
educationintheU.S.38%37%34%32%27%23%19%17%17%12%10%9%8%6%4%3%2%1%0%
0%0%Noformaleducation
/primary
schoolLower
secondary
UppersecondaryTechnical
/vocationaleducationBachelor
degree
Master
degree
Doctoral
degreeeducation
(noteligible
foreducation(eligible
foror
equivalentor
equivalentor
equivalentuniversity
study)
university
study)Brand
usersCategory
usersAllrespondents9Notes:’’Whatis
the
highest
levelofeducation
youhave
completed?’’;
Single
Pick;"Which
ofthese
providers
have
youbookeda
package
holiday
fromin
the
past12
months?’’;
Multi
Pick;
Base:
n=84,
Traveonline
users,n=509,packaged
holiday
bookers,n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Sources:Traveonline
has
a
larger
share
of
users
with
a
high
income
than
other
packageholiday
portalsDemographic
profile:
incomeShare
ofconsumersintheU.S.
inthehigh,
middle,
andlow
thirdsofmonthly
householdgrossincomeBrand
users77%12%11%Category
usersAllrespondents63%21%16%33%33%33%HighMiddleLow10
Notes:Sources:Recalculated
toonly
include
respondents
that
provide
income
information,
recodebased
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;"Which
ofthese
providers
have
youbookeda
packageholidayfromin
the
past
12
months?’’;Multi
Pick;Base:n=84,
Traveonline
users,n=509,
packagedholiday
bookers,n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Compared
to
other
packaged
holiday
bookers,
Traveonline
users
are
relativelylikely
to
live
in
a
nuclear
familyDemographic
profile:
household
classificationType
of
householdsin
whichconsumersintheU.S.
live70%48%24%20%19%15%11%11%10%10%
10%7%7%8%6%5%5%4%4%4%2%SinglehouseholdCouplehouseholdSingleparenthouseholdPartnersandchildrenMulti-generationalfamilyTwo
or
morerelated
adults
household
typesOtherBrand
usersCategory
usersAllrespondents11
Notes:Sources:Typology
based
on’’household
size’’,’’household
constellation’’
and
’’children
under
the
age
of14
in
household’’;
Single
Pick;"Which
ofthese
providers
have
youbookeda
packageholiday
fromin
the
past
12
months?’’;MultiPick;Base:n=84,
Traveonline
users,n=509,
packagedholiday
bookers,n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Traveonline
users
are
more
likely
to
live
in
megacities
than
packaged
holidaybookers
in
generalDemographic
profile:
typeofcommunityCommunities
whereconsumersliveintheU.S.37%35%29%27%23%19%17%16%17%14%14%11%10%10%8%8%6%1%Rural
communitySmall
townMedium-sized
townLarge
cityCitywithover
1
Megacity
with
over
5million
inhabitants
million
inhabitantsBrand
usersCategory
usersAllrespondents12
Notes:Sources:’’Inwhat
type
ofcommunity
do
youlive?’’;Single
Pick;
"Which
ofthese
providershave
youbooked
apackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=84,
Traveonline
users,
n=509,
packagedholiday
bookers,n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
202311%
of
Traveonline
users
consider
themselves
part
of
the
LGBTQ+
communityDemographic
profile:
LGBTQ+LGBTQ+
statusof
consumersintheU.S.Brand
users11%12%11%88%86%1%2%Category
usersAllrespondents85%4%YesNoWould
rathernot
say13
Notes:Sources:’’Do
youconsider
yourself
partofthe
LGBTQ+community?’’;
Single
Pick;"Which
ofthese
providers
have
youbooked
apackage
holiday
fromin
the
past12
months?’’;Multi
Pick;Base:
n=84,
Traveonline
users,n=509,packaged
holiday
bookers,n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
03Consumer
lifestyle•
Lifevalues•
Main
interests•
Hobbies
&leisure
activities•
Sportsactivities•
SportsfollowedA
happy
relationship
is
more
important
to
Traveonline
users
than
to
otherpackaged
holiday
bookersConsumer
lifestyle:
lifevaluesMost
important
aspectsof
lifefor
consumersintheU.S.51%48%48%46%45%42%39%39%38%36%35%34%28%30%30%30%28%29%27%25%25%25%23%20%19%12%14%12%
13%8%AhappyrelationshipTobesuccessfulSafety
andsecurityAnhonest
andrespectable
life
own
decisionsMaking
myLearningnew
thingsHavingagood
timeSocial
justiceAdvancingmy
careerTraditionsBrand
usersCategory
usersAllrespondents15
Notes:Sources:’’Outofthe
following
list,
which
are
the
3mostimportant
aspects
toyouin
life?
Pleasechoose
exactly
3.’’;Multi
Pick;"Which
ofthese
providershave
you
bookedapackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:
n=84,
Traveonline
users,n=509,
packagedholiday
bookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Science
and
technology
are
relatively
prevalent
interests
ofTraveonline
usersConsumer
lifestyle:
main
interestsTop10
interestsofTraveonline
usersintheU.S.61%58%58%57%52%51%51%51%49%48%45%44%42%41%40%40%33%33%33%32%31%31%29%29%29%27%26%22%22%19%SportsHealth
&fitnessMovies,TVshows&musicScience
&technologyHistoryFashion&beautyFood
&diningReligion
&spiritualityVehicles
&mobilityArts&literatureBrand
usersCategory
usersAllrespondents16
Notes:Sources:’’Whattopics
are
youpersonally
interested
in?’’;Multi
Pick;"Which
ofthese
providers
have
youbookeda
packageholiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=84,
Traveonline
users,n=509,
packaged
holidaybookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Socializing
is
a
relatively
popular
hobby
among
Traveonline
usersConsumer
lifestyle:
hobbies
&leisure
activitiesTop10
hobbiesandleisure
activities
ofTraveonlineusersintheU.S.61%58%58%52%51%49%48%46%44%44%41%41%39%40%37%37%36%35%Pets34%33%32%31%31%31%29%28%25%19%19%16%OutdooractivitiesTravelingVideo
gamingSocializingCooking/bakingReadingDoing
sportsandfitnessCars/vehiclesMaking
musicBrand
usersCategory
usersAllrespondents17
Notes:Sources:’’Whatare
your
personalhobbies
and
activities?’’;Multi
Pick;"Which
ofthese
providers
have
youbooked
apackage
holiday
from
in
the
past12
months?’’;
Multi
Pick;Base:
n=84,
Traveonline
users,n=509,
packaged
holidaybookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Traveonline
users
are
more
likely
to
play
soccer
than
other
packaged
holidaybookersConsumer
lifestyle:
sports
activitiesTop10
sports
activitiesofTraveonline
usersintheU.S.46%39%38%36%35%31%30%29%27%27%22%22%19%18%18%17%14%13%13%Golf12%11%9%9%10%10%9%8%7%5%4%AmericanFootball
/SoccerBasketballSwimming/DivingDancingTableTennisFitness,aerobics,cardioBaseball/SoftballCyclingFlagFootballBrand
usersCategory
usersAllrespondents18
Notes:Sources:’’Which
ofthese
sports
oractivities
do
youdo
at
leastoccasionally?’’;Multi
Pick;"Which
ofthese
providershave
you
bookedapackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=58,
Traveonline
users,n=450,packaged
holiday
bookers,n=22143,
all
respondentsConsumer
Insights
Global
as
of
August
2023Traveonline
users
are
more
likely
to
follow
golf
than
other
packaged
holidaybookersConsumer
lifestyle:
sports
followedTop10
sports
followed
byTraveonlineusersinthe
U.S.51%43%40%38%33%31%30%28%25%25%25%24%22%20%17%16%16%15%14%13%Golf10%10%10%7%8%6%5%4%3%2%AmericanfootballBasketballBaseballSoccerBoxingCricketSwimming/divingVolleyballTennisBrand
usersCategory
usersAllrespondents19
Notes:Sources:’’Inwhich
ofthese
sports
do
youfollow
competitions,
leagues
orteams?’’;Multi
Pick;"Which
ofthese
providers
have
youbookeda
package
holiday
fromin
the
past12
months?’’;
Multi
Pick;
Base:
n=51,
Traveonline
users,n=381,
packaged
holiday
bookers,
n=17395,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
04Consumer
attitudes•
Attitudestowards
traveling•
Innovation
adoption•
Challenges
facing
thecountry•
Politics20Itstands
out
that
67%
of
Traveonline
users
want
to
experience
somethingunique
during
their
travelsConsumer
attitudes:travelAgreementwithstatements
towards
travel
intheU.S.67%61%58%56%49%47%46%44%44%43%38%39%34%24%24%Iwant
to
experiencesomething
uniqueduringmy
travelsWhen
I’mon
vacation,When
I’mtraveling,IWhen
itcomes
toWhen
itcomes
toIusemy
smartphone
book
accommodations,
traveling,sustainability
traveling,Ialways
lookasaguidecarrentals,etc.spontaneously
viamysmartphoneisimportant
tomeforthecheapest
offerBrand
usersCategory
usersAllrespondents21
Notes:Sources:’’Which
ofthese
statements
apply
toyou?’’;
Multi
Pick;"Which
ofthese
providers
have
youbookeda
package
holiday
fromin
the
past12
months?’’;
Multi
Pick;
Base:
n=84,
Traveonline
users,n=509,
packaged
holiday
bookers,n=10011,
all
respondentsConsumer
Insights
Global
as
of
August
202339%
of
Traveonline
users
are
innovators
or
early
adopters
of
new
productsConsumer
attitudes:innovation
adoptionInnovation
adopter
typesbasedonstatements
towards
innovation
byconsumersinthe
U.S.39%37%37%30%26%26%25%18%14%14%12%10%10%4%1%InnovatorsEarly
adoptersBrand
usersEarly
majorityCategory
usersLatemajorityAllrespondentsLaggards22
Notes:Sources:Recode
based
on’’Which
ofthese
statements
regardingtechnology
apply
to
you?’’;
Multi
Pick;
"Which
ofthese
providershave
youbooked
apackage
holiday
fromin
the
past12
months?’’;Multi
Pick;Base:
n=84,
Traveonlineusers,n=509,
packaged
holiday
bookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023A
relatively
high
share
of
Traveonline
users
think
that
health
&
social
security
areissues
that
need
to
be
addressedConsumer
attitudes:challenges
facingthecountryThe
10
most
important
issuesfacing
theUnitedStates
accordingto
Traveonlineusers52%45%43%42%42%40%40%39%38%38%37%37%36%36%36%35%35%34%33%32%32%30%30%29%29%28%28%28%27%26%Health
andsocial
securityEducationEnvironmentCrimeEconomicsituationCivilrightsClimatechangePovertyFood
andwater
securityImmigrationBrand
usersCategory
usersAllrespondents23
Notes:Sources:’’Whatdo
youpersonally
think
are
the
mostimportant
issues
in
yourcountry
ofresidence
that
need
to
be
addressed?’’;MultiPick;"Which
ofthese
providershave
youbookedapackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=84,
Traveonline
users,n=509,
packagedholiday
bookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Compared
to
other
packaged
holiday
bookers,
Traveonline
users
tend
to
havemore
right
leaning
political
viewsConsumer
attitudes:politicsPolitical
attitudes
ofconsumersintheU.S.Brand
users13%10%76%1%Category
usersAllrespondents20%19%57%4%21%28%34%17%LeftCenterRightPrefer
nottoanswer24
Notes:Sources:Recode
based
on’’Manypeople
use
the
terms’left’
and
’right’when
they
want
to
describe
political
views.Where
would
youplace
yourself
ona
scale
fromleft
to
right?’’;
Single
Pick;"Which
ofthese
providers
have
youbookedapackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=84,
Traveonline
users,
n=509,
packagedholiday
bookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
05Marketing
touchpoints•
Internet
usagebydevice•
Social
media
usage•
Media
usagebychannel•
Digitaladvertising
touchpoints•
Non-digital
advertising
touchpointsTraveonline
users
access
the
internet
via
a
smartwatch
more
often
than
theaverage
packaged
holiday
bookerMarketing
touchpoints:internet
usagebydeviceDevicesconsumersinthe
U.S.
use
regularly
toaccesstheinternet93%90%89%85%77%75%75%75%73%70%68%67%62%62%60%57%56%54%53%49%48%46%37%35%33%26%26%SmartphoneLaptopSmart
TVGaming
consoleBrand
usersTabletStreaming
deviceAllrespondentsSmartwatchDesktop
PCSmart
speakersCategory
users26
Notes:Sources:’’Which
ofthese
devices
do
youregularlyuse
with
an
internet
connection?’’;
Multi
Pick;"Which
ofthese
providers
have
you
booked
apackage
holiday
from
in
the
past12
months?’’;
Multi
Pick;Base:
n=84,
Traveonline
users,n=509,
packaged
holiday
bookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023On
social
media,
Traveonline
users
interact
withcompanies
more
often
thanother
packaged
holiday
bookersMarketing
touchpoints:social
media
usageSocial
mediaactivitiesintheU.S.
bytype73%67%67%65%54%64%62%56%55%53%52%51%43%50%50%49%49%49%47%42%27%42%40%41%41%33%36%34%22%16%8%8%4%1%0%0%LikedcompanypostsLiked
postsbyotherusersFollowedcompaniesCommentedon
postsFollowedpeopleSentprivatemessagesPostedpictures/videosSharedpostsbyother
usersPosted
texts/statusSharedcompanypostsIhaveonly
Ihaven’t
usedused
social
social
mediamediaupdatespassivelyBrand
usersCategory
usersAllrespondents27
Notes:Sources:’’Which
ofthese
things
have
youdone
onsocial
media
in
the
past
4weeks?’’;
Multi
Pick;
"Which
ofthese
providershave
you
booked
apackage
holiday
fromin
the
past12
months?’’;Multi
Pick;Base:
n=84,
Traveonline
users,n=509,
packaged
holiday
bookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Traveonline
users
tend
to
read
weekly
newspapers
more
often
than
packagedholiday
bookers
in
generalMarketing
touchpoints:media
usagebychannelType
of
mediaconsumersintheU.S.
havebeen
using
inthepast4weeks93%82%81%80%67%75%70%77%75%73%71%70%68%66%50%64%63%54%57%55%52%51%51%48%47%33%38%34%29%14%28%25%17%DigitalvideocontentMovies
/cinemaTVRadioDigitalmusiccontentDailynewspapersMagazinesPodcastsOnlinenewswebsitesOnlinemagazinesWeeklynewspapersBrand
usersCategory
usersAllrespondents28
Notes:Sources:’’Whatkind
ofmedia
have
youused
in
the
past
4weeks?’’;
Multi
Pick;
"Which
ofthese
providershave
youbooked
apackage
holiday
fromin
the
past
12
months?’’;Multi
Pick;Base:n=84,
Traveonline
users,
n=509,
packagedholiday
bookers,
n=30180,
all
respondentsConsumer
Insights
Global
as
of
August
2023Traveonline
users
remember
seeing
ads
in
video
games
more
often
than
otherpackaged
holiday
bookersMarketing
touchpoints:digitaladvertising
touchpointsTop10
placeswhereTraveonlineusersintheU.S.
havecome
across
digitaladvertisinginthepast4weeks69%67%67%57%55%49%49%48%48%46%46%45%44%43%42%38%37%37%36%34%34%33%29%29%28%27%23%22%14%11%Video
portalsVideo
games
Video
streaming
Social
media
Search
engines
MusicportalsservicesEditorialwebsitesandappsOnlinestoresWebsitesandappsof
brandsNewslettersBrand
usersCategory
usersAllrespondents29
Notes:Sources:’’Wherehave
youcomeacrossdigital
advertisements
in
the
past4
weeks?’’;
Multi
Pick;"Which
ofthese
providers
have
youbooked
apackage
holiday
from
in
the
past12
months?’’;
Multi
Pick;
Base:n=84,
Traveonline
users,n=509,
packaged
holiday
bookers,
n=60072,
all
respondentsConsumer
Insights
Global
as
of
August
2023Traveonline
users
remember
ads
they
saw
in
printed
magazines
and
journalsmore
often
than
other
packaged
holiday
bookersMarketing
touchpoints:non-digital
advertising
touchpointsPlaces
whereconsumersinthe
U.S.
havecome
across
non-digital
advertisinginthepast4weeks61%61%54%58%56%54%44%52%42%50%49%47%43%41%37%35%34%33%33%32%29%19%18%16%Atthemovies/cinemaOnTVDirectly
inthestoreInprintedmagazinesandjournalsOntheradioOnadvertising
By
mailshot
/Inprinteddailynewspapersspacesadvertisingmailon
the
goBrand
usersCategory
usersAllrespondents30
Notes:Sources:’’Wherehave
youcomeacrossnon-digital
advertisements
in
the
past4weeks?’’;
Multi
Pick;"Which
ofthese
providers
have
youbooked
a
package
holiday
fromin
the
past
12
months?’’
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