《酒店英语》课件-订票服务

酒店专业英语HospitalityEnglishConcierge

Task2TicketBookingService

ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSVocabularyticketn.票子receiptn.收据bellcaptain应接领班inadvance事先，预先softberth软卧specialexpress特快servicecharge服务费ONEReadthetaskReadthetaskMr.Smithasksabellcaptaintobookairticketsforhim,butalltheflightsarebooked.Thebellcaptainsuggeststhattheguesttotakeatraininstead.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.

Greettheguest(s)Goodmorning,sir.HowmayIhelpyou?————————————————————————————2.Requiremoredetailsaboutbookingticketsa.Guest’fullnameandroomnumberCouldyoutellmeyournameandroomnumber,please?Yournameandroomnumber,please.———————————————————————

b.Departuredateanddeparturetime

Whenwillyouleave?Whattimewouldyouliketoleave?What’sthedateandtimeofyourdeparture?—————————————————————————————c.Destination(city,state,andpossibleairplane)

Wherewouldyouliketogo?Whichcityareyouleavingfor?————————————————————————————d.Thenumberoftickets

Howmanyticketsdoyouneed?Forhowmanypeople?—————————————————————————————3.CheckthetimetableandgivesomesuggestionJustamoment,letmecheckitforyou.HowaboutG102?ItleavesShanghaiRailwayStationat…Onemoment,please,letmecheck.IsuggestyoutakeflightNo.215?ItleavesPudongInternationalAirportat...—————————————————————————————Learnthetaskstepbystep4.Givetheguestthereservationdetails:flightortrainnumber,departuretime,seatassignment…YouhavebookedtwoairticketstoBeijing.TheflightnumberisMU9030,itwillleaveat9:30tomorrow,amIcorrect,sir?—————————————————————————————5.Makesureofthetimewhengivingtheticketstotheguest

Pleasecomehereatabout6:00thiseveningforthem.—————————————————————————————6.Askfororconfirmthepaymentinadvance

Youwillneedtoprepay350YuanRMBforthetickets.You’llneedtopay1000Yuaninadvancefortheticketsandservicecharge.—————————————————————————————Learnthetaskstepbystep7.Givethereceipttotheguest

Here’sthereceipt.Pleasekeepthereceipt.—————————————————————————————8.Showgoodwishesandsaygoodbye

Hopeyouwillenjoyyourstaywithus,goodbye.Goodbyeandhopeyou’llenjoyyourstaywithus.Wewishyouhaveagoodtime,goodbye.Goodbye.WishyouawonderfultriptoBeijing.

—————————————————————————————TPracticethetaskHEERPracticethetaskAguestasksabellcaptaintobookairticketsforhim,butalltheflightsarebooked.Thebellcaptainsuggeststhattheguesttotakeatraininstead.Workinpairstorole-playaconversationaboutticketbookingservicewithyourpartner.Youactasthebellcaptain,yourpartnertheguest.Changetheroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.FurtherpracticeMakearoleplaywithyourpartnerandfinishaconversationaccordingtothesituation.Situation:Mr.WangwantstotraveltoXi’anbyair.HewanttotaketheplanefromShanghaiHongqiaoAirport.Butonthatday,allticketsarebookedup.You,thebellboy,helphimtofindtheflightfromPudongInternationalAirportinstead.TheguestoriginalwantstheflightofHO1217/7:30~10:15.YoufindtwooptionsforMr.Wang-MU2335/06:40~09:35orHO1007/08:40~11:40.Theearlierischeaperandthelatterisgoodfortiming.Lettheguestchooseoneandbooktheticketforhim.AssessmentChartName:Position:Task:Content:☆

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☆☆☆1.Complete□□□2.Well-organized□□□3.Creative□

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□Language:

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☆☆☆1.Withfluency□□□2.Withgoodpronunciation&intonation□□□3.Understandable□□□4.Withanaccent□□□Performance:☆

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☆☆☆1.Withconfidence□□□2.Withcourtesy□□□3.Withgoodserviceattitude□□□