全球中小企业电子商务行业市场前景及投资研究报告-培训课件外文版2024.4

DIGITAL

&

TRENDSSMEe-commerceCHAPTER

01OverviewShareofsmallandmedium-sizedbusinesseswithawebsiteorhomepageinselectedcountriesworldwideasof2022ShareofSMEsthathaveawebsiteworldwide2022,bycountryShareofenterprisesMedium(50-249employees)30%

40%Small(10-49employees)50%

60%0%10%20%70%80%90%100%FinlandDenmarkNetherlandsSwitzerlandAustriaSwedenGermanyBelgiumNewZealandCanadaNorwayUnitedKingdom3Description:AlmostallFinnishsmallandmedium-sizedbusinesseshadawebsitein2022.ThecountryleadstheOECDrankingofshareofSMEswithawebpage.Incontrast,lessthanhalfofsmallenterprisesinTurkeyhadawebsiteorhomepageasof2022,oneofthelowestpercentagesamongthe38nationsincludedinthischart.OthercountrieswitharelativelylowpercentageofsmallbusinesseswithawebpresenceincludeBrazil,Israel,andPortugal.ReadmoreNote(s):Worldwide;2022orlatestyearavailablesince2019;selectedcountrieswithavailabledataSource(s):OECDShareofbusinessesreceivinge-commerceordersinselectedcountriesworldwideasof2022Shareofenterprisesmakinge‑commercesalesworldwide2022,bycountry50%40%30%20%10%0%4Description:AustraliaandNewZealandheldthehighestpercentageofbusinessestakingordersthroughtheinternetasof2022.Theadoptionofe-commerceasasaleschannelinallenterpriseswithtenormoreemployeesexceeded40percentinbothcountries.TheadoptionrateswerealsoexceptionallyhighamongEuropeancountries,suchasIreland,Denmark,Sweden,Iceland,andLithuania.ReadmoreNote(s):Worldwide;2022orlatestyearavailablesince2019;allbusinesseswith10employeesormore;selectedcountrieswithavailabledataSource(s):OECDShareofsmallandmedium-sizedbusinessesreceivinge-commerceordersinselectedcountriesworldwideasof2022ShareofSMEsmakinge‑commercesalesworldwide2022,bycountrySmall(10to49employees)Medium(50to249employees)50%40%30%20%10%0%5Description:Smallandmedium-sizedbusinessesinOceaniaaremorelikelytoreceiveonlineordersthaninotherpartsoftheworld.InNewZealand,over53percentofsmallenterprises(tento49employees)soldtheirgoodsorservicesviatheinternetasof2022.Theadoptionofe-commerceasasaleschannelbysmallbusinesseswaslowestinLuxemburg,atlessthan11percent.ReadmoreNote(s):Worldwide;2022orlatestyearavailablesince2019;selectedcountrieswithavailabledataSource(s):OECDShareofonlinepurchaserswhoprefertobuyfromlocalandsmalltraders'ownwebsitesinselectedcountriesworldwidein2023Preferenceforlocalandsmalltraders'owne-commercewebsites2023Shareofrespondents0%5%10%15%20%25%IndiaGermany23%22%China(Mainland)UnitedStatesBrazil17%16%15%UnitedKingdomMexico15%15%France11%6Description:ResultsfromtheGlobalConsumerSurveySpecial"E-Commerce",conductedinSeptember2023,revealthatdigitalshoppers'preferenceforlocalandsmalle-commercewebsitesisgenerallylowacrosstheworld.Amongtheeightcountriessurveyed,Indiashowsthehighestshareofonlinepurchaserswhoprefertobuyfromlocalandsmalltraders'ownwebsites,at23percent.Ontheotherend,only11percentofFrenchbuyerssaidthesame.

ReadmoreNote(s):Worldwide;September8to14,2023;approximately1,050onlinepurchaserspercountry;18yearsandolderSource(s):ConsumerInsightsCHAPTER

02UnitedStatesShareofsmallandmidsizebusinesses(SMEs)prioritizinge-commerceanddigitalservicesintheUnitedStatesin2022,byregionShareofSMEsintheU.S.prioritizingdigitalservices2022,byregion70%66%65%61%58%60%50%40%30%20%10%0%WestSouthNortheastMidwest8Description:In2022,theshareofsmallandmidsizeenterprises(SMEs)prioritizinggoingdigitalintheUnitedStatesisgreatestintheWestregion,as66percentofsurveyrespondentsinthatareasaidtheyarefocusingone-commerceanddigitalinteractionsorservices.Withthatbeingsaid,theSouthernregionoftheU.S.isfollowingclosebehind,as65percentofrespondentsintheareasaidtheyareprioritizinge-commerceanddigitalservices.

ReadmoreNote(s):UnitedStates;March11to21,2022;1,033respondentsSource(s):MorningConsult;VerizonOpinionsofsmallbusinessessellingonAmazonMarketplaceintheUnitedStatesin2022Smallbusinesses'opinionsaboutAmazonMarketplaceintheU.S.2022ShareofrespondentsNeitheragreenordisagree0%

10%StronglydisagreeDisagreeAgreeStronglyagree30%

40%

50%Noresponse60%

70%20%80%90%100%YoucanbuildasuccessfulbrandonAmazonAmazononlyfairlysuspendsMarketplaceselleraccountsAmazonhasclearMarketplacesellerpoliciesandprovidesextensivenoticeofchangesAmazon’scustomerreturnpolicyisfairtoMarketplacesellersAmazonrespondspromptlyandeffectivelytoquestionsorproblemsAmazonisgoodatpolicingdishonestandfraudulentMarketplacesellersAmazonMarketplace’sfeesarefairandreasonableAmazon'salgorithmsdonotfavorAmazon'sownproductsoverMarketplacesellers9Description:AsurveycarriedoutintheUnitedStatesinJanuary2022showedthatmanagersfrommostsmallbusinessesfeelthatAmazonalgorithmsarenotneutral,favoringAmazon'sproducts.FouroutoftenrespondentsfromindependentbusinessesdidnotfindthewayAmazonchargesMarketplacesellersfairandreasonable,whileone-thirdofsurveyrespondentsthoughtAmazon’spolicingoffraudulentretailerswasfarfrombeinggood.

ReadmoreNote(s):UnitedStates;January2022;908respondents;small,independentbusinessesSource(s):ILSRMainintendedinvestmentareasamongsmallbusinessownersintheUnitedStatesin2022AreasofintendedinvestmentamongsmallU.S.businessowners2022Shareofrespondents30%

40%0%10%20%50%60%70%80%90%91%100%MarketingandsalesinvestmentsSocialandsearchenginemarketingOnlinepresence/e-commerce/websiteEmail,text,andcampaignmarketingPointofsaleorderingandpaymentFinancialpaymentsprocessing43%41%40%32%29%10Description:NineintensmallbusinessownersintheUnitedStatesanticipatedtoppinguptheirmarketingandsalesinvestments,accordingtoasurveyconductedinFebruary2022.Besidesthatprimarygoal,smallfirmsalsoplannedtoincreasetheireffortsinsocialandsearchenginemarketing,with43percentofrespondents,whileanother41percentintendedtoinvestintheironlinepresence,e-commercesaleschannel,andwebsite.

ReadmoreNote(s):UnitedStates;February2022Source(s):TruistWhattypeofpurchasesdoyouplantomakeonSmallBusinessSaturday?ProductsconsumersplantobuyonSmallBusinessSaturdayintheU.S.2023,bygenderShareofrespondentsFemaleMale0%10%20%30%40%50%60%56.5%ClothingandaccessoriesArtsandcraftsBooks44.8%48.2%40.2%33.7%36.8%24.3%Toys27.6%27.6%13.4%Outdoor/gardeningInteriorhomedesignPetitems38%25.3%19.6%21.8%20.7%20.7%19.5%7.6%Electronics37%HealthandbeautyHouseholdappliancesFurniture11.2%12.3%16.1%16.1%7.6%Sportandleisure11Description:During2023'sSmallBusinessSaturday,theshoppingholidaythatencouragesconsumerstobuylocallyandtakesplacebetweenBlackFridayandCyberMonday,over44percentofconsumersacrossbothgendersintheUnitedStatesplannedtobuyclothingandaccessories.Artsandcrafts,aswellashealthandbeautyproducts,werelikewisesomeofthemostpopularpurchasingchoicesforthissalesevent.

ReadmoreNote(s):UnitedStates;October7to14,2022;1,000+*;18yearsandolder;consumersplanningtoshoponlineonSmallBusinessSaturdaySource(s):DriveResearchMainsustainablelogisticsprioritiesamongsmallandmedium-sizedenterprises(SMEs)intheU.S.asofApril2023SustainablelogisticsprioritiesamongSMEsintheU.S.2023Carbonemissionreduction13%Sustainablesourcing23%Reducingwaste45%Eco-friendlypackaging19%12Description:Smallandmedium-sizedenterprises(SMEs)usingshippingservicestodelivertheirproductsareputtingeffortinreducingwaste,a2023surveyshowed.Thiswasthetoppriorityforaround46percentofprofessionalsfromSMEsintheU.S.Sustainablesourcingofmaterialsandproductsfollowedwith23percentofanswers,whileeco-friendlypackagingwasapriorityforsome19percentofsurveyedrespondents.

ReadmoreNote(s):UnitedStates;asofApril2023;2,500SMEs;businessesusingshippingservices,includingDHLcustomersSource(s):DHLGroupShareofSMEsexpectingcustomerstopaymoreforsustainableshippingintheU.S.asofApril2023CustomerspayingforsustainableshippingaccordingtoSMEsintheU.S.2023Yes31%Donotknow28%No41%13Description:Asurveyreleasedin2023showedthatjustunderone-thirdofshoppersarewillingtopayextraforsustainableproductsanddelivery,accordingtosmallandmediumenterprises(SMEs)intheU.S..Inturn,nearlyfourintensurveyedprofessionalsfromSMEsbasedintheU.S.thoughtthatshopperswerenotwillingtobechargedforeco-friendliershippingormoresustainableproducts.ReadmoreNote(s):UnitedStates;asofApril2023;2,500SMEs;businessesusingshippingservices,includingDHLcustomersSource(s):DHLGroupCHAPTER

03EuropeanUnionEstimatedvalueaddedofsmallandmedium-sizedenterprises(SMEs)inthenon-financialbusinesseconomyoftheEuropeanUnionin2023,bysector(inmillionsofEuros)ValueaddedbySMEsintheEuropeanUnionin2023,bysectorValueadded(inmillionEuro)0200,000400,000600,000800,0001,000,0001,200,000WholesaleandretailtradeManufacturing1,014,273786,093Professional,scientificandtechnicalactivitiesConstruction515,070510,172Transportationandstorage256,293Informationandcommunication255,202253,223AdministrativeandsupportservicesRealestateactivities235,261153,12390,57365,22314,492AccommodationandfoodservicesElectricity,gas,steamandairconditionsupplyWatersupply;sewerage,wastemanagementandremediationactivitiesMiningandquarrying15/statistics/1254289/smes-in-europe-by-sectorTherewereestimatedtobeapproximately1trillionEurosofvalueaddedofsmallandmedium-sizedbusinesses(SMEs)operatinginthewholesaleandretailtradesectorintheEuropeanUnionin2022,themostofanyindustrysectorinthisyear.

ReadmoreNote(s):EU;2023Source(s):DIWBerlin;EuropeanCommission;EurostatShareofsmallandmedium-sizedenterprisesthathaveawebsiteintheEuropeanUnionfrom2012to2023ShareofSMEsthathaveawebsiteintheEuropeanUnion2012-2023Smallenterprises(10-49employees)100%Mediumenterprises(50-249employees)88.8%75.4%89.2%75.6%87.9%87.8%88.1%73.8%87.9%74.2%87.9%74.2%87.5%90%80%70%60%50%40%30%20%10%0%85.9%85.7%84.8%73.6%73.3%71.7%69.9%68.5%66.5%20122013201420152016201720182019202020212023*16Description:Thepercentageofsmallandmedium-sizedenterprises(SMEs)withawebsiteintheEuropeanUnion(EU-27)hasbeenslowlybutsteadilyincreasinginthepastdecade.From2012to2023,theshareofsmallbusinesses(with10to49employees)thathadlaunchedawebsiteincreasedalmost10percentagepoints.Overall,medium-sizedcompaniesaremorelikelythansmallonestohaveawebsite.

ReadmoreNote(s):EU;2012to2023;EU-27;smallandmediumenterpriseswithoutfinancialsector;*2022datawasnotgivenbythesource.ReadmoreSource(s):EurostatShareofsmallandmediumenterprisesthatmakee-commercesalesintheEuropeanUnionfrom2014to2023ShareofSMEsthatmakee-commercesalesintheEU2014-2023Smallenterprises(10-49employees)35%Mediumenterprises(50-249employees)30.2%20.8%30%29.3%30%25%20%15%10%28.7%28.7%19%27.6%18.3%27.7%27.4%27.4%17.7%24.8%20.9%20.4%17.9%201717%16.7%201515.3%2014201620182019202020212022202317Description:Smallenterprisesof10to49employeesareslightlylesslikelytoengageine-commercethanmedium-sizedbusinesses(50to249employees)intheEuropeanUnion.In2023,theshareofsmallcompaniessellingviaawebsiteorappstoodat21percent,nearly10percentagepointslowerthanmidsizefirms.ReadmoreNote(s):EU;2014to2023;EU-27;smallandmediumenterpriseswithoutfinancialsectorSource(s):EurostatShareofsmallandmediumenterprisesthatmakee-commercesalesintheEuropeanUnionin2023,bycountryShareofSMEssellingthroughe-commerceintheEU2023,bycountryShareofenterprisesMediumenterprises(50-249employees)Smallenterprises(10-49employees)30%

35%

40%0%5%10%15%20%25%45%50%55%46.6%46.5%LithuaniaSwedenDenmarkIrelandSpainMaltaBelgiumCroatiaFinland36.4%49%35%34.1%32.5%31.6%30.2%45%40.9%41.3%40.9%28.9%28.7%35.9%40.3%27.7%27.6%34.9%35.3%NetherlandsAustria23.5%31.2%Czechia22%18Description:SmallcompaniesinLithuaniahavethehigheste-commercesalesadoptionrateintheEuropeanUnion.Upto36percentofIrishbusinesseswith10to49employeesmadee-commercesalesviaawebsiteorappin2023.Amongmedium-sizedcompanies(50-249employees),Swedenstandsout,with49percentofcompaniesengagingine-commerce.ReadmoreNote(s):EU;2023;EU-27;smallandmediumenterpriseswithoutfinancialsector;*DataformediumenterprisesinPortugalwasnotgivenbysource.ReadmoreSource(s):EurostatShareofsmallandmediumenterprisesthatmakeB2BandB2Ge-commercesalesviaawebsiteintheEuropeanUnionfrom2014to2023ShareofSMEsthatmakeB2B&B2Ge-commercesalesviaawebsiteintheEU2014-2023Smallenterprises(10-49employees)Mediumenterprises(50-249employees)17.5%16.5%15.5%14.5%13.5%12.5%11.5%10.5%9.5%16.1%12.4%15.5%12.4%14.7%14.5%11%14.5%14.3%10.4%14.2%10.7%14%13.7%10.2%12.5%11.9%10.4%201810%8.7%20148.5%7.5%2015201620172019202020212022202319Description:Upto16percentofmedium-sizedbusinessesintheEuropeanUnion(EU)madeB2BandB2Ge-commercesalesviaawebsitein2023.Amongsmallenterprises,only12percentengagedinsuchtypesofonlinesalesviaawebsite.Theadoptionratehasincreasedsignificantlyforbothsmallandmidsizecompaniessince2014.ReadmoreNote(s):EU;2014to2023;EU27;smallandmediumenterpriseswithoutfinancialsectorSource(s):EurostatShareofsmallandmediumenterprisesthatmakeB2BandB2Ge-commercesalesviaawebsiteintheEuropeanUnionin2023,bycountryShareofSMEssellingB2B&B2GonawebsiteintheEU2023,bycountryShareofenterprisesMediumenterprises(50-249employees)10%

15%Smallenterprises(10-49employees)20%

25%

30%0%5%35%40%35.5%LithuaniaSpainSwedenCroatia29.7%24.8%21.4%20.3%20%28.1%22.9%20%NetherlandsDenmarkBelgiumMalta18.9%23.4%18%27.1%17.9%21%16.5%16.1%15.6%15.3%18%CzechiaHungaryFinland19%23.9%16.6%Slovenia13.4%20Description:Lithuaniahasthehighestshareofsmallandmedium-sizedbusinessesmakingbusiness-to-business(B2B)andbusiness-to-government(B2G)e-commercesalesviaawebsite.In2023,30percentofsmalland36percentofmidsizecompaniesinLithuaniadidthat.ReadmoreNote(s):EU;2023;EU27;smallandmediumenterpriseswithoutfinancialsectorSource(s):EurostatCHAPTER

04PlatformsGlobalAmazonPrimeDaysalesbysmallandmediumsizedbusinessessellingonAmazonfrom2018to2022(inbillionU.S.dollars)AmazonPrimeDaysalesbySMBsworldwide2018-20224.03.53.53.02.52.01.51.00.50.0321.9120182019*20202021202222Description:Smallandmedium-sizedbusinessessellingonAmazongeneratedaroundthreebillionU.S.dollarsinsalesduringthe2022editionofAmazonPrimeDay,whichranfromJuly12to13.Thisisasignificantincreasecomparedtothepreviousyear.

ReadmoreNote(s):Worldwide;2018to2022;smallandmediumsizedbusinessessellingonAmazon;*"[...]farexceeded$2billioninsalesthisPrimeDay"ReadmoreSource(s):AmazonLeadingproductcategoriesforsmallandmedium-sizedbusiness(SMB)sellersonAmazon2022MainAmazonproductcategoriesforsmallandmedium-sizedbusiness(SMB)sellers2022Shareofrespondents15%0%5%10%20%25%30%35%35%40%Home&KitchenBeauty&PersonalCareClothing,Shoes&JewelryToys&Games26%20%18%17%16%Health,Household&BabyCareBabyElectronics16%16%Sports&OutdoorsPetSupplies13%13%OfficeSupplies23Description:Accordingtoa2022surveyconductedamongsmallandmedium-sizedbusinessessellingonAmazon,HomeandKitchenwasthemostpopularcategoryamongsmallsellersonAmazon'sonlinemarketplace,withoverathird(35percent)ofrespondentssayingtheyhadsuchproductslistedthereforsale.Inaddition,26percentofthesellerssurveyedreportedsellingproductsintheBeautyandPersonalCarecategory.

ReadmoreNote(s):Worldwide;December1,2022toJanuary3,2023;2,000Amazonsellers*;18yearsandolder;Multipleanswerspossible;*Respondentsfrom78countries,onall20Amazonmarketplaces.

ReadmoreSource(s):JungleScoutOthermarketplacesusedbyAmazonmarketplacesellersinEuropeandMiddleEastin2021and2022AmazonsellerusageofothermarketplacesinEMEA2021-2022Shareofrespondents202220%20210%5%10%15%25%30%29%35%40%45%eBayBol39.3%25%25%17.9%21%CdiscountAllegroNoon15%14%13%12%10.7%3.6%AliExpressZalandoOtto3.6%3.6%10%10%16%Jumia3.6%4%LaRedoute3.6%24Description:Accordingtoa2022surveycarriedoutinEuropeandMiddleEast,thetope-commercealternativeforAmazonsellerswaseBay,withalmost30percentofrespondentsstatingtouseitfortheirsales.Bolfollowedinthelist,with25percentofEMEAAmazonsellersusingtheEurope-basedmarketplace.Thisrepresentedanincreasecomparedtothepreviousyear,whenonly18percentofsellersusedBol.

ReadmoreNote(s):Europe,MENA;JunetoAugust2022,JulytoAugust2022;Source(s):Pattern;ProfiteroLeadingsellersoneBayworldwideasofAugust2023,byfeedback(in1,000s)eBay:sellerswiththemostfeedbackworldwide2023NumberoffeedbackratingsinthousandsLifetimefeedback

Onemonthfeedback6,000

8,000

10,000

12,00002,0004,00014,00016,00018,00020,0004,726.04second.saleworldofbooks08musicmagpiemedimops138.3118.71105.2365.1741.5932.1731.372911,703.5417,252.9311,040.324,840.31thrift.books1,081.41dcsports872,428.322,294.952,665.39baham_bookscomc_consignmentgregmorriscardsdecluttr_store28.31285,041.2925Description:AsofAugust8,2023,second.salewastheeBaysellerwiththemostonemonthfeedbackintheprevious30-dayperiod.Thestore,whichsellsusedbooks,CDs,andDVDs,recordedover138,000feedbackratingsinonemonth.

ReadmoreNote(s):Worldwide;August8,2023;feedbackratingsintheprevious30-dayperiodSource(s):MarketplacePulseNumberofactiveEtsysellersfrom2012to2022(in1,000s)Etsy:numberofactivesellers2012-20228,0007,0006,0005,0007,5227,4704,3654,0003,0002,0001,00002,69920192,11520181,93320171,74820161,56320151,35320141,0742013830201220202021202226Description:In2022,about7.47millionsellerssoldgoodsthroughtheEtsyplatform,slightdownfromtheover7.5millionactivesellersinthepreviousyear.Bycomparison,therewereover96millionactiveEtsybuyersworldwide.

ReadmoreNote(s):Worldwide;2012to2022;includingRsellersfrom2019Source(s):EtsyLeadingsellersonEtsyworldwideasofMay2023,bynumberofsalestransactions(in1,000s)Etsy:sellerswithhighestsalesvolumeworldwide2023Numberofsalesinthousands20

25

300510153540455055CaitlynMinimalistSeedGeeks49.5425.325.1924.6522.5620.46BailyDesignedCoShowstoppersUSSilverRainSilverModPartyPersonalizationMallHeatherRobertsArtTheGreenEscapeTaraSparkes19.3119.1618.9318.5327Description:AsofMay23,2023,CaitlynMinimalistwastheEtsysellerwiththemostsalesontheplatformintheprevious30-dayperiod.Thestore,whichsellsjewelry,recordedover49,000purchasesbyEtsybuyersinonemonth.

ReadmoreNote(s):Worldwide;May23,2023;salesintheprevious30-dayperiodSource(s):MarketplacePulseGrossmerchandisevaluemadebyChina-basedsellersonthird-partycross-bordere-commerceplatformsfrom2017to2021withestimatesuntil2026(inbillionU.S.dollars)GMVgeneratedbyChinesesellersonmajorthird-partycross-borderwebsites2017-2026AmazonAliExpresseBayWish60050040030020010001324.512.823.687.7100.812.522.574.912.321.460.61219.511.735.447.117.816.919.225.7339.6305.5270.515238.115.715.8200.62215.5163.710.613.147.514.862128.420204.578.420172018201920212022*2023*2024*2025*2026*28Description:China-basedB2Conlineretailersgeneratedanestimated163.7billionU.S.dollarsingrossmerchandisevolumeonAmazonin2021,makingitthelargestthird-partycross-bordere-commerceplatformforChinesevendors.Accordingtoforecasts,China'sAliExpresssellerswillmakenearly101billionU.S.dollarsingrossmerchandisevalueby2026.ReadmoreNote(s):China;2017to2021;*Estimate.ReadmoreSource(s):Frost&Sullivan;HKExnewsNumberofactivesellersonWildberriesandOzoninRussiafromOctobertoDecember2023(in1,000s)NumberofactivesellersonWildberriesandOzoninRussia2023WildberriesOzon350300294276253250200150100502360Oct2023Dec202329/statistics/1346183/active-sellers-by-marketplaceTheleadingonlinemarketplaceinRussia,ꢀWildberries,wasestimatedtohave294,000activesellers,orthosewhohadatleastoneproductonsales,asofthebeginningofDecember2023.ThatwasmorethanthenumberofsellersonOzon,whichstoodat253,000.ReadmoreNote(s):Russia;OctobertoDecember2023Source(s):Boxberry;DataInsight(RU)CHAPTER

05Orderfulfillment&fraudmanagementRejectionrateofonlineordersfrome-commercemerchantsworldwidein2022,bybusinesssizeandmarkettypeE-commerceorderrejectionrate2022bybusinesssize&markettypeDomesticordersInternationalorders7%6%5%4%3%2%1%0%5.8%5.3%4.1%3.1%2.9%2.1%Small&medium-sizedbusinessesMid-marketEnterprise31Description:Internationalordersaregenerallymorepronetobeingrejectedonline,comparedtodomesticpurchases.Accordingtoaglobalsurveyofe-commercemerchants,onlinerejectionrateswerehighestamongenterpriseplayerswhiledealingwithinternationalorders,at5.8percent.Smallandmedium-sizedbusinessesregisteredlowerrejectionratesthanlargere-commercecompaniesforbothkindsoforders.

ReadmoreNote(s):Worldwide;NovemberandDecember2022;1,072merchants*;*InvolvedineCommercefraudandpaymentmanagement.ThestudyincludedretailersinNorthAmerica(41percent),Europe(25percent),Asia-Pacific(17percent),andLatin[...]

ReadmoreSource(s):CyberSourceShareofonlineordersleadingtochargebacksamonge-commercemerchantsworldwidein2022,bybusinesssizeShareofe-commerceorderswithchargebacks2022,bybusinesssize3.0%2.8%2.8%2.4%2.5%2.0%1.5%1.0%0.5%0.0%Small&medium-sizedbusinessesMid-marketEnterprise32Description:Inthecaseoffraudulente-commercetransactions,largeenterprisesandmid-marketplayersgenerallyregisterhighere-commercechargebackratesthansmallbusinesses.Accordingtoasurveyofonlinemerchantsglobally,2.8percentofonlineordersresultedinchargebacksamongmid-marketcompanies,whilethispercentagestoodat2.4percentforsmallandmidsizebusinesses.ReadmoreNote(s):Worldwide;NovemberandDecember2022;1,072merchants*;*InvolvedineCommercefraudandpaymentmanagement.ThestudyincludedretailersinNorthAmerica(41percent),Europe(25percent),Asia-Pacific(17percent),andLatin[...]

ReadmoreSource(s):CyberSourceAveragenumberofpaymentmethodsacceptedandrecentlyaddedbye-commercemerchantsworldwidein2022,bybusinesssizeNumberofpaymentmethodsaccepted/addedbyonlinemerchants2022,bysizeCurrentlyacceptedAddedintheprevious12months654321054.54.22.52.21.7Small&medium-sizedbusinessesMid-marketEnterprise33Description:Smallandmedium-sizede-commercecompaniestendtohavefewerpaymentmethodsavailableforcustomersthanlargerfirms.Asurveyofmerchantsinvolvedine-commercefraudandpaymentmanagementworldwideshowedthat,onaverage,mid-marketandlargeenterprisesoffered4.5to5meansofpaymenttotheirclients.Incontrast,smallerbusinesseshadanaverageof4.2paymentmethods.Smallandmidsizecompaniesalsohadamuchloweraveragenumberofpayment[...]

ReadmoreNote(s):Worldwide;NovemberandDecember2022;1,072merchantsinvolvedine-commercefraudandpaymentmanagement*;*ThestudyincludedretailersinNorthAmerica(41percent),Europe(25percent),Asia-Pacific(17percent),andLatin[...]

ReadmoreSource(s):CyberSourceAveragenumberofpaymentpartnersusedbye-commercemerchantsworldwidein2022,bybusinesssizeNumberofpaymentpartnersusedbyonlinemerchants2022,bysizePaymentgatewayorprocessorconnectionscurrentlysupportedAcquiringbankscurrentlyused4.35.04.54.03.53.02.52.01.51.00.50.04.23.93.43.22.7Small&medium-sizedbusinessesMid-marketEnterprise34Description:Smallandmedium-sizede-commercecompaniestendtohavefewerdigitalpaymentpartnersthanlargerfirms.Asurveyofmerchantsinvolvedine-commercefraudandpaymentmanagementworldwideshowedthat,onaverage,mid-marketandlargeenterprisessupportedmorethanfourpaymentgatewayorprocessorconnections.Incontrast,forsmallandmedium-sizedbusinesses(SMBs),thenumberstoodat3.2.SMBsalsohadasignificantlylowerquantityofbankpaymentpartners,[...]

ReadmoreNote(s):Worldwide;NovemberandDecember2022;1,072merchantsinvolvedine-commercefraudandpaymentmanagement*;*ThestudyincludedretailersinNorthAmerica(41percent),Europe(25percent),Asia-Pacific(17percent),andLatin[...]

ReadmoreSource(s):CyberSourceShareofannuale-commercerevenuespentonmanagingpaymentfraudaccordingtomerchantsworldwidein2022,bysizeShareofe-commercerevenueusedtomanagepaymentfraud2022,bysize14%12%12%12%10%8%10%6%4%2%0%Small&mediu