Unit 3 Robots Task 初中英语课件

TaskAcomplaintletterRevisionMakeaphonecalltalkingaboutwhatkindofserviceyouneed.A:Hello!CanIhelpyou?B:Hello!I’dliketospeaktothe_______________________A:PleaseholdandI’llputyouthrough.Readaloudthenewwords.满意的，满足的adj.

对……感到满意首先质量n.

达到标准完全地adv.

后悔，遗憾vt.vi.

产品，成果n.

satisfiedbesatisfiedwithfirstofallqualityuptostandardcompletelyregretproductWhatdoyouexpectyourrobottodo?DiscussionQuestionnaire:YouridealrobotDanielhasfilledinaquestionnaireatarobotshop.Doyouagreewithhisanswers?1.Howlongdoyouexpectyourrobot’sbatteriestolast?□2days□1week□2months2.Howlongdoyouthinkyourrobotshouldwork?

□8hoursaday□

12hoursaday□

24hoursaday3.Whatdoyouwantyourrobottohelpyouwith?

□

homework□

cooking□cleaning4.Howoftendoyouthinkyourrobotshouldbechecked?□never□every3months□every6months√√√√IsDanielsatisfiedwithandbatteriesofhisrobot?Why?WhatdoesDanielwanttodointheend?Daniel’srobothasstoppedworking.Hedecidedtowriteacomplainttotheshop.Helphimcompletehisletter.Thenanswerthequestions.DearSir/Madam.RobotmodelnumberHUGO123BBTwoweeksago,Iboughtarobotfromyourshop.However,Iamnotsatisfiedwithitatall.Firstofall,Iamunhappywithitsbatteries.Theylastforoneweekatmost.SoIhavetochangethemoften.Ithinktheyshouldlastforatleast(1)__________.Ithinkarobotshouldwork(2)______________,andIwantmyrobot(3)__________________________.2months24hoursadayhelpmewithmyhomeworkHowever,thisrobotisverylazy.Ineedtogiveitinstructionsallthetime.Otherwise,Ineedtodoeverythingmyself.Thequalityofthisrobotisnotuptostandardeither.Agoodrobotshouldonlyneedchecking(4)______________.Myrobothasalreadystoppedworkingcompletely.Idonotknowwhatiswrongwithit.Iregrethavingarobotlikethis.Iwouldliketogetmymoneyback.YourfaithfullyDanielChenevery6monthsDearMrChen,Wearesorrytohearthatyouarenotsatisfiedwithyourrobot.Weunderstandwhyyouaresoangry.Wewouldliketosendyouanewrobot.Youwillonlyneedtoputthebatteriesinittomakeitwork.Ofcourse,youcanhaveyourmoneybackifyouwouldnotacceptournewproduct.However,wehopethatyouwillgiveitatry.TherobotshopsentareplytoDaniel.Readthereply.Wearesurethatyouwilllikeit.Youarewelcometoletusknowwheneveryouarenotsatisfiedwithit.Pleasetellusyourdecision.Ifthenewrobotisyourchoice,pleaseletusknowwhenwecansendittoyou.Welookforwardtohearingfromyousoon.Yourssincerely,LinfangManager1.Howlongdoyouexpectyourrobot’sbatteriestolast?你期望你的机器人的电池能用多久？

句中的expect是动词，意思是“期望，期待”。e.g.Parentsexpecttheirchildrentobesuccessful.父母们期望他们的孩子成功。LanguagepointsWeareexpectinghimtoarrive.我们一直在等他。2.Thequalityofthisrobotisnotupto

standardeither.这个机器人的质量也不合格。

uptostandard的意思是“合格”e.g.Theproductisuptostandard.此产品合格。3.Iregrethavingboughtarobotlikethis.我后悔买了这样的一个机器人。句中的regret意思是“后悔”，regrethavingdonesomething的意思是“后悔做了某事”。e.g.Sheregretsnothavingboughtthatbook.她后悔没有买那本书。对….满意更加注意到结果至少一直发出指令…怎么了

一点也不besatisfiedwithpaymoreattentiontoasaresultatleastPhrasesgiveinstructionsallthetimeWhat’swrongwith…?notatall退款持续需要被getmoneybacklastforneeddoing=needtobedone用上面的短语完成下列句子。1.Hedoesn’tstudyhard.__________,hefailedintheexam.2.Therain_______halfanhour.3.Please___________________yourhandwriting,Ican’tseeitclearly.4._________________mywashingmachine?Ineedto__________________________.AsaresultlastsforpaymoreattentiontoWhat’swrongwithgiveinstructionsallthetimeExercises5.Mywatchdoesn’twork.It_____________________(repair).6.Ifyoucan’tmendthecomputerwell,I’ll__________________.7.Myparents_________________mystudy.getmoneybackaresatisfiedwithneedsrepairing抱怨（Complaints

）的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。Acomplaintletter书写抱怨信函时，不妨开门见山表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞。以下是一封顾客对旅游公司服务的一封抱怨信:DearMrmanager,

I’mwritingtocomplainabouttheserviceyouhadprovidedformethisFebruary.MyfriendsandIparticipatedinyourtravelagency.However,wehadn’treceivedtheperfectserviceyouhadpromised.Iwanttotellyousomethingaboutit.Firstofall,Ifeltreallyangryabouttheguide.Shewassorudeandunprofessionalthatshetolduslittleaboutthetouristattractions.

Besides,shejustlistenedtotheMP3herselfandwasarbitraryaboutthetourists’requirements.Secondly,thehotelwassobadthatIcouldhardlyeatthefoodanditwassonoisythatIcouldn’tsleepwellthosedayswhichhadagreatimpactonmytravel.Ontopofthese,youhadaskedus