民航服务英语unit 3 baggage service课件讲解

Unit3BaggageService民航服务英语Lead-inDiscussion:Inairlineservice,wherecanthearrivalbaggagebeclaimed?Howdoyouhandlethemissingbaggage?Unit3BaggageService民航服务英语KnowledgeBaseWordsandPhrasesbaggage['bæɡɪdʒ]n.行李；辎重luggage['lʌɡɪdʒ]n.<英>行李；<美>皮箱allowance[ə'lauəns]n.零用钱；默许regulation[reɡju'leɪʃn]n.管理；规则infant['ɪnfənt]n.婴儿；初学者calculate['kælkjuleɪt]vt.&vi.计算；估计identificationtag[aɪ'dentɪfɪ'keɪʃəntæɡ]n.标签overweight[əʊvə'weɪt]adj.超重的retractable[rɪ'træktəbl]adj.可收回的；可撤消的distinctive[dɪ'stɪŋktɪv]adj.有特色的，与众不同的formality[fɔ:'mælɪti:]n.礼节；拘谨；正式手续resemble[rɪ'zembl]vt.与……相像，类似于grant[ɡrɑ:nt]v.承认；同意；准许；授予permanent['pз:mənənt]adj.永久（性）的；常务的Unit3BaggageService民航服务英语KeySentencesIwouldliketocheckinmyluggagetoParis,please.我想把我的行李托运到巴黎。Haveyougonethroughalltheformalitiesofcustoms?您已经办理完所有海关手续了吗？Accordingtotheregulations,oninternationalflights,thefreebaggageallowanceforeachpassengeris…根据规定，乘坐国际航班的每位旅客的免费行李额是……Youhave10kgoverweight.您的行李超重10kg。Ican’tcalculateforyouhere.我这里不能给您结算。Dialogue1Setting:Atthecheck-incounter.GS:Hello,mayIhelpyou?

Tom:Hello,IwouldliketocheckinmyluggagetoParis,please.

GS:Ok,haveyougonethroughalltheformalitiesofcustoms?

Tom:Yes,Ihave.Whatisthefreebaggageallowanceforeachpassengertravelingonaninternationalflight?

GS:Accordingtotheregulations,oninternationalflights,thefreebaggageallowanceforeachpassengeris:firstclass,40kg;businessclass,30kg,economyclass,20kg.Nofreebaggageallowanceisgrantedtoinfantspaying10%oftheadult-fee.

Tom:That’smybaggage.Fourpiecesaltogether.

GS:Pleaseputyourbaggageonthescaleonebyone,please.Well,they’re50kgaltogether;youboughtafirstclassseat,soyouhave10kgoverweight.

Tom:HowmuchdoIhavetopayfortheexcessbaggage?

GS:Ican’tcalculateforyouhere.IamafraidyouhavetopayitattheCashieroverthere.Iwillkeepyourboardingpasshere,youcangetitwiththeoverweightreceipt,seeyoulaterthen.

Tom:Ok,seeyou.Dialogue2Setting:handlingtheoversizebaggage.GS:Yourticketandpassport,please.Tom:Hereyouare.GS:Howmanypiecesofbaggagedoyouwanttocheckin?Tom:Ihavetwosuitcases.GS:Thisbigoneisoverthelengthlimit.Tom:WhatshouldIdo?GS:Wouldyouliketosenditasunaccompaniedbaggage?Tom:No,Iwantallthebaggagetotravelwithme.GS:Sorry,thisisourregulation.Tom:OK.Iwillsendit.GS:Thankyouforyourcooperation.Unit3BaggageService民航服务英语Exercise1

Rearrangethesentencestomakeadialogue.Whatseemstobethetrouble,sir?IcheckedintwobagsinSanFranciscoandthere’sonlyonehere.Hereyouare.IjustgotofftheplanefromSanFrancisco.Butmybaggageisnothere.Howmanypiecesofbaggagedidyoucheckin?Thankyou.MayIseeyourticketandyourbaggageidentificationtag,please?Thecorrectorderis_________________________________________Exercise2

Oralpracticing:Lookatthepictureandanswerthequestions.1.Whatcanyouseeinthepicture?2.Whereisthegirl?3.Whatdoesshedo?4.Whatisshedoing?5.Haveyouevertakenaplane?6.Canyoutelltheexperienceaboutbaggageservice?7.Great!Canyougiveothersmorequestions?Unit3BaggageService

PartIIReading

Baggageserviceattheairport

RulesabouttheCarry-onBaggageCarry-onItemsEachfirstclasspassengercancarryontwopiecesofbaggage(eachbaggageisnomorethan5kg);eachpassengerofbusinessclass,premiumeconomyclassoreconomyclasscancarryononebaggage(nomorethan5kg).BaggageSizeEachbaggagementionedabovemaynotexceed115cmwhenitslength,width,andheightistotaled,andthebaggageshouldeasilyfitintotheoverheadbinorthespaceundertheseat.Anyiteminexcessofcarry-onbaggageweight,numberorsizeaslistedabovewillberequiredtobehandledascheckedbaggage.Unit3BaggageServiceCheckedBaggageEachpieceofcheckedbaggagemaynotexceed50kginweightand40*60*100cmindimension.Forournationalroutes,everypieceofcheck-inbaggagecannotexceed50kgandmustbeunderavolumeof40x60x100cm;forinternationalorregionalroutes,everypieceofcheck-inbaggagecannotexceed32kg,andthetotalsumofthethreeedgesofeachpieceshouldnotexceed158cm(or62in).BaggagenotwithinthespecifiedrangecannotbetransportedunlessapprovedbyChinaSouthernAirlinesotherwise.Note:ForAmericanroutes(exceptCanada),everypieceofbaggageover50kgcannotbeaccepted,andthetotalsumofthethreeedgesofeachpieceshouldnotexceed158cm(or62in.).Forthedomesticlegsofinternationaltransportation,restrictionstothebaggage'spackaging,volumeandweightwillbesubjecttoapplicableinternationalroutestandard.Theabovespecificationsofbaggage(includingvolumeandweight)aremaximumlimitsacceptabletoairlinecompanies,butnotthefreebaggageallowance.Passengersmayneedtopayfortheportionsthatareinexcessofthefreebaggageallowance.Unit3BaggageService民航服务英语PartIIReadingExercise1

Answerthequestionsaccordingtothepassage.1.Howmanypiecesofbaggagecanapassengerbringtothecabin?2.Whatistheruleofbaggagesize?3.Howweightshouldeachpieceofcheckedbaggageis?Exercise2

Filltheformaccordingtothepassage.BaggagetypeItemsFirstclassBusinessclassPremiumeconomyclassEconomyclassCarry-onbaggagenumber

size

weight

Checkedbaggagenumber

size

weight

Unit3BaggageService

PartIIIAnnouncements

Announcement1:BaggagelostAnnouncementUnit3BaggageServiceAnnouncement2:BaggageserviceUnit3BaggageService民航服务英语PartIIIAnnouncementsExerciseFindoutthemeaningsandphoneticsymbolsofthesewordsandphrases.

WordMeaningPhoneticsymbolsince

fully

ensure

comfort

suitcase

pullhandle

staff

forfree

Unit3BaggageService民航服务英语PartIVAdditionalKnowledge1.BriefintroductiontoNorthwestAirlinesNorthwestAirlinesCorp.

(oftenabbreviated

NWA)wasamajorUnitedStatesairlinefoundedin1926.Northwestwastheworld'ssixthlargestairlineintermsofdomesticandinternationalscheduledpassengermilesflownandtheU.S.'ssixthlargestairlineintermsofdomesticpassengermilesflown.InadditiontooperatingoneofthelargestdomesticroutenetworksintheU.S.,NorthwestcarriedmorepassengersacrossthePacificOcean(5.1

millionin2004)thananyotherU.S.carrier,andcarriedmoredomesticaircargothananyotherAmericanpassengerairline.NorthwestAirlines'taglinewas"Nowyou'reflyingsmart."Its

frequentflyerprogram

wascalledWorldPerks.Unit3BaggageService民航服务英语2.BriefintroductiontoNewYorkNewYorkwasestablishedin1624.NewYorkistheAmericanfinancialandeconomiccenter,thelargestportcity,andthemostpopulouscity,thelargestcityandlargestportistheUnitedStates,isalsotheworld'sfirstbigcity,locatedinsoutheasternNewYork.Itisthelargestfinancial,commercial,tradeandculturalcenterofUnitedStates.NewYorkiscomposedofManhattan,Bronx,Brooklyn,queensandRichmond5regions.NewYorkistheUnitedStatesthehighestconcentrationofethnicminorityregions.Blackhas1000000above.ThefamousChinatownhas230000Chinese.TherearemanyItaliansandJews.Citylandmarks:StatueofLiberty.ColumbiaUniversityislocatedinAmericanNewYorkcityManhattan,establishedin1754,thethreepresidentoftheUnitedStatesistheschool'sgraduates.ThenewsofPulitzerawardisthehighesthonortheUnitedStatespress.PartIVAdditionalKnowledgeUnit3BaggageService民航服务英语PartIVAdditionalKnowledgeExercise1

Checkthewords.Exercise2

Translatethefollowingsentences.NorthwestCorpabbreviatedfoundeddomesticinadditiontooperateroutecarriernetworkestablishfinancialcommercialtraderegionconcentrationethnicminorityJewslandmarks

纽约建立于1624年。

美国最大的金融、商业、贸易和文化中心。

城市标志：自由女神像。Unit3Baggage