民航服务英语unit 5 waiting and boarding课件讲解

Unit5WaitingandBoarding民航服务英语Lead-inDiscussion:Now,Tomwantstostrollintheterminalbuildingbeforeboarding.Canyougivehimanysuggestions?1.2.Unit5WaitingandBoarding民航服务英语KnowledgeBaseWordsandPhrasesassist[ə'sɪst]vt.帮助；援助aisle[aɪl]n.过道，通道purser['pɜ:sə]n.乘务长colleague['kɒli:g]n.同事comply[kəm'plaɪ]vi.遵从；依从regulation[regju'leɪʃn]n.管理attention[ə'tenʃn]n.注意，注意力cooperation[kəʊ

ɒpə'reɪʃn]n.合作；协作pleasant['pleznt]adj.令人愉快的，舒适的graceful['ɡreɪsfl]adj.优雅的；优美的Unit5WaitingandBoarding民航服务英语KeySentencesIwillbeveryhappytoassistyouwithanythingIcan.我很乐意尽我所能协助您。Hopeyouhaveapleasantjourney.祝您旅途愉快。MayIhavealookatyourboardingcard?我能看一下您的登机牌吗？It’sanaisleseatontheleft.这是一个左边靠过道的座位。Unit5WaitingandBoardingSetting:AcabinattendantmeetsTomatcabindoor.CA:Goodmorning,Sir.Welcomeaboard!Tom:Goodmorning.CA:IamShirley.IwillbeveryhappytoassistyouwithanythingIcan.Tom:Thankyou.CA:Hopeyouhaveapleasantjourney.Setting:Inthecabin,Tomcan’tfindhisseat.CA:Goodafternoon,Sir.Tom:Goodafternoon.Whereismyseat?CA:MayIhavealookatyourboardingcard?Tom:Sure.CA:Thankyou.Yourseatis46D.It’sanaisleseatontheleft.Thisway,please.Tom:Thanksalot.CA:You’rewelcome.PartIDialogueUnit5WaitingandBoarding民航服务英语PartIDialogueExercise1Completethedialogue.CA:Goodmorning,sir.Welcomeaboard.P1:Goodmorning.CA:(Toanotherpassengerwithababy)Goodmorning,Madam.①

_______________________?(我能看一下您的登机牌吗？)Iwillshowyouwheretheseatis.Pleasegoalongtheaisle.Yourseatisontherightbythewindow.P2:Thankyou.②

?(我的手提包需要放在哪里？)CA：Intheoverheadlocker,please.P2:OK,thanksalot.CA:Undertheoverheadlickeristhecallbutton.③___________________________(如果有需要我帮助的任何事情),pleasepressit.Unit5WaitingandBoarding民航服务英语PartIDialogueExercise2Fillintheblankswiththewordsandchangetheformifnecessary.

P1:Excuseme.Whereismyseat?CA:Yourboardingcard,please.P1:Hereyouare.CA:Yourseatnumberis22D.It’satthebackof

,the2ndrowfromthelast.It’stheoneby

.P1:Thanksalot.Butwoulditbepossibleformetohavea

seat?CA:It’sOKiftheseatis

,sir.(Apassengerisblockingthewayinthecabin.Astewardesscomestohim.)CA:Excuseme,sir.Wouldyoumind

asideandallowingtheotherpassengerspass?P2:Oh,sorry.

aislevacantcabinsteppingwindowUnit5WaitingandBoarding

CabinAttendant’sQualifications

Topeople’smind,cabinattendantsaregracefulandelegant.However,thisisastressfuljob.

Cabinattendantsspendmostoftheirtimeonfeetandhavetoaccomplishmultipletasks----preparetheaircraftforaflight,securitycheckonboard,greetcustomers,helppassengerstaketheirseats,ensurethebaggageissafelyplaced,explainemergencyprocedure,servefoodandsellduty-freeitems.Theyalsohavetoadministerfirstaidifrequiredandlistentopassengers’problems.Theyaretrainedtogetreadyforemergencyandshouldbeabletokeepthepassengerscalm.Inaword,theyarewaitresses,nurses,andpsychologistsatthesametime.PartIIReadingUnit5WaitingandBoarding民航服务英语PartIIReadingExercise1

Readthepassageandanswerthequestions.1.Accordingtothepassage,whatarethetasksofthesecabinattendants?2.Dotheyneedfirstaidknowledge?Why?3.Besideswaitresses,whatotherrolesdotheyplay?Exercise2

Groupdiscussion.Whatcanwelearnaboutthecabinattendantsqualificationsfromthepassage?Pleasewritedownthekeyqualifications.communication

attitude

manner

Unit5WaitingandBoarding

PartIIIAnnouncements

Announcement1:BoardingLadiesandGentlemen:MayIhaveyourattention?TheflightCA933toPariswilltakeoffrightnow.Pleasegotogate7toboard.Thanksforyourcooperation.Haveanicetrip!

Unit5WaitingandBoarding

PartIIIAnnouncementsAnnouncement2:GreetingsGoodevening,LadiesandGentlemen:WelcomeaboardAirChina.IamShirley,thepurserforthisflight.Duringtheflight,allofmycolleagueswillbehappytobeofservicetoyou.AllAirChinaflightsarenon-smokingtocomplywithgovernmentregulation.Pleaserefrainfromsmokingduringtheflight.Thankyouforyourcooperation,andwewishyouapleasantjourney!Unit5WaitingandBoarding民航服务英语PartIIIAnnouncementsExercise1Readtheannouncementandfillintheblankswiththefollowingwords.

Ladiesandgentlemen:WelcomeaboardAirChina.MayIhaveyour

?TheflightCA938toLondonwilltakeoffrightnow.Pleasegotogate6to

.Thanksforyour

.Haveanicetrip!cooperationattentionboardUnit5WaitingandBoarding民航服务英语PartIVAdditionalKnowledgeBriefIntroductiontoEmiratesEmirates

isanairlinebasedat

DubaiInternationalAirport

in

Dubai,UnitedArabEmirates.ItisthelargestairlineintheMiddleEast,operatingover2,500flightsperweek,fromitshubatTerminal3,to

122cities

in74countriesacrosssixcontinents.Theairlineranksamongstthe

top10carriersworldwide

intermsof

revenue

and

passengerkilometres,andhasbecomethelargestairlineintheMiddleEastintermsofrevenue,fleetsize,andpassengerscarriedasof2007.

In2011theairlinewasthe

fourth-largest

airlineintheworldintermsofinternationalpassengerscarried,

and

largestintheworldintermsofscheduledinternationalpassenger-kilometres

flown.

Emirateshasbuiltupastrong

brandname

asaleaderintheaviationindustry,particularlyintermsofserviceexcellence,anditsveryrapidgrowth,coupledwithconsistentprofitability.Unit5WaitingandBoarding民航服务英语PartIVAdditionalKnowledge2.BriefIntroductiontoDubai

Inthe1820s,DubaiwasreferredtoasAlWaslbyBritishhistorians.FewrecordspertainingtotheculturalhistoryoftheUAEoritsconstituentemiratesexistandbecauseoftheregion'soraltraditions,folkloreandmythwerenotwrittendown.AccordingtoFedelHandhal,aresearcherinthehistoryandcultureoftheUAE,thewordDubaimayhavecomefromthewordDaba(aderivativeofYadub,whichmeanstocreep);referringtotheslowflowofDubaiCreekinland.Today,DubaiCityhasemergedasaglobalcityandabusinesshub.AlthoughDubai'seconomywasbuiltontheoilindustry,theemirate'smodelofbusinessdrivesitseconomy,withtheeffectthatitsmainrevenuesarenowfromtourism,realestate,andfinancialservices,similartothatofWesterncountries.Dubaihasrecentlyattractedworldattentionthroughmanyinnovativelargeconstructionprojectsandsportsevents.ThisincreasedattentionhashighlightedlabourrightsandhumanrightsissuesconcerningitslargelySouthAsianworkforce.Unit5WaitingandBoarding民航服务英语PartIVAdditionalKnowledgeExercise1

Checkthewords.

Exercise2

MatchthefollowingwordsortermswiththeChineseexpressions.emiratescontinentoperatecommercialscheduleparticularlyconsistentprofitabilitytrendsettersconsecutiveEmirates 中东Dubai 全球的Global 劳动力Workforce 阿拉伯联合酋长国MiddleEast 迪拜Unit5WaitingandBoarding民航服务英语PartIVAdditionalKnowledgeExercise3

Ans