国家开放大学本科《商务英语4》一平台机考第四大题阅读判断题库2025版

PAGEPAGE1国家开放大学本科《商务英语4》一平台机考题库第四大题阅读理解判断题题库说明：资料整理于2024年8月15日，适用于国家开放大学本科学员一平台期末机考考试。本大题共包含5小题，每小题4分，共计20分。阅读短文，判断句子正误，正确选“T”，错误选“F”。★Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe“FeelGoodFactor”.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows：Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.Itisokaytosay“Idon’tknow”,butitshouldalwaysbefollowedupby“butletmefindout”orpossibly“butthispersonwillbeabletoassistyou”.Whateverthesituationmaybe,makesurethatyoudon’tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon’tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththe“FeelGoodFactor”thatyouaresearchingfor.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.[答案]F[判断题]◆Leavingyourcustomerwithanunansweredquestionisunacceptable.[答案]T[判断题]◆Leaveyourcustomerwithanunansweredquestionisunacceptable.[答案]T[判断题]◆Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.[答案]F[判断题]◆Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.[答案]T[判断题]◆Yourcustomersaresatisfiedifanemployeegoestheextramiletohelpthem.[答案]T[判断题]◆Theunderlinedgoingtheextramiletohelptheminthelastparagraphmeansgoingalongwaytohelpthem.[答案]F★ChineseshoppersspentbillionsonlineyesterdayastheytookadvantageofdiscountsofferedonSinglesDay(November11).Itisafestivalforyoungsinglepeopletocelebratebyeatingtogether,sendinggiftsorgoingshopping,thusseizedonbyonlineretailerstoincreasesales.Ittookonly13hoursforsalesonjusttwoonlinesites,TaobaoandTmall,toflypastlastyear’soveralltotalof19.1billionyuan(US$3.1billion).ThefinalfigureofSinglesDayreachedanastonishing35.02billionyuanashundredsofthousandsofconsumersrushedtobuyclothes,furniture,andhomedecorationitemsatdiscountprices.WhatfriendsandcolleaguesgreetedeachotherwiththatdaywasBoughtanythingtoday?astheyexchangedtalesofbargainsordisappointingnewsofpopularitemssoldoutminutesafterthespreebeganatmidnight.Inunderninehours,turnoverattheAlibabaGroup’sTmallandTaobaositeshadexceededthatoflastyear’sCyberMonday,asimilareventintheUnitedStates.Wehopeothere-commercesitesalsodidagoodjobaswewantSinglesDaytobeaholidayforconsumersandagoodchanceforretailerstodiscovertheunmetneedsofshoppers,JackMa,founderandchairmanofAlibabaGroup,toldreporters.It’snotadifficultthingtobringourtotaltransactionsizeto100billionyuaninacoupleofyearsbutwehopetodomoretohelpvendorsandmanufacturerstoupgradetheirproductsandservicetoreachmoreclients,Masaidatanewsbriefing.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Onlineretailerstookholdoftheshoppingspreetoincreasesalessuccessfully.[答案]T[判断题]◆ThefinalfigureofSinglesDayforthisyearreached19.1billionyuan.[答案]F[判断题]◆CyberMondayisasimilareventintheGreatBritain.[答案]F[判断题]◆Othere-commercesitesdidaswellasAlibabaGrouponSinglesDay.[答案]F[判断题]◆JackMa’sgoaloftransactionsizeistoreach100billionyuaninseveralyears.[答案]T★Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.Befocusedonyourpreference.Onthestageofdecision-making,thebottomlineis:Don’truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.Beproactivewithyourresearch.Afteryou’vedeterminedwhatroleyouwantinafranchise,it’simportanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsethewebandthendeterminewhatwillbeafitinyourcommunity.Makesurethefranchiserhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchiserabouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificantexperienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.Readthefranchisedisclosuredocumentcarefully.Thefirstthingtolookatishowmuchafranchisewouldcosttopurchase.Makesureyouhaveafinancialadviserwhocanlookatthatitemwithyouandseethetypeofprofitafranchiseecanmakeonaverage.It’salsoimportanttotakealookatthepost-terminationclauseintheagreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthetermswellandyourinterestsareproperlyprotected.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.(红色字体为本题正确答案选项)[答案]T[判断题]◆Beforeyou’vedeterminedwhatroleyouwantinafranchise,it’stimetostartthebusiness.(红色字体为本题正确答案选项)[答案]F[判断题]◆Beforesigningontoafranchise,theessentialjobistoaskthefranchiserabouttheexecutiveteamanditspastindustryexperience.(红色字体为本题正确答案选项)[答案]T[判断题]◆

Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.(红色字体为本题正确答案选项)[答案]F[判断题]◆Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat.(红色字体为本题正确答案选项)[答案]F★Manyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller’schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon’thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveller’schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon’tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers’checks.[答案]T[判断题]◆Therearenosignaturesoftravellerswhohaveboughtthechecks.[答案]F[判断题]◆Quiteafewtravellersliketobuythechecks.[答案]T[判断题]◆Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.[答案]T[判断题]◆Banksandtravelservicesarereluctanttoprovidetravellers’checks.[答案]F★ONLINESHOPPINGSPREESETSRECORDChineseshoppersspentbillionsonlineyesterdayastheytookadvantageofdiscountsofferedonSinglesDay(November11).Itisafestivalforyoungsinglepeopletocelebratebyeatingtogether,sendinggiftsorgoingshopping,thusseizedonbyonlineretailerstoincreasesales.Ittookonly13hoursforsalesonjusttwoonlinesites,TaobaoandTmall,toflypastlastyear’soveralltotalof19.1billionyuan(US$3.1billion).ThefinalfigureofSinglesDayreachedanastonishing35.02billionyuanashundredsofthousandsofconsumersrushedtobuyclothes,furniture,andhomedecorationitemsatdiscountprices.WhatfriendsandcolleaguesgreetedeachotherwiththatdaywasBoughtanythingtoday?astheyexchangedtalesofbargainsordisappointingnewsofpopularitemssoldoutminutesafterthespreebeganatmidnight.Inunderninehours,turnoverattheAlibabaGroup’sTmallandTaobaositeshadexceededthatoflastyear’sCyberMonday,asimilareventintheUnitedStates.Wehopeothere-commercesitesalsodidagoodjobaswewantSinglesDaytobeaholidayforconsumersandagoodchanceforretailerstodiscovertheunmetneedsofshoppers,JackMa,founderandchairmanofAlibabaGroup,toldreporters.It’snotadifficultthingtobringourtotaltransactionsizeto100billionyuaninacoupleofyearsbutwehopetodomoretohelpvendorsandmanufacturerstoupgradetheirproductsandservicetoreachmoreclients,Masaidatanewsbriefing.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Onlineretailerstookholdoftheshoppingspreetoincreasesalessuccessfully.[答案]T[判断题]◆ThefinalfigureofSinglesDayforthisyearreached19.1billionyuan.[答案]F[判断题]◆CyberMondayisasimilareventintheGreatBritain.[答案]F[判断题]◆Othere-commercesitesdidaswellasAlibabaGrouponSinglesDay.[答案]F[判断题]◆JackMa’sgoaloftransactionsizeistoreach100billionyuaninseveralyears.[答案]T★SUCCESSFULTEAMWORKANDTEAMBUILDINGTeambuildingskillsarecriticalforyoureffectivenessasamanagerorentrepreneur.Andevenifyouarenotinamanagementorleadershiproleyet,betterunderstandingofteamworkcanmakeyouamoreeffectiveemployeeandgiveyouanextraedgeinyourcorporateoffice.Teambuildingsuccessiswhenyourteamcanaccomplishsomethingmuchbiggerandworkmoreeffectivelythanagroupofthesameindividualsworkingontheirown.Therearetwocriticalfactorsinbuildingahighperformanceteam.Thefirstfactorinteameffectivenessisthediversityofskillsandpersonalities.Itmeanspeopleusetheirstrengthsinfull,butcancompensateforeachother’sweaknesses.Or,differentpersonalitytypesbalanceandcomplementeachother.Theothercriticalelementofteamworksuccessisthatalltheteameffortsaredirectedtowardsthesamecleargoals,theteamgoals.Thisreliesheavilyongoodcommunicationintheteamandharmonyinmemberrelationships.Inreallife,teamworksuccessrarelyhappensbyitselfiftherearenofocusedteambuildingeffortsoractivities.Thereissimplytoomuchroomforproblems.Forexample,differentpersonalitiesmaybuildupconflicts.Orevenworse,somepeoplewithsimilarpersonalitiesmaystartfightingforauthorityanddominanceincertainareasofexpertise.Eveniftheteamgoalsareclearandacceptedbyeveryone,theremaybenoteamcommitmenttothegroupgoals,ornoconsensusonthemeansofachievingthosegoals.Theremaybealackoftrustandopennesswhichmayblockthecriticalcommunicationandleadtolossofcoordinationintheindividualefforts.Thisiswhyeveryteamneedsagoodleaderwhoisabletodealwithallteamworkissues.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Teambuildingskillsarenotsocriticalifyouareonlyanemployee.[答案]F[判断题]◆Toformahighperformanceteam,youneedmanyimportantfactors.[答案]F[判断题]◆Agoodteamshouldhaveadiversityofpersonalities.[答案]T[判断题]◆Teamworksuccessisquitecommoninpractice.[答案]F[判断题]◆Tosolvealltheproblems,youneedacapableleader.[答案]T★Thebalancesheetisproducedattheendofacompany’sfinancialyear,andisasnapshotofitsfinancialsituation.Itshowsthecompany’sassetsandliabilitiesatthatpointintime.Therearetwohalvestoabalancesheet.Thetophalfshowswherethemoneyisbeingusedinthebusiness(thenetassets),andthebottomhalfshowswherethismoneycamefrom(thecapitalemployed).Thetotalofeachhalfshouldbethesame,hencetheexpressionbalancesheet.Therearetwokindsofassets-long-termandshort-term.Thelong-termassetsareknownasfixedassets,andincludetheland,buildings,machineryandvehiclesthatareusedinconnectionwiththebusiness.Allfixedassetsexceptlandaredepreciatedastheywearoutovertime.Thetotalfixedassetsarethevalueofthefixedassets,lesstheaccumulateddepreciation.Theshort-termassetsareknownascurrentassets.andincludecash,stocksandreceivablesthatareduewithinoneyear.Thetophalfofthebalancesheetalsoincludesliabilities,thatis,alldebtsandobligationsowedbythebusinesstocreditors.Currentliabilitiesarethosedebtsthatmustbepaidwithintheyear,suchaswagesearnedbutnotyetpaid.Long-termliabilitiesmayincludemortgagesandotherloansthatwillnothavebeenpaidoffwithintheyear.Thetophalfofthebalancesheetthereforeconsistsofthetotaloffixedandcurrentassets,lessthecurrentandlong-termliabilities,givingthenetassets.Thebottomhalfofthebalancesheetshowswherethismoneycamefrom.Foralimitedcompany.thiswillincludethemoneyraisedbyissuingshares,andisknownasthesharecapital.Thebusinessmayalsohaveplowedsomeofthemoneybackintobuildingupthebusiness.Thisiscalledretainedprofit.Thebottomhalfofthebalancesheetthereforeconsistsofthetotalofsharecapitalandretainedprofits,givingthecapitalemployed.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Thetophalfofabalancesheetshowswherethemoneyisbeingusedinthebusiness.(红色字体为本题正确答案选项)[答案]T[判断题]◆Allfixedassetsaredepreciatedastheywearoutovertime.(红色字体为本题正确答案选项)[答案]F[判断题]◆Theshort-termassetsareknownasfixedassets.(红色字体为本题正确答案选项)[答案]F[判断题]◆Currentliabilitiesarethosedebtsthatmustbepaidwithintheyear.(红色字体为本题正确答案选项)[答案]T[判断题]◆Themoneyplowedbackintobuildingupthebusinessiscalledretainedprofit.(红色字体为本题正确答案选项)[答案]T★THREEAMERICANSWINNOBELECONOMICSPRIZE★TheRoyalSwedishAcademyofSciencesawardedtheNobelPrizeineconomicstothreeAmericans,EugeneFama,LarsPeterHansenandRobertShilleronOct.14,2013.EugeneFamaandLarsPeterHansenarebothprofessorsattheUniversityofChicago.RobertShillerisaprofessoratYaleUniversity.Theywillsharetheprizeworthabout1.2milliondollars.Thisyear’sprizeineconomicsciencesisaboutpredictions.Allthreeofthisyear’sprizewinnersaremainlyknownfortheirresearchandexplanationsofpricingforcesinfinancialmarkets.Theyhavehadabiginfluenceonthewaypeoplelookatandtalkaboutfinancialmarkets.EugeneFama’sresearchonfinancialmarketsinthe1960sledmarketwatcherstochangetheirideasaboutinvesting.Hisideasarelinkedtothetheorythatmarketsareefficient,whichmeansmarketactorstakingallavailableinformationtocreatethecorrectpriceforthingsatanygiventime.Thisalsomeansthatovershortperiodsoftime,itisnotpossibletopredictprices.RobertShillerfound,however,thatoverlongperiods,theoppositeistrue.Itispossibletopredictthemovementofpricesandthatpricechangesarelinkedtohumanbehavior.Thefindingsofbotheconomistshaveledtothegrowthofindexfunds,investingmanydifferentsecuritiesasawaytoreducerisk.MrShilleralsohelpedtocreatetheStandard&Poor’sCase-Shillerhomepricesindex.ThatindexfollowshomepricesacrosstheUnitedStates.LarsPeterHansendevelopedamethodforstudyinghistoricalpricinginformation.HismethodsupportsMrShiller’sfindingsandhasinfluencedeffortstopredictpricesinthefinancialindustry.TheNobelPrizeineconomicswasnotcreatedbyAlfredNobel,butwasestablishedinhismemorybySweden’scentralbankin1968.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆TheRoyalSwedishAcademyofSciencesawardedtheNobelPrizeinelectronicstothreeAmericansonOct.14,2013.[答案]F[判断题]◆EugeneFama,LarsPeterHansenandRobertShillerwontheprizefortheirresearchandexplanationsofpricingforcesinfinancialmarkets.[答案]T[判断题]◆EugeneFama’sresearchonfinancialmarketsinthe1960sresultedinsomechangeinhowmarketwatcherslookatinvesting.[答案]T[判断题]◆Thefindingsofbotheconomistshaveledtothegrowthofpriceprediction,investingmanydifferentsecuritiesasawaytoreducerisk.[答案]F[判断题]◆TheNobelPrizeineconomicswasestablishedinmemoryofAlfredNobelbySweden’scentralbankin1968.[答案]T★TRAVELLER’SCHECKManyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller’schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon’thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveller’schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon’tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers’checks.[答案]T[判断题]◆Therearenosignaturesoftravellerswhohaveboughtthechecks.[答案]F[判断题]◆Quiteafewtravellersliketobuythechecks.[答案]T[判断题]◆Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.[答案]T[判断题]◆Banksandtravelservicesarereluctanttoprovidetravellers’checks.[答案]F★THEFEELGOODFACTORINCUSTOMERSERVICEAchallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoastheFeelGoodFactor.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ItisokaytosayIdon’tknow,butitshouldalwaysbefollowedupbybutletmefindoutorpossiblybutthispersonwillbeabletoassistyou.Whateverthesituationmaybe,makesurethatyoudon’tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon’tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththeFeelGoodFactorthatyouaresearchingfor.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.[答案]F[判断题]◆Leaveyourcustomerwithanunansweredquestionisunacceptable.[答案]T[判断题]◆Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.[答案]F[判断题]◆Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.[答案]T[判断题]◆Theunderlinedgoingtheextramiletohelptheminthelastparagraphmeansgoingalongwaytohelpthem.[答案]F★THEGOLDENRULESOFNEGOTIATING★Theartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow:1.ALWAYSSTARTTHENEGOTIATIONS.Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.2.ALWAYSNEGOTIATEINWRITING.Thepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.Itwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.3.ALWAYSSTAYCOOL.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional,staycoolanduselogictonegotiateandclose.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithou