国家开放大学《管理英语3》形考任务7参考答案

国家开放大学《管理英语3》形考任务7参考答案一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。1、—Howiseverythinggoing?— ,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.YoucanjustlookAsyoucanseePleasejustlookaround2、— aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.What'stheplanWhat'sbedoingWhat'sbeingdone3、Let'sgo thereportsonthelatestwork.overwithto4、Ournewschoolbuildingis construction.A.underinhavingThenthesituation worsebyhumanerrorbecauseofthelackofpropertraining.waswasmadehasbecame6、—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.— ,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell-it'soursitepolicy.GoodYou'rewelcomeCertainly7、—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse. I'llgetonitrightaway.Igotitnow.Iunderstandperfectly.8、Applealmostlostitsdominanceinthesmartphonemarket itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.whenthatwhere9、Notonly manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.wasarewere10、AChinesecompanyisgoingto overthewell-knownJapanesecompanyTOSHIBACorporation.gettaketurn11、—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?— thequalityofthematerialhasnotalwaysbeenuptostandard.IbelieveI'mafraidIthink12、Propercontrolsthatshould developedaspartofroutinesafetyprocedureswerenotinplace.hasbeenhavebeenbe13、Unluckily,someQualityManagementSystemfailures headlines.domakedoesmakedonotmake14、Theproductsofthiscompanyarealways tostandard,theyhaveverystrictqualitycontrolprocess.closedownup15、I'mgoingtohavea withMarkaboutthisissuetomorrow.speechsentenceword二、完形填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。TotalQualityManagement（TQM）参考答案：1、comprehensive2、through3、or4、including5、from二、阅读理解。阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）NOTABLEQUALITYMANAGEMENTFAILURES参考答案：1、T2、F3、T4、F5、T二、翻译。为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下来框选择题目的正确答案。（质量控制是一系列确保和提高产品质量及服务的行为）参考答案：1、C2、A 3、B4、C5、B二、听力理解。听对话录音，根据对话内容找出“COLUMNA”中的各方是如何应对产品质量问题的（每题10分）.TASK3_TESK.MP3COLUMNACOLUMNB操作提示：通过每题的下拉框选择题目的正确答案。参考答案：1、Makingcomplaintstothestore2、Offeringcustomersanexchangeorafullrefund3、Talkingtothesupplier4、Tryingtounderstandandsolvetheproblem5、Reportingthequalityproblemtothemanager二、阅读理解。阅读下面的文章，根据文章内容选择题目答案。（每题10分）THEHISTORYOFQUALITYCONTROL参考答案：1、C2、C3、A4、C5、B二、听力理解。点击听对话录音，根据对话内容判断正误（每题10分）。TASK4_TEST.M