DB43-T 2282-2022智慧社区健身中心建设与运营管理规范

ICS97.200

CCSY55

43

湖南省地方标准

DB43/T2282—2022

智慧社区健身中心建设与运营管理规范

Specificationforconstructionandoperationmanagement

ofsmartcommunityfitnesscenter

2022-01-29发布2022-04-29实施

湖南省市场监督管理局发布

DB43/T2282—2022

目次

前言·······················································································································································Ⅲ

1范围···················································································································································1

2规范性引用文件································································································································1

3术语和定义········································································································································1

4缩略语················································································································································1

5总则···················································································································································2

6智慧化管理系统································································································································2

6.1通则············································································································································2

6.2系统组成····································································································································2

6.3系统功能····································································································································4

7场地条件············································································································································6

7.1通用要求····································································································································6

7.2场地面积····································································································································6

7.3室内环境····································································································································6

7.4区域划分····································································································································6

7.5灯光照明····································································································································7

7.6标识············································································································································7

8设施设备············································································································································7

8.1网络通信····································································································································7

8.2计算资源及储存资源·················································································································7

8.3智慧健身设备·····························································································································7

8.4智能场馆设备·····························································································································7

8.5配套设施····································································································································8

9运营管理············································································································································8

9.1通用要求····································································································································8

9.2服务人员····································································································································8

9.3环境卫生····································································································································8

9.4运行维护····································································································································8

9.5安全要求····································································································································8

9.6评价与改进································································································································9

参考文献···············································································································································10

I

DB43/T2282—2022

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件中的某些内容可能涉及到专利。本文件的发布机构不承担识别专利的责任。

本文件由湖南省体育局提出并归口。

本文件起草单位：湖南省体育局装备服务中心、湖南省标准化协会、湖南嘿哈猫网络科技有限公司。

本文件主要起草人：傅力强、李晖、喻剑兰、黄艾娜、金新娟、彭小平、贺林林、李丰、汤守咏、

唐国伟。

III

DB43/T2282—2022

智慧社区健身中心建设与运营管理规范

1范围

本文件规定了智慧社区健身中心(以下简称“健身中心”）建设与运营管理的智慧化管理系统、场地

条件、设施设备和运营管理的要求。

本文件适用于智慧社区健身中心的建设与运营管理。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文件，

仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本

文件。

GB2894安全标志及其使用导则

GB3096—2008室环境质量标准

GB4706.1家用和类似用途电器的安全第1部分：通用要求

GB/T10001.1公共信息图形符号第1部分：通用符号

GB/T10001.4公共信息图形符号第4部分：运动健身符号

GB13495.1消防安全标志第1部分：标志

GB15630消防安全标志设置要求

GB/T15566.7公共信息导向系统设置原则与要求第7部分：运动场所

GB17498固定式健身器材所有部分

GB/T18883室内环境空气质量标准

GB/T34289健身器材和健身场所安全标志和标签

GB50034建筑照明设计标准

GB50311综合布线系统工程设计规范

3术语和定义

下列术语和定义适用于本文件。

3.1

智慧社区健身中心smartcommunityfitnesscenter

通过物联网、互联网、大数据、云计算等信息化技术，对场馆设施设备及人员的数据进行采集、分

析，实现数据共享和智慧化运营管理的公益类室内健身场所。

4缩略语

下列缩略语适用于本文件：

WLAN：无线局域网（WirelessLocalAreaNetwork）

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Wi-Fi：基于IEEE802.11b标准的无线局域网（WirelessFidelity）

AI:人工智能（ArtificialIntelligence）

LBS：基于位置服务（LocationBasedServices）

API：应用程序接口（ApplicationProgrammingInterfac）

VR:虚拟现实技术（VirtualReality）

APP：手机软件（Application）

5总则

5.1应纳入当地社区规划和基本公共服务发展规划，满足社区群众对公共体育服务的个性化、多层次

需求。

5.2坚持科学规划、智慧建设、公益服务的基本原则。

5.3推广信息技术，设施设备实行智能化管理。

5.4落实安全保障措施，对设施设备的运行和人员训练状况进行有效监控，确保健身用户的人身安全

和个人信息安全。

6智慧化管理系统

6.1通则

6.1.1智慧化管理系统(以下简称“管理系统”）的设计开发应遵守相关国家标准和《体育场馆信息化

管理服务系统技术规范》的相关规定。

6.1.2能通过接口对接上级职能部门的“全民健身系统平台应用系统平台”，并参照《全民健身信息服

务平台数据接口规范》的相关规定，实现数据信息共享。

6.2系统组成

6.2.1概述

6.2.1.1管理系统分为应用层、数据层、平台层和基础设施层基础设施层。

6.2.1.2应用层为智慧健身用户端、智慧健身教练端、智慧健身管理平台和智慧健身云平台。

6.2.1.3数据层为全民健身信息数据中心。

6.2.1.4平台层为健身设备物联网平台和场馆信息化管理系统。

6.2.1.5基础设施层为健身中心所需的健身设备和智能化设备。

6.2.2系统结构图

系统结构如图1所示。

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图1系统结构图

6.3系统功能

6.3.1应用层

6.3.1.1智慧健身用户端

为健身群众提供服务的用户端APP、小程序等，主要功能包括但不限于：

——个人中心模块：

·验证码、密码、第三方账户注册登录；

·个人信息修改、采集上传；

·密码找回及账户注销；

·相关业务信息查看，如课程、订单等；

——运动数据模块：

·运动记录、体测记录或历史运动、历史体测记录查看，能生成运动报表和身体数据等分析报表；

·设备预约、课程预约、设备扫码、在线观看指导视频及课程视频教学等；

注1：根据数据分析形成，可动态调整；

·门店信息展现；

注2：VR看店、门店详情、地址导航等；

——社交娱乐模块：

·运动文章、话题；

·线上、线下活动；

——线上支付模块：

·当前主流支付方式；

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·订单查询、取消等功能；

——消息通知模块：

·平台系统消息通知；

·用户线上健身中心满意度评价；

——用户之间消息互动。

6.3.1.2智慧健身教练端

支持教练对健身群众提供日常管理及预约服务的教练端APP，主要功能包括但不限于：

——个人中心模块：

·验证码、密码、第三方账户注册登录；

·个人信息修改；

——课程模块：

·课程发布、上传；

·课程时间发布、调整；

·学员用户预约信息，预约记录，消课查看；

·训练效果评价；

——财务结算：

·个人收益查看；

·课时收益提现。

6.3.1.3智慧健身管理平台

能实现日常健身中心管理用户管理及相应数据报表查询等服务，主要功能包括但不限于：

——健身中心管理：

·新增健身中心；

·信息维护；

·设备管理；

·智能控制；

·场馆监控；

·录像查看；

——用户管理：主要包括场馆管理员管理、场馆教练管理和场馆用户等；

——课程管理：主要包括课程排课、会员消课、课程录入等；

——运营管理：

·健身中心经营概括；

·客流数据分析；

·运营数据查询；

·用户到店分析；

·用户消费分析；

·用户运动分析；

·用户信息分析；

·账单报表；

·商品销售日报；

·商品出库明细查询；

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——财务结算：主要包括财务管理、财务核算、财务报表统计等。

6.3.1.4智慧健身数据看板

能进行数据统计分析汇总，查看不同地区健身中心的相应数据，主要功能包括但不限于：

——根据政府层级、权限不同，各级管理者具有不同的管理权限，通过对角色+区域权限的控制，

实现不同用户，能查看各自相关的数据；

——本地区累计在健身中心锻炼的实时会员总数；

——本地区在健身中心的当前会员总数，本地区累计注册的用户总数；

——健身中心情况统计；

——本地区健身中心地图分布结合LBS，在地图上锚点，标记出本地的分布；

——本地区健身中心当前人数结合相应智能化设备，能准确知道其中任一健身中心目前在馆人数；

——健身中心监控、报警接入，具备监控在线实时查看、回看等功能，能接入报警运维平台；

——应建设相应的监控报警中心，能供远程对健身中心进行实时监控、对讲等操作。

6.3.2数据层

即为全民健身信息数据中心，主要功能包括但不限于：

——为应用层提供用户鉴权、数据访问控制、统一API，支持通过相应授权验证后，将数据通过服

务接口上传至相应平台；

——为平台层处理智能健身设备物联网平台产生的数据；

——对健身中心信息化管理系统模块产生的数据，进行采集、计算、存储、加工，并形成相应的标

准数据。

6.3.3平台层

6.3.3.1智能健身设备物联网平台

6.3.3.1.1集成设备管理、数据安全通信和消息订阅等能力的一体化平台，主要功能包括但不限于：

——向下支持接入智能健身设备,采集设备数据并实现上报；

——向上提供API,服务端可通过调用API将指令下发至设备端,实现远程控制；

——智能健身设备能采集用户的运动时长、消耗卡路里等信息。

6.3.3.1.2主要智能设备按照8.3的要求。

6.3.3.2场馆信息化管理系统

6.3.3.2.1场馆信息化管理系统通过数据总线，对各个系统的进行管理，主要组成系统包括但不限于：

——身份识别系统；

——智能门禁系统；

——智能监控及行为分析系统；

——场馆能源智能控制系统；

——智能空调控制系统；

——健身中心智能显示系统；

——其他系统。

6.3.3.2.2身份识别系统支持远程管理，能与智能门禁系统、场馆能源智能控制系统进行联动操作，

主要功能包括但不限于：

——可采用人脸识别技术、二维码、NFC等技术；

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——在线监测身份识别设备是否在线；

——身份识别权限信息的新增、修改、删除；

——体温检测等功能。

6.3.3.2.3智能门禁系统由电动门与闸机组成，能结合身份识别设备，安全有效保证人员快速进出场

馆，具有远程控制门禁终端的开启、关闭和防尾随功能。

6.3.3.2.4智能监控及行为分析系统应设置摄像监控与报警呼叫系统，供管理者及相关人员实时了解

和关注健身中心内24h发生的所有情况；出现异常状况时，报警系统能与视频系统发生联动，抓拍报

警视频，并通知管理人员及时远程查看。

6.3.3.2.5智能空调控制系统能通过自行控制或管理人员远程控制空调系统，主要功能包括但不限于：

——监测场馆内空气质量，主要包括温度、湿度、CO2浓度、PM2.5；

——自行控制或远程控制空调系统的启、停，进行温湿度调节；

——将数据上报给全民健身数据服务中心，通过相应的数据分析，与智能空调系统、场馆窗户进行

联动控制，保证场馆空气质量。

6.3.3.2.6场馆能源智能控制系统能对场馆内照明、设备电源、插座电源实行远程开、关控制。

6.3.3.2.7场馆智能显示系统能展现现场空气质量、温湿度等数据的信息发布。

6.3.3.2.8其他系统主要包括智能语音系统，主要功能包括但不限于：

——支持相应语音交互，可进行场馆互动；

——支持相应语音智能控制，如场馆音乐播放，灯光控制等。

6.3.3.2.9场馆信息化管理系统的智能化设备按照8.4要求。

7场地条件

7.1通用要求

7.1.1建筑物主体结构应符合国家标准和行业标准的相关规定。

7.1.2宜以现有的健身场所为依托进行建设。

7.1.3综合布线应符合GB50311的相关规定。

7.1.4宜选择一楼或架空层，有单独出入口，层高宜大于3m。

7.1.5地面应平坦，固定力量区地面应铺设塑（橡）胶材料，地垫厚度应大于15mm。

7.2场地面积

健身中心面积宜为100m2～200m2。

7.3室内环境

7.3.1CO2浓度宜小于900PPM；其他环境空气质量指标应符合GB/T18883的相关规定。

7.3.2室内温度宜为15℃～26℃。

7.3.3室内环境噪音限值应符合GB3096—2008中2类声环境功能区的规定。

7.3.4PM2.5宜小于60μg/m3/24h。

7.4区域划分

7.4.1区域布局应科学合理，根据功能可分为健身区和综合服务区。

7.4.2健身区主要包括：

a）有氧运动区；

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b）无氧运动区；

c）放松活动区。

7.4.3综合服务区主要包括：

a）智能体测区；

a）洗手台；

b）工作间。

7.5灯光照明

室内照明应符合GB50034的相关规定。

7.6标识

7.6.1公共信息图形符号应符合GB/T10001.1和GB/T10001.4的相关规定。

7.6.2消防标志应符合GB13495.1的相关规定。

7.6.3安全标志的使用应符合GB2894和GB/T34289的相关规定。

7.6.4公共信息导向系统设置应符合GB/T15566.7的相关规定。

8设施设备

8.1网络通信

8.1.1光纤宽带网

应设置稳定的光纤宽带网络，宽带接入能力≥50Mbps。

8.1.2无线局域网

应实现无线局域网（WLAN）全覆盖。

8.1.3移动网络

实现网络全覆盖。

8.2计算资源及储存资源

应具备相应稳定的可靠计算资源；服务器不少于2台，每台2.1GHZ以上、双核CPU，16G以上

内存，200G以上存储。

8.3智慧健身设备

8.3.1应有使用标识，并符合GB17498和GB4706.1的相关规定。

8.3.2应包括有氧训练、无氧训练和体质检测的智能设备。

8.4智能场馆设备

8.4.1应有产品生产合格证，并符合相关国家、行业标准规定。

8.4.2设备主要包括但不限于：

a）身份识别设备；

b）智能门禁；

c）智能监控；

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d）场馆能源智能控制；

e）智能空调；

f）健身中心智能显示设备。

8.5配套设施

8.5.1室内应配置通风换气装置。

8.5.2应设置灭火器材，其设置应符合GB15630的相关规定。

9运营管理

9.1通用要求

9.1.1健身中心应实行全天候开放，每天开放时间为6：00～23：00，开放时间应开通客服电话。

9.1.2运营单位应指导用户使用健身服务客户端APP，应告知用户注意事项并提示运动风险。

9.1.3用户应通过身份识别体温检测设备进入场馆馆，灯光和中央空调系统应自动工作，健身设备可

通过扫码启动。

9.1.4运营单位宜通过适当方式引导用户文明健身。

9.2服务人员

9.2.1运营单位应配备满足服务需要的人员，包括但不限于：

a）管理运营人员；

b）维护保养人员；

c）现场保洁人员。

9.2.2日常管理应做到智慧化管理，降低人员配置。

9.3环境卫生

9.3.1室内应保持空气清新、无异味，室内干净整洁。

9.3.2应合理设置垃圾箱（桶），产生的垃圾做到日产日清。

9.3.3健身器材应摆放整齐，每天应进行擦拭。

9.3.4器械与身体接触的部位，每天应进行消毒。

9.4运行维护

9.4.1应建立运行维护管理制度，定期对系统进行维护保养。

9.4.2宜明确设施设备的使用期限、日常保养方法和维护维修流程。定期对智能设施设备进行维护检

修，定期应进行巡检，发现故障应及时修复排除;不能及时维修更换的应标明停用标识。

9.4.3每年应对空调系统进行不少于两次维护保养。

9.4.4设施设备维护和保养等活动应形成档案记录。

9.4.5运营单位应为健身中心提供相应技术支持。

9.5安全要求

9.5.1信息安全

9.5.1.1运营单位应遵守《中华人民共和国网络安全法》《中华人民共和国个人信息保护法》的相关规

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定，保护用户个人信息。

9.5.1.2不应泄露用户隐私、违规采集和使用用户个人数据；相关运动数据、监控视频应进行脱敏处

理。

9.5.2人身安全

9.5.2.1运营单位应为健身中心购买场地责任险和人身意外伤害险。

9.5.2.2应安装摄像头，具备AI智能人体行为分析功能，可360°无死角实时监控场馆内情况，同步

上传至监控中心；视频数据保存时间应不少于30天。

9.5.2.3运营单位应建立监控报警中心（以下简称“监控中心”），健身中心开放时间内应安排人员值

守，发现异常应及时处理。

9.5.3应急管理

运营单位应建立应急预案，定期开展应急演习，负责处置突发安全事故。

9.6评价与改进

9.6.1运营单位应实施动态管理，建立投诉渠道，及时处理用户投诉。

9.6.2运营单位应建立服务质量评价机制，定期开展用户满意度调查，听取用户意见和建议，开展自

我评价；必要时可聘请第三方评价机构，出具服务质量评价报告。

9.6.3应针对自我评价报告与第三方评价机构出具的评价结果进行综合分析，针对问题及时上报相关

部门，制定整改措施。

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参考文献

[1]《中华人民共和国网络安全法》

[2]《中华人民共和国个人信息保护法》

[3]《公共场所卫生管理条例》

[4]《国务院办公厅关于加强全民健身场地设施建设发展群众体育的意见》（国办发〔2020〕36号）

[5]GB/T34280—2017全民健身活动中心管理服务要求

[6]《体育场馆信息化管理服务系统技术规范》国家体育总局办公厅2020年

[7]《全民健身信息服务平台数据接口规范》国家体育总局办公厅2020年

[8]T/CSGF004-2018智慧化健身场所技术规范（中国体育用品联合会团体标准）

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目次

前言·······················································································································································Ⅲ

1范围···················································································································································1

2规范性引用文件································································································································1

3术语和定义········································································································································1

4缩略语················································································································································1

5总则···················································································································································2

6智慧化管理系统································································································································2

6.1通则············································································································································2

6.2系统组成····································································································································2

6.3系统功能····································································································································4

7场地条件············································································································································6

7.1通用要求····································································································································6

7.2场地面积····································································································································6

7.3室内环境····································································································································6

7.4区域划分····································································································································6

7.5灯光照明····································································································································7

7.6标识············································································································································7

8设施设备············································································································································7

8.1网络通信····································································································································7

8.2计算资源及储存资源·················································································································7

8.3智慧健身设备·····························································································································7

8.4智能场馆设备·····························································································································7

8.5配套设施····································································································································8

9运营管理············································································································································8

9.1通用要求····································································································································8

9.2服务人员····································································································································8

9.3环境卫生····································································································································8

9.4运行维护····································································································································8

9.5安全要求·····················