当代商务英语听说教程1（第二版）课件：Can I take a message

CanItakeamessagePart1

PracticalListening&Speaking1）Couldyou__________

me__________totheSalesDepartment?2）Doyouknowthenameofthe__________?Whendidhecall?3）HDC__________，howmayIhelpyou?4）Mynumberissixtwo__________five，seveneightthreefour.5）__________please.Iwillseeifsheisin.6）Yournumberis__________threetwo，fourfivesixseven.Isthatright?7）CanI____________________?8）Wouldyouliketo____________________foramoment?

(tobecontinued…)AWordstudyputdoublecallerCorporationthroughHoldtripletakeamessageholdthelinePart1

PracticalListening&SpeakingAWordstudy9）I’dliketospeaktoRobertDawson，the____________________.10）Letme__________thephoneforyou.11）Couldyouaskhimto__________me__________?12）I’mafraidthelineis__________.Wouldyouliketowait?13）Hecan__________me__________mymobilephoneanytime.14）I’mafraidhe’snot__________atthemoment.Wouldyouliketoleaveamessage?15）I’msorryIdon’thavea__________.Myextensionnumberis324.16）I’mworkinginthe__________Department.Idealwithmoneymatters.17）I’m____________________theTBQfile.PurchasingManagerpickupcallbackengagedreachonavailabledirectlineAccountsringingaboutPart1

PracticalListening&SpeakingKitty：Goodmorning.HABCorporation.Howmay（can）Ihelpyou?Sam：Hello.I’dliketospeaktoDavidJohnson，please.Kitty：Holdon，please.1）______________________________.I’mafraidhe’soutoftheofficeatthemoment.CanItakeamessage?Sam：Yes，thisisSamCollinsfromBMW.I’mringingaboutMr.Johnson’svisittoourcompanynextTuesday.Kitty：Yes?Sam：Couldyouaskhim2）______________________________ofthevisitonthatday?Itwasatteno’clock，butthat’sabitdifficultforourPurchasingManager.Kitty：Whattimewouldyouprefer?(tobecontinued…)SorrytokeepyouwaitingTaskOne（Takingamessage）BFunctionallisteningifwecanchangethetimePart1

PracticalListening&SpeakingSam：Well，11：00wouldbethebestforus.Canyouaskhimtocallmebackthisafternoon?Kitty：Certainly.3）______________________________.Couldyourepeatit?Sam：It’sSamCollins.Kitty：Couldyouspellyourlastname，please?Sam：C-O-L-L-I-N-S.Kitty：4）______________________________.DidyousayN-SorM-S?Sam：NforNo—N.Kitty：OK.MayIhaveyournumber，please?Sam：Hecan5）______________________________：sixthreedoubletwo，triplefiveseven.Kitty：It’ssixthreedoubletwo，triplefiveseven.I’llgivehimthemessageassoonashegetsback.Sam：Thankyou.Good-bye.Kitty：Good-bye.Mr.Collins.I’mafraidIdidn’tcatchyournameBFunctionallisteningI’msorryreachmeonmydirectlinePart1

PracticalListening&Speaking1）StephanieLeeisintheAccountsDepartment.2）Stephanieisatameetingatthemoment.3）ThecallerasksStephanieLeetosendthelastMonth’sprofitstotheheadofficebyWednesday，

theFourteenth.4）Thecaller’snameisFrankAnderson.TaskTwo（Leavingamessageatthereception）BFunctionallisteningTrueFalse√√√√TABCorporation.__________canIdoforyou?TABCorporation.__________mayIhelpyou?Goodmorning.HDCInternational.Part1

PracticalListening&SpeakingSayingthecompany’snameandgreetingWhatCLanguageCheckAskingsomebodytowaitOfferinghelp(tobecontinued…)TaskOne:TakingamessageJustamoment，please.I’llputyouthrough.Couldyouholdtheline，please?I’ll__________you.Holdon，please.I’ll__________ifshe’sin.I’mafraidshe’sinameetingatthemoment.CanItakeamessage?I’mafraidMr.Martinisn’t__________atthemoment.Wouldyouliketoleaveamessage?I’mafraidhe’son____________________atthemoment.Wouldyouliketohold?HowconnectseeinanotherlineAskingforinformationMayIaskwho’scalling，please?Couldyou__________yourphonenumber，please?MayIhaveyournumber，please?CouldIaskwhatit’sabout?Part1

PracticalListening&SpeakingtellmeCLanguageCheckAskingthecallertorepeat(tobecontinued…)TaskOne:TakingamessageCouldyousaythatagain?I’msorry.Ididn’t__________.Couldyourepeatit，please?Couldyouspeakalittlemoreslowly，please?Couldyourepeatyourname?catchitCheckinginformationOK.That’sRobertBurton.AmIright?So，that’sMay17.Is____________________?So，youwillcomeonJune16.Isthatcorrect?Part1

PracticalListening&SpeakingthatrightCLanguageCheckPromisingtotakeactionTaskOne:TakingamessageI’llgiveherthemessage____________________she’sback.I’llgetMr.Litocallyouassoonashecomesback.Iwillaskhimtocallyou____________________tomorrow.Iwillaskhertocallyoubackassoonassheisfree.assoonasfirstthingAskingtospeaktosomeoneCouldIspeaktoMr.Parker?I’dliketo__________toMr.Johnson.Part1

PracticalListening&SpeakingspeakCLanguageCheckAskingtoleaveamessageTaskTwo:LeavingamessageatthereceptionStatingthepurposeofthecallI’m__________aboutthesalesreport.Couldyouaskhimtosendane-mailtome?CouldIleaveamessage?Canyou__________amessageforhim?ThankingthemessagetakerThanksalot.Thankyouverymuch.takeringingPart1

PracticalListening&SpeakingDControlledpracticeYOUHello?Whoareyoulookingfor?WhichMr.Chen?DirectorCheninSalesorMarketing?Wait.He’snotin.Hehasacold.Hewon’tbebackuntiltomorrowmorning.Wanttoleaveamessage?What’syourname?Spellit.What’syournumber?Iwillaskhimtocallyoutomorrow.YOURPARTNERHello?I’mlookingforMr.Chen.DirectorChen.JackCheninSales.Whenwillhebeback?Yes.TellhimtocallmeASAP.Iwanttotalkaboutthetrainingdetailswithhim.GreenDobson.D-O-B-S-O-NHehasmynumber.Seeyou.EBusinessculturePart1

PracticalListening&Speaking1）HaveyoueveransweredabusinesscallinEnglish?Whatwasyourfeelingaboutit?2）Whatshouldyoupreparebeforeansweringabusinessphonecall?3）Whatshouldyoupayattentiontowhenansweringabusinessphonecall?Workwithyourpartnertoanswerthefollowingquestions.Thenlistentotherecordingandfillintheblanks.EBusinessculturePart1

PracticalListening&SpeakingTipsforAnsweringaBusinessPhoneCallOnethingeveryoneinanofficedoesisansweringphonecalls，whetheryou’reareceptionistoryoujusthappentohearthephone__________anddecidetopickitup.Onceyouanswer，youshouldgivethe__________agoodimpression

ofyourcompany.Herearesometipsforyou.Thefirstthingyoumustknowishowtouseyourphone.Don’t__________thelineorputthecallthroughtothewrong__________.Whenthephonerings，trytopickitupafterthefirstring.Don’tletthecallerwaitor__________whetherthereissomeoneintheofficeornot.Whenyouareansweringa__________call，donotjustuse“hello”.Useyournameandyourcompany’sname.Youmayalsousesuch__________as“HowmayIhelpyou?”or“WhatcanIdoforyou?”(tobecontinued…)ringcallercutextensionguessbusinessexpressionsEBusinessculturePart1

PracticalListening&SpeakingTipsforAnsweringaBusinessPhoneCallWhenthecalledpersonisnotin，youshouldnotjustsay“Tabuzai，（He/Sheisnotin）”andletthelinego__________.Thiswillleavethecallerwiththe“cut-off”feeling.Youshouldusesuchexpressionsas“I’msorry，Mr.Xisn’tin.CanItakeamessage?”“I’msorry，sheisn’tavailable__________.Wouldyouliketotalktosomeoneelse?”and“I’mafraidhe’s__________anotherlineatthemoment.Wouldyouliketohold?”Duringthetalk，trytofindoutwhois__________.Getthecaller’snameanduseitifyoucan.Thismakesthecallerfeelmore__________.Beforeendingthephone，thankthecallerforthecallandsay“goodbye”.Thereareafewmorepointsyoushouldknowwhenansweringaphonecall.Be__________andhelpfulallthetime.Speakslowlyand__________.Ifyoudon’tcatchwhatthecallersays，youshouldpolitelyaskhimorhertorepeat.Haveapencilandpaperreadysothatyoucantakenotes.deadatpresentoncallingimportantpoliteclearlyPart2

BusinessSpeakingAPairworkTaskOne1）HowcanIhelpyou?2）CouldyouputmethroughtoJennyLee,please?3）Couldyouwaitforjustamoment,please?4）Iwillputyouthroughtoherimmediately.5）I’mafraidthelineisbusy.6）CanItakeamessage?7）MayIaskwhoiscalling,please?8）JuneDavisspeaking.9）I’msorry.Couldyourepeatthat?10）MayIhaveyournumber,please?Iwillconnectyouimmediately.B.Couldyouholdonforamoment,please?C.I’dliketospeaktoJennyLee,please.D.WhatcanIdoforyou?E.Couldyoutellmeyourphonenumber?F.I’msorry.Couldyousaythatagain?G.ThisisJuneDavis.H.MayIhaveyourname,please?I.Wouldyouliketoleaveamessage?J.I’mafraidtheline’sengaged.D.WhatcanIdoforyou?C.I’dliketospeaktoJennyLee,please.B.Couldyouholdonforamoment,please?A.Iwillconnectyouimmediately.J.I’mafraidtheline’sengaged.I.Wouldyouliketoleaveamessage?H.MayIhaveyourname,please?G.ThisisJuneDavis.F.I’msorry.Couldyousaythatagain?E.Couldyoutellmeyourphonenumber?Part2

BusinessSpeakingAPairworkTaskTwo1）Goodbye.2）CouldIhaveyounumber,please?3）Onemoment…I’mafraidshe’sinameeting.CanItakeamessage?4）Couldyouspellthat?5）JackRobins.Goodmorning.WhatcanIdoforyou?6）Certainly.CouldIhaveyourname,please?7）I’llmakesurethatshegetsyourmessage.L-O-P-E-Z.B.Thankyouverymuch.Goodbye.C.CouldIspeaktoAliciaCohen,please?D.Yes.Couldyouaskhertocallmebeforefouro’clocktoday?I’mcallingabouttheADCagreement.E.JennyLopez.F.64352112.Key:

5)C3)D6)E4)A2)F7)B1)Part2

BusinessSpeakingTaskOneBRoleplayYOUAnswerthephone.Saywhoyouare.Sayshe’snotavailable.Offertotakeamessage.NottillWednesday.Offertotakeamessage.Askforthecaller’snumberandextension.Askthecallertospellhis/hername.Checkthatyouhavewrittenalltheinformationdowncorrectly.YOURPARTNERSaywhoyouare.AsktospeaktoRoseWilliams.Askwhenshe’savailable.Sayyou’dlikehertocallyoubackASAP.Giveyournumberandextension.Spellyournameandcompanyname.Listencarefully,correctanymistakes,andsaygoodbye.Part2

BusinessSpeakingBRoleplayTaskTwoSituationOneInformationforyouInformationforyourpartnerYouareacolleagueofPaulTaylor’s.He’sinameetingatthemoment，soanswerthephoneandtakethemessageforhim.PhonePaulTaylorandaskhimtobringtheDKLfiletothemeetingonThursday.SituationTwoInformationforyouInformationforyourpartnerPhoneDeborahSaueratADCCorporation.TellheryourflightgetsinonFridayat10：30a.m.Askhertopickyouupattheairport.YourflightnumberisBA008.YouareacolleagueofDeborahSaucer.She’satlunchatthemoment，soanswerthephoneandtakeanymessagesforher.Part3

ListeningPracticeAListeningfocusAddressesandPhoneNumbersTaskOneImportantContactNumbersinJapanEmergencyPhoneServicesPolice：_____Fire/Ambulance：_____JapanHelpline（24/7，English，toll-free）：_______________ForeignResidentsAdvisoryCenter：_______________TokyoHospitalInformation：_______________Time：_____Weather：_____TheAidsHotline（24/7，tollfree）：_______________AirportsNaritaAirport，Tokyo：_______________or_______________HanedaAirport，Tokyo：_______________KansaiInternationalAirport，Osaka：_______________(tobecontinued…)11011905700009110353207744033212232311717701204619950476345000047632280203575781110724552500Part3

ListeningPracticeAListeningfocusLostCreditCards（24hour）Mastercard：_______________or_______________Visa：_______________ImmigrationTokyoImmigrationInformationCenter：_______________OsakaForeignResidentsGeneralInformationCenter：_______________or_______________TouristInformationTravel-PhoneEnglishtoll-freeinfo;exceptTokyo&KyotoDaily9a.m.5p.m.：_______________or_______________TokyoTouristInformationCenter：_______________OsakaVisitorInformationCenter：_______________03325662710336394811012013313630357967111/2066774340906677434100120444800008822480003532130770663452189Part3

ListeningPracticeAListeningfocusTaskTwo1）CouldyougiveJackacallat_______________?2）Helivesat_____GreenStreet.3）ThestudentfromNorthCarolinalivesat_____MarketStreet.4）Mysister’snewaddressis__________SouthAvenue.5）Mytelephonenumberis_______________.6）Mr.Eatonlivesat__________PondStreet.7）Lastyearmyauntlivedat__________WashingtonRoad.8）Themuseumislocatedat_______________.9）RachelisfromBeijing.Hercellphonenumberis_______________.10）HiltonisanAmerican.HestudiesChineseinShanghaiandhisaddressis_________________________.11）TheaddressofCareerServicesis__________，AnthonyHarperBuilding，_____CathedralSquare.12）NewZealandImmigrationServiceisatCrystalPlaza，_____CathedralSquare.(tobecontinued…outo.65No.137788OldStreeo.1535ZhongshanRoadLevel84773-75Part3

ListeningPracticeAListeningfocus13）ForinquiriesaboutClaimsandClaimPaymentsyoucancall_______________orfax_______________，oryoucanmaildocumentationtoourClaimsDepartment：AmeritasLifeInsuranceCorp.GroupClaims_______________Lincoln，__________14）TheaddressofBritainDepartmentofHealth：RichmondHouse79Whitehall，__________SW1A2NS_______________Fax：0207210538915）TheaddressofBritainDepartmentforEducationandSkills（DfES）：SanctuaryBuildingsGreatSmithStreet_______________Enquiries：_______________800-487-5553402-467-7336P.O.Box82520NE68501London02072103000LondonSW1P3BT02079255000In1877，constructionofthefirstregular（1）____________________fromBostontoSomerville，Massachusettswascompleted.（2）____________________1880，therewere47，900telephonesintheUnitedStates.Thefollowingyear（3）____________________betweenBostonandProvidencehadbeen（4）__________.ServicebetweenNewYorkandChicago（5）__________in1892，andbetweenNewYorkandBostonin1894.Transcontinentalserviceby（6）__________wirewasnotinaugurateduntil1915.Thefirstswitchboardwas（7）__________inBostonin1877.OnJanuary17，1882，LeroyFirman（8）__________thefirstpatentforatelephoneswitchboard.BDictationPart3

ListeningPracticeTaskOne

telephonelineBytheendoftelephoneserviceestablishedstartedoverheadsetupreceivedBDictationPart3

ListeningPracticeTaskTwoHello，thisisMary.MayIspeaktoDavid?I’msorry.Idialedthewrongnumber.I’mafraidMr.Yangisoutatthemoment.IwonderifyoucouldgiveMr.Wangamessageforme.Pleasecallmeat3658-1249whenyougetback.1.2.3.4.5.Part3

ListeningPracticeCConversationsConversation1NewWordsandExpressionsurgent紧急的foreignexchangemarket外汇市场strategy策略material材料Part3

ListeningPracticeTaskOneCConversationsConversation1__________called.Therewillbea____________________at_____.It’saboutthe_________________________and_______________.Please_____and____________________.JimWhiteveryurgentmeeting3p.mforeignexchangemarketoursalesstrategyattendpreparesomematerialPart3

ListeningPracticeTaskTwoCConversationsConversation11）WhichdepartmentisJimfrom?2）Whycan’tJimspeaktoMr.Li?3）WhenwillMr.Libeback?4）WhatdidJimaskthewomantodo?5）WhydidthewomanaskJimtoholdon?TheSalesDepartment.Becauseheisoutoftheoffice.Atanymoment.TogiveMr.Liamessage.Becausesheneededtogetapen.Part3

ListeningPracticeCConversationsConversation2NewWordsandExpressionscellphone手机boom突然增加；繁荣convenient便利的noisepollution噪音污染Part3

ListeningPracticeTaskOneCConversationsConversation2Who…OpinionsonCellPhonesEricTheyare______________________________.DavidTheyare____________________.JessicaTheyare____________________.convenientandsavetimeunnecessarygoodforbusinessPart3

ListeningPracticeTaskTwoCConversationsConversation21.Anincreasingnumberofpeoplehavebeenusingcellphonesduringthepasttenyears.2.Peopleareusingcellphoneseverywheretheygo.3.Ericiscrazyaboutcellphones.4.Davidthinksitgoodtousecellphonesinpublicplaces.5.Jessicamaybeabusybusinesswoman.TFTFTDPassagePart3

ListeningPracticeNewWordsandExpressionscommunication交流，传播telegram电报masscommunication大众传播factor因素keepintouchwith与……保持联络community社区newsletter时事通讯webpage网页DPassagePart3

ListeningPracticeTaskOne1）Whatdoweusewhenwewanttoreachmanypeopleatthesametime?A.Messages.B.Personalcommunication.C.Masscommunication.D.Conversations.2）Whydopeopleneedtocommunicate?A.Becausetherearemanydifferentwaysofcommunication.B.Becausepeoplewanttoletsomeoneknowsomething.C.Becausecommunicatingshouldbeeasythesedays.D.Becausepeop