当代商务英语听说教程1（第二版）课件：We have got a problem

WehavegotaproblemPart1

PracticalListening&Speaking1）Thankyoufor__________meofthemeeting.I’vecompletelyforgottenit.2）I’mafraidthere’ssomethingwrongwiththisproduct.I’dliketoreturnittoyouandgeta_____.3）I’mafraidthisisa_______________.It’snoteasytosolveit.4）Ican’t__________thisfile.I’mafraidtheprinterisbrokendown.5）I’msorryto_____you，Mr.Lee，butI’mafraidthere’saproblem.6）One’s_______________isthelettershe/shereceivesorsends.7）Couldyou__________forme?MyCDburnerisbrokendown.8）Everyday，Ineedto_______________officefiles.(tobecontinued…)AWordstudyremindingrefundthornyproblemprintoutbothercorrespondenceburnaCDmakeabackupofPart1

PracticalListening&Speaking9）Couldyousendusa_______________forthebrokenmachine?10）We__________anapology_____them.11）Whenwe_______________toothers，weshouldsayitinagentlewaysothatitwouldbeabiteasierforthemtoaccept.12）Ifsomethingis_____，wemeanithasaproblem.13）Couldwetalk_______________?I’mafraidit’sdifficulttoexplaintheproblemonthephone.14）I’dliketo__________toyoufornotsendingyouthegoodsontime.15）Wewillsendyou__________tablesbytheendoftheweek.16）The_____youcollectedisnotenough.Weneedmoretomakeourcustomersbelieveus.AWordstudyreplacementdemandfrombreakbadnewsfaultyfacetofaceapologizeabatchofdataPart1

PracticalListening&SpeakingCurt：Goodmorning，Tina.I’msorrytobotheryou.I’mafraidthere’sathornyproblem.Tina：What’sthematter?Curt：1）______________________________，butyoutoldmelastweekthatyouwoulddealwiththefaultydesksreturnedbyHDC，oneofourlocalcustomers.Tina：Yes，that’sright.IdidsendthemthereplacementsforallthedeskslastMonday.Curt：Well，thethingis，didyourealizethereweretwobatchesoffaultydesks?Thecustomer2）______________________________forthefirstbatchbutfailedtoreceivethereplacementsforthesecondbatch.Tina：Ohdear，Ididn’trealizethereweretwoseparatebatches.I’llsendthem3）______________________________.Curt：Theproblemisthattheyarenowdemandingarefundfromus.Tina：Ohdear，that’sreallybad.I’llphonethemnowandexplaineverything.4）______________________________.Curt：That’sallright.Thereisstilltimetosolvetheproblem.Ithinkitwouldbebesttovisitthemandexplainthemistakefacetoface.Tina：OK.Iwill5）______________________________andvisitthemassoonaspossible.Sorryagain!Curt：That’sallright.ItmayhaveslippedyourmindTaskOne（Breakingbadnewsandapologizing）BFunctionallisteningonlyreceivedthereplacementsthesecondbatchrightawayI’mreallysorryaboutthismakearrangementsPart1

PracticalListening&Speaking1）Maxwillcatchtheoneo’clockplaneratherthantheeveningone.2）MaxwouldlikeLisatosignthelettersforhimaswell.3）MaxwouldlikeLisatoprintoutthesalesreportandmake20copiesofit.4）Maxwon’tneedataxibecauseMr.Linwilldrivehertotheairport.TaskTwo（DescribingChinesedishes）BFunctionallisteningTrueFalse√√√√BreakingbadnewsHello，Mr.Lee，I’msorryto__________you，butI’mafraidthereisaproblem.I’msorryto__________you，butIhavetotellyouthisbadnews.Hello，Mr.Lee，I’msorryto__________youlikethis，butIhavesomebadnews.Part1

PracticalListening&SpeakingCLanguageCheckReactingtothebadnewsTaskOne:BreakingbadnewsandapologizingbotherYes，what__________tobetheproblem?Oh，dear，what’shappened?Oh，what’sthe__________?DescribingproblemsTheproblemisthatourcustomerisnothappywithyourorder.The__________isthatthephotocopierisbrokenagain.(tobecontinued…)troubleringseemsmatterthingSuggestingsolutionsIthinkwe__________callthemrightawayandexplainthemistake.Ithinkweshouldbuyanewphotocopier.Part1

PracticalListening&SpeakingCLanguageCheckApologizingTaskOne:BreakingbadnewsandapologizingshouldI’mreallysorryaboutthis.I’mterriblysorry__________thisproblem.I’mreallysorrythishappened.AcceptingapologiesThat’sallright.It’s__________allright.Itreallydoesn’tmatter.Thereisstilltime.(tobecontinued…)forperfectlyThat’sverykindofyou，butIprefertodoitmyself.No，thanks.IthinkIcan__________that.No，thanks.IthinkI’dprefertodothatmyselfbecause...OfferinghelpWouldyoulikea__________withthethingsyou’vegottodo?WouldyoulikemetocallParisforyou?ShallI__________youtotheairport?Part1

PracticalListening&SpeakingCLanguageCheckAcceptingoffersTaskOne:Offeringhelpandaccepting&decliningoffershandYes，please.Thanksalot.Oh，please.__________verykindofyou.That__________begreat.Thanks.ThankingThanksalot.（Thankyouverymuch.）Ireally__________yourhelp.DecliningoffersReplytothankingYou’re__________.Mypleasure.（It’sapleasure.）driveThatwouldmanageappreciatewelcomePart1

PracticalListening&SpeakingDControlledpracticeYOURPARTNERSaywhoyouare.AskSamhowheis.Sayyou’reprettygood,andyouhavesomebadnewsforhim.Explaintheproblem:youcan’tmeethimthisFriday.Explainwhy.Sayit’simpossiblethismonth.Youareverybusy.Promisetocallhimwhenyouhavetime.apologizeagain.Saygoodbye.YOUAnswerthephone.SayyouareSamLee.Sayyou’renottoobad,butbusy.Askhowsheis.Askwhattheproblemis.Askhertosuggestanewdate.Sayit’sagreatpity.Accepttheapology.EBusinessculturePart1

PracticalListening&Speaking1）What’syourbiggestproblematthemoment?Howwillyousolveit?2）Ifaproblemcomesup，doyouavoiditorfaceit?3）AstheChinesesayinggoes，“Stayawayfromthingswhicharenotimmediatelyconcernedwithyou.”Doyouagreewithit?Workwithyourpartnertoanswerthefollowingquestions.Thenlistentotherecordingandfillintheblanks.EBusinessculturePart1

PracticalListening&SpeakingDevelopingCorrectAttitudestowardProblemsWhenproblemscomeup，differentpeoplereactdifferently.Somepeoplewill_____thembravelyandtrytheirbesttosolvethem，whileothersmay__________nottoseethemandwalkawayfromthem.The__________aresomesuggestionsfordealingwiththeproblemsintheworkplace._______________：Whenproblemscometoyou，facethemandlookatthemasanopportunitytolearnor_____something.Don’tavoidthem.Don’tseeallproblemsasotherpeople’sproblems._____onthemyourself.Alsothink_____topreventthem._______________：Ifthereisaproblem，whichyoucansolvebyyourself，solveitbeforeitbecomesaseriousone.Ifyoucan’tsolveitbyyourself，_____tosomeoneresponsibleinsteadofkeepingsilent.Avoidingorignoringaproblemmaynotcausedirect_____toyou，butyouwillbe__________inityourselfsoonerorlater.(tobecontinued…)facepretendfollowingBepositiveachieveFocusaheadBeassertivereportlossesinvolvedEBusinessculturePart1

PracticalListening&Speaking_________________________：Whendealingwithaproblem，don’tblamepeopleorgetangrywithsomeone.Remembertobe_____onpeoplebut_____onproblems.Thatistosay，separateproblemissuesfrompeopleissues.Don’tputyourpersonalfeelingsintoproblems.Ifyoucan’tcontrolyourself，havingsome_____thinkingtimewhenyouremotionsrunhigh.____________________：Whenlookingforasolution，usecommunication.Listencarefullytoeachperson’sideas.Don’tmake__________ordecisionsonyourown.Worktogethertofindouttherealcauseoftheproblemandfinda_____solutiontoit.Don’talwayslookfor“quickfixes”.Nothingiseveras_____asitseems.Allowenoughtimefortheproblem.Itoftentakeslongertosolveaproblemthanyouexpect.AvoidbeingaggressivesofthardsilentUsecommunicationjudgmentspropersimplePart2

BusinessSpeakingAPairworkTaskOneA：Hello，Mr.Black，I’msorrytoringyoulikethis，butI’vegotaproblem.B：Oh，dear，what’shappened?Situationforyou：YouareSallyBright，assistanttoMr.Burton.YesterdayMr.BlackcalledandyoutookdownamessageforMr.Burton.Lastnightyoumusthavedroppeditinthewastebasket.Nowit’s4p.m.PhoneMr.Blackandaskhimtogiveyouthemessageagain.Situationforyourpartner：YouareGeorgeBlack.YesterdayyouleftamessageforMr.Burton，askinghimtocontactyoubylunchtimetodayandtosendyoutwocopiesoftheagreement.It’snow4p.m.andhehasn’tbeenintouch.Answerthephonewhenitrings.Part2

BusinessSpeakingAPairworkTaskTwoWhensomeoneoffershelptoyou，youshouldacceptordeclineitinanappropriateway.Workwithyourpartnertopracticeacceptingordecliningoffers.Accepttwooffersanddeclinetwo.Usetheexpressionsbelow.Accepting:Yes,please.Thanksalot.Oh,please.That’sverykindofyouDeclining:That’sverykindofyou,butIprefertodoitmyself.No,thanks.IthinkIcanmanagethat.StudentAStudentB1）CanIgiveyouahand?2）ShallIcopyitforyou?3）Wouldyoulikeahandwiththereport?4）WouldyoulikemetocallNewYorkforyou?(Accept)(Accept)(Decline)(Decline)Part2

BusinessSpeakingTaskOneBRoleplayLookatthepicturesandthepromptsinthetablebelow.Workwithyourpartnertorole-play3conversations.A：I’msorrytobotheryou，Mr.Jones，butI’mafraidthere’saproblem.B：Oh，what’sthematter?Practice：atelephoneconversationRoles：asellerandaclientProblem：theclientcallingaboutabrokenfaxmachineSolution：thesellersendingareplacementPractice：aface-to-faceconversationRoles：twocolleaguesProblem：abrokenphotocopierSolution：buyinganewphotocopierPractice：aface-to-faceconversationRoles：anassistantandasupervisorProblem：theassistantwhoissickSolution：seeingadoctorsoonPart2

BusinessSpeakingBRoleplayTaskTwoYouareamanager.Yourpartnerisyourassistant.Discusshowtodealwiththefollowingofficeproblems.A：Howcanwepunishtheperson?B：Ithinkyoushould...givehimanofficialverbal/writtenwarning.punishhimbyfine.firehim.1）Youhearthatanemployeehasphysicallythreatenedacolleague.Thisisthefirsttimehehasbehavedthisway.2）Anemployeehascometoworkandisactingstrangely.Youtalktohimandcansmellalcoholonhisbreath.3）Youdiscoverthattheinformationanewemployeehasincludedonhercurriculumvitae

isnottrue.Shehasexaggerated

herexperienceandliedaboutherqualifications.4）Anewmemberofthesecretarialstaffarrivesafewminuteslateandleavesafewminutesearlyeveryday.Severalofhercolleagueshavebeenheardtocomplainaboutthis.5）Asyouareleavingtheoffice，younoticeanemployeeputtingapacketofphotocopierpaperinherbag.6）Anemployee，annoyedwithhiscomputer，hashititviolently.Themachineisirreparable

andareplacementwillcost＄1，200.Part3

ListeningPracticeAListeningfocusNumbers:TemperaturesandWeightTaskOne1）—HowdoyouchangetheCentigradedegreesintotheFahrenheitdegrees?—Thereisaformulatochangebetweenthem：y℉=_____x℃+_____.2）—Whatisthetemperaturetoday?It’ssohot.—It’s_____or_____.3）—What’sthefreezingpointofwaterontheCentigradescale?—It’s_____degrees.4）—What’sthefreezingpointontheFahrenheitscale?—It’s_____degrees.5）—What’stheboilingpointofwateronFahrenheitscale?—It’s_____degrees.6）Thetemperatureis_____degrees_______________.7）It’samazinglycold：itmustbe_____degrees__________.8）Thetemperaturehasclimbedto_____.(tobecontinued…)9/53290℉32.2℃zero3221215belowfreezing20belowzero35℃Part3

ListeningPracticeAListeningfocusNumbers:TemperaturesandWeightTaskOne9）Thenormalbodytemperatureis_____or_____.10）Youarealittlefeverish.Letmetakeyourtemperature.There，it’s_________.11）Theboilingpointofwateris_____or_____.12）TheaveragedailytemperatureinBeijinginJanuaryis_____.13）China’sstatepresshasreportedatemperatureintheQamdoareaofeasternTibetwas_____（71℉），_____degreeshigherthanthepreviousrecordsetforthesamedayin1996.14）ThefirstobviousdifferencebetweenEarthandMarsisthatthesubtropicsofMarsisfarcolder：theafternoon，maximum，summertemperaturesreachingapeakofonly_____，（－25℃）.Theminimumtemperatureis_____（－89℃）.15）ThehighestrecordedtemperatureinAfricawas_____（135.9℉）onthe13thSeptember，1922inAl’Aziziyah，Libya.37℃98.6℉38.5degrees100℃212℉35℉21.8℃1.7-12℉-128℉57.7℃Part3

ListeningPracticeAListeningfocusPhonetics:SoundRecognition–ConfusingvowelsTaskTwo1）Theabbreviationforpoundis_____.Theabbreviationforkilogramis_____.2）Onekilogramequalsabout__________，soapoundislighterthan_____.3）Johnweighsahundredand__________.It’sabout_____.4）Onepoundequals__________，soapoundisheavierthan__________.5）Heweighsabout_____.Thatis__________（10st）.6）Thestatueweighs__________.7）Ibetheweighs_____，atleast.8）Weighing_______________，Somchaiisworried，notonlyabouthishealthbutalsohislooks.9）Onekilogramisequalto__________and_____centigrams.10）Onepoundisequalto__________.lbkg2.2pounds1kg160pounds72.7kg16ouncesanounce65kg10stones50kilos170kg125kilograms1,000grams10,00016ouncesJimandhiswiferented（1）____________________

andhavebeenlivingthereforayear.Alltheneighbors（2）_______________quitewellwitheachother.（3）____________________usedtoliveintheapartmentnextdoor.Buttheoldladypassedawaytwoweeksagoandhergrandsonmovedintolivewiththeoldman.Thegrandsonisabouttwentyand（4）____________________lateatnight.Thewallsofthebuildingarethinandheisnoisy.Jimandhiswifeareannoyed，sincetheyareusedto（5）____________________.Thenewneighborhasbecomeaproblem.Jimoncepolitelyaskedtheoldmanifhecouldsleepwellatnight，butapparentlyhedidn’t（6）_______________.OrifhedidunderstandJim’s（7）_______________andtalkedtohisgrandsonaboutit，thegrandsonwouldn’tlisten，sincethingshaven’tchanged.Jimandhiswifebothagreethatsomethinghastobedone，buttheydon’twantto（8）____________________orcausehimanytrouble.Whatshouldtheydo?BDictationPart3

ListeningPracticeTaskOne

afour-familyapartmentgetalongAnoldcoupleenjoyslisteningtomusicpeaceandquietgetthehintimpliedmeaninghurttheoldman’sfeelingsBDictationPart3

ListeningPracticeTaskTwoIamsorrytohavegivenyousomuchtrouble.ImustapologizeforrudenessandIhopeyouwillforgiveme.Itlookslikeyoucoulduseanotherpairofhands.Ireallyappreciatewhatyouhavedoneforme.Doyouneedsomeassistance?1.2.3.4.5.Part3

ListeningPracticeCConversationsConversation1NewWordsandExpressionspresentation陈述，叙述picksb.up接某人fault错误Part3

ListeningPracticeTaskOneCConversationsConversation11.HenrydecidestotakeanotherflightbecauseFredhasaskedhimto.2.FredisgoingtopickupHenryattheairport.3.FredwilltaketheplaceofHenryandgiveapresentationatthemeeting.4.FredbelievesthatitisHenry‘sfaultnotbeingabletoattendthemeetingontime.5.Henryisextremelysorryforhisdelay.TrueFalse√√√√√Part3

ListeningPracticeTaskTwoCConversationsConversation11）Whycan’tHenrycometothemeetingontime?2）WhatisthepossiblerelationshipbetweenHenryandFred?3）WhenwillHenryarrive?4）Whenwillthemeetingbeheld?5）WhowillpickupHenryattheairport?Becausetheflighthasbeencanceled.Theyarecolleagues.At2o’clockintheafternoon.Athalfpastoneintheafternoon.Mr.Smithwill.Part3

ListeningPracticeCConversationsConversation2NewWordsandExpressionsassistance帮助，帮忙seesb.off为（某人）送行regards问候Part3

ListeningPracticeTaskOneCConversationsConversation21.BillcallsRandyonlytosaygoodbye.2.Randywillbetravelingtomorrow.3.RandyprovidedsomehelptoBillduringBill’svisit.4.Billishomesickandeagertogobackhome.5.RandywillgototheairporttoseeBillofftomorrow.TrueFalse√√√√√Part3

ListeningPracticeTaskTwoCConversationsConversation2Bill：Goodevening.MayIspeaktoRandy?Randy：Yes，thisisRandy.Bill：ThisisBill.I’m（1）__________tosay（2）__________.Iwill（3）__________tomorrow.ButbeforeIleave，I’dliketo（4）_____youforallthatyou’vedoneformeduringmyvisithere.Randy：It’sverykindofyoutosaythat，Bill.Iwasonlytoo（5）_____tobeof（6）_______________.NowI’msureyou’re（7）_____thatyou’llbebackhomesoon.Bill：Oh，yes.Randy：Whattimewillyouleave?Bill：Theplanewill（8）__________at10：00.Randy：I’llcometo（9）__________attheairport，won’tI?Bill：No，Mr.Randy.Thankyou.Randy：OK.Thenpleasegive（10）_______________toyourfamily.Bill：Thanksalot.callinggoodbyebeleavingthankpleasedsomeassis