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©RioTintoGroupSystemsProject1997-1999CommercialinConfidenceVersionDOCPROPERTY"VersionNumber"Error!Unknowndocumentpropertyname.Page:TableofContentsTOC\o”2—9"\h\z\t"Heading1,1"HYPERLINK\l”_Toc197999559"1.IntroductionPAGEREF_Toc197999559\h1HYPERLINK\l”_Toc197999560"2.MonitoringPAGEREF_Toc197999560\h2HYPERLINK\l"_Toc197999561"2。1DailyActivitiesPAGEREF_Toc197999561\h4HYPERLINK\l"_Toc197999562"2。1。1SBWP–WorkflowAdministratorInboxPAGEREF_Toc197999562\h4HYPERLINK\l"_Toc197999563"2。1。2SWI2_ADM1–WorkitemsWithoutAgentsPAGEREF_Toc197999563\h7HYPERLINK\l”_Toc197999564"2.1。3SWPR–WorkflowRestartAfterErrorPAGEREF_Toc197999564\h7HYPERLINK\l"_Toc197999565"2.1.4SWI2_DEAD–WorkitemDeadlineMonitoringPAGEREF_Toc197999565\h10HYPERLINK\l"_Toc197999566”2。1。5SWI2_DIAG–DiagnosticsofWorkitemsContainingErrorsPAGEREF_Toc197999566\h16HYPERLINK\l”_Toc197999567”2.2WeeklyActivitiesPAGEREF_Toc197999567\h19HYPERLINK\l”_Toc197999568"2.2。1SWU3–Automaticworkflowcustomising197999568\h19HYPERLINK\l”_Toc197999569”2。2.2SWEQADM–EventQueueadministrationPAGEREF_Toc197999569\h19HYPERLINK\l”_Toc197999570"2.2.3RSWELOGD–DeleteEventTracePAGEREF_Toc197999570\h23HYPERLINK\l"_Toc197999571"2.3MonthlyActivitiesPAGEREF_Toc197999571\h23HYPERLINK\l"_Toc197999572”2。3.1SM37PAGEREF_Toc197999572\h23HYPERLINK\l"_Toc197999573”3.SolutionstoWorkflowErrorsPAGEREF_Toc197999573\h25HYPERLINK\l”_Toc197999574”3.1SalesOrderPAGEREF_Toc197999574\h28HYPERLINK\l"_Toc197999575”3。2CapitalCommitmentProjectPAGEREF_Toc197999575\h28HYPERLINK\l"_Toc197999576”3.3TripApproval(WS99000113)PAGEREF_Toc197999576\h30HYPERLINK\l”_Toc197999577”3.4HSEIncidentLog(WS99000081)PAGEREF_Toc197999577\h30HYPERLINK\l"_Toc197999578”3。5LMSCancelTraining(WS99000060)PAGEREF_Toc197999578\h30HYPERLINK\l"_Toc197999579”3。6LMSCancelTraining(WS99000071)PAGEREF_Toc197999579\h31HYPERLINK\l"_Toc197999580"4。AlertManagementPAGEREF_Toc197999580\h33HYPERLINK\l"_Toc197999581"5.WorkitemsWithoutAgentsPAGEREF_Toc197999581\h34HYPERLINK\l”_Toc197999582”5。1TravelWorkItemsPAGEREF_Toc197999582\h34HYPERLINK\l”_Toc197999583”5。2LeaveWorkItemsPAGEREF_Toc197999583\h34HYPERLINK\l”_Toc197999584”5。3HSEIncidentWorkItemsPAGEREF_Toc197999584\h35HYPERLINK\l"_Toc197999585"5。4HSEWorkAreaActionWorkitemsPAGEREF_Toc197999585\h37HYPERLINK\l"_Toc197999586”6。TraceabilityMatrixPAGEREF_Toc197999586\h40HYPERLINK\l"_Toc197999587”7.WorkItemTextMatrixPAGEREF_Toc197999587\h42HYPERLINK\l”_Toc197999588"8.WorkflowDetailsPAGEREF_Toc197999588\h43HYPERLINK\l”_Toc197999589"8.1WS99000113–TripApprovalPAGEREF_Toc197999589\h43HYPERLINK\l”_Toc197999590"8。2WS99000114–TripExpensesPAGEREF_Toc197999590\h43HYPERLINK\l"_Toc197999591”8.3WS99000121/99000151–LeaveApprovalPAGEREF_Toc197999591\h43HYPERLINK\l"_Toc197999592”8。4WS99000095–HSEActionMonitoring999592\h44HYPERLINK\l"_Toc197999593"8。5WS90000022–EmployeeTerminationNotification197999593\h44HYPERLINK\l”_Toc197999594"8。6WS90000055–ContractKeyDateNotificationPAGEREF_Toc197999594\h45HYPERLINK\l"_Toc197999595"8。7WS90000038–ContractKeyDateMonthlyReminderPAGEREF_Toc197999595\h45HYPERLINK\l"_Toc197999596”8.8WS99000060–BookingCourseParticipationPAGEREF_Toc197999596\h45HYPERLINK\l"_Toc197999597”8。9WS99000090–PurchaseRequisitionPAGEREF_Toc197999597\h45HYPERLINK\l”_Toc197999598”9.IssuesLogPAGEREF_Toc197999598\h47HYPERLINK\l”_Toc197999599”10.AppendixPAGEREF_Toc197999599\h51HYPERLINK\l”_Toc197999600"10。1UsefulSAPTransactions197999600\h51HYPERLINK\l"_Toc197999601”10.2TipsandTricksPAGEREF_Toc197999601\h53IntroductionThedocumentprovidesanoverviewofmonitoringandsupportingworkflow。Thisdocumentdiscussesinbrief,differentmethodsofmonitoringworkflow,aswellasSAPtransactionsusedinworkflowmonitoring.ThisisintendedforpeoplewhoareprovidingworkflowsupporttoABSproject.ThefollowingsectionswilldiscussresolvingerrorsandmonitoringperformanceMonitoring(daily,weeklyandmonthly)SolutiontoErrors.AlertManagement-WIPTraceabilityMatrixIssueLogSupportContactsListofusefulSAPtransactionsareprovidedintheappendix.MonitoringMonitoringofworkflowshouldbedoneonadaily,weeklyandmonthlybasis.Thefollowingsectiondiscussesthestepsinvolvedineachtimeframe.Monitoringproactivelyallowstheadministratortoidentifyerrorsintheworkflows。Thisisdonebyrunningspecificreportsthatidentifyperformanceandworkflowerrorsthathaveanimpactonthebusinessprocess。Inordertologasaworkflowadministratorpleasefollowtheinstructionsinthedocumentprovidedbelow.Usefultransactionstoassistyouindailyworkflowmonitoring。Listedbelowareanumberofcommontasksthatyouwillusetohelpyouanalyseanddiagnoseworkflowerrorsandindailymonitoring.Ihaveattemptedtocatchagenericgroupoftasksthatcanbeusedtoanalysedifferentworkflows.Whenanalysingaworkflow,thefollowingtransactionswillhelpyouanalyseerrorsanddeterminesolutionsforworkflowmonitoring。Thesecanbeusedtoanalyseavarietyofdifferentworkflowsandscenarios。PA20–DisplayHRmasterdata.Usefultransactiontohelpdetermineiftheagentintheworkflowyouareinvestigatinghasthefollowingvalidattributes。348538825蠥334298295芕317277BEF篯242215E9D庝Infotype–0105communication–Intheorganisationalassignmentlookforastartandfinishdate。Thiswillhelpyoudeterminescenarioswherethecorrectagentisintheworkflowbuthe/shemaynotbeactivebecausetheirstartdatemaynotbetillthebeginningofthemonthforexampleinrelationtotheexecutionoftheworkflowyettheworkflowandthepositiontheyholdisactive.Solution–Speaktotheteamleaderintherelevantfunctionalareatodeterminethenextsteptobetaken.Infotype—0105communication–Checkthattheuserhasavalidemailaddress.ThisisimportantastheworkflowfindstheagentwhoistheholderofapositionandthendeterminestheagentsemailaddressfromtheirHRmasterdata.Solution–Ifthereisnoemailaddressintheusers0105infotype,thenaservicecallwillneedtoberaisedandassignedtothehelpdesktoresolve。Alsocheckthisinfotypeforthepositionandalsotheorgunitthepersonbelongstoo。UsethisinfotypeasacheckforaSAPusername。YouwillcomeacrossscenariosthatausermaybeactivebuthasnousernameinSAP。Solution–RaiseorpasstheservicecallontothehelpdesksothattheymayprocessaSAPusernamefortheuserinvolved.Infotype2001Absences–Veryusefulforcheckingtoseeifspecificleaverequestsdateshavebeenposted.ThiswillhelpidentifywhenworkingonleaverequestsiftheyhavepostedcorrectlyintoPA20。PTARQ-DisplayleaverequestCrucialtransactiontobeusedtodetermineastatusofleaverequest。Thistransactionallowsyoutolookattheworkflowbypersonnelandforeachleaverequestforthatperson.PO13D–DisplayPositionThistransactionisveryusefulfordeterminingpurchasinglimitstoaposition。WhenanalysingaworkflowinthePTParea,therewillbescenarioswherethepurchasinglimitsforaPRforanagenttoapprovemaynotbesufficient。Alsoveryusefulfordeterminingtherelationshipsforaposition.Thatiswhotheholderisofapositionandandifanyactingrolesareassignedtothisposition。Astheworkflowispositionalbasedwithapredetermined$$limitanyqueriesinyouranalysingwillthenneedtobediscussedwiththePTPfunctionalteam。PPOSE–Organisationandstaffingdisplay.Akeytransactiontousewhenidentifyingagents,theirpositionandtheirrelationshipintheorganisationalstructure。Alsoveryusefulfordeterminingacommonscenariooflookingforagentsinanactingroleinaorganisationalunit。SU01D–Usermaintenancep325837F47罇30351768F皏3115979B7禷37133910D鄍ﻨO3704890B8邸VeryusefulfordeterminingifaSAPusernameexistsforauserandiftheyhaveanemailaddressassignedtotheuser.SWI5–WorkloadanalysisVeryusefulforlookingintowhatworkitemsauserhasbeenassignedandalsowhattheuserhascompleted.OnceinSWI5youcandrillintotheworkflowandgototheworkflowcontainers.SWI6–DisplayworkflowobjectThistransactionisusedtoidentifyspecificworkflowsforaspecificworkflowobject。Someofthemorecommonbusinessobjectsusedinthistransactiontohelpanalysespecificworkflowtasks。BORobjecttypeBUS2009–PurchaserequestionsBUS2034–CustomercontractBUS2089–EmployeetripABAPclass/RIO/ZCL_WF_HSEC_CCIHT_IAL–HSEIncidentrecord/RIO/ZCL_WF_ERM_TIMESHEET–ERMTimesheet/RIO/ZCL_WF_MP_ESS_LEAVE–RIOMPESSLeaverequest/RIO/ZCL_WF_EMP_EXPENSES–RIOworkflowemployeeZ7066–CockpitdisplayonlyThisisthetransactiontousewhenidentifyingandanalysingEBYDOSdocumentissues。CBIH82–HSEEditincidentactionlog3428585ED藭q344548696蚖m25886651E攞272256A59橙392819971饱3347682C4苄ThisisthetransactiontousewhenidentifyingandanalysingHSEIncidents.PR05–TravelExpensemanagerThisisthetransactiontousewhenidentifyingandanalysingexpenseworkflows.VA43–DisplaycontractsThisisthetransactiontousetowhenyoustarttoanalyseCTCcontractworkflows.CJ20N–ProjectbuilderThisisthetransactiontousetoinvestigatecapitalprojectsforMPA.DailyActivitiesMonitoringonadailybasisensuresthatanyworkflowsthathaverunoveraperiodfromthenightbeforehavebeencheckedtoensurethatthebusinessprocesstheyarerelatedtobeworkingastheyshould。Checkingregularlythroughoutthedayalsoensuresperformanceandworkflowerrorsarekepttoaminimum。Belowisalistofreportsandtransactionthatshouldberunonaregular/dailybasistomonitorworkflow.SBWP–WorkflowAdministratorInboxLogonastheworkflowadministrator(userIDWF—ADMIN)andchecktheworkflowinbox。Actionalltasksandnotificationsasrequired.Thismayinvolveinvestigatingtheworkflow.Anexampleoftheprocessingthatmayberequiredforaworkitemwouldbetoforwardittothecorrectagent,modifydatainthecontainer,ortologicallydeleteit。Step1EntertransactionSBWPStep2ThebusinessworkplacenowappearsStep3;25439635F损232075AA7媧)$236535C65履2248357D3埓2990474D0瓐Highlighttheworkitemyouwishtoprocessandinvestigatefromherebytakingtheworkiteminthiscaseitis12976488andgointotransactionSWI1–selectionreportforworkitems.Thiswillnowtakeyoutoinvestigatetheworkflowissue。SeeBelowStep4ExecutetransactionSWI1。Step5BegininvestigatingStep6GotoAllErrorsundertheExtrasmenu。SeebelowStep7Thesystemwilldisplayallerrormessages,asshownbelow.Fromthisexamplewecanseethattheinfotype0105hasnotbeenmaintained。HR/MPshouldbenotifiedtosortthisissueout。SWI2_ADM1–WorkitemsWithoutAgentsExecutethistransactiontoprocessdialogworkitemsthatdonothaveanagent。Workthoughthelistofworkitemsanddeterminewhoshouldbesenteachitem。Forwardtheitemtotheappropriateperson,orlogicallydeletetheworkitemiftheworkflowisnolongerappropriate,e.g。iftheleavehasbeenapproved。SeeSectionHYPERLINK\l”_Workitems_Without_Agents"WorkitemsWithoutAgentsformoredetailsonhowtoprocessspecificworkitemswithoutagents。Belowisastepbystepastohowtodeleteoutaworkitem.SWPR–WorkflowRestartAfterErrorThisreportisusedtodisplayalistofworkflowerrorsandrestartthem。Youcanrunthisreportoveradaterangeandwillallowyoutoperformamassstartofworkflows。Step1m'^fe3321377D89綉2633266DC曜ExecutetransactionSWPR.Step2Highlighttheerroranddisplaylogofworkitem。Step3ClickontoallerrorsundertheExtrasmenu.Step4Theerrorcanbeidentified–inthisexampleitisaninfotype105meaningthereasonthiswasinerrorisbecauseworkflowcouldnotfindanemailtosendtheagentnotificationofapprovalforacourse。Step5ThisisinerrorduetoHRmasterdataandinvestigationswoulceedwithMPpersonneltofindoutwhythereisnoemailaddressforthisagent.SWI2_DEAD–WorkitemDeadlineMonitoringThisreportallowsyoutoidentifytaskswithdeadlines。Step1Youcanrunthisreportbydaterangeandalsobyworkflowtaskifyouwish.Step2Onceexecuted,viewthenotificationStep3ClickintotheHSEincidentandthistakesyoutotheworkitemintheUWLandfromyoucanchecktheHSEincidentwhichinthiscaseis28308.Step4ﻬR322217DDD緝,ﻺ362408D90趐TFromherewehavedeterminedthatthedeadlinedateshavebeenreachedandthatwenowneedtoidentifywhothepersonresponsibleissothatwecanadvisethemtoactiontheworkflowitem。Todothisweclickonthelogandgotothecontainertoidentifythepersonresponsible.Seebelowsteps.Step5Thiswilltakeyoutothetechnicalworkflow.FromhereyouwillthengotothecontainertabbelowStep6Insidethecontainer,findthepersonnelobjectandinthiscasethenumberwefindis307271=XinguanZhang。Step7IwouldthenadviseXinquanZhangoftheoutcomeoftheinvestigations.21。4.1–PurchaserequisitionnoagentsStep1IdentifythePRandworkitem.Andworkitemis28348697AlsointheorgstructureIhavefoundthepartiesinvolved.StuartHullcreatedthepurchaserequisitionandGregLynewillapproveit。Solution–AninterestingcasewherethePRvalueislessthen$100.00butbecauseStuartHullisacontractorandalsothepersonthatcreatedlineitem,hecannotapprovethelineitem.HencetheworkflowtasktoapprovethePRinGreg'sUWL.AsyoucanseethepurchaselimitforHullis$0。AnemailorphonecalltoGregtoadvisehimtoapprovethiswouldbeproactive–thatisbeforetheworkflowreachesthedeadlinedate.WhenitreachesthedeadlinedateitthetaskwillthenescalatetoGregLynessuperior。SWI2_DIAG–DiagnosticsofWorkitemsContainingErrorsStep1Runthereportforthecurrentdate.353478A13訓356248B28謨286496FE9濩324997EF3绳2499361A1憡Step22.6SWU2–RFCMonitoringThistransactionistomonitorthetransactionalRFC'sforWORKFLOW_LOCAL_500.Step3GothelogfortheworkiteminquestionStep4GotoerrorstabinextrasStep5IdentifyerrorinlogWeeklyActivitiesSWU3–AutomaticworkflowcustomisingCheckallworkflowrelatedbackgroundjobsarerunningintheproductionenvironment.Thisdesignatedbyagreentickagainsteachjob。Step1GointoSWU3thenextscreenthatwillcomeupwillhaveatitle‘MaintainRuntimeenvironment’WithinthislisttheonlyjobthatshouldhaveaXagainstitisschedulebackgroundjobforconditionevaluation.NB–IfforanyreasonthereisaredcrossagainstanyotherjobthennotifyRTSSimmediately.SWEQADM–EventQueueadministrationr}OD366028EFA軺02909671A8熨7Thistransactionisusedforeventqueueadministration。Whiletheeventqueuewasswitchedofferrorswitheventshavebeenidentifiedandmaintained.GotothelinkageswitherrorstabtoviewtheerrorsClickonthebrowsertabascircledbelowThiswillthentakeyouthroughtotheeventqueuebrowserortransactionSWEQBROWSERYouwillneedtoensureyouhavethecorrectobjecttype,eventstatus,meaningisitreadytobedeliveredorhasitalreadybeendelivered,andthecreationtimeintheeventqueue。Clickonrefreshordisplayworkitem。Alistwillthenappearforthedesiredobjecttype.Youwillthenneedtostarttoinvestigatewhytheerrorhasoccurred。ThebestwaytodothiswouldbetousetransactionSWI6–Displayworkflow/selectanobject。RSWELOGD–DeleteEventTraceTheeventtraceisturnedonintheproductionsystem.Eachweek,oldeventtracesmustbedeletedfromthesystemusingtransactionRSWELOGD.Weonlykeep1monthofeventtraces,sousethe‘DateTriggered'selectionfieldtodeleteanytracesolderthen1month。MonthlyActivitiesSM37Checkthatthefollowingworkflowjobsarerunning–SWWERRE–InitiatesthereexecutionoffailedbackgroundjobsSWWDHEX–thisjobevaluatesworkitemswithdeadlinesandinitiatesthedeadlineresponseSWU3–Automaticworkflowcustomising.Checkalljobsinrunmaintainenvironment。Step1GotoSM37andputinthefollowingdetails。2T339238483蒃215055401吁407059F01鼁W38750975E非sStep2Checkthattherearenoerrorsfortherelevantjobsthatarerunning.SolutionstoWorkflowErrorsThefollowingerrorshavebeenencountereddaily。Redirectingandforwardingworkflowstocorrectagents。CommonerrorspickedupfromdailymonitoringintransactionSPWRandSWI2_DIAG.HRdataissue.Missingagentsandrecalculatingagentsfromtheorgstructure。HRdataissueAgedworkflows—InformingagentsofdeadlinesreachedforworkflowinbusinessprocessesUsertraining–Asolutionthatwouldhelpmanyworkflowissuesisthecorrectandtimelyuseoftheuniversalworklist.Thisiscurrentlyanongoingissueinallmoduleslinkedtoprocessingintheuniversalworklist。TransactionsusedtosolveissuesinworkflowSWI5–WorkloadanalysisThisallowstheadministratortogodirectlyintotheworkitemsthatareintheusersuniversalworklist.IfinditveryusefultouseasitallowsmetogostraightintothelogoftheworkitemtoinvestigateparticularlyifIhavetheuseronthephoneandtheissueneedstoberesolvedquickly.InselectresponsibilityusetypeUSandtheIDoftheuserisalwaystheSAPusername。Select‘WorkItemstobeCompleted‘asthetypeofanalysis,asthiswillshowyouwhatiscurrentlyintheusersUWL.Youcanifyouwish,runbytaskbutthiswillrestrictyoutoitemsonlyrelevanttotheworkitemsofthetaskyouhaveselected。Step2ThenextscreenshotbelowshowsyouwhatworkitemsarecurrentlyintheusersUWL.Fromhereyouwillclickonthedesiredworkitemtoinvestigatetheissuefurther。Step3Step4Thenclickonthelogicontotakeyoutothetechnicaldetailstoinvestigatefurther.SalesOrderThefollowingerrorwilloccurforasalesorderifthesalesorderhasbeendeletedorarchived,i。e。itnolongerexistsinthesystem。3785793E1鏡402589D42鵂38026948A钊3883497B2鞲294587312猒ﻳtmYoumustconfirmthatthesalesorderdoesnotexist,bytryingtodisplayitusingtransactionVA03。Onlyimplementthefollowingsolutionifyouhaveconfirmedthatthesalesorderdoesnotexist.SolutionWorkflowswiththiserrorcannotberestartedorfixed.Thesolutioninthiscaseistologicallydeletetheworkflow。CapitalCommitmentProjectTherearetwopossibledataerrorsthatcanoccurintheCapitalCommitmentProjectworkflow:ProjectmanagerhasbeenterminatedorhasnoSAPuserIDininfotype0105GeneralmanagercouldnotbedeterminedfortheprojectmanagerProjectManagerErrorTheworkflowlogwillonlydisplaythestepsshowninthescreenshotbelow.ProjectManagerSolutionEmailtheMPAFunctionalteamwiththeIDoftheprojectandthedetailsoftheerror。Theywillhavetocontactthebusinesstofindoutthecorrectdata。IFtheprojectmanagerwasterminated,theMPAteamwillemailyouthecorrectPERNRoftheprojectmanager.ModifythecontaineroftaskTS90000030‘Userpersonnelnumber’。Inthistaskcontainer,changetheelementPersonnelNumbertothecorrectone。ThenchangetheworkitemtextonthistasksothatitdisplaysthecorrectPERNR。Finally,restarttheworkflow。IftheprojectmanagerdidnothaveanSAPuserID,oncethishasbeenfixedyoucanjustrestarttheworkflow。GeneralManagerErrorTheworkflowlogwillonlydisplaythestepsshowninthescreenshotbelow。GeneralManagerSolutionEmailtheMPAFunctionalteamwiththeIDoftheprojectandthedetailsoftheerror。Theywillhavetocontactthebusinesstofindoutthecorrectdata.OnceyouhavetheuserIDofgeneralmanager,youwillneedtoupdatetheworkflowcontainerwiththisdata。ChangetheemptyworkflowcontainerelementGeneralMgrUserObjectsothatitcontainstheSAPuserIDofthegeneralmanager。ThenmodifythecontaineroftaskTS90000015‘CreateObjectReferencetoUser’.Inthistaskcontainer,updatetheelementsUserandUserObjectwiththegeneralmanager’suserID.210595243剃fﻴX335618319茙349008854衔316067B76筶202504F1A会Finally,restarttheworkflow。TripApproval(WS99000113)TerminatedPositionErrorIftheworkflowhaserroredbecausetheemployeewhotookthetriphasnowbeenterminated,theworkflowlogwillappearasbelow.TerminatedPositionSolutionIntransactionPA20,determinethepositiontheemployeeheldpriortobeingterminated。ChangethetaskcontainerinstepSYSTEM:InstantiatePosition99999999(node117).ChangethevalueofelementOBJECT_KEYfrom99999999totheemployee’spreviousposition。ChangetheworkitemtextoftaskSYSTEM:InstantiatePosition99999999,sothatitalsodisplaysthepreviouspositioninsteadof99999999.Thenrestarttheworkflow.HSEIncidentLog(WS99000081)MethodADD_NOTIFIED_RECIPIENTSErrorThemethodADD_NOTIFIED_RECIPIENTSintaskTS99000341errorswiththeexceptionCX_SY_OPEN_SQL_DBbecausethemethodistryingtoinsertarecordintoSAPtable/RIO/ZTE_WFEXCLthatalreadyexists。ThetasktriestoaddthevalueintaskcontainerelementIT_RECIPIENTSintotable/RIO/ZTE_WFEXCL。MethodADD_NOTIFIED_RECIPIENTSSolutionChangethecontainerdatafortaskTS99000341.ClearthevalueinelementIT_RECIPITENTS,thenrestartthetask。LMSCancelTraining(WS99000060)Thisworkflowmayerrorwiththemessage‘NoEmailaddresshasbeenmaintainedforstaffnumber9999999’。Ifthisisthecase,theworkflowcanbelogicallydeletediftheEmployeeSubgroup=11,13or22.TochecktheEmployeeSubgroup,openthecontaineratthemainworkflowlevelandexpandtheParticipationcontainerelement。Seescreenshotbelow。LMSCancelTraining(WS99000071)Thisworkflowmayerrorwiththemessage‘NoEmailaddresshasbeenmaintainedforstaffnumber9999999'。Ifthisisthecase,theworkflowcanbelogicallydeletediftheEmployeeSubgroup=11,13or22。TochecktheEmployeeSubgroup,openthecontaineratthemainworkflowlevelandexpandtheParticipationcontainerelement.Seescreenshotbelow.AlertManagement033114815A腚3088278A2碢ﻺ357098B7D譽3757992CB鋋Inordertomonitortheworkflowinaneffectivemanner,analertmanagementsystemneedstobeputinplacetoalerttheadministrator.ThiscouldbedoneforexampleviaMicrosoftoutlookorinSWBP.Conditionsforalertingtheworkflowadministratorareconfiguredandpredefined.Whenanalertistriggeredandthedefinedconditionsaremetthenpre-determinedpeopleorpartiesareinformed.Onceanalertmessageissent,itcanbeforwardedontointerestedpartiesandworkgroups,howeverthesecategorieshaveyettobedefined.Thisisstillworkinprogress。WorkitemsWithoutAgentsTravelWorkItemsTheUSbusinesseshavetakenthedecisiontonotpopulateseniorpositionsintheorgchartwithholders。AllseniorUSAbasedpositionswillthereforeappearvacantintheorgchart。Theworkpracticeforthissituationistoemailalistoftheworkitemdescriptionstotheappropriatecreditcardadministrator。Theadministratorthenneedstosendoutanemailtoeachpersonaskingthemtogetthetripsapprovedbytheirmanageroutsideoftheworkflowprocess。Onceaconfirmationhasbeenreceived,theadministratorcanthenapprovethetripsinPR05.ThereisnothingtheWorkflowAdministratorcandoifthemanagerisnotinthesameorganisationstructureortheorgstructureisnotpopulated。BelowareexamplesofthetypesofworkitemsfortravelthatcanappearintheWithoutAgentslist,andinstructionsonhowtoprocessthem.TASK:ApproveTrip0130000624TypeOutofPocketExpensesforEmployeeWilliamChampionChecktheorgcharttoseeifthereareholdersofpositionssuperiortotheemployee。Ifthereareonlyvacantpositionsintheorgchartabovethisemployee,logicallydeletetheworkflow。NOTIFICATION:OutstandingCreditCardTransactionsNotAssignedbyScottBeerForwardthisworkitemtotheappropriatecreditcardadministrator.Therearedifferentadministratorsineachcountry。CheckwiththePAMfunctionalteamtodeterminewhothisadministratoris.NOTIFICATION:ApprovernotfoundforTrip0010000163OpentheworkflowlogonthisitemandchecktheLONG_TEXTcontainerelementtodeterminethepersonnelnumber.ExecutetransactionPR05tofindthetripforthisemployeeandtripnumber.Ifthistripisnotdisplayedinthelistoftripsfortheemployee,youcanlogicallydeletethenotificationworkflow.IfthetripisdisplayedinPR05,runtransactionSWI6usingBORBUS2089tofindalltheworkflowsforthisemployeeandtripnumber.Checkthestatusoftheoriginaltripapprovalworkflow.Ifthetriphasbeenapproved,thisnotificationisnolongerneededandcanbelogicallydeleted。Ifthetripstillrequiresapproval,findoutwhoshouldapprovethetripandforwardtheapprovalTASKtothatposition。Youcanthenlogicallydeletethenotificationworkitem.LeaveWorkItemsTherearetwotypesofdialogworkitemsforleave;theapprovaltaskandanescalationnotification.Theseworkitemsmustbeprocessedasdescribedbelow.b295427366獦eE277566C6C汬*TASK:PleaseprocessVacationRequestforBruceWhiteDisplaythelogforthisworkflow.Inthecontainer,expandelementREQsothatthestatusisdisplayed.IfthisstatusisNOT=SENT,thenyoucanexecutethisnotificationandcompleteitbecauseitisnolongernecessary。However,ifthestatus=SENT,thenyoumustfindtheappropriatepersonintheorgcharttoforwardthisnotificationto.LookintransactionPTARQtoseewhomtheemployeenominatedastheNextAgent.Thisisthepersonthatshouldhavereceivedtheapprovalworkitem。NOTIFICATION:LeaveRequestforJeffWeedinghasbeenescalatedClickontheglassesicontodisplaytheworkitem。Intheworkitemdescriptionyouwillfindthedatesoftheleave.UsethisinformationtofindtheassociatedleaverequestintransactionPTARQ。IftheleaverequesthasastatusNOTequaltoSENT,thenyoucanexecutethisnotificationandcompleteitbecauseitisnolongernecessary.However,ifthestatus=SENT,thenyoumustfindtheappropriatepersonintheorgcharttosendthisnotificationto。HSEIncidentWorkItemsThefollowinginstructionsforforwardingHSEworkitemsshouldonlybeappliedtorecentworkitems。Iftheworkitemisoveramonthold,pleaseseetheHSEFunctionalteamfordirectio

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