国际商务文化与礼仪介绍-Chapter One An I

国际商务文化与礼仪介绍ChapterOneAnIntroductiontoInternationalBusinessCultureandEtiquette目录TheImportanceofBusinessEtiquette商务礼仪的重要性CONTENTSThePrinciplesofBusinessEtiquette商务礼仪的原则01Realizethenecessityoflearningbusinessetiquette.02Analyzetheconceptofetiquettetheoreticallyandrecognizethecharacteristicsofetiquette.03Cultivatethecross-culturalawarenessinbusinesscommunication.Objectives（学习目标）Testyourself（自我测试）WhenyouhaveabusinessmeetingintheUK,youshouldA.getdowntobusinessstraightawayB.spendtimeeatinganddrinkingandgettingtoknoweachother01Themostill-manneredthingtodoatabusinessmealisA.orderalotoffoodB.useacellphone02Testyourself（自我测试）YouhaveameetingwithaclientbutareexpectingacallyoushouldA.turnyourcellphoneoffB.tellyourclientyouareexpectingaphonecall03Whenyoureceivesomeoneelse’sbusinesscardyoushouldA.immediatelypassthemyourbusinesscardB.lookatthecardandacknowledgeit04Testyourself（自我测试）Whenexpressingthankstoabusinessclientwhohasgivenyouagift,youshouldA.sendane-mailbecauseitisfasterandmoreefficientB.sendahandwrittennote05TheImportanceofBusinessEtiquette商务礼仪的重要性ChapterI1.TheConceptofBusinessEtiquetteWhenevertwopeoplecometogetherandtheirbehavioraffectsoneanother,youhaveetiquette.Etiquetteisnotsomerigidcodeofmanners;it’ssimplyhowpersons’livestouchoneanother.EmilyPostEtiquetteisaboutbuildingrelationships2.Whyshouldwelearnbusinessetiquette?01Theyincreasethequalityoflifeintheworkplace.02Theycontributetooptimumemployeemorale.03Theyembellishthecompanyimage.04Theyalsoplayamajorroleingeneratingprofit.Goodmannersarecost-effectiveThePrinciplesofBusinessEtiquette商务礼仪的原则

Chapter2TheessenceofetiquetteThethreeprinciplesthatgovernalletiquetteConceptlookatthecurrentsituationandassesshowitaffectseveryoneinvolvedsincerelyconsiderate,respectfulandhonest1.ConsiderationThethreeprinciplesthatgovernalletiquetteAllowtherealyoutothriveGiveyoutheskillsandconfidencetobuildthebestrelationshipspossibleGiveyoutheopportunitytobesuccessfulFunctions

1.ConsiderationImportanceThethreeprinciplesthatgovernalletiquetteLookathowyourpossibleactionswillaffectothersinthefuture

TheessentialetiquetteininterpersonalcommunicationConcept2.RespectThethreeprinciplesthatgovernalletiquetteNotinterruptingtheother’sconversationListeningtotheothersattentivelyRememberingthenamesofnewacquaintancesReplyingpromptlytothelettersphonecallsandmessagesHow2.RespectThethreeprinciplesthatgovernalletiquetteConceptTheessentialetiquetteininterpersonalcommunication.Themoreconsiderate,respectful,andhonestbusinesspeoplesincerelyaretooneanother,thebettertheirrelationshipswillbewithco-workers,employees,cu