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跨境电子商务英语Unit9
Cross-BorderE-CommerceLogisticsandWarehousing
UnitObjectives:
Learnthepackingmaterialsofcross-bordere-commerce.
Learnaboutinternationallogisticschannelswithoverseaswarehouses.Learnaboutthedeliverytrackingandtransportationtime.Unit9Cross-BorderE-CommerceLogisticsandWarehousing
1LogisticsChannels23CONTENTS目录DeliveryTrackingandTransportationTimePackaging1Packaging1.Matchthepictureswiththerightwordsorexpressions,andwritedowntheirChinesemeanings.Warming-upPart1PackagingA.woodencase_________________________________________________________________________________D.cartonF.bubblebagB.bubblecolumnC.EPEspongeE.tapeDoyouknowtheChinesenamesofthesepictures?Warming-up木箱_________________________________________________________________________________纸箱气泡袋气柱珍珠棉胶带Part1PackagingWarming-up2.GroupDiscussion.Workingroupsanddiscusswithyoupartner(s)thepackagingproblemsyouhavecomeacrosswhenreceivinganorder.Tellyourpartner(s)whatyouwilldotoavoidthepackagingcomplaintsfromyoucounterparts.Part1PackagingListeningListentothefollowingsentencesandfillintheblanks.Part1Packaging(1)Whenthepostalclerk__________________yourorder,checkthe_______________beforesigningforit.(2)Wehavenowadoptedcartonpackinginsteadof__________________.(3)Asto__________________,wewillpackeachordertoonecarton,thusyourorders__________________.(4)Youwillgetitsoon.Pleasenotethatpackage__________________.(5)Weseldomusewoodencasessinceitwillbeawasteof__________________,andaddmorelogistics__________________.deliverscartonwoodencasespackagingcanbesafedeliveryspaceandpackingcostsListeningListentothefollowingsentencesandfillintheblanks.Part1PackagingSpeakingCustomerAandCustomerserviceBaretalkingaboutthepackagingrequirementsforthefactoryandshippingagent.Pleasetrytoroleplaythefollowingdialogue,especiallypayattentiontotheunderlinedparts.Part1PackagingTips:Atanytime,weshouldalwayspossessexcellentprofessionalqualityoflove,dedication,andexcellence.UsefulExpressions1(1)Whatareyourrequirementsforthepackaging?(2)Whatcolorofgiftboxesandstrawmaterialwouldyouliketouse?(3)ButIthinkgoldisagoodchoiceanditisavailable.(4)Pleasemakesurethat(5)Pleasedon’tworryaboutthat.(6)Pleasehandlewithcare.
(7)Thankyouforchoosingus.
你们对包装有什么要求?你想用什么颜色的礼品盒和填充材料?但我认为金色是一个不错的选择,并且有现货可用。请确保请不要为此担心。请小心轻放。感谢您选择我们。Part1PackagingSpeakingA:I’msatisfiedwiththequalityofyourporcelainfigurines.B:Thankyou.Whatareyourrequirementsforthepackaging?A:Iwanteachfigurepackageinacoloredgiftboxwithstrawmaterialunderitforinnerpackagingandaplasticapparentcoveroverthetopofthebox.B:Whatcolorofgiftboxesandstrawmaterialwouldyouliketouse?A:Whataboutanassortedmixofyellowandpink?Iwanttousegiftboxesandstrawmaterialinthesamecolor.B:Sorry,wedon’thaveitinpink.ButIthinkgoldisagoodchoiceanditisavailable.A:OK.Thatwillbefine.Pleasemakesurethattheboxesarestrongenough.B:
Pleasedon’tworryaboutthat.A:OK.Pleasehandlewithcare.B:Ofcourse,wewill.Thankyouforchoosingus.Part1PackagingReadingReadthepassagewiththesequestionsinyourmind:WhatshouldbepaidattentionwhenyoubuysomethingonCBECplatforms?Doyouthinkagoodpackagingisimportantwhenpurchasingsomethingonline?Whyorwhynot?Part1PackagingTips:Weshouldcultivatethesustainabledevelopmentconceptofgreen,environmental-friendly,andrecyclingpackaginganddeveloptheprofessionalspiritofintegrity,professionalism,andinnovation.condition/kənˈdɪʃn/n.情况presentation/ˌpreznˈteɪʃn/n.展示doorstep/ˈdɔːstep/n.门阶impression/ɪmˈpreʃn/n.印象loyal/ˈlɔɪəl/adj.忠诚的consistently/kənˈsɪstəntli/adv.一贯material/məˈtɪəriəl/n.材料essential/ɪˈsenʃl/adj.必要的equally/ˈiːkwəli/adv.同样地critical/ˈkrɪtɪkl/adj.决定性的fragile/ˈfrædʒaɪl/adj.易碎的respondent/rɪˈspɒndənt/n.调查对象purchase/ˈpɜːtʃəs/v.购买indicate/ˈɪndɪkeɪt/v.表明vendor/ˈvendər/n.卖家recycle/ˌriːˈsaɪkl/v.循环使用recyclable/ˌriːˈsaɪkləbl/adj.可回收的dispose/dɪˈspəʊz/v.处理cardboard/ˈkɑːdbɔːd/n.硬纸板exceed/ɪkˈsiːd/v.超出expectation/ˌekspekˈteɪʃn/n.预期innovative/ˈɪnəveɪtɪv/adj.创新的unbox/ˌʌnˈbɔks/v.开箱generate/ˈdʒenəreɪt/v.形成potential/pəˈtenʃl/adj.潜在的competitive/kəmˈpetətɪv/adj.有竞争性的WordsandExpressions:Part1PackagingCBEConlinebusinessesarefocusingmoreandmoreontheconditionandpresentationofpackageswhentheyarriveatthecustomers’doorstep.跨境电子商务的在线业务越来越关注包裹到达客户手上时的状态和外观。Notonlyareproperly-sizedboxesessential,choosingpackagingmaterialthatofferstherightprotectionisequallyimportant.不仅选择合适大小的包装盒很重要,选择能为商品提供保护的合适的包装材料也同样重要。Usingrecyclablepackagingmaterialnotonlybenefitstheenvironment,butalsomakesyourcustomersfeelgoodaboutbuyingyourproducts.使用可回收的包装材料不仅有利于环境保护,而且能让买家在购买产品时感到满意。Keysentences:Part1PackagingExercises:(1)Usethewordsintheboxtocompletethesentencesbelow.①OnlybykeepingdowncostswillAmericamaintainits________________advantageoverothercountriesorregions.②Plasticpollutioncandamagethe________________ecosystem.③ThesemoderntoothbrushesofthisCBECcompanyaremadefrom100%________________material.④Reviewpageisoneofthe________________pagesyoushouldincludeonyouronlineshopwebsite.⑤Hewasoneofthemostcreativeand________________managersinthefieldofCrossBorderE-Commerce.competitivefragilerecyclableessentialinnovativecompetitiverecyclable
essential
innovative
fragilePart1PackagingExercises:(2)Fillintheblankstocompletethetranslationofthefollowingsentences.①垃圾破坏环境,而且处理起来的代价也很大。Rubbishdamagestheenvironmentand__________________________________.②今年这家新兴起的跨境电子商务公司营业额超出所有人的预期。Theturnoverofthestart-upcross-bordere-commercecompanyhas__________________________________thisyear.③你永远只有一次机会去打造第一印象。Youonlygetonechanceto__________________________________.④每位被调查者都会被问及一连串关于购物习惯的问题。_________________________________aseriesofquestionsabouttheirshoppinghabits.⑤变得更环保是一种趋势,它远远超出了商业范畴。______________________________________isatrendthatgoeswellbeyondbusiness.itisexpensivetodisposeofexceededallexpectationsmakeafirstimpressionEachrespondentwillbeaskedBecomingmoreenvironmentally-friendlyPart1PackagingExercises:(3)Answerthefollowingquestions.①Willpackagingmaterialdeterminecustomers’purchasingtheproducts?
4outof5surveyrespondentssaidthatpackagingmaterialwasimportanttothemindeterminingwheretheypurchasetheirproductsfrom.②Whatarethebenefitsofrecyclablepackagingmaterial?Usingrecyclablepackagingmaterialnotonlybenefitstheenvironment,italsomakesyourcustomersfeelgoodaboutbuyingyourproducts.Part1Packaging(3)Answerthefollowingquestions.③Whatarethebenefitsifyouexceedcustomerexpectationsintermsofpackaging?Innovativepackagingwillcreateapositiveunboxingexperienceforyourcustomersandcangeneratepositivereviewsonlineandonsocialmedia.④Willthepackaginginfluenceyourpurchasinghabits?Giveanexample.Itdepends.SomepeoplefocusonthepriceandcarealittleaboutthepackageExercises:Part1Packaging2LogisticsChannels1.SearchfromtheInternetabouttheinformationinTable9.1forthefollowingtypesofinternationallogistics,andfillintheboxesWarming-upPart2LogisticsChannelsExpressMailServiceisaninternationalExpressMailServiceoperatedbytheUpUandprovidedbyChinaPostwithinthePeople'sRepublicofChina.Thisbusinessenjoyspriorityincustoms,aviationandotherdepartments.Itdeliversvariousdocumentsandarticlessuchasinternationalanddomesticemergencyletters,documentsandmaterials,financialbillsandcommoditysamplestouserswithhighquality.UPS,theworld'slargestpackagedeliverycompany,beganmorethanacenturyagowitha$100loantojumpstartatinymessengerservice.Today,UPSiscustomerfirst,peopleled,innovationdriven.It’spoweredbymorethan495,000employeesconnectingmorethan220nationsandterritoriesacrossroads,rails,air,andocean.Part2LogisticsChannelsFedExCorp.providescustomersandbusinessesworldwidewithabroadportfoliooftransportation,e-commerce,andbusinessservices.Itsnetworksoperateindependentlytodeliverthebestservicetocustomerswithoutcompromise.FedExLogisticsprovidesafullsuiteofsupplychainsolutions,specialtytransportation,crossbordere-commercetechnologyservices,customsbrokerage,andtrademanagementtoolsanddata.TNTExpressoffersaninternational,door-to-doornetworkacrossmorethan200countries/territories.Itsfast,extensiveroadnetworkacrossEuropeprovidesawiderangeofdeliveryservicestomeetyourcustomercommitmentsandexpandyourreach.TNTconnectEuropewithmorethan55,000tripsbyroadeachweek.Part2LogisticsChannelsThemainbusinessscopeoftheChinaPostincludes:domesticandinternationalmaildeliveryservices,circulationofnewspapers,journalsandbooks,stampissuing,productionandsaleofphilateliccollections,postalremittanceservices,confidentialcorrespondencecommunication,postalfinancialservices,postalexpressdeliveryandlogisticsservices,e-business,avarietyofpostalagencybusinessesandotherbusinessesasallowedbythestate.DHListheglobalmarketleaderinthelogisticsindustry.DHLcommitsitsexpertiseininternationalparcel,express,airandoceanfreight,roadandrailtransportation,contractlogisticsandinternationalmailservicestoitscustomers.Part2LogisticsChannelsAnswers:Warming-upLOGONameFromDuration(businessdays)Feature
EMSUniversalPostalUnion3~15relativelycheapandstrongcustomsclearance
UPSAmerica2~4Theworld'slargestexpresscompany;slightlymoreexpensivebutfaster
FedExAmerica2~4slightlymoreexpensivebutfaster
TNTHolland3~5ThelargestexpresscompanyinEurope;fastandcheapinWesternEuropeancountries
DHLGermany2~6widecoverageofmanyoutlets;verygoodservice
ChinaPostChina15~60cheaperbutslower;donotacceptitemswithbatteryPart2LogisticsChannelsWarming-up2.GroupDiscussion.Workingroupsandtellyourpartner(s)howmuchyouknowaboutinternationaldeliverycompaniesandgivereasonsforyourpreferencesforanyofthem.Part2LogisticsChannelsListeningThebuyerwantsexpressshippingandisnowtalkingwiththeselleraboutanotherlogisticschannel.Listentotheirdialogueandanswerthefollowingquestions.Part2LogisticsChannels(1)Accordingtothebuyer,whatisthedifferencebetweenEMSandUPS?______________________________________________________________________________________________________________________
(2)Howwilltheorderfinallybeshipped,viaEMSorviaUPS?___________________________________________________________
(3)Whycannottheorderbeshippedtoday?_____________________________________________________________________________________________________________________
Accordingtothespeaker’sexperience,ordersarenormally2to4daysearlierviaUPSthanviaEMS.TheorderwillbeshippedviaUPS(sincethebuyerinsist).Becauseitislatenowintheseller’scountry(andtheexpresscompanyhasstoppedcollectingparcels).ListeningListentothedialogueandanswerthefollowingquestions.Part2LogisticsChannelsSpeaking
Practicechoosingthepropershippingcompanyinthegivensituations,usingtheinformationinTable9.2.Part2LogisticsChannelsTips:Atanytime,weshouldhavedialecticalandcriticalthinkingability.Table9.2InformationofShippingCompanyShippingCompanyReasonsEMSItneedstobefastersincetheorderisurgentE-PacketIttakesmuchlongerthanexpected.I’dratherpayextramoneyorshippingviaFedExUPSIwouldchooseTNTforitsbestservice,ifIcouldDHLOneofmyglassesshippedbythiscompanywasbrokenlasttime,soIdon’tliketousetheexpresscompanyanymorePart2LogisticsChannelsExample:Seller:UsuallyI’llhavegoodsshippedviaChinaPostforfree.Whatdoyouthinkofit?Buyer:Itisgoodtohavefreeshipping,butI’mafraidChinaPostmailscannotreachmycountry.ReadingReadthepassagewiththesequestionsinyourmind:Whatdoestheword“warehouse”mean?Canyougiveabriefdescription?Whichonedoyouthinkismoreimportant,awarehouseorafactory?Part2LogisticsChannelsTips:Beforemakingdecisions,weshouldalwaysbethoughtfultoensurecompany’sandnationalinterests.overseas/ˌəʊvəˈsiːz/adj.海外的warehouse/ˈweəhaʊs/n.仓储proportion/prəˈpɔːʃn/n.比例export/ɪkˈspɔːt/n.出口shorten/ˈʃɔːtn/v.缩短status/ˈsteɪtəs/n.状态tracking/ˈtrækɪŋ/n.追踪transshipment/trænsˈʃɪpmənt/n.转运postal/ˈpəʊstl/adj.邮政的restriction/rɪˈstrɪkʃn/n.限制volume/ˈvɒljuːm/n.体积valuables/ˈvæljuəblz/n.贵重物品courier/ˈkʊriə(r)/n.快递emergence/ɪˈmɜːdʒəns/n.出现equivalent/ɪˈkwɪvələnt/adj.相等的traffic/ˈtræfɪk/n.流量exposure/ɪkˈspoʊʒər/n.曝光category/ˈkætəɡəri/n.种类intense/ɪnˈtens/adj.强烈的conducive/kənˈdjuːsɪv/adj.有助于word-of-mouthn.口碑accumulate/əˈkjuːmjəleɪt/v.累积requirement/rɪˈkwaɪəmənt/n.要求relatively/ˈrelətɪvli/adj.相对地obstruction/əbˈstrʌkʃn/n.障碍hinder/ˈhɪndər/v.阻碍foldingbeds折叠床blueocean蓝海(电商术语,指竞争不激烈的领域/品类)WordsandExpressions:Part2LogisticsChannels
Accordingtomarketresearch,amongthebigsellerswithamonthly-salesofmorethan500,000dollars,55%ofthesellerswanttobuildtheirownwarehouses.Keysentences:据市场调查显示,在月销售额超过50万美元的大卖家中,55%的卖家希望建立自己的仓库。Throughoverseaswarehousesproductsaredirectlydeliveredlocally,whichgreatlyshortensthedeliverytime.通过海外仓产品直接在当地发货,这大大缩短了交货时间。Postalpackagesandinternationallogisticshavecertainrestrictionsontheweight,volumeandvalueoftransporteditems,solargeitemsandvaluablescanonlybeshippedbyinternationalcourier.邮政包裹和国际物流对所运送的物品的重量、体积和价值都有一定的限制,因此大件物品和贵重物品只能由国际快递运送。Part2LogisticsChannelsExercises:Tellwhethereachofthefollowingstatementsistrue(T)orfalse(F).①___________Morethanhalfofsellerswanttobuildtheirownwarehouses.②___________Overseaswarehousesshippingcangreatlyreducethedamageandpacketlossrate.③___________Overseaswarehouserequireslargeoccupiedfunds,soitisimpossibletoreducethelogisticscosts.④___________Overseaswarehousesbreaktherestrictionsontheweight,volumeandvalueofthegoods.⑤___________Therearespecialrestrictionsonproductsinoverseaswarehouses.FTFTFPart2LogisticsChannelsExercises:(2)Fillineachblankwiththecorrectformofthegivenword.①Thenewtechnologycanhelplowerdevelopmentcostsand____________deliverytime.(short)②The____________ofcross-bordere-commercehaschangedthepatternofChina’sforeigntrade.(emerge)③Iftheywanttochangeaniteminthebudget,theywillhavetopropose____________cutselsewhere.(equivalence)④Whatwasthe____________ofeachmaintransactioninCBEC?(percent)⑤AlltheCBECcompanieswanttogetanenormousamountof____________onthewebsites.(expose)shortenemergenceequivalentpercentageexposurePart2LogisticsChannelsExercises:(3)Translatethefollowingsentencesbyusingtheprovidedexpressions.①海外仓有助于减少跨境电子商务的物流成本。(beconduciveto)___________________________________________________________________②在最近的数十年,宝洁公司一直是世界口碑营销活动的先锋。(word-of-mouth)______________________________________________________________________________________________________________________________________③跨境电子商务运营实习使我积累了许多经验。(accumulate)______________________________________________________________________________________________________________________________________OverseaswarehousesareconducivetoreducethecostsoflogisticsofCBEC.Inrecentdecades,P&Ghasbeenattheforefrontofwordofmouthmarketingcampaignsaroundtheworld.IhaveaccumulatedalotofexperienceduringtheinternshipoftheoperationofCBEC.Part2LogisticsChannelsExercises:(3)Translatethefollowingsentencesbyusingtheprovidedexpressions.④产品缺陷事件可能会妨碍谈判双方的进程。(hinder)______________________________________________________________________________________________________________________________________⑤货物如果转运,我们得多付运费。(transshipment)___________________________________________________________________Aproductdefectincidentmayhindertheprogressofbothsidesofthenegotiation.Incaseoftransshipment,wehavetopayextratransportationcharges.Part2LogisticsChannels3DeliveryTrackingandTransportationTimeLearnthefollowingexpressions,andwritedowntheirChinesemeanings.PuttheminorderaccordingtothedeliverytrackingstatusWarming-up(1)shipped(2)shippingsoon(3)outofdelivery(4)delivered(5)intransit(6)instorage(7)givetrackingnumbertothebuyer(8)informthebuyertosignandcollecttheparcelPart3DeliveryTrackingandTransportationTimeAnswers:Warming-up(1)shipped(2)shippingsoon(3)outofdelivery(4)delivered(5)intransit(6)instorage(7)givetrackingnumbertothebuyer(8)informthebuyertosignandcollecttheparcel已发货即将发货派送中已交付(港口/关境)转运中储存中/在库向买家提供跟踪单号通知买家签收包裹Order:6-2-1-7-5-3-8-4Part3DeliveryTrackingandTransportationTimeListeningListentothefollowingdialoguesandfillintheblanks.
Part3DeliveryTrackingandTransportationTimeDialogue1Theshipmentcouldnotbedelivered,becausetherecipientwas(1)______________,anditisnow(2)______________.Therecipienthasbeennotified.Dialogue2Sir,theshipmentwillbetransportedtoyourcity(3)______________andthenthecouriercompanywillberesponsiblefor(4)____________________.Pleasebepatient.notpresentinstoragetomorrowdoor-to-doordeliveryListeningListentothefollowingdialoguesandfillintheblanks.Part3DeliveryTrackingandTransportationTimeDialogue3Therewasa2-or-3-daydelay,because(5)______________forafewdays.Afriendhelpedmewith(6)______________.I’mreallysorryaboutthedelay.Dialogue4Anotificationwasleftinyourmailbox.Pleasedialthenumberon(7)________________tocontacttheofficefor(8)______________.IwasveryilltheshippingthenotificationcarddeliveryPart3DeliveryTrackingandTransportationTimeSpeakingPracticeprovidingtrackinginformation(seeTable9.3)tothebuyerinthegivensituations,usingtheinformationinthefollowingtable.Part3DeliveryTrackingandTransportationTimeTable9.3TrackingInformationDemand/ProblemTrackingStatusTheitemsareurgentneedsandIcannotwaitformorethan3daysItisonthewaytoyourlocalpostoffice(Hopefullycanbedeliveredtomorrow)Iwonderwheremyparcelis.ItissupposedtobeinmyhandsrightnowThedeliverywassignedbyJackTwinhalfanhouragoIwastoldIwouldreceivemyordertheseseveraldays,butIhaven’tgotityetTheparcelwasoutofdeliveryI’vepaidthreedaysagoforthisorder,butIstillcan’tcheckmytrackingstatusonlineTheshipmenthasdepartedfromShopee’sSLSShenzhenwarehousePart3DeliveryTrackingandTransportationTimeTable9.3TrackingInformationExample:Buyer:Hi,areyou(still)there?Icouldnotfindanytrackinginformationaboutmyparcel.Canyouhelpmetocheckitout?Seller:Sure.Amoment,please.Thelatesttrackingstatusshows:“Theparcelisintransit”,sohopeyoucanreceiveitlaterandfinditsatisfying.Thankyou!Part3DeliveryTrackingandTransportationTimeReadingReadthepassagewiththesequestionsinyourmind:CanyougiveabriefdefinitionofExpressCourierandPostalService?Whatdoesthe“logisticsserviceprovider(LSP)mean?Part3DeliveryTrackingandTransportationTimeWordsandExpressions:deliver/dɪˈlɪvə(r)/v.投递logistics/ləˈdʒɪstɪks/n.物流fulfil/fʊlˈfɪl/v.履行;满足daunt/dɔːnt/v.使畏缩;威吓private/ˈpraɪvət/adj.私有的digital/ˈdɪdʒɪtl/adj.数字的merchant/ˈmɜːtʃənt/n.商人spoil/spɔɪl/v.溺爱;宠坏edge/edʒ/n.优势;边缘competitor/kəmˈpetɪtə(r)/n.竞争者delight/dɪˈlaɪt/v.(使)高兴track/træk/v.追踪estimate/ˈestɪmeɪt/v.评估;判断frame/freɪm/n.框架parcel/ˈpɑːsl/n.包裹sensitive/ˈsensətɪv/adj.敏感的doorstep/ˈdɔːstep/n.门阶occasion/əˈkeɪʒn/n.场合;时机damper/ˈdæmpə(r)/n.气阀option/ˈɒpʃn/n.选择(权)specify/ˈspesɪfaɪ/ v.指定;详细说明sign/saɪn/v.签署;签名collect/kəˈlekt/v. 收(集)amplify/ˈæmplɪfaɪ/v.放大;增强separate/ˈseprət/adj.分开的respective/rɪˈspektɪv/adj.分别的;各自的customs/ˈkʌstəmz/n.海关domain/dəʊˈmeɪn/n.领域conversely/ˈkɒnvɜːsli/adv.相反地location/ləʊˈkeɪʃn/n.位置;地点live/laɪv/adj.实时的ExpressCourier(商业)快递PostalService邮政服务setup建立startup启动;突然出现breakdown打破;分解brandimage品牌形象Part3DeliveryTrackingandTransportationTime
Keysentences:(1)Whenyouaresettingupyourcross-bordere-commercebusiness,choosingyourlogisticsserviceprovider(LSP)tofulfilinternationaldeliveriescanbeadauntingtask.如果你准备建立跨境电商业务,选择物流服务提供商(LSP)来完成国际配送可能是一项艰巨的任务。(2)ChoosingtherightLSPcanalsogiveyouanedgeoveryourcompetitorsbydelightingyourcustomerswithefficientdeliveryspeedswhilekeepingyourshippingcostslow.选择合适的物流服务提供商也可以帮助您在保持低廉的运输成本的同时,以高效的交货速度取悦客户,从而使您比竞争对手更具优势。(3)Ontheotherhand,courierservicescangivetheoptionforcustomerstospecifythetimingtheywanttoreceivethepackage.另一方面,速递服务能够让客户指定他们想要收到包裹的时间。Part3DeliveryTrackingandTransportationTimeExercises:Choosethebestanswerforeachofthefollowingquestions.(1)Whydoestheauthorsaychoosingthelogisticsserviceprovidertofulfilinternationaldeliveriescanbeadauntingtask?
.A.Becausetheydon’thaveoptions.B.Becausesometimestheycannotshiptheorderstotheexactlocation.C.Becausetheyhavesomanychoicesanditisnoteasytochoose.D.Becausetheshippingcostoft
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